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    Aaron's

    5.0 (4 reviews)
    Open 9:00 am - 7:00 pm

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    Sears Roebuck and

    Sears Roebuck and

    (1 review)

    I have been a life long Sears shopper. All the appliances in my home have come from Sears and I…read morealways purchase a service agreement. About 3 years ago I purchased a Bosch dishwasher. Just before the holidays I started getting error messages. Draining problems. Guy #1 comes and says the rubber hosing in the crawl has collapsed and I needed to replace it. Well, my son went in the crawl we discovered the pipes were PVC. I call Sears and guy #2 comes. He walks in the door, says my dishwasher is in the wrong place and does do anything and leaves. Now my dish washer has been in the same place for 20 years. I call Sears guy# 3 checks things out and says he's going to order a part and see if that works, he'll be back on the 7th to install it. Guy #4 comes, says he was told be his supervisor that if the washer hadn't been moved he was to take the part and leave. I explained about the PVC and he told me I was wasting Sears time. Started yelling when my daughter asked his name. Now for the really distressing part. I call Sears to tell them how their repair guy acted and that I still didn't have a working washer. I had to tell my story to 4 different people that day only to be told that someone would get back to my by Tuesday. It's Friday and no call so I called. Today I had to tell my story to 6 different people. The worst being the routing center for the repair guy. They told me I need a plumber and that they'd coach the repair guy. I then called to cancel my service agreement. At first they were going to give me $6 and some change, eventually after being on hold for 35 minutes they paid back the entire agreement price. Maybe I can hire someone who can fix it with that money.

    Astera Heating, Cooling and Appliance Repair - Astera Service

    Astera Heating, Cooling and Appliance Repair

    (327 reviews)

    I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

    I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

    Aaron's - electronics - Updated May 2026

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