I don't know how this place can only have a 4.0 when it well exceeds a 5 and then some!!!!!…read more The food- absolutely delish and not overly done with flavors that literally burst with flavor and freshness! The shishito peppers were so sweet and tangy in the bacon jelly and cheese and oozed with goodness! The steak and chicken were such a great combo to share between my husband and I with both being such different profiles of taste and actually complimented one another. The steak itself was absolutely perfect and the bread under soaked up all those juices so you didn't have to lick the plate after (great ingenuity when dining out :)) The desserts were fantastic but the star of the show was def the raspberry blondie. It was everything I imagined and more. The perfect sweet and tart mixed in a bowl with spoons ... thank you for not plating this - I felt like I was at home about to sit on the couch and indulge in something I created. Perfect experience, perfect presentation and to top it off their restaurant is surrounded by their farm. Tomatoes, jalapeños, peaches, peppers, micro greens, greens, herbs..... with everything going on today in this world and every thing being recalled this is a place I can stand behind doing it the right way! Service the phenomenal, food was perfection and atmosphere was next to none.... Thank you so much for such an amazing dinner out!

Everything was fine, I didn't love this place like some others did…read more Medium charcuterie board was very good & had plenty for 2 to snack on. Wife had the Teras major steak with a portobello mushroom. Steak was good mushroom hardly had any mushroom in it & was tasteless. I had the fish & chip & fish was good, tartar was meh & potatoes were mushy Sangria was fine but small Bill was $135 B4 tip for 2 dinners an app & 1 alcoholic beverage. We won't be going back. *we were there on a chilly night, if we would've sat outside on their beautiful patio our experience may have been better

I needed paint for my shed and saw it was on sale here so I went because it's close by. I noticed…read morethe paint I wanted wasn't the same price as advertised so I asked for help and a very unpleasent older man came over and said I don't know what to tell ya pal that's the price and walked away. I brought up the price on my phone found him again and showed it to him and although he obviosly didn't want to look and be bothered he glanced quickly and said that's only the price if you order online and tried to walk away again. I got frustrated and spoke in a louder than normal tone and said so your telling me you won't honor this price? He responded angrily and said why don't you just go down the street to JC Licht if you don't want to buy it here and walked away/

Ace has a sign that they refill propane tanks. I went in and ask an employee if I could have…read moresomeone refill my bbq sized propane tank. He said they were busy. He went on to say that he normally does this but he has already worked two hours overtime. And, he said that no one at the store could help me today. I want to support local the local hardware store despite the higher prices. However, he will not be back at this Ace location.

Phyliss and Josie in window treatment were great. A real tem effort to get just the shades were…read moreneeded. So thoughtful and interactive. Thanks Home Depot!

Gotta give this location 5 stars for staff helpfulness. I had multiple associates offer to help me…read morein a single visit. Paint counter is always staffed. Other locations need to take pointers from how this place is managed. This is not the closest location to me but I'll drive a bit farther to make this my store.

Quite some time since my last visit and everything was neat and well stocked. Prices are…read morecompetitive and well marked. Parking is ample and safe and there was even a taco truck parked in the lot!

Just updating original review with pictures after cabinet install…read more Every estimate we got for installing the Klearvue cabinets wanted us to pay extra, since the cabinets do not come fully assembled. It was a pain in the neck. Includes final update with cabinet handles and backsplash!

I eschew big box stores preferring to shop small and local. The workers at Ace are friendly and…read morehelpful. I almost always find what I am looking for and their selection of plants in the spring is fantastic. I like shopping online and being able to come in and pick up my order when ready. While admittedly more expensive than big home improvement stores, I find it worthwhile to do business with people who feel like neighbors to me.

