We recently bought tons of tiles for our home renovation. When we walked in we were super overwhelmed with all of the different options but we're so excited to adventure around. From tiles, to laminate to hard wood floor, marble slabs and so much more. Heck I wouldn't even be surprised if they had lions and bears too. Once we found the tiles we wanted, a staff member helped us calculate the boxes we needed, loaded up a cart for us and helped us bring it out to our car. Their return policy is totally fair too, they can take returns if they're in full cases but not opened ones. All in all. I cannot recommend floor and decor enough for your tile and countertop needs. read more

I had a great experience yesterday working with Markell. I would never describe myself as a handy person, so remodeling any part of my home can become overwhelming. Luckily I got some advice to make an appointment with Floor & Decor, and I'm so glad that I did. Markell listened to my thoughts and what I was looking for. He patiently explained the differences between products and gave me much needed insight. My contractor joined me during my appointment and helped too, Markell got that I was relying on my contractor to make some decisions for me, like do I want sanded or un-sanded grout. How would I know that? Markell never made me feel excluded. He never made me feel like he was man-splaining, which has happened to me plenty of times in home improvement stores. He even helped me load up my car. I really appreciated his kindness, patience and professionalism. I will definitely return to Floor & Decor, and I'd absolutely want to work with Markell again. I recommend both. read more

I had the pleasure of working with staff at this location to make a large bathroom tile purchase! Brandon the designer spent time making a sketch up of our bathroom, we went thru several designs and different types of tiles to get that wow we envisioned! Bottom line after many hours of deliberation and marriage counseling, we settled on a vision. Brandon in the design center went above and beyond to make sure we were taken care of, even when he was being pulled in several directions, he took the time to make sure we got everything we needed! Thank you! read more

Great selection and it's in stock most of the time! Love the display ideas. Easy to pick up all the items u need in one stop.

Floor and Decor is a terrific source for all your tile needs. I bought my foyer floor tile, powder room tile and backsplash tiles there. They were just what I was looking for. The most enjoyable part of shopping here is the staff. Everyone is polite and eager to help. Prices are great too. No need to go anywhere else. Finally, there is no hassle if you return one piece of tile or full boxes. I won't go anywhere else for my tile needs. read more

Floor & Decor - Kitchen & Bath Near Me - Gurnee, Illinois

After getting two very steep quotes to remodel our bathroom, my wife and I decided to find our own contractor and buy 100% of the supplies needed. After visiting F&D Gurnee twice, the third time we made an appointment to see, Sierra the Design Specialist. Sierra, was on point and absolutely amazing! Not only did she help us choose the tile , flooring and backsplash, but she helped with the small details that you don't think of. Grout, Grout color, tile accents, trim etc..... By going this route with our own trusted contractor, we saved $11,000.00 and the bathroom looks like something out of Better Homes & Grardens. Sierra, thank you! And we have two more bathrooms to complete... see you again soon! read more

Incredible tile and marble selection and they also sell all the product you need for the installer.

The customer service from BRANDON O. was 5 star!!! He is so familiar with the product. He patiently guided us in choosing and coordinating our colors, and calculating measurements. Step by step he worked with us during selection, reviewing our list of supplies, checked us out, and even assisted loading the truck. Brandon deserves a mention here, and we feel that because of his customer service, we will most definitely be repeat customers. What a fantastic employee, you should feel lucky to have him there. Thank you!!! read more

Floor & Decor - Kitchen & Bath Near Me - Gurnee, Illinois

See all

I am a Chicago contractor that has recommended many of my clients to all Floor and Decor locations to shop, design, and purchase flooring (heated, laminate, tile, etc.). Today, I was shocked for once with the managerial and register service employees at this location. Let me start with being spoken too like I am stupid and I say this with all seriousness. I asked to return or swap out a laminate cutter for a bigger unit. I was asked why the return and replied with "It didn't cut the size laminate I needed for installation purposes". Since, I used the unit 1 time and not as a cutting tool. I was told "no" and "I should have known better". SMH.... After 8 years of referring my clients to these locations. Customer service is key and to have one sales clerk and manager be rude, belittling, tag teaming, and offensive is wrong. I hope many contractors read this because if your clients ever receive this kind of customer service. How would you feel and I hope you think twice about sending your clients to this location. read more

Stephanie Jarol has been wonderful to work with when picking out the time, grout and all the things that makes a bathroom stand out. She listens attentively to our needs, and our likes and dislikes and has the foresight to know exactly the product that will make your bathroom / Kitchen and living spaces become anew once again. We went to another Floor & Decor in Arlington Heights, and we just didn't get the expertise and attention to the details like Stephanie had done for us the first time. So, we went back and looked for HER specifically. That takes nothing away from the others, but this is a huge commitment, and we wanted to make sure it was right the first time, with the right person using the right products. (Good quality items. Everything you could think of and better than what Menards or HD could offer in our opinion). We'll be asking for Stephanie once again, and we think you should too if you want no mistakes. It has and will be a pleasure to work with her again! Best, Tim and Veronica W. read more

