Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.

On Friday, 11/22/19 we had kitchen countertops installed by the very efficient crew from Granite &…read moreMarble Gallery of Mundelein, IL. Every aspect of this process was nothing short of "top notch" - - from working with Renata in the selection of product and its pricing to the installation of our countertops by Cipriano and his crew! And everything was coordinated and over-seen by the owner and CEO, Darius, who was on site and personally followed up with us. My wife was over the moon with happiness; the truth is, we are both highly satisfied! We give the highest marks to this company and their entire staff!! ~ Thomas & Karen Kleinhenz

Did a full remodel of 2 baths and everything came out better than expected. Up front and honest…read morepricing, they were prompt with everything and walked us through the entire project. We are so thrilled with how everything came out. David and his team are top notch! You have to give them a chance!

Happy to recommend EZ Bath N Shower. David & team gave us a great price for a shower replacement…read moreand did great work on the installation. Unfortunately we had some issues with the supplier that cost us some time, but David stuck with us until they got it right. To me it says a lot when a company goes above and beyond to make their customer happy, and EZ Bath N Shower did.

Remodeled our kitchen and the cabinets we received from dura supreme were atrocious. So many flaws…read morefrom the manufacturer. We contacted Mark the owner and he was arrogant and dismissive. Sent the factory rep to our home as well as a representative from the store. A small discount was offered in exchange for absolving them of any accountability. I was too exhausted to fight and took the money but I am reminded of it every time I walk in to my kitchen.

First of all, the Mark S review is from Mark Seigle, so of course he gives himself a stellar…read morereview. Now a bit of reality.... When you place an order with them, you only get drawings with the cabinet model numbers, no other information about what the actual cabinets are OR any filler strips, moldings, special materials, etc... This will be important later in the review. Now for all of the mishaps: 1. incorrect cabinet ordered/sent - had to be reordered and sent 2. Filler strips for upper cabinets never shipped - We had to use some molding meant for some other areas to use while they order us new fillers 3. Still waiting on the replacement moldings from above at the time of this review 4. Filler strips for in between beverage fridges ordered/shipped incorrectly - had to re-order and reship 5. Cabinet doors arrived un-milled and missing hinges - had to be picked back up and milled and have hinges placed on them and re-shipped back. What this all means is delay, delay, delay. My wife calls first to talk to sales lady who always is on vacation on Mondays and returns messages sometimes afterwards. Her response was that my contractor is at fault since he didn't open the boxes and verify everything was shipped properly. WE were supposed to verify the pieces against the incomplete drawing that we were given at the beginning of this review!!! She was high. Now the wife calls and talks to Mark S. Basically he says sometimes its the manufacturer, sometimes its Seigles. I don't really care since i bought the cabinets from Seigles not the manufacturer. If he has an issue with the manufacturer, he needs to address that with them. Since all we lost was time, they weren't sympathetic or really cared what happened. They have all of our money and we are still waiting for some of the correct pieces. People, these are semi-custom cabinets, not the type you get at big box stores to begin with. You are going to spend a lot of money for them. Do yourself a favor and look around for custom cabinet suppliers. They are all over the chicagoland area. It is even worth a little driving to get the value for your money.

We used Stone Habit for new kitchen counters and the experience was fantastic. Beeta was beyond…read morehelpful. She steered us in the right direction, was readily available throughout the process, and tolerated our many questions since we were acting as our own general contractor. We love how our new counters updated our aging kitchen. We will be working with them again when we update our bathroom.

I am disappointed with Suk, owner or manager, of this long time local flooring business, and his…read moreway to look at my request with a floor they installed in July 2020. I discovered the floor showing warping or curving up at seams in December 2022 under the kitchen table. Obviously the seams pushing up/ moving like that does not happen over night. I took photo. After sending online contacts through their website, calls, and text, then on 4/15/23, the text sent in past reads, "Again, I am chasing you for help on the floor installed." It goes on a bit more. Towards end reads, " I am surprised by the lack of time and attention and communication." He text, "I will talk to you on Monday afternoon." He didn't. He didn't any of the times I reached out. If you are interested in more details before you shop, I can only tell you my experience.

I had a great experience at the store tonight. I found everything I needed thanks to the help of…read moreAdrian and Dawn, and got some great deals using my BBB coupons. Thank you BBB Vernon Hills!

This time I went inside the store to do a little shopping and I was very pleased with the customer…read moreservice! I found the 2 quart cast iron Dutch oven, I brought this one because Dana of #mrsprindable recommended this to do the caramel dipping sauce! So excited to make this sauce. Thank you again to Dana for showing us how to make it and for Angela #yelpnorthshore for hosting this special event for us! I knew exactly what I was looking for at the store so I didn't have to stayed too long inside during this pandemic!

Great Company to work with from Start to Finish I would…read moreRecommend Ned definitely to Anyone needing an interior Decorator. Thanks Again

From the owner: Imagine-Kitchen and Design Studio LLC. has over 40 years of experience in the interior design…read moreindustry. We offer a variety of services ranging kitchen and bathroom designs to complete project management. We are the only company that offers multiple finishes on the same cabinets. Call us today!

Wonderful update to our kitchen! They refaced our cabinets to bring our 50 yr old kitchen up to…read moredate. The owner helped me choose the right color & style to complement our counter & backsplash. He knows his business & did an amazing job. The carpenter was very professional & did outstanding work. The kitchen was encased in plastic to eliminate dust spreading to rest of the house . Clean up was thorough. We highly recommend Kitchen Tune Up & wish we would have done this sooner!

From the owner: Kitchen Tune-Up is your local kitchen remodeling experts specializing in cabinet refacing,…read moreredooring, custom cabinets, our Original Tune-Up and cabinet painting. Offering five service options to update, upgrade, and uplift kitchens to meet a wide range of budgets and timelines. Whether you are seeking a quick refresh or a full kitchen remodel, contact our team for a no-obligation consultation. Cabinetry, cabinet doors, and drawer fronts are available in a wide range of styles, colors, and finishes. Also ask about countertops, backsplash, tile, flooring, and more. No matter which service is the best fit or the scope of your project, Kitchen Tune-Up will make your kitchen look and feel transformed. Let's create a kitchen that inspires and uplifts you.

Lazzaretto Construction was professional, efficient, and paid great attention to detail. They…read moretransformed spaces beautifully! Highly recommend their services!"

Great experience with Nick and his team. They helped us convert a dining room into a mudroom and…read moreoffice, and they were easy to work with throughout the process. Their workers were clean and professional, and their price was fair. We highly recommend Lazzaretto Construction.

After a mold issue, we had to have part of our baseplate replaced (was rotting) on top of a large…read moresection of drywall replaced and painted. It was stressful to deal with, but luckily Karl and his crew (Rafael) were great. Another contractor never got back to me, but Karl got back quickly and offered a fair price. A few weeks later they got started and Rafael did an awesome job. They even fixed some old window issues for free. It took a few days, but you couldn't even tell anything happened to the wall after it was done. I won't hesitate to reach out for any other repair issues.

Handy Karl and crew remodeled my ugly pumice stone fireplace. They were professional, respectful…read moreand did an excellent job. Would not hesitate to call again for any project. Thanks Karl and Rafael!!!