Ziegler&#x27;s Ace - Cary

The staff at this location are top notch and this place has overall better prices than the other…read moretwo big chains. Yes, it is a hassle to collect receipts and mail in the rebates, but nothing is greater than opening that check and feeling like you won a prize. Here there are also many odds and ends that you can't find elsewhere, like food and books. I bought a compressor and a nail gun recently and I have been impressed with the quality. Lastly, when I return things here, I show my receipt and it's all good. There's no trial and a long process. I love that. This is always my first stop.

I was looking for an item for my husband and could not find it I asked a young man in that…read moredepartment,tools. he looked all over for it and took me across the store to no sucess. He invest igated further and told me it had to be ordered on line..He then set it up and gave me the paper work and all the information. He even chased me down with my grocery list that I forgot on his desk. His name is Ron and I'll never forget his kindness

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Harbor Freight Tools

3.9(18 reviews)

3.4 mi

Management and employees are really helpful here. I love this place. Tools are good quality and the…read moreboxes rock !!! Review is from Randy Albrecht

This place is the best. I have the Inside Track membership…read moreand utilize its perks. The selection of items changes and I feel the value and quality are an excellent value. I've talked to the manager several times and he's a super nice guy

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Ziegler's Ace - Crystal Lake

3.3(12 reviews)

3.5 mi

I love Ace, it's my hometown hardware store. They have a loyalty program that links to your phone…read morenumber, it quickly builds up points and you discounts mailed to you. Totally worth it. I have never had a problem with the customer service here. I'm also the type of guy that gets irritated if every employee I pass asks me if they can help me. I don't need all of the attention, I like that Ziegler guys leave me be. Anytime I have needed help they were right there and ready to assist with plenty of knowledge. Thanks Ace! I have tried to change the address of this place but it won't take. Don't trust the map location.

Kudos to Ace Hardware for offering delivery! (free if you have an Ace card and spend a minimum of…read more$50). For those of us who don't have a big truck or an SUV, able to lift 50+ lbs., or tools for that matter, this was a pleasant surprise to have this offered by Ace. Delivery was fast, communication effective, and you don't need to be home. I prefer Ace over the Big Box stores, everyone has always been so pleasant and helpful, but I could never get delivery or have an item put together for a minimal fee before.. Thank you Ace Hardware!

I'm excited to get my Weber

Ziegler's Ace - Crystal Lake - Wow! What customer appreciation! I was mailed a handwritten note from the ownership after a large purchase. (New Weber Grill)

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Wow! What customer appreciation! I was mailed a handwritten note from the ownership after a large purchase. (New Weber Grill)

The Home Depot

2.7(57 reviews)

1.5 mi

Seriously, pay to pm your hvac, and get knowledgeable people for questions on the floor without…read morecalling an SAR team. I should get paid to sweat and be ignored. I'm done

CL Home Depot is one of my go-to's for the home, from blinds to hardware to lawn and more. Staff is…read morealways helpful whether I can find what I need or need to seek out a solution. Great value at a reasonable cost. It does not disappoint. Thank you!!

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Lowe's Home Improvement

2.2(70 reviews)

4.9 mi

If you need to go to Lowe's in Lake in the Hills, ask for Dilan. I promise, he's the best person to…read morehelp you. He went out of his way to make our shopping experience great.

Let's see. It's a Sebastian. Return department and it is Emily. Ok? Sebastian is absolutely…read morepositive, happy, smiling and makes you feel happy and welcome. On the other hand Emily in the same department. Mad , or angry or unhappy or miserable. Make you feel unwelcome and uncomfortable. Two people who can make your day better or worse

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Ziegler's Ace-Lake In The Hills

2.8(17 reviews)

4.7 mi

Been coming here for the past twenty years…read more Mostly buy salt for the water softener and propane for our grill. Friendly, knowledgeable staff. Nice parking lot. Corner of Randall Rd and Acorn Rd.

cashier not at register had to wait for her to come over.she was not friendly.do not like their…read morereturn policy even with a receipt did not get full refund. i can be treated better elsewhere lost me as a customer!