Was that the Floor and Decore store today at Gurnee Mills mall. Received excellent service from associate Nathan! We found lots of different supplies for remodel project with our house. Great deals in the Clearence section today please visit!!!! read more

See all

Don't bother. Whomever manages this place is inept. Vanities displayed have been discontinued. Vinyl planking is not restocked. Employees can't be bothered to assist you. This will become another Gurnee Mills extinct business. I've had to go to the Arlington Heights store to buy my items because the Gurnee store doesn't seem to stock much. read more

How Do I Give Negative 100 Stars? READ THIS as I took a lot of time to research this company so I could help other potential victims. DO YOUR HOMEWORK! BBB shows 1-star customer reviews and 144 customer complaints as of January 20, 2020 yet they have an A+ BBB rating!!! Read Yelp reviews, read BBB customer complaints - THE CUSTOMER REVIEWS/COMPLAINTS DON'T LIE! First of all, this company doesn't even respond to Yelp reviews, unless there is a 5-star review and they want to thank them (CHECK IT OUT, IT'S NOT A LIE!). Their response to BBB complaints is to blame the "third-party." IT'S SO TRUE, GO SEE FOR YOURSELF! Unfortunately customer complaints do not affect the BBB rating, ALTHOUGH THEY SHOULD! I recently tried to return about $100 worth of material with the original receipt and the manager at the Gurnee, Illinois store - GEORGE - REFUSED to take my return stating it was over 90 days past the sale date. NOT ONLY THAT, but he had a TOTALLY COCKY ATTITUDE when I looked up the return policy while I was standing there and pointed out that I was allowed to return material for a store credit even if it was 90 days after the purchase date. NOT ONLY was he a TOTAL ASSHAT, he had the audacity to say to me that HE has the right to refuse any return and so HE refused my $100 return. Well, I can tell you that this company just lost a customer as I was prepared to purchase another $4,000 worth of flooring for a home renovation that I'm in the process of completing. But, thanks to George, my business has been taken elsewhere. Hope the $100 was worth it!!! In addition, I bought a Nucore floor a year ago. I spent A LOT of money on their flagship brand, NUCORE, which is NOT scratch-resistant. So now I have a floor that is only one-year old with gouges in it that can only be repaired if I take out the year-old floor and, not only reinstall the old planks, but also replace the year-old damaged planks with new planks. DO NOT PURCHASE FROM THIS COMPANY!!!!! I REPEAT!!! DO NOT PURCHASE FROM THIS COMPANY!!!!! Mr. Tom Taylor & Ms. Brianna Young your company SUCKS! Don't bother contacting me unless you intend on making things right. Success will come and go, but integrity is forever. Integrity means doing the right thing at all times and in all circumstances, whether or not anyone is watching. It takes having the courage to do the right thing, no matter what the consequences will be. Building a reputation of integrity takes years, but it takes only a second to lose. Good day sir! read more

Went for the first time to look at tile for a new backsplash. Nathan was great--super helpful and helped us locate a tile that we liked on a display but couldn't find the stock. Everyone is wearing masks and the store is spacious with wide aisles and plenty of room. read more

Good place to stop if you're planning some tilework. Not so hot if your time is precious and you're aiming for a surgical strike. PROS: -- Spacious store with good selection. CONS: -- Customer service is a struggle here. Went in looking for a specific tile I'd picked up months ago. (Tip: they seem to sell out of and stop carrying certain lines, so if you find one you like, get what you need then.) No joy on that old tile, so I grabbed a few similar samples to take back home. With just three tiles and credit card in hand -- and with two cashiers in a nearly-empty store -- I should be out the door in no time. Nope. At the register, my cashier actually stopped my transaction to rubberneck at some return another customer was coordinating with a manager-type. Stopped it cold. Despite her having nothing to do with that return. And DEALING WITH AN ACTUAL CUSTOMER STANDING IN FRONT OF HER. I have to get her attention a couple of times just to finish the transaction. Add on top of that the fact that -- after I had carefully carried these samples through the store and gingerly placed them on the countertop to protect them -- she just stacked them on top of each other with no mind to scratches ... I won't be abandoning Home Depot and Lowe's anytime soon. read more