I wanted to take a moment to recognize an exceptional employee who helped me on Thursday, June 25…read more Unfortunately, I can't remember his name exactly. I believe it may have been Sahara, or something similar, and I sincerely apologize if I'm remembering it incorrectly. He was a tall young man working in the Green Leaf trimmer aisle with another coworker. Even though he was clearly in the middle of another project, he immediately stopped what he was doing to help me without making me feel like I was interrupting him. From the moment he greeted me, he treated me with kindness, patience, and genuine respect. I had come in looking for the correct light bulb, and instead of simply pointing me toward a shelf, he took the time to make sure I left with the exact bulb I needed. He answered my questions, double-checked everything, and made sure I was completely confident before I left the store. That level of customer service honestly turned my day around because you just don't see that very often anymore. I am a regular customer at this Ace Hardware. I've probably been in and out of the store around 20 times over the past week alone, so I've had the opportunity to interact with several employees. The day before, I asked another young man for assistance. He was working near the checkout area around the orange blowers. Unfortunately, my experience with him couldn't have been more different. The moment I approached him, I genuinely felt like I was an inconvenience. He barely seemed interested in helping me and acted as though answering my question was taking him away from something more important. Instead of taking a minute to make sure I had the correct light bulb, he quickly brushed me off, assured me it would fit, and sent me on my way. It honestly felt like he cared more about getting rid of me than actually helping a customer. NI trusted his advice because I assumed he knew what he was talking about. When I got home and installed the bulb, it immediately blew a fuse because it was the wrong one. That meant I had wasted my time, my gas, and had to make another trip back to the store for something that could have been prevented if he had simply taken an extra minute to help. As someone who's gotten older, moments like that can be discouraging. Sometimes it feels like people look right through you or treat you as if your questions aren't worth their time. That interaction honestly left me feeling unimportant. The very next day, the tall young man I mentioned earlier helped me with the exact same issue. Instead of rushing me, he carefully verified the correct bulb, answered every question I had, and made absolutely sure I left with exactly what I needed. In just a few minutes, he restored my confidence in your store. The difference between those two employees was night and day. One made me feel like I was simply in the way, while the other made me feel like a valued customer. The way the young man who helped me on Thursday greeted customers, willingly stepped away from his work, and took the time to make sure everything was correct honestly made me assume he must be a supervisor or manager. If he isn't, he certainly has the professionalism, work ethic, and leadership qualities to become one. There is one other thing I wanted to mention because it genuinely bothered me. While he was helping another customer in what I believe was the spray paint aisle, I witnessed a short woman speaking to him in a harsh and disrespectful tone in front of several customers. I couldn't hear every word, but it sounded like it involved a scheduling or timing issue. Whether he had arrived a little early or a little late, I don't know, and it really isn't my business. What I do know is that conversations like that should be handled privately, not in front of customers. It reflected poorly on the store, especially because from everything I observed, he appeared to be one of the hardest-working employees there. It genuinely made me feel bad for him.Employees like him are becoming harder and harder to find, and I sincerely hope Ace Hardware recognizes the value he brings to your store. I plan on returning soon, and I will make sure the highest level of management knows what an outstanding employee they have.

I recently purchased a few Atlas garden tools including a lawn trimmer. Spent close to $700.00…read morefor the tools batteries and charger. After the second use, the lawn trimmer motor housing completely broke away from the handle rendering the tool useless. I called the store manager John at Harbor Freight Tools, Arlington Heights, IL and he would not stand behind this product and totally didn't care! Worst business experience ever and future buyers beware!

My review is for many reasons. The basis is because I bought a product with a coupon and they…read morewould not honor the 25% off which after I found many other stores honored this and bought for $100 less. I showed copies of receipts for this. So I contacted corporate and.... One Star- For corporate because they allowed it to take over 2 weeks to have the district manager call me and then the district manager would not call me and had the store manager do her dirty work. The store manager had to check back with her for everything I questioned. Zero stars for district manager because corporate told her to contact me but had her store manager do it instead. After all done she left a message (probably because I complained to corporate) and her message said I calling to make sure you got my final decision on your issue. 5 stars for store manager who should get promoted to district manager because he had to do their dirty work. Why do many others get the discount I asked for and I was not allowed. Telling me they were not suppose to get it does not justify not giving me the same discount. I provided 3 other copies of receipts to show this and all they say is they shouldn't have gotten that. Bad business and this was my first and last time shopping there because of it. Too bad for them since I have a construction company. 1 of 3 receipts posted.

My experience was with Amanda at the Customer Service Desk. She not only helped me with a return…read moreand a repurchase, but she also helped me with a light conversation about the death of my 17 yr old grandson. For a few moments, I was distracted and encouraged. Good customer service is not just finding something in the store - it is making sure THIS store will be the store of choice. She cared about me as a person, which makes me feel more comfortable shopping at Home Depot Palatine. I live in Channahon, Il - about 1 1/2 hrs southwest from Palatine.....but, I will drive to Palatine because of Amanda!! I am impressed and grateful for her. Thank you, Amanda!!

Very frustrating experience. It feels like you can never get help when you actually need it. I'm a…read moresmall woman and I simply cannot lift or load heavy items by myself. First, I waited almost 30 minutes just to get someone to help me with the product. Then, after purchasing it, I waited another 45 minutes for someone to help load the order into my car. I understand employees can be busy, but waiting over an hour just to get basic assistance is ridiculous. Home Depot really needs to improve customer service and have enough product specialists available on the floor, as well as employees who can help customers load heavy items into their cars.

I'm a little intimidated by hardware stores but needed to fix something and I didn't know what I…read morewas doing so walked in and looked for help immediately. Candy assisted me and was wonderful! She thoroughly explained what she thought the problem was, found the part that I needed and then explained again how to install it. She told me to hang onto my receipt and bring it back if the part wasn't the right one. Extremely kind, courteous and helpful! And spoiler alert - the part fit perfectly. Five star service and I highly recommend this Ace Hardware store!

The owner replied but he didnt read my complaint well. It had nothing to do with emails but USPS…read moremails. I got the coupon via this way. With that said, i dont want to go to the post office to tell them my experience at Ace because of their mistake. It is like how this is being treated as passing the buck to another to rectify the situation. No thank you.

Stopped by for the first and last time. Bought a tool for $125 and was looking at reviews and how…read moreto use when I got home and realized everywhere else sells the same tool for $70. Looked at receipt and it says "store credit for all returns". I called and confirmed this was the policy. So great, I can return it and get something else overpriced. If you're going to have a return policy like this, it should be well displayed at the register.

Every tool you will ever need is here. Pricing is more This…read morebig box stores but service is great