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    Bed Bath & Beyond

    3.1 (24 reviews)
    ModerateKitchen & Bath

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    Ordered some items to be delivered including a 6 lb. bag of epsom salts. They had the audacity to send me a bag that had been torn open and taped over. How unsanitary! Miserable quality control.

    Vernon Hills store

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    Review Highlights - Bed Bath & Beyond

    Adrian, the store manager from Vernon Hills, was kind, courteous, and assisted me in applying it to purchases made that day.

    Mentioned in 2 reviews

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    Granite & Marble Gallery - Granite & Marble Gallery

    Granite & Marble Gallery

    4.3(14 reviews)
    2.9 mi
    $$

    Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.

    On Friday, 11/22/19 we had kitchen countertops installed by the very efficient crew from Granite &…read moreMarble Gallery of Mundelein, IL. Every aspect of this process was nothing short of "top notch" - - from working with Renata in the selection of product and its pricing to the installation of our countertops by Cipriano and his crew! And everything was coordinated and over-seen by the owner and CEO, Darius, who was on site and personally followed up with us. My wife was over the moon with happiness; the truth is, we are both highly satisfied! We give the highest marks to this company and their entire staff!! ~ Thomas & Karen Kleinhenz

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    Granite & Marble Gallery - Granite & Marble Gallery

    Granite & Marble Gallery

    Granite & Marble Gallery
    Granite & Marble Gallery - Granite & Marble Gallery

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    Granite & Marble Gallery

    Seigle's Cabinet Center

    Seigle's Cabinet Center

    2.0(4 reviews)
    2.1 mi

    Remodeled our kitchen and the cabinets we received from dura supreme were atrocious. So many flaws…read morefrom the manufacturer. We contacted Mark the owner and he was arrogant and dismissive. Sent the factory rep to our home as well as a representative from the store. A small discount was offered in exchange for absolving them of any accountability. I was too exhausted to fight and took the money but I am reminded of it every time I walk in to my kitchen.

    First of all, the Mark S review is from Mark Seigle, so of course he gives himself a stellar…read morereview. Now a bit of reality.... When you place an order with them, you only get drawings with the cabinet model numbers, no other information about what the actual cabinets are OR any filler strips, moldings, special materials, etc... This will be important later in the review. Now for all of the mishaps: 1. incorrect cabinet ordered/sent - had to be reordered and sent 2. Filler strips for upper cabinets never shipped - We had to use some molding meant for some other areas to use while they order us new fillers 3. Still waiting on the replacement moldings from above at the time of this review 4. Filler strips for in between beverage fridges ordered/shipped incorrectly - had to re-order and reship 5. Cabinet doors arrived un-milled and missing hinges - had to be picked back up and milled and have hinges placed on them and re-shipped back. What this all means is delay, delay, delay. My wife calls first to talk to sales lady who always is on vacation on Mondays and returns messages sometimes afterwards. Her response was that my contractor is at fault since he didn't open the boxes and verify everything was shipped properly. WE were supposed to verify the pieces against the incomplete drawing that we were given at the beginning of this review!!! She was high. Now the wife calls and talks to Mark S. Basically he says sometimes its the manufacturer, sometimes its Seigles. I don't really care since i bought the cabinets from Seigles not the manufacturer. If he has an issue with the manufacturer, he needs to address that with them. Since all we lost was time, they weren't sympathetic or really cared what happened. They have all of our money and we are still waiting for some of the correct pieces. People, these are semi-custom cabinets, not the type you get at big box stores to begin with. You are going to spend a lot of money for them. Do yourself a favor and look around for custom cabinet suppliers. They are all over the chicagoland area. It is even worth a little driving to get the value for your money.

    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    1.9(107 reviews)
    0.7 mi
    $$
    Offers payment plans
    Established in 1991

    This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

    Beware of "regional pricing"! After signing up for their sales notifications, I received one…read morestating that an item was on sale for $399. I called the customer service line to order it for pick up and they informed me that the cost for a person in Illinois is NOT $399 but $449! They were NOT willing to negotiate. Not a good look for your company. Not to mention false advertising!

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Bed Bath & Beyond - kitchenandbath - Updated May 2026

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