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Arlington Heights, IL

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Kirkland's

3.0 (14 reviews)
Open • 10:00 am - 9:00 pm

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Crack on top of seat

We recently purchased a complete dining set from this location. A few months later the chair has starting delaminating to the point where a crack runs all the way through the chair. The chairs were a several hundred a piece. When I reached out to customer service they told me to go to the store I purchased it at and they would assist me, which was rather inconvenient, but I did as instructed. When I got to the store they store manager was unapologetic and refused to assist as it was was past 90 days and tried to argue that I may have bought it damage for all she knew. I had the receipt showing what I paid and no discounts applied for a damaged product so I'm not sure while this claim was even made. I simply wanted an even exchange and was willing to accept the floor model they had in the store, but again she refused. I would think after spending so much money there they would be more helpful and be willing to stand behind there products more than a few months. Will likely need to throw this chair away be out of money. Very disappointed with our furniture purchase, and would definitely not purchase from this location and reluctant to ever purchase from Kirklands again.

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Photo of Kyle H.
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2127
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5 years ago

Helpful 8
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Love this 7
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1 year ago

Helpful 5
Thanks 1
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10 months ago

Helpful 2
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9 years ago

Helpful 4
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4 years ago

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3 years ago

Helpful 0
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7 years ago

Helpful 2
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3 years ago

Helpful 0
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9 years ago

Helpful 19
Thanks 0
Love this 7
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5 years ago

Helpful 0
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Photo of C J.
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24
2

5 years ago

Helpful 1
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8 years ago

Helpful 3
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Love this 1
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8 years ago

Helpful 0
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6 years ago

Opens at 11 am due to COVID waited for an hour for them to open. Better stuff at HG nothing exciting here. Feels sparse.

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Cabinets Plus - A recent Primary Bath project in Hawthorne Woods

Cabinets Plus

4.3(15 reviews)
2.3 mi
•$$

A beautiful, complete remodeling of the kitchen, baths, floors, etc:…read more Excellent design advice and quality workmanship resulted in a wonderful home. Cabinets Plus did a full remodel in 2018 of the kitchen and both baths, hardwood floor, closets, doors and wood trim. Melissa and Linda's design advice was extremely helpful and they deserve full credit for how beautiful the kitchen and bathrooms look, not to mention the efficient storage. Their advice on other remodeling issues was very valuable, as they could visualize better than me how some of my ideas would actually look when combined, and the result was that I went ahead with great suggestions where otherwise I would have stayed with safer choices that would not have looked as nice. I came into the project with some design requirements (existing furniture and heirloom rugs) and a few ideas, but I could never have put together as fine a design as they did, nowhere near as good. When technical questions arose during the design, they Kent and his people were unstinting in laying out the technical facts so we could make the best choice. I'm very happy with the suppliers they suggested for plumbing and electrical, who were also helpful, and the products we settled on look great and work well--and again their guidance led me to make good choices I might not otherwise have considered. (So a tip of the hat to Banner Plumbing, Northwest Electric, and Abt.) The remodeling teams did excellent work, and what's more they were very careful to not make a mess or unnecessary noise, which pleased my condo neighbors. All the neighbors, condo board and management company had nothing but good things to say about them. Word of mouth counts: A former neighbor recommended Cabinets Plus, and my discussions with them gave me confidence that they would do a good job. I visited several remodeling companies but got the best vibes from Cabinets Plus. If I ever do another remodeling I will go with them.

Years after my kitchen cabinets were installed 2 hinges broke. Cabinets Plus worked with me to…read morereplace the hinges and fix my cabinets. Their customer service was excellent!

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Cabinets Plus - A recent Primary Bath project in Hawthorne Woods

A recent Primary Bath project in Hawthorne Woods

Cabinets Plus - A recent Primary Bath project in Hawthorne Woods

A recent Primary Bath project in Hawthorne Woods

Cabinets Plus - Complete overhaul of a primary bath, complete with the tile and light fixtures

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Complete overhaul of a primary bath, complete with the tile and light fixtures

Prestige Kitchen & Bath - Kitchen remodel in Inverness, Illinois

Prestige Kitchen & Bath

3.5(18 reviews)
3.3 mi

Every aspect of the work process went well from demolition to the end product…read more Anytime you call Prestige, you get immediate attention or a fast return call. Any questions or concerns are answered. Ivan remodeled my guest bathroom and I couldn't be happier. He did an exceptional job, is always on time and he is neat and always cleans up. He is always very respectful of his surroundings and truly a very nice young man. Ron, thank you for the exceptional service and may I say thanks for the above board service you did for me. It put my mind to rest, and you are truly a good man. It is truly nice to know that a company can do business and still have heart.

Poor customer service. I had home projects and money ready to spend with this business but…read moreapparently they don't need it and would rather ghost their customers than communicate professionally. 2 months ago I requested a home quote, they responded immediately and I had a project manager at my house with 2 days. She came over and took measurements and we discussed the projects I wanted completed. She was in my house for 1.5 hours! I sent her follow up emails with multiple pictures and design ideas I wanted to incorporate. She said she would follow up within 2 weeks. Now, 2 months later- nothing. I have sent follow up emails to the PM, called the PMs cell phone as well as the main business number leaving voicemails. No return calls or emails. Even a short message saying they are too busy to take on new projects would have been well received. Why even come over to my house to NOT give me a quote or follow up with me again?? Will not be working with this company or recommending them to anyone.

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Kirkland's - homedecor - Updated November 2026

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