My towel holder from Spain. It was built to accommodate toilet paper but now it is in my kitchen holding towels!

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No thanks.

The Home Depot

3.2(63 reviews)

5.2 mi

Jim Carlson at the front customer service desk gets my 5 Star review. Yesterday, homedepot.com…read moreworked on my phone. Today, in the store, when I needed it to find the aisle and location of a product, homedepot.com refused to come uip on my phone - instead I got a message that the "app is out-of-date". I don't know cell phones from space rockets. Jim figured out that the phone app had started to update but in the middle of updating. He asked what I was looking for and then escorted me to exactly where TSP (Trisodium Phosphate) cleaning products were. Home Depot has abandoned the true TSP (the dry granular crystals) and now only carries the TSP solution or a fake product that has no phosphate (phosphate is what does the cleaning). Which is a shame, but the Algonquin Home Depot gets 5 stars from me because Jim got my phone app updated and was knowledgeable on the TSP situation.

Store has inventory management issues. Went shopping for a doorbell it said they had in stock…read moreonline. I asked the store associate and was told to purchase that item I had to scan the barcode on the display, buy it online, and go up to the service desk. Someone will go unlock the cage and I'll get my item. Piece of cake? Sounds simple right, nope. I did everything the employee told me to place the order, and headed to the service desk to pick up. No issues with placing the order. Immediately, the woman at the desk told me there's a 2 hour wait on online pickups. I explained to her that I'm a person standing in front of her, that came to the store, and not a person shopping online. I WENT online, yes, to order the item, as your associate said I had to per your system. Nobody told me - not the associate or the sign I scanned - that there could be up to a 2 hour wait. How is anybody supposed to know that who's in the STORE purchasing items? I'm not online. If you want to lock things up for security reasons, KEEP TRACK OF THEM. When somebody is buying something in your store, physically, in person, you cannot say they are an online order that has to wait 2 hours. It doesn't help that I have severe anxiety, and was shopping at 6am so I could get off the roads ASAP and get home before morning traffic got bad. I finally got my item after waiting about a half hour for multiple people to check multiple cages, top stock - all kinds of places were checked. This security system has existed my entire 42 year life. You take the paper ticket for the expensive items up to the desk where you wait a couple minutes and they grab it from the secure area. That's the system, simple, been in place since at least the 80s. Why can't you figure it out here in 2026?

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Fox River Grove Ace Hardware

3.0(4 reviews)

3.0 mi

Staff at front of store always greets you. Good selection. Always someone available to answer…read morequestions or help find what I was looking for. Also like supporting a local business.

The staff greets you as soon as you enter and ready to help. Wide selection with seasonal items are…read moreready to go along with mainstay items. It did not disappoint. Thank you!!

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Whispering Hills Garden & Landscape Center

4.0(25 reviews)

1.7 mi

The staff was wonderful assisting in picking out replacement bushes, providing planting and…read morewatering instructions.

We love coming here every single spring and summer for the best selection and the BEST prices…read morearound. We have gone to multiple other retailers and although some prices are very similar, Whispering hills has the best selection of plants that keep their health throughout the years. Have have been coming here for about five years already and everything flourishes every year.

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1 review that is not currently recommended

The reviews below are not factored into the business's overall star rating.

Tim K.

0

1

0

12 years ago

The lady cashier who seems to work in the daytime (she must be the supervisor) is sooooooooooooooo rude!!! She has this attitude like she's the queen of cashiers that can't do no wrong. I was thinking about opening a house account since my business is near by. That's not going happen now. I for sure won't be coming back. read more

Ziegler's Ace - Cary - hardware - Updated October 2026

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I needed paint for my shed and saw it was on sale here so I went because it's close by. I noticed…read morethe paint I wanted wasn't the same price as advertised so I asked for help and a very unpleasent older man came over and said I don't know what to tell ya pal that's the price and walked away. I brought up the price on my phone found him again and showed it to him and although he obviosly didn't want to look and be bothered he glanced quickly and said that's only the price if you order online and tried to walk away again. I got frustrated and spoke in a louder than normal tone and said so your telling me you won't honor this price? He responded angrily and said why don't you just go down the street to JC Licht if you don't want to buy it here and walked away/

Ace has a sign that they refill propane tanks. I went in and ask an employee if I could have…read moresomeone refill my bbq sized propane tank. He said they were busy. He went on to say that he normally does this but he has already worked two hours overtime. And, he said that no one at the store could help me today. I want to support local the local hardware store despite the higher prices. However, he will not be back at this Ace location.

