Had an emergency call last Friday right before NW was closing. Jim Thompson took my order, over the phone, and found the exact replacement breaker I needed without a model number or a picture. My customer was in a very desperate situation and Jim saved the day. I was in shock when I came to grab it and it matched my customers obsolete panel. Can't thank you enough especially doing this right before closing when some places avoid the phones. Thanks Jim! read more

I came in search of an uncommon LED bulb to replace an existing halogen bulb. The staff were incredibly knowledgeable, helpful and friendly. In particular, Alice took her time with me, researching options, checking multiple suppliers and answering my questions about light fixtures. She was fantastic. The showroom is also really nice. Hundreds of lights are on display, and connected to motion sensors so they turn on when you approach. This was overall a great customer service and shopping experience. read more

I got to the store right at closing time, and even though (or because) it was about 100 degrees out, Thelma Adams kindly let me in. I needed to return one light bulb and have her check on another. She called me first thing the next morning to let me know they didn't carry it but told me exactly where I could find it. A week later, she even followed up to see if I'd been able to get what I needed. Outstanding customer service! read more

Every-time I'm here I need to wait at least 20 min. Everything is OVERPRICED at least 20% more !!!

Had a great experience with Northwest while looking to source updated outdoor light fixtures for our home. Specifically, working with Thelma Adams was a seamless experience. She is knowledgeable and professional- great with recommendations and quite timely with proposals and all communications. We will be back to Thelma for any additional lighting needs for sure. read more

Jessica knows her product. She also knows texture, , style, fluidity, detailed modifications. It was a pleasure to work with her and she was very patient with us. We greatly appreciated her time and expertise! Thank you so much! read more

I rarely write reviews but felt compelled to leave comments regarding the outstanding customer service I received while working with Anna McHugh. I assembled a long list of specialty order parts from Leviton. This list was given to Ms. McHugh for a quote. To my surprise, Ms. McHugn found three mistakes and confirmed the corrections with me. I was saved the headache of ordering the wrong parts. The staff at North West Electrical made every go smoothly. read more

I am working with Thelma at Northwest Electric. She is amazing and so knowledgeable. She is very helpful and kind. I am trying to update my lighting fixtures at my house. With her experience, the new fixtures will really make a nice difference. SC read more

Shout out to Bonnie! Thank you for being so kind, caring and patient! I will be back for more lighting and decor 100% !!! read more

I so wanted to continue to love this place. I had a couple good experiences and hope to go back and purchase lighting for my bedrooms BUT, here's a warning. I took a light bulb in a few months ago after I purchased a fixture online that came with one of the four bulbs broken. I needed it to be the exact same as the other three as they were to be installed in a kitchen island pendant as part of a kitchen renovation. I bought the bulb from Northwest. They tested it and assured me it was the same. (I had the box of the broken one with me) Fast forward a few months and the work is getting done and pendant is installed. The one bulb clearly is much brighter and doesn't dim the same as the others. I went to return it and they will not take it back as it is past the 30 day return policy. I've had to return other things to other stores that were purchased for this reno without a problem. I showed them many pictures with timestamps proving that I did not use the bulb. No luck. I had no control of when the work would be completed and if you've ever had work done by contractors you know that you're at their mercy. Just know that this place is not in the business of understanding how these things work. Only buy when you're ready to use so you won't have the same problem. They could have taken back the bulb and I would use them and refer them to f/f in the future. Win, win!!! A good manager would know that. Too bad this one doesn't. read more

I recently worked with Annamarie McHugh at Northwest Electric. She was accommodating and very knowledgeable. Annamarie shared she is a former electrician so she knew exactly the parts we needed to install track lighting throughout our dining room and living room. I was given a few options and she priced each out, absolutely no pressure! I will reach out to Annamarie for future projects and highly recommend Northwest Electrical Supply. read more

