Total Home Improvement just completed a second project for us. The first was a kitchen remodel and…read morethe second was a master bathroom remodel. I selected Total Home Improvement for my second project because of their commitment to high quality work. Garret lead us through the design phase, Keith managed the project day to day and and Abigail assuring materials were ordered and on time. This team works well together and does not take any shortcuts or compromise in any way. All workers are friendly, professional and ensure proper clean up at the end of each day. I highly recommend Total Home Improvement.

I do not recommend Total Home Improvement, LLC (Third Lake, IL) for a kitchen renovation. I hired…read morethem for my kitchen and my experience was far from satisfactory. I initially agreed to choose THI for my project due to the good reviews online and recommendation from my designer who thought it would be easier to have THI be my contractor since I was already ordering cabinets and tiles from them. My initial consultation with the owner, Aaron Glenn, was great. He seemed to understand the entire scope of the project but ultimately fell short at time of contract signing. There were significant discrepancies, and I felt like I was gaslit on multiple occasions. This company subcontracts almost all of its work which resulted in major inconsistent quality and communication issues. Major delays occurred due to incorrect supply orders and measurements, and the company (Aaron) showed absolutely no willingness to offer apologies, sympathies or compensation for these setbacks. The most concerning aspect was his unprofessional and unethical behavior regarding a final punch list of incomplete tasks and a remaining balance of $2000 of a total $138,000 project. He demanded payment onsite without providing an updated invoice and even threatened to dismantle my kitchen if immediate payment was not made via credit card. He was assured multiple times that payment would be sent after final work was assessed by my designer, just as I have been doing for the $135,000 of work previously completed but he refused to leave my home. I ultimately filed a police report and am still contemplating legal action as he has threatened to put liens on my property. Based on these experiences, I would NOT recommend Total Home Improvement, LLC. If you decide to still pursue this company, make sure you get everything from the owner in writing during your initial consultation. It is critical you have him sign a delay of work contract (clause dealing with delay in performance) and a waiver of lien so he cannot threaten you as he has done with me. If he refuses, that is a red flag, and you should reconsider this company. Good luck on your renovation project and God speed!

We hired Jerry and his crew to refresh our dated 90's bathroom and were impressed with his work…read morealong every step on the way: from planning to completion. He was able to replace tile, plumbing, electrical, paint, hardware and more in just under 8 days this past December. His pricing was fair and work turned out great! We're already planning our next project with Jerry we loved working with him so much.

He installed laminate flooring with a cork backing in my kitchen that wasn't the best choice for…read morethat room, and asked me to remove a negative review. The following contractor wouldn't have used this flooring for that room.

I was remodeling my master bathroom and needed a custom countertop due to the size. Paige at Stone…read moreCabinet Works was a huge help. I made an appointment, brought in my samples of what I'd already picked out and Paige helped me select the right quartz countertop. Her team came out and measured and about a week later my countertop arrived. It looks great and I'm really happy with the way it turned out. I'll definitely use them for future projects and recommend Paige and the team at Stone Cabinet Works.

From the owner: Stone Cabinet Works provides kitchen counters, cabinets, hardware and installation to the Gurnee,…read moreIL area.

We recently bought tons of tiles for our home renovation. When we walked in we were super…read moreoverwhelmed with all of the different options but we're so excited to adventure around. From tiles, to laminate to hard wood floor, marble slabs and so much more. Heck I wouldn't even be surprised if they had lions and bears too. Once we found the tiles we wanted, a staff member helped us calculate the boxes we needed, loaded up a cart for us and helped us bring it out to our car. Their return policy is totally fair too, they can take returns if they're in full cases but not opened ones. All in all. I cannot recommend floor and decor enough for your tile and countertop needs.

I had a great experience yesterday working with Markell. I would never describe myself as a handy…read moreperson, so remodeling any part of my home can become overwhelming. Luckily I got some advice to make an appointment with Floor & Decor, and I'm so glad that I did. Markell listened to my thoughts and what I was looking for. He patiently explained the differences between products and gave me much needed insight. My contractor joined me during my appointment and helped too, Markell got that I was relying on my contractor to make some decisions for me, like do I want sanded or un-sanded grout. How would I know that? Markell never made me feel excluded. He never made me feel like he was man-splaining, which has happened to me plenty of times in home improvement stores. He even helped me load up my car. I really appreciated his kindness, patience and professionalism. I will definitely return to Floor & Decor, and I'd absolutely want to work with Markell again. I recommend both.

We hired Tiffany for a design consultation and were thrilled with the results. She is a GREAT…read morelistener and really customized her recommendations to our style and lifestyle, while being mindful of our budget. We loved her ideas and her fresh take on our space and found her services to be very reasonable and valuable to us. We can't wait for our new pieces to come in!

Tiff have great and exciting designs and her talented spirit wins the heart of America.read more

I used John De Santo to remodel my home. Initially I threw some broad ideas out there and John…read moremade them come to life. His expertise, design suggestions, and eye for details were spot on. After several months I have a new kitchen, new master bath, and 2 updated additional baths. He also did work in many other areas and utilized excellent sub-contractors when needed. John handles my permits and inspections. I can't say enough about the finished work. Just awesome. John is honest and reasonably priced. I would use him again and highly recommend his services. He handles anything interiors and exteriors. From deck building to basement finishing, electrical, plumbing, painting, carpentry and anything else you may require. No, we are not related. I am just a happily satisfied customer.

We've actually had two jobs done by Granite & Marble Gallery. The first was a small bathroom…read morevanity top in May of 2004. The second was a much larger (6-foot long) vanity with double under mount sinks which was just completed and installed. We were happy enough with the first job to be a repeat customer and were just as happy with the job they just completed. Renata was a big help in picking out granite for our project and we were able to do both jobs with remnants we selected in their warehouse/shop in order to keep the cost down. We found their prices were extremely competitive and we were very satisfied with their installers and the finished product. Both projects were also completed very timely. I would recommend Granite & Marble Gallery to friends or relatives and would use them again if we had another granite project.

Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.