Ziegler's Ace - Crystal Lake

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I love Ace, it's my hometown hardware store. They have a loyalty program that links to your phone…read morenumber, it quickly builds up points and you discounts mailed to you. Totally worth it. I have never had a problem with the customer service here. I'm also the type of guy that gets irritated if every employee I pass asks me if they can help me. I don't need all of the attention, I like that Ziegler guys leave me be. Anytime I have needed help they were right there and ready to assist with plenty of knowledge. Thanks Ace! I have tried to change the address of this place but it won't take. Don't trust the map location.

Kudos to Ace Hardware for offering delivery! (free if you have an Ace card and spend a minimum of…read more$50). For those of us who don't have a big truck or an SUV, able to lift 50+ lbs., or tools for that matter, this was a pleasant surprise to have this offered by Ace. Delivery was fast, communication effective, and you don't need to be home. I prefer Ace over the Big Box stores, everyone has always been so pleasant and helpful, but I could never get delivery or have an item put together for a minimal fee before.. Thank you Ace Hardware!

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Management and employees are really helpful here. I love this place. Tools are good quality and the…read moreboxes rock !!! Review is from Randy Albrecht

This place is the best. I have the Inside Track membership…read moreand utilize its perks. The selection of items changes and I feel the value and quality are an excellent value. I've talked to the manager several times and he's a super nice guy

Casper True Value Hardware

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I was greeted when I arrived and they had the coolest items for the spring landscape. I was able to…read morefind unique items that I had not seen. The cost was reasonable. It did not disappoint. Thank you!!

Needed a key made. The computer wasn't reading it. I had a partial barcode from this summer I…read morepurchased here. The employee said she would have to go through the 10 keys to o double check and said she couldn't. Gave me a card to a locksmith which will cost 10x more. Don't bother coming here if you want any help

Hobby Lobby

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I like everything that they have at Hobby lobby and I just got my my 24 x 36 frame for my poster. I…read morelike other prices and good discounts and everything at the store. I like the service there too. I hope this helps of liking the store. I only go there because of what I needed for my posters and everything else so.

I've always liked Hobby Lobby for framing artwork and candles. Obviously, they offer 4 million more…read moreitems, but they are my "go to" framing photos and artwork. I've had several art pieces framed in their framing department over the years. They do a fantastic job!! No complaints at all. Obviously, they have aisles and aisles of home decor, furniture, arts & crafts, seasonal decorations, fake flower dept,, and so much more. Their prices are fair and the selection of "home" items is endless. On a side note, the people who work there are very friendly and helpful. It's a fun place to visit.

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I send all my clients to Tina Guziec. As a designer, it's important I refer clients to someone who…read moreunderstands and respects my design vision. She is an amazing designer and understands how to build as well. Highly recommend!

JC Licht Benjamin Moore Paint & Decor Store Crystal Lake

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Support your local small businesses, and go to Lloyd's for your painting and wallpapering needs…read moreinstead of Menards, Home Depot or Ace! You won't be sorry! The staff is far more knowledgeable and patient than the folks at the big-box stores. They are super friendly, and they really take the time to help you. They have high quality products at competitive prices. I love the fact that they carry zero-VOC paint. The big-box stores claim to have this, but if you read the labels, you'll find that it is really low-VOC paint. Not the same thing....still contains carcinogens. Another thing I like about Lloyd's is the fact that they keep a record of the paints you purchased and what room you were painting at the time. So when your kid draws on the walls or you accidentally ding the wall while moving furniture, you can just go back to Lloyd's, and they'll mix up a bucket of the same color. Three cheers for Lloyd's! My family has been visiting them my whole life, and we're never disappointed.

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