After a friendly voice mail message informed us that our lamps were ready as scheduled, we went to pick them up and bring them home. Yep, these were the right lamps! They look great in our living room and fit the intended space perfectly. BUT! We brought them home and tried them with the light bulbs we purchased here, the ones a sales associate told us worked in this lamp. They do work...as long as you don't want to put the shade on the lamp. Once we put the harp (the part that holds the lamp shade) in place, it became too narrow for the bulb to screw in completely. Now we have to go find some new light bulbs since we do actually want to use the shade. I mean, we bought a lamp with a shade on purpose. It wasn't a "Let's get the shade just to keep one around!" kind of thing. ::face palm:: I'll say again what I said before: they're disorganized and don't really have it all together here, but the selection is fantastic. Come armed with patience and prepared to double-check everything. read more

Northwest Electrical Supply - Lighting Fixtures & Equipment Near Me - Mount Prospect, Illinois

I was looking for a dining room fixture and went to several lighting stores. Luckily for me, I was waited on by Bonnie Krause, who went out of her way to assist me on finding the right fixture. She was extrememly helpful and patient and couldn't have been nicer. She made the entire process of looking for a fixture so pleasant. I couldn't believe how knowledgeable and patient she was. I would highly recommend Northwest Electrical. They are so fortunate to have Bonnie working for them. She's a great asset to their business! read more

We're doing a big remodeling project at our house. I met my contractor here to look at lighting choices. She does quite a bit of business with them. We received friendly, top shelf service with lots of lighting choices. I was very pleased. read more

Open to both the public and professionals, Northwest Electrical is a wonderful lighting resource. They represent a large number of manufacturers and display a wide selection light fixtures in their showroom, but these are the tip of the iceberg as to what's available. If you're not finding what you're looking for, ask one their highly knowledgeable sales team member. They'll be able to answer your questions, let you know if there are matching pieces or multiple sizes available, you'll need extra parts because of high ceilings and more! In my experiences working with different salespeople, I've been very pleased with the service I've received. read more

Try to avoid! Waited in the store for someone to help me, I needed a part for a lamp. They were very busy since it was a Monday morning and all the contractors are back to work, I must have waited for over 20 minutes. Once people were free they did not even acknowledge me. So I left. It's a happy ending, I was able to diagnose my lamp and it wasn't broken, just a loose connection. read more

This place is such contradiction in price/service, that I was not sure how many stars to give them. Sales: When I walked in, like many have mentioned: The girl working the front desk basically ignores customers walking in. I proceeded to walk around unassisted for quite a while. I did identify a few options and finally was able to snag a salesperson. He was all business, which I assume is due to the high volume of commercial business they handle? It seems that even though they have a retail showroom, no one bothered to train or hire staff that can effectively interact with customers. That said, the salesperson quoted me a price for a lamp similar to the one I found from an on line source at a very competitive price. Service: As it was a special order, I was told that it would take up to 2 weeks to get in. Week 3, I finally called to check on the status and was told that the lamp was in. Not sure why no one called me to let me know, but again, they seem to be lost when it comes to dealing with low volume retail customers. When I arrived at the store, had to wait forever at their pickup counter to get someone to handle my order. The lone clerk was busy with another customer and he told me to press the ring button to get someone else to come up. Really, that's how it works? After a few minutes, pressed again, as no one was coming to help. When the lone clerk finally went in the back, in the process of assisting the other customer, I heard him shout to someone, to come up and help. So the buzzer is ignored by WH staff? Overall: I think its worth a visit, especially if you already know what you want and want to do some comparison price shopping. I think 3 stars overall is more than fair, with 4 stars for price and 1-2 star for service. read more

This place has a nice selection of lights, but if you're looking for service, look elsewhere. The staff I interacted with were rude, and they can sure use the oversight of a manager. There was a young lady sitting in front of a computer at the front desk. She didn't look up and tell me she'd get back to me when she was done with her call. After waiting patiently, I said I'd like to purchase a light, and she rudely stated I had to wait for a sales person to become available. The person who hired this receptionist must not have interviewed her, because she'd be the last person I'd want people to meet at my business. The sales person took too long to close the deal. She had to talk to a manager to get information on ordering a light that wasn't in stock. I ended up spending 5 minutes without making any progress. She then said I'd have to pay shipping to have the lights shipped to my house (each light was $160). Turns out the company offers free shipping on product over $50. Northwest Electrical Supply must be successful due to long term relationships with contractors and electricians, because there's no way they're going to get any new customers with the people they have working on the floor. read more

