We started looking for new mattresses and after a few other stops we hit Mattress Firm, I liked the idea of the no-employee place we went to but Eric @ Mattress Firm was such a great help, not at all pushy or trying to lead us into something. He was easy to work with and gave us some really useful pointers, so we stopped our search and bought from him. They have very comparable pricing to other places we shopped and fast delivery options. So we had an excellent delivery (on time, great communication) but as soon as the guy gets into the room to pick up the old mattress he says...those are the wrong size, and tells us d to call the store after the delivery. So later that day we did and Tim answered and assured us "No Problem" we can deliver the right ones the next day and we just need to pay the difference. He sent a link to pay and no hassle, no fees, just amazing customer service. It was our fault but they still made the entire process fast and easy. Everything from the purchase, to the return to 2 deliveries, everyone was great. I was a little worried about a big box mattress store, but no more, we had an amazing experience at an amazing store. read more

We have just gotten our amazing new mattress from Mattress Firm in Elgin. We have slept on it for a few nights and are loving it!! We sincerely appreciated the wonderful service that Monica gave us, as she walked us through her recommendations and gave us space test all of the recommended options. She was patient and helpful and didn't pressure us to buy when we told her that we needed time to think about. She was very helpful to close the deal when we were ready and made it very simple! Thank you very much!! read more

Eric was amazing - great listener - matched us up to the perfect mattress for our old age ailments. So appreciated all the time you spent with us. This Mattress Firm was by far one of the best ones we visited. read more

Waited until the bed had been delivered and slept on a few nights before reviewing. Been mattress shopping for several months at various types of stores and had not purchased because we really did not know what to buy. Our last mattress was a top of the line Verlo that lasted us around 20 years so we were unaware of new technology in this sector. Luckily, we stumbled upon the store in Elgin off Bowes Rd where we met someone who not only knew the product but took time to educate and effectively qualify us for the perfect match. Shelia Coklan helped us narrow down what we wanted just like an optometrist does for one seeking proper galsses for vision. She listened and asked a lot of qualifying questions, paid attention and truly cared for our needs. While working with us, she also assisted another customer which gave my wife and I an opportunity to surf the net for reviews and compare products for price and value. We asked Shelia point blank about some negative reviews to see how she would respond. Her answer was simple, "corporate is always listening to customer feedback and made a decision to bring new management to this site in order to better serve our clients." Because she responded positively, my wife and I made up our minds to make the purchase. My wife's sciatic nerve which had literally been a pain in the butt has subsided and we both cannot remember a time when we have slept so well. Thank You mattress Firm for recognizing Shelia, I'm sure others will agree. We would not think twice about referring this location. We are actually going there to replace the guest bed today! read more

Walked into this place day after thanksgiving, store was completely empty. Now I know why. We inquired about a headboard and the guy with the leather jacket acted like he didn't want to be there. Guess who wears a leather jacket indoors. So he takes his sweet time to get a price from behind the counter and when we ask what kind of color does it come in he says "well look at the picture." Ok leave your attitude inside mister and I will take my hard earned money to another mattress firm. The one in south Elgin is way better where we bought our mattress set on Gyorr read more

Griffin and Sheila were great. Helped us remodel a bedroom for a family member, spending the summer with us. Gave us a great deal. Very friendly and helpful. They said they just took over the store, so go in and say hi. And get a better night sleep read more

walked into the store 2 day and was greeted by sheila the store manager what a smile, she went out of her way to explain a few things after i purchased a few items.she had it all personality, liked her job great sense of humor the whole package,i would highly recommened going 2 that location to purchase your bedding needs- store 2415 bowes rd elgin il 60124. once again thank u sheila there is a reason u r a manager. ralph m. read more

