Because Antioch store didn't have Emerald in stock, 2nd can of Urban Bronze was purchased from this…read morePleasant Prairie WI store. First, clerk never even verified the color. Second she never even mixed color properly as I noticed pool of white paint and heavy green paint still floating on top. MOST importantly WRONG colorant formula! 7048 Urban Bronze should have white, black, maroon and deep gold, and NOT black, new green and maroon. After 12 hours of painting the banister railings, just to find out what I have is definitely NOT deep rich dark brown expresso color but greenish grey is outrageous. Not only she wasted my 12 hours and labor, she will have me waste another whole weekend sending all this crap off the banisters and rails. Sherwin-Williams cannot even mix the color correctly for the price they charge for paint. If you have too much time on hand and need to waste your time and efforts , Sherwin-Williams in Pleasant Prairie is for you. Edited for update: So today 10/2/22, my husband returned to the Sherwin-Williams paint store in Pleasant Prairie WI with both cans of paint. After waiting almost 45 minutes, now he was told they do not have the same Emerald semi-gloss base coat. When I called the store, clerk "explained" depends on the base color, colorant formula is different, so the result may vary depends on the base paint. In other words, regardless of the paint chip, finished color is a crapshoot. When I questioned this, she then said "Your husband didn't like the color (1st can of Urban Bronze)" so she "changed" for him (2nd can of paint) Running out of excuses resulting in now unintelligible lies. She rudely said store made reimbursement for paint then hung up the phone. For all I care they can keep every cent of it. But her sinking in 12hr painting (in addition to stripping wrong color) banister rails and carved posts would be a fair reimbursement.

I'm very disappointed with Sherwin Williams I brought in a color sample for them to match via the…read morecomputerized color matching system. I made sure I had the adequate quarter-size paint sample the color did not match the sheen did not match and they will not take the paint back. I went to Lowe's and had the same thing done with their color match system Lowe's gives a guarantee that if it does not match for any reason they will take the paint back no questions asked. For the same quality Sherwin-Williams paint the Lowe's cost was less nd their guarantee was 100% so I'm confused how Sherwin Williams store stays in business. To me it's very poor customer service and I will never again go to Sherwin-Williams for anything. I will only be going to Lowe's from now on.

Most knowledgable staff around, will solve all your painting problems with the best recommended…read moresolutions!

From the owner: Founded in Madison, WI, Hallman Lindsay has been making paint in Wisconsin, for Wisconsin, since…read more1956!

Helpful team got me a ton of samples and talked through the differences in sheens. Tons of colors…read moreto choose from and all the other tools you'd need as well.

The people are very helpful and patient. They helped me pick the paint and find a painter.read more

I didn't buy anything, but I did learn that they have great customer service. Here's what…read morehappened. I was next door waiting for the Thai restaurant to open. I was on my way back from the Chicago Western Suburbs, driving back to Milwaukee after visiting my dying father in a hospital. I had to take a call from a close out of town out of the country relative and it was too cold standing outside to talk to I ducked into the nearest store, this one. There was no one else in the store, and the sales guy came up to see if I needed help but then overheard enough that he politely and discreetly turned around and surreptitiously went about his business. When I finished the phone call he recognized I didn't actually want any paint and left me be even though I didn't leave. I can't explain why but I was staring at some cans of paint, and later it registered on me that they have a pretty good stock, and of course Benjamin Moore is a high quality paint. I think one of the foundations of good customer service is reading customers and figuring out what we need. I'll tell you when I do need paint, I'm coming back here even though it's 45 minutes from where I live. It's next to an excellent Thai restaurant. One more plus, the owner supports the Northwestern Wildcats.

Poor customer service. JC Licht should own their mistakes and make it right for the customer…read more They will not even try to meet the customer half way.

Great service from Louis and his Team. Very knowledgable and helpful in picking the correct…read moreproducts for my home remodeling project. Thanks, I will be back for more paint and supplies!

Support your local small businesses, and go to Lloyd's for your painting and wallpapering needs…read moreinstead of Menards, Home Depot or Ace! You won't be sorry! The staff is far more knowledgeable and patient than the folks at the big-box stores. They are super friendly, and they really take the time to help you. They have high quality products at competitive prices. I love the fact that they carry zero-VOC paint. The big-box stores claim to have this, but if you read the labels, you'll find that it is really low-VOC paint. Not the same thing....still contains carcinogens. Another thing I like about Lloyd's is the fact that they keep a record of the paints you purchased and what room you were painting at the time. So when your kid draws on the walls or you accidentally ding the wall while moving furniture, you can just go back to Lloyd's, and they'll mix up a bucket of the same color. Three cheers for Lloyd's! My family has been visiting them my whole life, and we're never disappointed.

