Excellent service. After purchasing we found that the mattress as too firm. They replaced the…read morefoam with a less dense version which is much more comfortable for us. Sam, thanks for your help. Rich Janes

I just wanted to provide an update after four years to say, I still love my bed and it's holding up…read morewell! It's still very comfortable and supportive!! Thank you verlo!

Eric was amazing - great listener - matched us up to the perfect mattress for our old age ailments…read more So appreciated all the time you spent with us. This Mattress Firm was by far one of the best ones we visited.

Waited until the bed had been delivered and slept on a few nights before reviewing…read more Been mattress shopping for several months at various types of stores and had not purchased because we really did not know what to buy. Our last mattress was a top of the line Verlo that lasted us around 20 years so we were unaware of new technology in this sector. Luckily, we stumbled upon the store in Elgin off Bowes Rd where we met someone who not only knew the product but took time to educate and effectively qualify us for the perfect match. Shelia Coklan helped us narrow down what we wanted just like an optometrist does for one seeking proper galsses for vision. She listened and asked a lot of qualifying questions, paid attention and truly cared for our needs. While working with us, she also assisted another customer which gave my wife and I an opportunity to surf the net for reviews and compare products for price and value. We asked Shelia point blank about some negative reviews to see how she would respond. Her answer was simple, "corporate is always listening to customer feedback and made a decision to bring new management to this site in order to better serve our clients." Because she responded positively, my wife and I made up our minds to make the purchase. My wife's sciatic nerve which had literally been a pain in the butt has subsided and we both cannot remember a time when we have slept so well. Thank You mattress Firm for recognizing Shelia, I'm sure others will agree. We would not think twice about referring this location. We are actually going there to replace the guest bed today!

Given direct info about beds. No pushy sales tactics. No weird lingo to learn to follow in their…read moreexplanations or sales pitch. Just some guys who are honest in bed selling. Beds are there to try. Delivery available. Great feeling and looking beds. A lot different selection than what you see at your typical mattress shop We ended up visiting other mattress stores and we ended up coming back here due to ease of shopping and learning about bed products. We purchased one of their beds, got a great deal and no issues or ugly surprises

Al- amazing. Not only beyond knowledgeable- we got our bed delivered same day! Talk about service…read more 5th mattress we have purchased from Bed Mart.

Marc Marshall has no conscience, evidenced by his unwillingness to respond to any and all attempts…read moreto collect the payment for an entire semi-truck of name-brand mattresses he received and resold. How do you live with the knowledge that you steal from your supplier?

We found this location through the internet. Knowing how some places like this work - selling used…read moremattresses, mattresses being resold bc they were returned from other big box stores or reselling ones found on Craigslist, Let Go, etc... We challenged Marc as to where he got his product from and if it was brand new. He advised us that everything is from Macy's because he has a relationship with the buyer there and everything was BRAND NEW! Never on the floor as a sample, not returned products, etc. he said they were left over, brand new mattresses from last season/last year that weren't bought and Macy's needed to get rid of to make room for new inventory. We put our trust in Marc and his mattresses and purchased 2 of them in late February / early March 2017. Both mattresses arrived in already opened plastic bags, sealed closed with packaging tape. I didn't think much of it because I couldn't remember how my last mattress delivered 8-ish years ago. The beds were put into place, appearing lush and I was ready for a good nights sleep, finally, on my new mattress. I hopped on the mattress to see how it felt and well, not only did it feel used, it smelled of mens' cologne on one side. I laid on the left side first and felt like I was laying in a nook. As I rolled to the right, I noticed a firmer hump between the two mattresses and gently rolled into a nook on the right side of the mattress, where I smelled the cologne. I began to sniff around, and started finding a few black hairs woven into the fibers of the mattress. I was scared to mention this to my fiancé... but had no other choice. We hopped onto Yelp and read all of the other bad experiences and decided to give the mattresses a quick tape test... we took packaging tape and started laying it on top of the mattresses and pulling it up to see what would be found... dust, debris, and more body hair. We contacted Marc immediately who argued with us for quite some time. We advised him that all we wanted was for him to do the right thing... pick up the mattresses and give us our money back. He continuously told us that we were advised all sales were final, there's a sign on the door to the "outlet" stating this. And also told us all products were BRAND NEW. After threatening legal action against him, he offered to redeliver mattresses in factory sealed bags, and of better quality. To alleviate any more arguing, we accepted his offer. Well, here we are ~6-7 weeks later and the mattress I sleep on is a already dented in the small area I sleep. I'm 5'-4" and about 110lbs. There's a significant dent where I sleep and have never had so much back pain before in my life. I'm 35, a marathoner and in, in my opinion, in good shape. I've never had back issues. I sit at a desk for work 8 hours a day and do exercises to take care of my aging body because of this. There is no way that a mattress should have such a significant imprint after only a few short weeks of using it. Mattresses should last 8 years. We are so disappointed for putting our trust in Marc. I really hope no one else buys a mattress through his company. He may do great things for the community in terms of Toys for Tots and whatever else he does, but the mattresses he's selling are fraudulent and not new! Please, please spend a bit more money and buy something with a warranty, return policy and from a legit store with a good reputation!! I wish I had checked Yelp before we made our purchases. If I can get the camera to take justifiable photos, I will post them. The ones I've taken aren't showing the severity of the issue. If I could give this place, and Marc, 0 stars and find a way for him to lose his business, I would.

