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    Mutual Ace Hardware

    3.8 (50 reviews)
    ModerateHardware Stores
    Open 8:00 am - 9:00 pm
    Updated a few days ago

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    KC B.

    Ace i the place... I prefer to shop here over big box stores... The people are genuinely helpful and actually will stop to talk to you about your project to get you the right parts the first time... Do I shop at big box hardware stores... yes Do I try to go to Ace first, ALL THE TIME. Ace has most things, are priced competitively, and unlike Big Box Stores, they will walk you to where you need to be. and talk through your project to make sure you have everything you need to be successful, the first time. Shopping at Ace always saves me 1 or 2 trips back because I forgot something that i didn't know i needed or sometimes that it even existed. And I save time in the store because I don't have to guess where in isle 12, 1/2 inch nylon barb 90 degree connectors are, because they take you right to it. In Short, Ace is like shopping with your buddy that does home improvement projects all the time and can tell you in a non-condescending was what you really need. As an added bonus, the old guy who cuts keys is nice to talk to. On a little aside, I went to Ace to fix a plumbing issue, not only did they help me with the project, but when they didn't have a part that I needed, they were genuine sorry that they didn't have it. I think that is called caring about your customer, but it is so rare in other stores that it just feels nice. Go in there for your next project, they will treat you like a human being. It is what a store and shopping experience should be like.

    I wish I had the employees name that took the time to help me. Our interaction started when he saw my IPhone flashlight on in my back pocket. After resolving my mistake we had a great conversation about the project I'm working on and he was very supportive and helpful. I asked how to seal a skateboard and his response was great! He said I love you kids (I'm 36) with your projects. We commiserated that we are both too old to take up skateboarding. He nailed the perfect spray can that I needed to seal these boards. I'm so great full that he was there to help me give these gifts to kids that don't have bad knees or bad hips. Thank you sir for your time and experience. Hope you find the perfect pop socket. I appreciate your time and your knowledge.

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    2 months ago

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    4 years ago

    Great customer service from Henry in lumber tonight! I stopped by on a whim, but I'll definitely be back!!

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    5 years ago

    The help in plumbing wasn't the most knowledgable. Cashiers were good. Price's ok nice and convenient though.

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    7 years ago

    They usually have specialty items prices are high but mostly nice people

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    Page 1 of 2

    Ask the Community - Mutual Ace Hardware

    Review Highlights - Mutual Ace Hardware

    Ace has most things, are priced competitively, and unlike Big Box Stores, they will walk you to where you need to be.

    Mentioned in 9 reviews

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    Hardware

    Hardware

    (778 reviews)

    $$

    My wife and I celebrated our anniversary here last night after making reservations on OpenTable. We…read morewere warmly greeted by the host who acknowledged our event and seated us in the back overlooking the brew room, very nice. It was my first visit to your restaurant though my wife has been here before with friends. Chad was our server. He pleasantly explained the drink and dining menus and took good care of us all evening. My bride had her favorite drink, The French Martini, and you guys nailed it for her! I was very happy with the 2025 Pils. Dinner was amazing, Skirt steak for her, brisket for me with Yukon potatoes following salads for both of us. The quality and taste of the food was great and makes us want to come back and sample other dishes. We received great service and a nice complimentary glass of champagne (with Ho-Ho's) to finish our celebration. At the end of the evening we received a big surprise when Chad came over with news that we had no bill to pay as my wife's daughter and her husband had secretly called to pay the tab! So thoughtful of them to treat us and to top off a memorable meal and milestone in our lives.

    Went to Hardware in North Aurora and came away with mixed feelings…read more The good: ambiance is great and the drinks were on point. Had the Marilyn saison and a solid dark beer. Bar program is strong. The short rib pot pie was a straight up winner. Rich, comforting, and not trying to be anything other than good food done right. The bone marrow lost me. Cooked well, but buried under too many microgreens and then oddly topped with tortilla chip strips. No smokiness either. It felt more confused than cohesive. Where it really started to miss was the overall approach. A lot of "the chef intends this..." type explanations. It ends up feeling like the food insists upon itself instead of just letting you enjoy it. That's the bigger issue. This place exists in a space where I don't think most people want to meet it. Not casual enough to relax, not refined enough to justify the performance. Bottom line: good drinks, great pot pie, but the experience tries a little too hard.

    Harbor Freight Tools

    Harbor Freight Tools

    (16 reviews)

    $$

    I recently purchased a few Atlas garden tools including a lawn trimmer. Spent close to $700.00…read morefor the tools batteries and charger. After the second use, the lawn trimmer motor housing completely broke away from the handle rendering the tool useless. I called the store manager John at Harbor Freight Tools, Arlington Heights, IL and he would not stand behind this product and totally didn't care! Worst business experience ever and future buyers beware!

    My review is for many reasons. The basis is because I bought a product with a coupon and they…read morewould not honor the 25% off which after I found many other stores honored this and bought for $100 less. I showed copies of receipts for this. So I contacted corporate and.... One Star- For corporate because they allowed it to take over 2 weeks to have the district manager call me and then the district manager would not call me and had the store manager do her dirty work. The store manager had to check back with her for everything I questioned. Zero stars for district manager because corporate told her to contact me but had her store manager do it instead. After all done she left a message (probably because I complained to corporate) and her message said I calling to make sure you got my final decision on your issue. 5 stars for store manager who should get promoted to district manager because he had to do their dirty work. Why do many others get the discount I asked for and I was not allowed. Telling me they were not suppose to get it does not justify not giving me the same discount. I provided 3 other copies of receipts to show this and all they say is they shouldn't have gotten that. Bad business and this was my first and last time shopping there because of it. Too bad for them since I have a construction company. 1 of 3 receipts posted.

    Mutual Ace Hardware - hardware - Updated May 2026

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