I was referred to Sherwin-Williams by a contractor and wasn't disappointed. I called first to…read moreverify hours and to have a few questions answered. Odell picked up the phone after a couple rings introduced himself, thanked me for calling and asked what project he could assist with. After the Q&A I went in to purchase supplies for our remodel and Odell greeted me as soon as I walked in. Odell made my experience a smooth one with no up selling only recommending the supplies I needed with each having an explanation of why he recommended each item. Thank you Odell and Sherwin Williams for the outstanding customer service and quality products.

I called in my order earlier this week and Sierra was very nice and helpful…read more My painter actually had some stuff on his list that I couldn't find on the website so I called it in. She called when it was ready. When I went to pick it up another coworker that has started his shift helped me. There was some confusion on if my credit card was run but it got sorted out. Then today my painter needed another two gallons and I called it in and they had it ready. Great customer service and they are very polite and friendly.

We spent nearly $20,000 with this company in 2022 on window treatments for our new townhome,…read moreincluding motorized Hunter Douglas blinds. One of those blinds failed in the very first summer we owned it. Since then, the company has been out to "repair" the same blind at least ten times. At one point, they shipped it back to Hunter Douglas, leaving us without a window treatment for two of the three months we actually live in the townhome each year. Despite the repeated failures, they have refused to replace the defective blind. Instead, they continue to send technicians out for the same problem, and after year 1 they charge us a service fee every single time. We have pleaded with them to stand behind their product and provide a replacement, but they clearly care more about billing for service calls than actually solving the issue. Their service approach can only be described as "we don't care about our customers." If you are considering using this company, my advice is simple: stay away.

I can't say enough wonderful things about JC Licht! They were amazing to work with on picking out…read morethe right shades for our home. They were helpful and had great options for every room! Installation was easy to schedule, quick and convenient. They removed the old shades and cleaned up afterwards. It's been over a year since the blinds were installed. The motor on one of the shades stopped working. I called and they were able to get a new shade ordered and installed within a few weeks. I will always recommend them and will be a customer for life!

I love shopping at the JC Licht- in Evanston more than any other place to buy paint and get…read moredecorating advice. The manager, Mr. Fernandez, has created wonderful culture in the store is warm and welcoming for all customers from novice to professional painters and decorators. If you need paint matched they can do that too.

Stopped to look for paint yesterday (Sept 11, 2025) and got professional advice and some great tips…read moreFrom Richard and Antonio. The store is well stocked. Will be using this store for all my painting needs! Melissa West

We needed some extra flat black paint for some parts at work, and found Sherwin-Williams was right…read moreacross the street. Gave them a call and supplied the PO number and they graciously accommodated us. Nice to know they're close in case we need them again.

Ace Hardware is ALWAYS more expensive than Lowe's and Menard's. Except on firewood. Used to be…read more$4.99 per bundle which beat Pick N Save ($6.95) and Menard's ($6.99). Now, however, they have a new trick. Buy a small canvas bag ($0.99 at any store--$2.50 at Ace Hardware, which tells you something about their willingness to gouge the customer for the same or poorer quality firewood) to load up with loose wood and cart it back to your car. Want more than one bundle? Either buy more bags or shlep the wood to your car on multiple back and forth trips. ABSOLUTELY GARBAGE BUSINESS MODEL. Lost all my business over that. No thanks, not interested in paying $2.50 for a sh@tty bag that at any other box store is a buck or less. When I called and complained, the manager's excuse? lmao "We can't control the vendors who aren't bundling it anymore." No, but you sure as @!#$ can choose to lower the cost of the bags, or just throw them in for free and charge an extra $1 for the bundle--bag the wood and have it waiting. For $7.50+ tax, I expect the wood to be in the bag and awaiting my payment and trip back to the car--ONE TRIP. NOT three or four shlepping loose wood back and forth. Lost my business, and you deserve to lose all of it. Will be spreading the word across social media to avoid this store like the plague.

I would rate 4.5 stars but the half star isn't an option. This is a good community hardware store…read morein a good location and most of the staff is friendly and helpful. Pricing is generally higher than big box stores but the value added is the personal service from the staff which is usually spot on. (And in fairness, they may not always be able to compete on some items as they have less volume on many things.). The recent expansion was a benefit to the community. That said, those of us who are long time residents remember the original Ace Hardware in the Town and Country shopping center that was the place to shop for just about anything in Kenosha. That store was a local icon. I have a feeling that with the right marketing that kind of store would go over well again in Kenosha. I also wish the store hours were a bit longer. But this friendly store is a community asset nonetheless.