I was in Mount Prospect for other obligations, but I found myself at Northwest Electrical Supply Co. My then-boyfriend has a condo and he needed to update his builder grade light fixtures. I was greeted by the receptionist at the front desk. There, she called someone to help me. I wasn't quite sure what I was looking for, except that my then-boyfriend's preference is for modern fixtures, but the sales associate was very patient and helpful. She was enthusiastic about their selection and gave me a tour. WOW. They have AMAZING and really COOL lights! I don't really all of the designers (I wrote them down), but I really love Hubbardton Forge, which is all handmade in Vermont. Holkotter is a splurge, as they are like the Ferrari of lighting brands. Corbett fixtures are feast for the eyes. Crystorama and Schonbeck make very elegant crystal chandeliars, which aren't my style but I still find them to be absolutely gorgeous. Northwestern Electrical Supply Co. also carry a very neat range of light switch covers and dimmers, from the affordable Lutron to the ultra, extremely neat LED light switches by Legrande. I'm not joking when I was so giddy when I played with them. They are not exorbantly expensive, and they look so sleek. I recommend checking them out! While I didn't buy anything, as my ex wasn't with me, I went home with a bunch of catalogs and pamplets. I told him about the fixtures I saw and his interest was peaked. Northwest Electrical Supply Co. may not be Home Depot, but I'm fine with that. They have many brands that the big box stores don't have. There are fewer sales associates I've noticed, but you have to let the receptionist get them for you. I can't give you my experience with ordering, but I assume they do special orders as they are a smaller company and you have to be patient. My ex-boyfriend better get that Hubbardton Forge Arc Ellipse fixture for his kitchen. I spent a good deal of time here, and you probably will too! read more

Came here on a recommendation from a knowledgeable friend. I was in the market for two ceiling fans for my new condo and I was blown away with their selection and quality. I had no idea how much there was to know about ceiling fans but the staff was very knowledgeable, not only about the mechanical function of the fans but also but the style and form. Purchased two fans and couldn't be happier. Will be back for future needs. read more

Northwest Electrical Supply - Ceiling fan selection in upper level - Lighting Fixtures & Equipment Near Me - Mount Prospect, Illinois

We've always been impressed by the personal service we get at Northwest Electric. We used the company when we did a gut/rehab of our home. Their staff couldn't have been nicer or more professional. They showed us many options and were completely well-versed in the products they sell. And, service didn't stop at the sale. When we had problems with a product, post warranty, they stepped right up and helped us work with the manufacturer to fix the problem. Now, that's service. For products AND service, for your electric needs, there's none better. It's a BIG operation with the feel of a neighborhood store. read more

Jessica has an eye for picking out exactly what I was looking for when replacing light fixtures in my kitchen and living room. There is such a big showroom with lots of options. I couldn't of done it without your guidance. read more

I had significant renovations at my home about 1 1/2 years ago and purchased my lighting here. Today I walked in to get an expensive bulb replaced that burned-out recently. I met Dan Heinz at the service counter. He looked up my name and handed me a new bulb no charge. I was out of the store in less than 5 minutes. This is how you do business and it's why I'll be back. The little things matter. Thanks, Dan. read more

Our electrician recommended NW Electrical as a good place to get the items we wanted. We looked up reviews on-line and got scared at what we saw. Basically it seemed that the selection was great but the service stunk. We timidly went to NW Electrical bracing ourselves for the worst... if we had not had the recommendation of the electrician we would have never gone there in the first place. But we went. We did not call in advance, they did not know us "from Adam." After church on Sunday (since NW is close to our church), we drove over. When we stepped through the door, the lady at the desk there immediately asked how she could help us. My wife and I told her what we were looking for and she immediately got someone who specialized in track lights (what we were looking for), who helped us on the spot. They had everything we needed except for one track. This salesperson processed our order efficiently and helped take the stuff we got and put it in our car. We ordered the remaining track. It took a couple of weeks before we got the remaining track, as the manufacturer, Juno, was closed for Christmas break. NW called us though when the track came in and we came an picked it up. The electrician's work has been done and the result is great! I cannot comment how the service might have been in 2012 or before, but I want to say that besides the selection being great, the service for my wife and I was prompt, friendly and courteous. I sincerely wonder if someone has been posting scary fake reviews to frighten people away since the service was so completely NOT like the reviews I had read. We plan on returning to NW when we have need of any new lighting fixtures. read more

