I needed paint for my shed and saw it was on sale here so I went because it's close by. I noticed the paint I wanted wasn't the same price as advertised so I asked for help and a very unpleasent older man came over and said I don't know what to tell ya pal that's the price and walked away. I brought up the price on my phone found him again and showed it to him and although he obviosly didn't want to look and be bothered he glanced quickly and said that's only the price if you order online and tried to walk away again. I got frustrated and spoke in a louder than normal tone and said so your telling me you won't honor this price? He responded angrily and said why don't you just go down the street to JC Licht if you don't want to buy it here and walked away/ read more

Ace has a sign that they refill propane tanks. I went in and ask an employee if I could have someone refill my bbq sized propane tank. He said they were busy. He went on to say that he normally does this but he has already worked two hours overtime. And, he said that no one at the store could help me today. I want to support local the local hardware store despite the higher prices. However, he will not be back at this Ace location. read more

Friendly staff and NOT Home Depot or Lowe's. Great place when you need to get in and out and the job done

Update: I needed more paint and went to the Palatine store instead. They still had the sale stickers in the shelf as well. HERES THE DIFFERENCE: They honored the price! Barrington Ace sucks. read more

I came to store Saturday 05/20/23 morning with few small few items to return Two guys at register had attitude right away. I provided receipt and the cashier asked for ace loyalty number. I said this is receipt and that's items bought what else u need and he said i will not work with you and went to next customer. I asked to speak to manager and he said he is not on duty today. Then Manager Mike showed up and he said be patient we will get to you. I said I don't have whole day and he got pissed off threw my items on ground and told me to take business somewhere else, that it's Saturday morning and it's not macys store with many employees. If you are sick on Saturday stay home obviously you can't work with people. read more

Been here twice for lightbulbs and batteries. Man named Ray helped me both times. Very nice and knowledgeable. Great business here

I have been in this store many times-a go to for any hardware needs. The staff are helpful, friendly, and knowledgeable. They are ready to help w anything, providing expert advice every time I visit. Great place!!!! read more

Ok...so, I was in one of my 5 bathrooms, (because I am rich as fuck,) and as I was YouTube'n songs, and droppin toliet bombs. Fast forward, and I broke my toliet...like busted the mother fuck sideways. So since I have major skills in life, I figured I would fix this bitch. So I jumped in my golf cart, which is pimped out with LED and a super hot sound system; and I went down to Ace to pick up some replacement parts, for this Chinese made, piece of shit, high end, piece of shit, premium made, toliet. Ace staff was nice, as these lil teeny bopper were all smiles, which is refreshing, as I am usually dealing with haters. I told them I know Sara P, and said hook a mother fucker up. I picked up my my new water tower, for a hot $7.99, which is nothing, as I spend $7.99 a mintue, in life. I then went home and got the job done, like a boss plumer, beast mode. Ace be aight... read more

Do not buy a Weber grill from this place. Nothing but trouble with igniter within a year and only response is to send a box of parts and tell me to fix it myself. Weber 'customer service' is just a clown reading off a script with zero authority. No better than cable companies and airlines. Another American icon down the drain! read more

I went there today to pick up a bunch of random items. Eric was super helpful and saved me all kinds of time by personally finding each item for me. Give that young man a raise :) read more

I always prefer to visit the Ace Hardware in Barrington as it has a great community feeling that surrounds. The employees are extremely helpful and friendly when assisting me with my home projects. I will continue to be a loyal customer! read more

Barrington Ace Hardware - Mulch selection - Hardware Stores Near Me - Barrington, Illinois

Reasonable service. Staff seems distracted from addressing potential customers. Personnel prefer to congregate around the cash register area and bid polite "hello" to arrivals. It is a clean and organized store. Location is convenient for Barrington shoppers. I personally prefer more staffing consistency with experience and knowledge. I view my shopping as a buying, consultative, and learning occasion. For my "important" projects, I seek those stores that meet my objectives. It is worth any slight pricing differences. read more

Nice selection. Some staff helpful but a simple hello, good bye and thank you would be appreciated and should be SOP. Literally, the checker said nothing to me. Is that difficult or too much to ask? read more

Ace is supposed to be built on customer service...one employee in general is completely the opposite of helpful and having service. I believe his name Ed. I asked him if he could help me find a drain cleaner since my drain got clogged....Ed proceeded to point to an aisle and say "half way on the right you can't miss it". The bad thing about this is I asked him for help in choosing a product, he seemed too interested in bossing around other employees and looked like he had something better to do than helping me. Ultimately I found another employee who was younger and he took his time to tell me what the difference was between each product of drain cleaners. The service and management needs to step up in training and needs to help "us" customers in showing us where certain products are... Really wish I had a better experience here but Ed ruined it for me. I'm glad the younger employee helped me find what I was looking for, I believe the kids name was Will. read more

This store has excellent customer service, a wide range of products and super knowledgeable staff to help out with whatever project brings you into this store. I always find what I am looking for when I shop here whether it is for an electrical, plumbing or outdoor lawn & garden project and anything in between. It is a smaller store but every sq. foot is packed neatly with what you need. read more

I wanted my propane tanked refilled but a young man said he didn't have time to do it so I called the next day and they said to come after lunch which I did and they still refused to fill the tank, they wanted me to exchange it. I buy a lot of things at that store but from now on I'll go ten minutes down the road to Palatine Ace Hardware. Most of the time Barrington doesn't have what I'm looking for anyway. read more

