I like everything that they have at Hobby lobby and I just got my my 24 x 36 frame for my poster. I like other prices and good discounts and everything at the store. I like the service there too. I hope this helps of liking the store. I only go there because of what I needed for my posters and everything else so. read more

I've always liked Hobby Lobby for framing artwork and candles. Obviously, they offer 4 million more items, but they are my "go to" framing photos and artwork. I've had several art pieces framed in their framing department over the years. They do a fantastic job!! No complaints at all. Obviously, they have aisles and aisles of home decor, furniture, arts & crafts, seasonal decorations, fake flower dept,, and so much more. Their prices are fair and the selection of "home" items is endless. On a side note, the people who work there are very friendly and helpful. It's a fun place to visit. read more

I've been to a Hobby lobby six or seven times and I've had a very nice time there. I know some of the reviews aren't that great but I don't know why. That wasn't my experience. It's always neat and they have a little bit of everything I need. When I've needed help finding something I was provided with help in a friendly enough manner. I guess thinking back on the cashier experience, they could've been friendlier, but I'll still leave a five star review because if you're trying to find a place to buy your hobby stuff, you don't need to be afraid to go to the store. It's fine. And, they let me bring my little dog, which is really nice. She's just started going into stores when she's allowed so I love taking her to Hobby lobby for practice. read more

Great company. It's amazing how well stocked their stores are when everyone else's shelves are empty. Store seems busy and people are buying. read more

Just called in to ask if there were any football or baseball cards available. I then proceeded to get put on hold for 25 minutes. Some of the worst customer service I've ever seen. Definitely would not recommend calling, this is the second time I've been put on hold for 20+ minutes. read more

Unfortunately, the manager on Friday night was rude, and not helpful )might be because the store was closing. He would not look for the missing piece to an item I purchased (had receipt) or return it. I had a receipt, but he said without the tag he didn't recognize the item, and could not help. He said he never saw the item ever, so it must not have been their's. They lost my business-Schaumburg will get it from now on. Too bad because they are closer but customer service is important these days, and it seemed as though he didn't care, and doubted I purchased it there. Result: I went to the Schaumburg store and they said they can order the missing piece, or return the item. The manager quickly found the replacement piece and I spent an additional $175. Tahnmk you Schaumburg store. read more

Hobby Lobby is great - there's nobody else that quite fills the niche they do. Their framing prices and services can't be beat, and they are very well stocked in terms of variety. My only complaints would be the checkout people are very polite but slow. Very slow. Like they have all the time in the world. Hint: If it's not on sale, wait. They have 50% off sales on just about everything. Check out the newspaper or their website for their current sales. read more

It's tough going in here as a straight man. You're up against every bored suburban housewife and interior decorator in the area. And for good reason. This place has a lot of stuff when it comes to crafts and hobbies. This is their world, and I am just visiting. There is custom framing, smaller furniture items, pictures frames, every sort of decoration, holiday-themed and otherwise. This is a great place to go to find the lil woman a gift. Also I like the models, model rockets, and model trains. NOTE: Not open on Sundays due to jesus, at least that's what the sign says. read more

Let me preface my "meh" review with this statement: I love Hobby Lobby. I do. I love the variety, the weekly coupon, the holiday items that they have WAY before anyone else (I know this annoys folks, but I surely adore it!). I'm generally happy when I go to a Hobby Lobby. But goodness, this location? Horrible. I'm not sure what it is about the staff, if they are overworked/underpaid/perpetually crabby or what the dealio is. Every darn time I go in there, whether to buy or occasionally return, I get a hassle of some sort. They don't like my printed coupon, what I have isn't on sale (I actually came back with the flyer to PROVE to a cashier that an item was on sale once, needless to say she was not at all pleased...no apology given, curt attitude) and returns? Oh, even if you have your darn receipt, even if they see their Hobby Lobby tag ON the item? They can refuse to return it. This stunned me. See, if they discontinue the item, even if you bought the said item last week? They can refuse the return. Won't even give you a paltry store credit. And they don't care. I've complained to the management, they give you the stock response, but they don't help you. I've even written to upper management...they back their staff, 100%. Customer is NOT king here. I agree with a p/p, Schaumburg is a friendlier location and I'm hoping that the Algonquin store (opening this fall) will be even better. Cause I do love Hobby Lobby...even with the cranky-pants that work there.... read more

Stood in a non moving line for twenty minutes so I could purchase a simple picture frame. The line continued to not move, so I put the item back and called it a day. The lady in front of me also did the same. read more

I am so impressed with the expert work done in the art/framing department. Today I took in quite a challenge for them. I'm an artist of many years, but I learned lessons from the supervisor and his aide of that department, on the art of framing, matting and enhancing the beauty of my pastel drawing. I can't wait to see the results! Thank you... Dorothy Euchler read more

Ok, I'm not sure who does the hiring here but good god.. pleeeease take another look at your customer facing employees... they are so snarky, phoney, and in most cases ultra defensive for some reason. You ask a quick question and they are immediately on the defense. Almost childlike, as if they're going to get in trouble if we don't like the answer. Others are just so miserable. One woman (heavy set I didn't catch her name), was so crabby having to clean off the handles of the carts..during the corona virus pandemic.. seriously? I would highly recommend a secret shopper, and please ask them questions. Hopefully you will see how much training these people need. Train the employees how to be more real, and genuine and how to communicate with customers properly...rather than being scripted and defensive. Almost every conversation is argumentative and unprofessional. Ugh. I will not come back to this store. I'd rather travel 15 miles out of my way than shop here!! read more

Hobby Lobby is Hobby Lobby. But this location... ugh... the bathrooms are putrid. They are NEVER clean. There was dried period blood on the floor this morning 15 mins after opening. Even the walls are dirty. WHY. I can't imagine there is high traffic in a HL bathroom on a daily basis. Invest in some bleach, for the love. Jesus is not going to keep your bathrooms magically clean. read more

They are great there. The variety of sales and decor is amazing. I live that they sell God influnced decor.

the store seems to have everything. I know that because walked the whole store looking for a specific item. the ailes were not marked what was in them so had to walk up and down each. read more