I ordered a purple Mattress and was supposed to receive the sheets and free people pillows on 9/7 direct ship from Fed ex. They didn't show up so I call krystal my sales lady she said they would come on the 9/9. Never got them I called again spoke to someone else she said she messaged krystal and she said they were delivered to my house at 120. I tell them I don't have them. The delivery guys were there at that same time delivering my box spring and we have ring doorbell nothing.. I was told she would call me back never heard thing. I call back 9/20 I was told that fed ex delivered then to me. They didn't I tell Miley I think her name was. I feel like in getting jerked around. Krystal never called me back. I call back on 9/24 I'm told they are still working on making complaint with fed ex. I'm tempted to return everything and go elsewhere... I reached out to fed ex they said mattress firm has to deal with it.. I'm about aggravated.. I want my money back and return it all read more

Excellent service: After visiting 5 other bedding store we stumbled across bedding experts on bowes. Lee was a pleasure to work with. He asked for our criteria for a bed and our price point and steered us to the right product. At no point did we feel hassled or pressured to buy a product. After selecting our bed (best price between the 5stores we visited) he did his best to find us a delivery time that worked with our schedules. We are looking forward to a great night sleep in our new bed. The only suggestion I would make is more delivery times in afternoon for weekday and Sundays deliveries. Otherwise we were more than pleased with our experience at bedding experts. read more

My husband and I could not have had a better experience buying a new mattress. Our salesperson, Sheila, was wonderful. It was relaxed, no pressure, from the purchase to the delivery--we got our new mattress the very next day!! It's been a few weeks, and we are so pleased with our new bed. We would highly recommend the quality, professionalism, and kindness of the professionals at Mattress Firm Elgin. read more

I had an unfortunately disappointing experience with mattress firm. I ordered a king bed that ended up not fitting on the box springs they provided. After three, yes THREE, separate occasions where they delivered and replaced the bed and springs, it STILL doesn't fit. It seems as if the franchise owner, Steve, just lost interest in helping me figure out how to fix the issue. It's such a helpless feeling to have a bed that doesn't fit on the springs and to not have anyone take initiative to resolve the issue. I spent so much time meeting delivery drivers and texting and calling about the issue, and then they wanted me to pay more money for a different bed so that it would fit on the springs lol smh read more

The mattress firm guys were very friendly were not afraid to tell the truth. They made you feel like they cared more about you then the money. We bought a great mattress. Thanks to all who helped us find it. read more

First sales lady screwed my delivery up and my kids had no beds. Then I went and complained they gave me a discount but kids had to go another day without the new beds. I will be taking my bed purchase in the future somewhere else read more

Great service!! Everyone was very nice. They knew a lot about every bed and were able to help me find exactly what I needed for the price I was willing to pay. Very personable, as well. Willing to accommodate to my needs. Definitely recommend!! read more

Great service. Ivory Hinton was chill and helped me find a set in like 5 min. He didn't pressure me and actually helped me get approved for a credit line. I was initially planning on paying cash, but after finding a mattress that better suited my needs, I was able to look to other means in providing finances. And I was approved! Much appreciated. read more

We were in the market for a new mattress and we came into this location. Kyle was super friendly and helpful. I didn't feel pressured at all which is a big plus for me. I got a great deal and I will definitely recommend to friends and family. read more

We chose this location on a whim and boy am I glad we did! We were greeted by Dave who showed us around the floor room and gave us great insight on how to narrow down the right bed. My husband and I had it down to three, his choice (affordable), my choice (affordable), and the one bed in the whole store we could agree on (of course unaffordable!). I was about to pull out the wife card to get my choice in beds ;) when the manager, Lee, swooped in and saved my husband by giving us a great deal on the bed we both wanted. Maybe he was in a good mood about the cubbies, or maybe he's just a great guy, but he definitely made our day AND our nights! Thank you Lee and Dave! read more

Michael and Lee were amazing at the Mattress Firm at the Bowes Creek Rd location. Their customer service was un-paramount! Went in to the Mattress Firm after searching for months for a Tempurpedic. I knew that they would have deals due to the Memorial Holiday but when Michael greeted us I didn't feel pressured to purchase. He was so friendly, and genuine. Definitely a place to purchase your mattress and worth the investment. It's about what you want and not what they sell you. I work in customer service and truly appreciate their candor. I highly recommend this Mattress Firm location over any other on Randall Rd. Ask for Michael and Lee they go above and beyond and you'll end up with some friends at the end. read more