1. Western Export Corp

    1. Western Export Corp

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    Mundelein, IL

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    Western Export Corp

    4.5 (8 reviews)
    Closed Closed

    Services - Western Export Corp

    Custom cabinet construction

    Pre-made cabinet installation

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    Jair M.

    ****BUYER BEWARE**** This company is an absolute NIGHTMARE to work with. We purchased cabinets for my mothers home. Were very eager to get them installed since we had major renovations done to our kitchen at the time and had to work with several contractors. The cabinets we were told would take about 5 days to install. We showed alot of good faith and even paid them in full in advance. BIG MISTAKE as it was clear and obvious that they had put us at the end of their list now that they had received the payment. The guy who came to install them kept making excuses that he had other jobs very far away in "Chicago" so he was unable to come. This went on and on. The guy would stop in 1 day of any given week and brought 2 or 3 guys with him and they'd "work" for about an hour then leave. Several times we saw them laying in our yard taking a break, sitting in their car blasting music and eating all the while no real progress was being made. After 4 MONTHS only 2 or 3 cabinets had actually been installed. We had to push back the granit installation multiple times because they could not set it since the cabinets had yet to be finished installing. During this entire time all we got was excuses as to how there was no way they could come install this week, but would definitely be here next week to finish everything. This went on and on until we told them we needed it done or we were going to hire someone else to do it. As you can see after 4 months for a 5 day project we had exhausted all of our patience. Even after we told them that they STILL did not come out. According to them, they had an "important party" and could not come AGAIN. (Thats right... a party) We called a gentlemen out of Spring Grove IL who came out to quote us. He immediately told us every single cabinet that had been installed was not aligned properly and would have to be taken down and reinstalled. This meant it was going to cost us more now than it would have originally had Western Expo never tried installing in the first place. We accepted because at this point it was going to be 5 MONTHS without a functioning kitchen in our home. After we accepted this price the man started work that same day and was done in just 3 DAYS BY HIMSELF. All the cabinets we had were up, mounted and aligned. That however is not the end of this nightmare. Since we had purchased these cabinets and the installation initially with Western Corps the person in charge of installing was also in charge of bringing the cabinets to our home. They never brought everything even after 4 almost 5 months. We had to adjust on the fly because many cabinets were missing crucial components. At this point we told them we simply wanted a refund for the installation alone, since it had been done wrong and was grossly past their project completion date. THEY REFUSED. We told them they were being extremely unreasonable and that if they did not refund us the installation in full we would take them to court for all the repairs that had to be made. This is because they broke and damaged many of the cabinets during their 4 month long "installation" as well as damaging floors and walls. They still refused. We took them to court which was another long and strenuous process. Luckily it was very clear to the judge that they were completely out of line. The judge handed us a verdict that manged to return our installation deposit, cover the cost of repairs, the cost of hiring a new person and the court costs. If there's ever been a company that held the TITLE of being RUDE, INCOMPETENT, LAZY, & UNQUALIFIED it would have a difficult time competing with this one.

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    2 years ago

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    Tatiana P.

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    2 years ago

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    Tatiana P.

    Thank you, Jonathan. It's a pleasure to serve you.

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    2 years ago

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    Tatiana P.

    Thank you, Sergey! It's a pleasure to serve you.

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    2 years ago

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    Tatiana P.

    Thank you, Bill!!

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    4 years ago

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    Tatiana P.

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    2 years ago

    Great family run business! done a few kitchen through them and was very happy with the quality and service!

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    Tatiana P.

    Thank you, Peter! It's always a pleasure to serve you.

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    3 years ago

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    Tatiana P.

    Thank you, Peeter!

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    8 years ago

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    Tatiana P.

    Thank you, Rasa.

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    Granite & Marble Gallery

    Granite & Marble Gallery

    4.2
    (13 reviews)
    $$

    We've actually had two jobs done by Granite & Marble Gallery. The first was a small bathroom…read morevanity top in May of 2004. The second was a much larger (6-foot long) vanity with double under mount sinks which was just completed and installed. We were happy enough with the first job to be a repeat customer and were just as happy with the job they just completed. Renata was a big help in picking out granite for our project and we were able to do both jobs with remnants we selected in their warehouse/shop in order to keep the cost down. We found their prices were extremely competitive and we were very satisfied with their installers and the finished product. Both projects were also completed very timely. I would recommend Granite & Marble Gallery to friends or relatives and would use them again if we had another granite project.

    Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.

    Seigle's Cabinet Center

    Seigle's Cabinet Center

    2.0
    (4 reviews)

    Remodeled our kitchen and the cabinets we received from dura supreme were atrocious. So many flaws…read morefrom the manufacturer. We contacted Mark the owner and he was arrogant and dismissive. Sent the factory rep to our home as well as a representative from the store. A small discount was offered in exchange for absolving them of any accountability. I was too exhausted to fight and took the money but I am reminded of it every time I walk in to my kitchen.

    First of all, the Mark S review is from Mark Seigle, so of course he gives himself a stellar…read morereview. Now a bit of reality.... When you place an order with them, you only get drawings with the cabinet model numbers, no other information about what the actual cabinets are OR any filler strips, moldings, special materials, etc... This will be important later in the review. Now for all of the mishaps: 1. incorrect cabinet ordered/sent - had to be reordered and sent 2. Filler strips for upper cabinets never shipped - We had to use some molding meant for some other areas to use while they order us new fillers 3. Still waiting on the replacement moldings from above at the time of this review 4. Filler strips for in between beverage fridges ordered/shipped incorrectly - had to re-order and reship 5. Cabinet doors arrived un-milled and missing hinges - had to be picked back up and milled and have hinges placed on them and re-shipped back. What this all means is delay, delay, delay. My wife calls first to talk to sales lady who always is on vacation on Mondays and returns messages sometimes afterwards. Her response was that my contractor is at fault since he didn't open the boxes and verify everything was shipped properly. WE were supposed to verify the pieces against the incomplete drawing that we were given at the beginning of this review!!! She was high. Now the wife calls and talks to Mark S. Basically he says sometimes its the manufacturer, sometimes its Seigles. I don't really care since i bought the cabinets from Seigles not the manufacturer. If he has an issue with the manufacturer, he needs to address that with them. Since all we lost was time, they weren't sympathetic or really cared what happened. They have all of our money and we are still waiting for some of the correct pieces. People, these are semi-custom cabinets, not the type you get at big box stores to begin with. You are going to spend a lot of money for them. Do yourself a favor and look around for custom cabinet suppliers. They are all over the chicagoland area. It is even worth a little driving to get the value for your money.

    Western Export Corp - kitchenandbath - Updated July 2026

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