Great selection of crafts and especially Christmas decor! I get most of my ornaments here annually. They also have a nice selection of Christian themed decorations, greeting cards, and gifts. The staff is friendly and helpful and there's plenty of digital coupons to print out to save 40%. I love getting lost in all the good stuff I here. Just wish they had longer hours during the holidays and were open on Sundays... ;) read more

This is a large store located along Randall Road. The store is well organized and full of home decor, and craft or hobby supplies. The staff was friendly and helpful, and we were attended to quickly when checking out. read more

This store has the WORST customer service and I will no longer visit this store. It is worth it to drive to Elgin as their staff is courteous and aware. This morning, I arrived at the registers to make a purchase. As I walked up, the Assocaite Lady closed her register. So, I moved to the only line that was open (register 1 which is usually for returns) and I was behind a customer with a cart full of flowers. As you can imagine, this took a while, which was understandable. What was NOT understandable, was the Assocaite Lady who closed her register, just walked around the registers, offering no help. She finally called for back-up for the lady in front of me that had a return. Then, the lady behind me moved to newly opened register, which was helping with the return (which was not the designated return register-this will make sense later). Now, I am holding 2 wood arches in each hand and balancing them on my knee as I did not take a cart when I entered the store. Not once did the Assocaite Lady offer to assist me even though she looked at me and my balancing act numerous times. I also noticed another Assocaite Lady, who appeared to be a Manager with a radio, was "organizing" the flower section which is next to the registers. She did not attempt to offer any assistance either. The check out experience took 10 minutes and I was only the 2nd person in line. At this point, the "return" register was cruising through checking people out. Now, fast forward and two of the arches that I bought were not a good fit so I returned to the store at 7 p.m. I waited in line for 10 minutes again. This time, we waited in the Return/Exchange area but only one register was open. There was one customer checking out and another customer in front of me. There was a Assoicate Lady restocking the Valentines Day clearance. A line began to form and another Customer asked if they could open another lane. So the Associate Lady restocking called TWO other Assoicates for back-up. Because we were returning, we had to stay in the line. Well....again, 10 minutes later and 6 other customers behind us were all checkout and in their cars before we were helped. When we asked the Assoicate Lady that was restocking the Valentines Day clearance, she said that the other registers could not process returns because they did not have enough cash. She followed it up with, you have to wait for that register. We did let her know that our refund would be a returned to our credit card. She again said the other registers still could not process the return. Once I made it to the car, I shared my earlier experience with my husband and realized that I should have let that Assoicate Lady know that I witnessed a return today that was done on another register. Again...terrible! Why have a return lane if you are going to take large purchases at it? Or maybe have more experience Assoicates running those registers. This will be my last time in that store. Exasperating! In this day and age, you should pay attention to customers and at least try to be helpful. And you claim to be religious based, why not start acting compassionate to your customers? read more

Brand new store... very big and very clean. Even the clearance aisle was clean and organized (I'm sure that won't last long). Employees were very friendly and seemed happy to be there. Remember: Hobby Lobby is closed on Sundays. read more

The store itself is great. I can always find something I need (or don't need) when I am there. The store's team is friendly and helpful. However, there is one cashier named Tony who is beyond rude and entirely unfriendly. He should not be in a customer facing role. Also, their bathrooms have got to be one of the most disgusting bathrooms I have ever been in. I shop here frequently and they are always gross. There is a sign on the bathroom door with the daily cleaning requirements. I can guarantee none of them are being done. Ever. If they cleaned up their bathrooms and kept it up and got rid of bad employees, this store would get a five star review. read more

Ken was incredibly helpful and kind! He went above and beyond to help me in the Christmas section today. I really appreciate it!

Worst shopping experience ever. I love their merchandise and generally their prices but the lines are ridiculous and the cashiers seem to have no sense of time or concern for customers time. read more

We visited this location for the first time the other night. Unfortunately, they were out of stock of the item we went there for, but the service was still excellent! An associate came to us, asking if we needed help, and I explained to her what we were looking for. She assured us that we were in the right spot, and double checked the tags of the out of stock items to make sure that was what we were looking for. She told us that the truck was going to be delivered the following day, and told us the best time to call to check and see if they had received a shipment of the item. She was very friendly, and even talked to us a bit about the item we were shopping for! (Which my kids got a kick out of.) The store was very clean, and, as usual, just walking through Hobby Lobby, I found a ton of things I would like to go back there and get. :) Great shopping experience, I will definitely be back! read more

Love hobby lobby, esp their seasonal decor, BUT this store always has lines. I have never waited less than 10 minutes to checkout , even if there was only one other customer in front of me. read more

My wife loves this store. She always finds more than she is looking for

I was so excited when I heard a Hobby Lobby was being built in my home town of Algonquin, IL. They just opened in August. I went and looked around and it looked real nice. I even thought wow, this might be a great place to work. So, I took home an application. Then I heard very disturbing news. Hobby Lobby has a lawsuit attempting to deny women access to some forms of birth control. What kind of birth control a woman uses is definitely not her employer's business. Are you really going to shop at a store that wants to control their employees Health Care to that extreme. It's a sad day if you stand by and let this happen because, next are more of your rights on the line. I will no longer be shopping at Hobby Lobby because of this. I will not be applying for a job at Hobby Lobby because of the lawsuit also. I hope you will stand with me and not shop at this Hobby Lobby or any other Hobby Lobby. Jennifer Paul read more

I was in this store tonight. I normally experience awesome customer service at the other Hobby Lobby locations, not this one. After turning out half the lights on all the customers a good 5 minutes or more before closing, they only had one employee running the cash registers. Another person came to open another register and asked if anyone would like to step over. I stepped over and was told I had to wait to give option for other people farther ahead in other lines to come over. A lady and her daughter stepped in front (whatever, no big deal, that is not where my issue lies). When walking out an employee did say "Good Night.": But as I was talking to my friend, who was next to me, I didn't reply, the employee then says "Or not!" I turned around and said "I can hear you..." She then begins to argue with me stating that I didn't respond so she was going to be rude. None of the employees tonight were professional or kind. I will not be going back to this location for that reason. read more