Charlie, the owner, is such a stand-up business man. I recommend this store to any and all…read morelooking. He stood by the quality of his product- without hassle. We had a factory issue with a well known brand- and he simply said "I want my customers to be happy." The replacement mattress hit the spot and is so very comfortable. My wife and I are very very happy, and we look fw to a great nights sleep for many years to come.

My sister bought a mattress from Mattress Pro just before I decided I needed one. She did lots of…read morecomparison shopping and sent me here. Charlie was terrific. Knows his products and didn't push me to a higher price point. I bought a very firm Simmons. It was delivered and set up by his company. The price was excellent. I've been telling all my friends about this store.

We bought a mattress and adjustable bed frame in Mchenry. The salesman, Manny was nice and helpful…read more Unfortunately the mattress didn't work for us. When we went back, he was less than helpful. I had asked if we could return and he said yes, $250 fee. When we went back he said bed frame was not returnable. We don't like the adjustable frame. I feel like he took advantage of us because we are old. We got another mattress, which is also too hard for us. Went to mattress firm in Crystal lake and talked to Tim. He was very nice and wanted to fix the problem for us. Unfortunately we would have had to spend more money and just couldn't do it. So we have a mattress and adjustable bed frame that we don't use and it cost us $2400! While Tim was nice, I would not recommend Mattress Firm to anyone!

Came in looking for a new mattress for my daughter. I always dread going into places that have…read moresales reps working for commission, especially on a budget. It can be extremely uncomfortable to not meet the prices a sales person wants for the time they spend working with you. Let me say, I was presently surprised by the very "human" approach at this location. I felt respected, even though my purchase was not going to be a big commission payment for the sales rep. Yesterday was a super cold day and everything was icy and unpleasant, but our rep, Donald, helped get our mattress strapped down and kept a cheery, welcoming disposition the entire time. Thank you, Donald, for your help and for making us feel appreciated. I intend on coming back when we redo our guest bedroom in the future. This was a notable experience - best I've had in a while!

Paul spent quality time helping us decide on the perfect mattress. He answered all of our questions…read moreand educated us on the purchases we were making. He made sure we found a bed that met our price point and comfort level. They have a great selection of mattresses from affordable yet really good quality to high end luxury. Paul also kept us updated on our delivery and followed up with a personal call!

We had a great experience at this store! We went there on the recommendation from Puffy mattresses'…read moresite. Mike, the owner, is very knowledgeable about beds, mattresses, frames, and bases. We were able to try several beds and ended up with the Puffy we came in for, plus Mike's recommended movable base. Both were delivered for a good price by 2 men; the base and bed were set up and the old mattresses was removed. Highly recommend Mike if you are looking for a new mattress or bed! Dog approved!

I came in to American Mattress on a Saturday night after a bad experience at a local furniture…read morestore. I was in the market for a new bed for myself and I wanted to spend under a certain amount. Joe, the manager, was extremely friendly and immediately worked with me to find the best deal. I'm very grateful for his professionalism, his excellent customer service, and his commitment to finding me not only a good deal, but something that I liked and that was comfortable. I've really been enjoying my new bed and would highly recommend this company and specifically this location. Thanks again Joe!!!

Horrible!! We bought a mattress from them and were told that we wouldn't have finance charges or a…read morepayment, but he took advantage of the fact that we were busy with our kids. He didn't explain everything to the fullest and we had to make monthly payments. We had the funds then to make the purchase. Why would we do the financing if we were to make monthly payments??? When we confronted him on it, he flat out lied to us!!!!! NEVER go there!! Would never recommend or go there again. Horrible experience!!!

10/1/21 Came in to…read morewander a bit. I am looking for a couch and one on the WES site struck my fancy. I'd never been in a Walter E. Smithe before, and the woman who helped explained their setup. They have green stickers on some items, and those items are part of their stock program. Those items are quickly manufactured with little to no customization (they might offer it in a couple different colors from which you can choose). The other items, which I believe have a red sticker, are items that you can put your own spin on. They had some great items from both the stock and custom group; far too many things caught my eye! They're requiring masks of everyone, of course, since we're still deep in the midst of a pandemic. Although the woman who helped me couldn't seem to pinch her mask to her nose to keep it in place; it constantly was falling below her nose. They do have hand sanitizer right at the entrance, and they had masks laid out for customers to use if they came in without them. I'll be back to eventually place an order, and hopefully will remember to post an update!

After having a problem with my sofa, I was pleasantly surprised when Sarah Sullivan from Walter E…read more Smithe contacted us to have the arm fixed. It was picked up, fixed and redelivered within a week. The delivery crew was professional for the pickup and redelivery. Sarah called immediately after the delivery to make sure the everything was good. Thank you!

Excellent experience from start to finish! The staff is friendly, knowledgeable, and takes the time…read moreto help you find exactly what you're looking for without any pressure. The furniture is high quality, the prices are very competitive, and the customer service is outstanding. I highly recommend stopping by if you're looking to furnish your home or office.

Except for the Master bedroom bed (the frame belonged to my grandparents) and my dining room (also…read moremy grandparents), my entire 3 bedroom home was completely furnished by Donahues. Now my children and grandchildren are using everything!

Initial customer service is good, but after the order is placed it quickly goes down. Our order…read morewas supposed to be delivered in 6-8 weeks and we're still waiting after 14 weeks. At this time we cannot get a straight answer. Would never buy from them again and obviously not recommend them.

We recently purchased a stove and refrigerator from Grand Appliance in Lake Zurich. Anthony was a…read morepleasure to deal with - accommodating, knowledgable and thorough. The delivery team was also outstanding - Chad and his crew carefully got old appliances out and new ones in. They too were very knowledgable and pleasant to deal with. We are very happy with this experience.

From start to finish the process was wonderful!! Went to LZ location was met by Anthony H. Who was…read moreknowledgeable and anwsered our questions and gave honest feedback and suggestions. The delivery / Install team was Awesome as well. They went above and beyond and couldn't be happier. They paid attention to details were kind and arrived on time as promised. 90 Jem Nicasio z27 2- THANK YOU SO MUCH!!