Everything is considered special order and will charge you 25% fee if you returned. I was…read moredisappointed when Lon told me that . I am not buying anything from him and Harry's co. anymore. They are very rude people Tony , John and specially Lon. They have attitudes

They were very helpful and accommodating. Delivery was affordable and the products were good.read more

If you like HGTV and the ideas they have on their remodeling shows, you will love Heller Lumber…read more Not because it's got rows and rows of glitzy remodeling ideas, but rather because after you get your ideas from surfing through Houzz and Pinterest, this is the place that will sell you the exact materials you need to do those things. My wife and I wanted to replace our rustic fireplace mantle with a smooth cedar 4x10. That's a type and size of wood that Big Box stores don't carry, nor will they even bother ordering one. (Big Box stores are all about moving quantity, not quality.) So we called Heller. I've known about Heller from my days of working in construction when I needed to order specialty doors and wood trim. I've always enjoyed working with them because they are knowledgeable, friendly and the only 'attitude' they have is one of helpfulness. Maybe that's what comes when a family runs a business and cares about maintaining a great reputation. So if you are in the market for any high-quality wood products for your home, inside or out, make Heller your first stop. Their prices are competitive, their customer service is unmatched and you'll get exactly what you need to make your home look exactly the way you want.

I needed a sheet of plywood for a small project but because of disability cannot manage a full…read moresheet. Other yards would not do a couple of simple cuts on their panel saw. Heller was happy to make the cuts I needed at a reasonable cost. Beyond that they went out of their way to accommodate my mobility issues. Good knowledgeable people, good material and an exemplary culture of caring. Too bad I can't do 6 or 7 stars. THANK YOU Heller Lumber!

They truly have experts with great communication skills in every area!…read morePlus they have great integrity in standing behind their products, even , standing by their advice, they seek to make sure that your issues are addressed to your satisfaction, from all of my experience with them. I'm still Sean Logan and I fully endorse my review and I recommend Grainger for the ones who have the responsibility for getting things done and done right

Our HVAC fan motor in our condo was squealing so I went online and discovered it was due to worn…read moreout ball bearings. I installed a new HVAC fan motor from recommendations from a tech at Grainger after sending pics and diagrams so he could be sure to recommend the right one. After I installed it it wasn't putting out the capacity the original motor did so I called another tech at Grainger and after seeing pics and diagrams he told me to rewire it and it then stopped working. I then called an electrician who said i should call the manufacturer of the original fan motor (International Environmental Corps) and I was advised by Jose there to get their same exact motor from Grainger which they had in stock. After a week of phone calls to many HVAC companies we finally got a guy from Peak Heating and Air. The new motor from IEC was installed by Pete with no problems. He only charged us half the price ($160) because I had everything he needed and all he had to do was take out the motor I had installed from Grainger and put in the new one from IEC (purchased at Grainger) and wire it up. It's now working fine. Update: I found out from Stephen, the last Grainger tech I was working with (there were several over the course of two weeks) that the motor I installed was most likely overwound or defective and it stopped working / burnt out because of this but initially I should have been recommended the exact same motor that was installed with the unit which cost a few hundred more than was originally recommended. I guess the original tech at Grainger I talked to was trying to save me money but it turned out to be more costly in the end because I had to get an HVAC person out to see what the problem was. Although they did advise the wrong motor what I did like about this company was that they had tech guys to walk me through the process of installing and rewiring over the phone. As I'm not an electrician I found their willingness to do this a great help to try and me save money. Unfortunately, one techs advice was wrong and I still had to call out an HVAC person to make sure everything was ok.

Stumbled upon them when looking for specialty wood for a project a few years ago and was impressed…read moreby the great selection, knowledgeable staff and fair prices. Have a current project and needed high quality wood to match a front door we had custom made - another great experience and once again impressed by their passionate staff who love what they do and geek out about all things lumber. There was an honest mistake in ringing up one of the pieces - I called when I saw the mistake at home, and they immediately took care of the refund over the phone. All around great place with great people.

Lots of great lumber selections! And excellent prices with school district discount! Friendly and…read morehelpful service.

Located on Old Deerfield Road, I think Craftwood Lumber & Hardwood is a little hidden and forgotten…read moreand that's too bad. With everything that you would find at the other hardwood stores and big box stores, Craftwood has the edge on customer service. We were looking to replace a door and the staff was very experienced and knowledgeable about all aspects of doors -- composition, finishes, manufacturers, glass, hardware, etc -- and of course all of the other areas in the store, from paints to landscaping to plumbing and electrical, and more. The staff knew when to let us browse and could tell when we had questions and guided us through to purchasing.

Always helpful, always have what you need or can refer you where to find it. Their key service is…read morequick and their staff is always friendly.

DISASTROUS experience with Steve, cabinet guy. disastrous! I don't even know where to begin…read more Spending 140k... one onsite visit. So many mistakes, so many missteps. i can't begin to share how broken hearted I am. to the owner, i have seen your reply's to other comments. I AM A CUSTOMER. I ABSOLUTELY DROVE TO YOUR SHOWROOM, twice no doubt.... One more time than Steve K. Bothered to come to my home. Please do not respond that I'm not a real customer. B/C he blew me off, I'm working w/ Yorktowne directly. No one else is helping.....

We came here looking for ideas for a bathroom vanity. The first time we came in, it was empty. The…read moreman who was working seemed annoyed and did not want to help us. Despite this experience, we decided to come back since we could customize our vanity here. The man who "helped" us before was not around. Thankfully, we had someone else help us who was phenomenal! He was patient, explained everything, and helped us customize a vanity. They delivered it right to our house 3 maybe 4 weeks after our order was placed. The vanity turned out very nice and I was very happy with the service. This place would have 5 stars easily if it weren't for the first guy we talked to!

Ryan was extremely helpful on my new fence. we chose a wood fence with him over other companies…read more thank you!

I highly recommend Breckenridge Fence Company and give it a 5 star rating. Breckenridge installed…read morea new fence around the perimeter of my backyard nearly twenty years ago and I am still totally satisfied with the work done. During this 20 year span, Breckenridge replaced a couple of the posts and made a few minor adjustments to my gate but, other than that, the fence has been maintained to perfect condition. The company has also power-washed my home and garage and stained the fence twice. The owner and his employees are courteous, punctual, and deserve a good rating for the clean-up after a job has been completed. This is truly a 5 star company. Linda L

Ubelievable company to order products. Matt , my salesman, was very knowledgeable ... much better…read morethan going to the big box stores. will always call when in need of product lines

Holy. Crap. God help you if you use NW Millworks. I've had a yet unresolved, ongoing saga with…read morethis poop show of a company. Months and months of emptiness. Know what a "cull door" is? I do. It's a throwaway piece meant to be temporary but has been my master bedroom door since around April. I had a huge order and one door (and lots of hardware - another story ...) never appeared and the rep wasn't even going to tell me until I discovered I was shorted. This was my second rep, btw, because the first was AWFUL and I thought it couldn't get worse. What the hell these people do all day is anybody's guess. But it's sure not providing proper service.