Bonnie was such a great rep to work with. We had a complicated shopping experience because the fixture we picked originally couldn't be installed. She guided us toward the best fixtures for our home. We are extremely happy with what we have now. read more

I went to Northwest Electrical Supply to try to find a special switch to control the fan and light in my family room. They didn't have a replacement switch, however Mike who worked in their parts area went to work for me and found the switch I needed. I didn't have to ask him to help me, he just took it on his own to research and find me my replacement switch. Best and most courteous service I've had in years! Thank you Mike, Tom read more

Just moved to the area and live not to far from here. I always believe in helping local business especially with the way the economy is currently. I decided to make the quick trip and see what their store room, "Lighting and Accents", had to offer. My impression after leaving was that they were not at all welcoming, not friendly, limited selection, dimly lit, and dusty. My intent was to purchase something there and not pull the molars out of the sales staff. I usually go to "Vogue Lighting" in Skokie where once you go in, the feeling a potential customer gets from the lighting sales staff is exactly opposite of what I felt here. read more

This place is awful, that's putting it nicely. First of alll look at the 10 filtered reviews, about 8 of them are shameless, blatant attempts to top-load the Yelp rating! Of course, don't believe for a second the raving 5-star filtered reviews. Here's the real scoop on this place from a real Yelp user. I've been in here several times, lured by the fantastic selection. Unfortunately I have never been able to actually purchase anything from them. Now it's not for lack of want. It's because of all the resistance/discouragement the staff puts up. They all need remedial customer service training. And a manager on the floor to whip them into shape. Either they BUG you, stalk you, the whole time, or you're a ghost - they can't see you. Walk right past, w/o acknowleding your presence. Last time, we were looking for a replacement glass for an old floor lamp. Walked in there thinking, this'll be an easy one. Wouldn't you know it, not at Northwest Electrical. The staff just won't have it be easy. So we stand in front of a guy sitting behind a computer at their big desk. We stand there, waiting for him to look up. Five minutes. He never does. So I ask: "Hi, do you think you could give us a hand?" He answers, "Oh, I'm not a sales person." Now wait, you let us stand here 5, 7 minutes, staring at you, looking like idiots, and that's all you can say? There's 3 or 4 "sales people" around, you can't get one of them for us? And I KNOW he saw us. Couldn't miss us. And he had this smirk on his face, like he genuinely enjoyed knowing we wasted time waiting for him, him knowing all along he'd just diss us. Fine. So we find a "sales person". She tells us without all sorts of info about the lamp, like the mfr, model, etc. they just can't help. "HUH? This lamp is like 30 yrs old. I know the dimensions we need, you can't help us?" "No." C'mon. This is supposed to be a BIG lamp store, with decades of experience. So here's the good news. I went home and checked eBay. With my dimensions I was able to find a VINTAGE, U.S. made original replacement glass for my lamp (w/o knowing the mfr., etc.). It cost $15.00 with 2-day shipping, and I got a quality American piece that's gorgeous. I didn't have to pay $75 for the cheap, thin Chinese crap glass they have at Northwest Lighting. If you can actually get them to "let" you buy it. That was definitely my last trip there. Lowe's is even better. read more

Spoke with a sales women about a ceiling fan. I was concerned that the one light would not be enough light for my kitchen. After repeated questioning about how I felt that one light wouldn't be enough, the Saleswomen assured me that there would be plenty of light. Well, it isn't. We called to complain and was told that because it was a special order would have to pay a $100.00 re-stocking fee. I can't believe I have to pay because of an employee's incompetence. I should have read the reviews before walking into the store. read more

As a contractor, service is always a big factor on choosing a supplier and NW Electric has never let me down. Everyone from the sales staff to delivery driver is knowledgable and willing to go the extra step to make sure you are satisfied. I've been working with them for over 8 years and don't plan on going anywhere else. read more