We have been shopping for a bed at many stores, searched online, did research on ratings and…read morequality, but had no luck. Then we stop by at the store in Streamwood and spoke with Aaron. Glad we did. Aaron is knowledgable and asked us the right questions, in helping us narrow down the type of bed we needed. Aaron wasn't pushy, available to answer questions and let us browse around without following. We purchased our bed from Aaron and have had it for over a week and love it. We're sleeping much better and waking up in the morning well rested. Their prices are good and they have lower delivery costs then their competition. Delivery was scheduled at the time of purchase and the delivery came on the date and time scheduled. We recommend Aaron and encourage you to go to other stores, then go to see Aaron it will be worth it.

Just bought a wonderful adjustable twin xl mattress! Aaron…read morewas wonderful and really helped us out with a super great and affordable mattress for my disabled dad for his medical bed! Thanks so much Aaron for all of your help! We will be back in the future for sure!

They were so kind and I loved what they had in there show room. The energy in was positive and I…read morefelt welcomed.

I had a great experience at Hollywood Furniture working with Mayte. One of the secrets of places…read morelike this is that just because you don't see it on the showroom floor doesn't mean they can't get it for you.One of the secrets of place is like this is that just because you don't see it on the showroom floor doesn't mean they can't get it for you.I went through their books and found the furniture I was looking for, in the dimensions that I specifically needed for my very small room. They are affordable and worked with me on a price in comparison to another local vendor For the same set. That said, the local vendor was very affordable as well, and a very nice lady! I apologize that I can't remember the name of the place. My furniture came quick. The guys that delivered it were clean, quick and thorough. Unfortunately, one of the pieces was damaged, so needed to be returned. The blessing in disguise was that I chose to go with a 2nd nightstand (and the mirror for the dresser) instead of the chest of drawers. It fits so much better in my room and I love that I made this decision. It fits so much better in my room and I love that I made this decision. Monier was extremely helpful in making the turnaround even quicker than it could've been.... transition happened within a couple of days. I would highly recommend this place!

Shiela was amazing to work with -- truly a 10/10. Very knowledgeable and friendly, she offered us a…read moregreat price and went above and beyond to help us through the exchange process when our initial mattress didn't meet our sleep needs. She made everything easy and stress‑free. On the other hand, Erik seemed disengaged and uninterested in helping. He preferred to stay behind his desk rather than interact with customers, which was disappointing.

I purchased a mattress never missed a payment matter of fact I paid double just to get it done…read moreearly, I got a mattress firm card they gave me $5000 credit limit I spent $3300 roughly I never missed a payment matter of fact I paid doubled the payment amount on time, 8 months later they lowered the limit of card to $2750 then about 4 months after that they cancelled the card for no reason my credit score dropped right as I was making a serious purchase. I would have purchased the mattress with my own cards if I knew I was dealing with such a shady corporation. Everything about the whole situation was unreal there letter they sent me made no sense, just avoid these places all together horrible business practices, I went in person when it all went down manager was of no use she called and got nothing solved.

My daughter purchased a king size mattress and box spring here one year ago at the Saint Charles…read morestore. The frame that they included with the box spring and mattress snapped right in half within six months. When I went into the store manager Tami to tell her about it, she could've cared less. If this is the kind of person that they appoint as a manager I will never step foot in this store again. Do not look for customer service if you shop at the Saint Charles location Tammy Puralewski, store manager, did not even pretend to be interested in a customer. Too bad, in the past we have had good service here from our prior three purchases!

Last April I purchased a king-size mattress from American Mattress,…read morewith which my wife and I were both very satisfied. Then last month, when my wife was coming home from a serious surgical procedure, we purchased and Tempur-pedic twin with an adjustable base. In both instances we were supremely happy with not just the two mattresses, but all the advice, understanding and cooperation that Vince, the store manager, gave us! He was also patient and personable, and very easy and reassuring to work with. I cannot recommend both him and the store too highly.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.