Every time I walk in this store I get the most inadequate service ever. I attempted to go back to give them the benefit of the doubt a few times and the same. Its as if I'm bothering them it seems when asking a question. They just say they don't know and walk away...it was unbelievable. It's an older group of men working there...one was actually spitting on the ground in the store while "helping" me. I will happily drive to the store down on Route 22 as opposed to go a block away into this store again. Polar opposite experiences. These older men have to learn how to help people and stop spitting and swearing when customers are around. Disappointed to say the least with this establishment. read more

Best service ever for a hardware store and definitely one of the best guest service staffs in the entire retail industry. They are always very helpful and friendly. Also, plenty of patients and knowledge with a willingness to share. If I know I will be out that way I will hold off on hardware shopping so I can get it here...and I recommend the same for you. Absolutely worth the trip! read more

We purchased a Weber Grill from Ace in Barrington for Mother's day. They assembled and delivered it for the same price as the big box retailers. Jim at Ace is great! A++++ read more

Terrible customer service! If you're working at a Hardware store in Barrington, does that excuse you from common courtesies of retail? We called prior to going there to check on an item and the person who took our call was rude and very short with our simple request. Next we went to the store and not one person working made eye contact, said hello or asked if we needed help. They were far too busy restocking to assist us and never thanked us or extended any niceties when we checked out. We have a tremendous tolerance for a busy retail environment but this was simply unacceptable behavior for a seller of goods located in Barrington, IL. read more

Great hardware store. They have a great selection and very helpful and friendly staff. One time, I even went there right at closing time and they stayed open so I could get what I needed. I sincerely appreciate that level of customer service and commitment. read more

This was a great addition to the Barrington area. I had a couple of questions and needed materials to prepare my lawn for winter and found the staff very helpful. read more

Great service and friendly staff. Always go in for the unique items and they always give good guidance. Recommend going here for your home improvement needs! read more

Great service! I can walk in, say what I need, and they will find it for me. For example, I needed a weed killer for thistles - I was clueless as to which product to buy. The staff knew exactly what ingredient to look for and found the right product. I was in and out in under 5 minutes. For my next project, I need some spray paint - again I am clueless about which paint is the right one for my project. I know that when I go to Ace, they will select the right product for me! Knowledgeable and courteous staff! - - - Very rare these days! I will always choose to come here instead of a "big box" store. read more

We stopped with a local friend to pick up a couple of things. We asked about candles, someone pointed out a kitchen candle and said how natural this fresh wave product line was and that it was a local company. There is no way it is "natural," some in the line had plastic beads and it smelled like a cedar pine-but not a natural fragrance? So then they said it was fragrance free! The stores help was attentive but some of their products - not so great. read more

Finally, a hardware store in Barrington. Not only do we finally have a store we have a great store. Very helpful, knowledgeable employees and a great inventory. I have shopped there many times and each and every time I've come away pleased with the help I have received and their level of knowledge in a variety of product areas. It's great not having to run out to the mega stores and parking lots for everyday hardware needs. read more

What a welcome addition to barrington, and within walking distance of my house! An unexpectedly huge selection of tools, hardware and pretty much anything you need for that weekend project. Saves a trip fighting traffic to another store. Friendly and helpful staff is ready to answer any question. They have Craftsman, Dewalt and many great brands and being so close, I've already overspent my tool allowance. I was surprised to find that tool prices (and snowblower prices) are identical to Home Depot...why drive, shop local. read more

Worst customer service ever. Seems as if the employees are put out if you even think about asking them for assistance. I asked two different employees for help today and it was like they could care less. I will definitely be making the drive down the road to the Ace in Palatine where the staff actually treats people as valued customers. read more

Jim went way above and beyond today to help me out. I had a door from a Little Free Library that is a free, 24-hour library for the children in Carpentersville. It was vandalized and the plexiglass had been broken out of the door. I didn't realize that it would be quite a project to get the door apart to put new Plexiglass in-- and Jim, seeing my dismay, spent the time to take the whole door apart, cut new glass and put the whole thing back together-- for $6. What a nice surprise! It's great to have a neighborhood hardware store like this. After the disappointment of having vandals break our library door, it was so nice to meet Jim and see his willingness to help us out. Thank you Jim and Barrington Ace Hardware! read more

Fantastic location on NW Hwy. Great ACE products and very solid customer service every time I am in store. The Northwest suburbs scored a home run with this retail addition. read more

Tight aisles they have tried to pack the old ace hardware store into a store half it's size. The employees are under trained, you might have 2-3 people for a price check because they don't know how to enter it in the register. If you need help make sure to ask when you walk in the store, or you may not find anyone in the store that will stop and help. read more

Absolutely the worst service I have experienced. I went here out of convenience and hoping that they would be more knowledgeable than Home Depot or Menards. Not only did they not know anything, which generally I am used to at hardware stores, one "gentleman" could not have been more rude as I tried to explain to him the part I was looking for. It was as if I was inconveniencing him. I am 5 minutes from this store and I will never go there again. Zero stars is more like it. read more

Update from previous negative review. I must change my 1 star to 5. I should have written my original review in the fall when the bad customer service occurred. Instead, I wrote it a few days ago without visiting the store more recently. What a great change! We went in today because we were in a hurry and it was right on the way. We could not believe the difference from our last visit. Maybe they read the previous negative review, but whatever it was, I commend them on fixing the problem. They were wonderful today! As soon as we walked in, two young employees at the counter said hello. Then, as we continued a few steps further, a man (that I had recognized from the Fall) asked us if we needed any help. He showed my husband where to look for what he needed and as I was standing in the next aisle, another man asked me if he could help me find something. They were so nice and helpful! And then as we were walking up to checkout, another guy asked if we'd found everything ok. I feel badly that I wrote my previous review based on visits made a few months ago. We will definitely be coming back to support this local business. It makes me happy to say that! And I've learned a lesson to write my reviews promptly. read more