Northwest has a wonderful selection of contemporary lighting. we outfitted out entire home with beautiful fixtures that were one of a kind. 5 years later we are still receiving compliments on our lighting. We could not have done it without Jennifer. Her attention to detail and working with us through the entire process was what made the difference. She is amazing and we loved working with her. Jennifer D read more

Just wanted to say thank you. Mike was beyond helpful and friendly. First I called to see if they had specific outlets that were self grounded and tamper resistant for our home inspection. He found exactly what I needed while on the phone with him. He told me hours I can come pick them up. Very professional and he even had it waiting for me on his desk when I arrived to pay. Will highly recommend. read more

Very knowledgeable staff who get my orders out quickly so I can get my guys back out working. They have always taken great care of my customers, who go in to order lights, and if there are any issues they work with the manufacturers to get exactly what we are looking for. Quality products and service keep us coming back. read more

I received a warm welcome upon entering. The showroom is done tastefully and well planned out. I was able to look around without being attacked and hassled by a salesperson. My questions were answered when needed and a sales representative was available when requested. It doesn't get any better than that. read more

Fantastic store & staff! Everyone is very knowledgeable and willing to make sure you are completely satisfied, whether it's a small or large purchase. The showroom has a very diverse selection of styles and prices for lighting and beyond. They also have a section for any requirements from lightbulbs, to tools, to just about anything else you may need for whatever your electrical requirements are. And if they don't have what your are looking for, the friendly sales staff will help find what you want from one of their many suppliers for special order. I have never been disappointed and am always amazed how they continue to surpass my expectations every time! This store can't be beat! read more

As an architect, i've had some fairly horrible experiences specifying lighting for projects. Something always falls through the cracks or goes awry. Not the case with Northwest Elec. supply! I was thoroughly impressed with the lighting designer that helped me out. She was more than knowledgeable and specified all of the correct ballasts, lamps switches and wiring. Not to mention, their selection is FANTASTIC. On par with Lightology but much better pricing. Northwest Electric is now my go-to lighting supplier. read more

We recently did some remodeling and needed to find some light fixtures that were better than what we could get at our local Menards. I found Northwest from an online search for lighting. Their showroom is much larger than anything we have locally (two floors) and they have a really nice selection. They helped us pick out lights for our kitchen, foyer, and bathrooms. We also got a table lamp and a floor lamp. They had them in stock so we were able to take them home the same day, which was a big deal since we drove so far to go there. I was skeptical before we went there considering other reviews, but the people there were great. So helpful and nice. Really... Everyone seemed very knowledgeable and showed genuine interest in us. The people we talked to there seemed newer (one just graduated from school with a degree in interior design). Maybe they have made some changes, because our experience was really good. I have no complaints, and have recommended it to friends. read more

To all of you out there looking for a comprehensive lighting design plan, look no further. Northwest Electric Supply Co. has an unlimited amount of fixtures and catalogs to look through but, in order to navigate through this immense amount of information, one needs staff that knows its merchandise. Look no further!! Lighting Specialist, Ms. Lynn Sassounes, ALA-LS, is the best!! Through some questioning, she understood my design aesthetics almost immediately and proceeded with a plan. She knew I needed some visuals and made it happen time after time so It would help facilitate my decision making. What could have been an arduous job, turned out to be lots of fun! Believe me, I had been to many lighting companies and they would help with one fixture at a time but did not look at the big picture! Thank you, Northwest Electric, for hiring such a true professional! read more

Came in to look at the ceiling fan selection and WOW... so many options. Thankfully, their staff is very knowledgeable and friendly and helped us pin-point the size, style and features that best suited our needs. Can't wait to have them installed! Glimpsed at some of their other offerings and will DEFINITELY be back to explore some more. :) read more

Northwest Electrical Supply - Checking out the huge selection of ceiling fans! So many motor/arm/blade options! - Lighting Fixtures & Equipment Near Me - Mount Prospect, Illinois

We purchase lights from this location before. Some of the fixtures came out of the boxes damaged. Other fixtures they had us travel to another store to pickup and when we arrived at the other store they said no one call and they didn't have the product. Other items they had to order and it took twice as long to receive as promised. Yesterday we drove a half hour to the store only to find they were closed contrary to what their website indicated. I think we've had enough Northwest nonsense. read more