Went there to purchase an item that online showed availability of 42 pieces. Drove 50 mins to find out only 7 pieces available. Mgr said should have called for 10 pieces I wanted even though site showed 42 and No apology or an offer from Brandon or Gordon! Disappointed that after spending a few grand there, mgr doesn't even offer to discount a replacement product that I ended up purchasing or even offering a simple apology. In today's web world, it is crazy for customer to have to call to confirm when website shows availability. I understand being short by a few pieces but not having even 10 pieces when online shows 42 is absurd. Brandon's and Gordon's way of dealing with the situation without an apology and a straight refusal to do anything for me as a customer was more frustrating! It was more like, oh tough luck, next time call before coming! So I guess if you're going to this store, call and confirm what you want or else tough luck! read more

We bought our flooring at Floor and Decor SCOTT was so knowledgeable about all the flooring. Through a couple visits he walked us through the options we were considering. His help was beyond the normal customer service. read more

If you are looking for fabulous pricing, customer service & products, visit Floor & Decor in Gurnee. I called randomly & spoke with Michael Bennett. He took the time to educate me & suggest product that would work. When I came to the store, I personally met with him & he was just as amazing. Patiently walked me around, stuck to my budget & continued the education process. He even walked me to my car with all my samples! Chuck, the Pro Manager was just as amazing & helpful. Even with todays gas prices, I will continue to take the drive to Gurnee for all my flooring needs! read more

Just wanted to let everyone know that when you pay for delivery, it means they leave the floor in the street in front of your house. My 14 year old daughter and I (both about 130 lbs) just carried nearly 2 tons of laminate, underlayment and quarter round onto my house, in the dark, when I got home from work. If I had wanted to do that, I would have picked it up myself and saved myself $300. read more

Don't sign up for their credit card! I signed up for six month zero percent and had a $3,000 purchase. They put $254 on the 6 month plan and gave me 48 months low APR which is NOT what I wanted. I've called several times, been put on hold, been told to contact Comenity Bank which said they CANT make any changes to a plan I did not agree upon. BIGGEST SCAM EVER! I paid the balance off, cut up the card and never use them again! What a disappointment! Worst customer service ever! read more

We went to Floor and Decor in Gurnee we were very happy with our experience we were greeted when we walked in and while looking around multiple people came up to us and asked us if we needed help Elizabeth was extremely helpful they have a great selection and great prices definitely will be visiting the store again read more

We had a design appointment for our 3 bathroom remodel with Kristan Carpenter and we ended up having one great professional experience in choosing different tiles for our bathrooms. She guided us in the right direction and we were able to finalize our decisions with 2 hours!! This is the second time we have worked with Floor and decor in Gurnee and we have been very impressed with the proffesional,courteous and knowledgeable staff. read more

I wanted to give a shout out to floor and decor in gurnee. I had previously bought some mother of pearl marble for a backsplash accent wall. I needed to find plain subway for the rest of the backsplash for my kitchen. It had to be the same width of my accent wall and the employees went above and beyond to help me find the right Color and width. I'm very happy with their selections and pricing. Had gone to the usual Home Depot, Lowe's and Menards and century tile, and nothing. I'll definitely come back to this store. read more

Darrelle in design is a rock star - super knowledgeable and helpful!

Great selection with awesome free design plenty of great ideas and 3D software to see your finished product before its started

We've never received such exceptional customer service from any store. If you need any advice or information, please consult with Jason or Aaron. They were both phenomenal and knowledgeable. We highly recommend this place! My husband and I had an awesome chat with Aaron today. Aaron explained to us the different type of hardwoods. Thank you Jason and Aaron! read more

BEST CUSTOMER SERVICE!!!!!!! Was greeted right at the door, can we help you? I immediately said do u have an specialist in design in today??? She immediately said yes and I was brought over to Brandon who was absolutely amazing in helping me make decisions and lining me up with all the material I need to remodel my bathroom, Everyone, from the greeter at the door to everyone working here, acknowledge me and was very helpful!! Going back again to get some new ideas for my other bathroom!!!!!! Truly an excellent experience!!!!!!!! read more

I had bought my tile awhile ago but my contractor finally had the time to install it. He said it would be extremely difficult to install the tile I had chosen. He suggested I return it and get something else. I was frantic as I needed new tile by the next day. I pleaded my case to Darrelle and she was a god send. She helped me return my old tile and picked out two new coordinating tiles to match my floor. I would have never been able to pick out these 2 combinations on my own. Thank you Darrelle for your calm demeanor and for picking out our new tile!! read more

Very helpful, courteous, and knowledgeable young staff! I love visiting this store. Great selection of tiles, flooring and most importantly excellent customer service. I have worked with Patrick - an awesome young man! read more

My daughter just bought a house and wanted to price flooring .i happened to be at the mall and walked in to see what they had. Mike approached me and showed me all around and explained the choices, pricing etc. He knew I wasn't buying and still spent a lot of time with me. My daughter and I decided to go to the one in Skokie since we live in the city. I asked for help and a woman said she would send someone over. The young man didn't seem to know anything and kept asking other employees . They said it was his 1st day but no-one offered to help us . We asked d for a designer but you have to make an apt . we left after 2 hrs . The following weekend We went back to Mike at Gurnee and he was fantastic. He layed the marble out on the floor so we could see how big we wanted it. He priced many options for us. He had Brittany , a designer , help with colors and she was great too. read more

The absolute WORST in customer service! I went into this location on Friday evening ONLY because my contractor suggested. The young lady who I encountered was rude and so unbothered in terms of assisting me. She made sure that I was reminded of the store hours. I asked about mesh tile which is used for shower floors; she literally told me, "nope, you must have the wrong store"... I asked if she would allow me to speak with her manager, she called him on her "walkie-talkie and he was just as rude...it sounded as though he was waking up from a nap. NO IM NOT EMBELLISHING THIS STORY. She looked to be approximately 18 - 21 with short hair and glasses; she had an annoying loud voice. When I first asked about the tile, she actually told me that the store is full of it...like yeah I'm aware of that you smart mouth kid, I'm in a TILE store! I will express to anyone I know that the service here is HORRIBLE. They have KIDS working as associates and managers; they lack knowledge of the product. It's so freaking hard to find good service. I found my tile. read more

Great experience working with Scott, the Wood Products Manager, looking at replacement flooring for our Family Room. Very informative guy for a pair of nubes researching the multiple options. Selection and pricing of laminate and engineered wood flooring looked very good. Will be back to buy after talking with a GC. read more

Darrelle Billington was an outstanding help as we chose tiles for our bathroom renovation at Floor & Decor in Gurnee. Not only was her taste impeccable, but she was creative and knew her stock well. She gave us several options and was very patient as we considered them. The other salespeople we spoke to were also kind and informative. An excellent place to go when remodeling! read more

Wow! Nice store if your looking to remodel. We need some laminate for the hallway. Jon gave us the best of service and a very pleasant man too. Volunteered to help us start to finish and then helped us load. No complaints! read more

We purchased hardwood flooring from the Lombard location, but Gurnee had the actual product. I called the store to arrange shipping to an out of state address. I happened to be speaking to Amado who I later found out was a manager. He was professional and courteous and arranged the shipment in a matter of minutes for an excellent price and date of delivery. He handed over the call to Kelly who finalized the transaction. She was equally professional and courteous. I look forward to my next shopping trip to Floor and Decor. Thanks for the great service! read more

This was our first time shopping here for the house we are building. My husband and I had a lot of questions and Colton was great at assisting us to pick out tile for 3 bathrooms. He had great ideas and is good with color and design. We'll be back soon to see him, we need kitchen tile. read more

Wonderful new store in Gurnee Mills!! Beautiful selection of all the latest and greatest in flooring, beautiful store and wonderful employees. I was helped by Gordon as well as Dominick and came home with beautiful 15mm laminate for a small project. I shopped at the Home Depot, Menards and Hobo and Floor and Decor hands down had the best pricing on my wood laminate flooring with the best color and thickness and 30 year residential warranty. Once I had paid for my order it was pulled and ready to be loaded into my van within 15 minutes, that's impressive especially when we are talking 1,200 pounds of flooring!! My dad and I originally met with Gordon a week ago, he explained everything in detail and did all the math and numbers like a wiz no joke, he knew all the flooring and the upsides and downsides to them and their installation and longevity - people PAY for such good advice. You will not get the service or prices elsewhere, I'm so glad they opened in Gurnee, so much closer than the Arlington Heights location which is wonderful too. I will be back and refer friends too, great folks to do business with and definitely a "team" environment with folks who care and are good to their customers. Thank you Floor and Decor!!! read more

Visited Floor & Decor on 6/23/18. Buying backsplash tile for a kitchen remodel. Was assisted by Mikayla who was extremely helpful. She did a great job on color matching the tile and grout to the quartz counter top and wall color as well as picking a complimentary backsplash glass tile for the bar area adjacent to the kitchen. Beyond the prices, the service was great. read more

We bought floors at this location and we had a plumbing issue that ruined some of the brand new floors. Unfortunately the floors we bought were on clearance and none of the locations had any more of it left. Jason, Alfred and Justin at the Gurnee location went above and beyond to help us out. They pulled floors off the door display, cleaned those sample floors and gave them to us to replace our damaged floors. They were professional, courteous and very helpful. Thank you, we always shop here and will continue for all our future projects. read more

I had pre-ordered and paid for some tile that I went to pick up recently. Chris and Neil at the pro-desk were amazing. They were very attentive, pulled my order right away, checked that the order was complete, and loaded it directly into my car. They were super friendly and a pleasure to work with. I highly recommend F&D in Gurnee and will definitely be shopping there again. read more