We choose American Mattress for the convenient location. Also, my husband was interested in Tempur-Pedic mattress. I had read tons of information about mattresses prior to our arrival so I knew (sort of) what I did not want. The sales men were very polite, nice and not pushy in any manner. We asked numerous questions about different mattresses and were always answered with very informative answers. No fluff and nonsense and no hard sell. We laid on loads of beds. My children were jumping around on the beds and the sales man/men never got annoyed or shouted at my children. One sales man even entertained my children by showing them how to work the motion perfect adjustable base on the icomfort Sleep System while the other salesman helped us. We decided on the Serta Perfect Day iSeries. With their just-in-time production methods, they didn't have one simply sitting around with our name on it, but they made one and we had it delivered within one week. Delivery was included and they even took our old mattress and box spring away. It can take a week or two to adjust to a new mattress. Had I not known this, I might have freaked out about our new fancypants bed, wondering if it was a mistake. But by night seven or so, I adapted to our new bed and now I sleep very well. My husband adjusted pretty much immediately, but he sleeps anywhere. The iSeries bed has the Cool Action Gel Memory Foam and the EuroCoil Wrapped Coil-in-Coil Support System. Instead of just jumping on the bed and it bouncing around, you hop on and slowly sink in a bit to your body shape. I no longer am bounced out of position while sleeping from my husband getting up or adjusting. This is lovely because he is twice my weight and this has been a huge issue for us sleeping on our old mattress. We are very happy with our choice. Additionally, American Mattress in Streamwood needs to get on social media - create a facebook fan page and a twitter site. I tried to tweet out and message on facebook and couldn't b.c there were no existing accounts - something to think about for future customers / sales! read more

Ok, i don't even really know where to begin. I have been a loyal Simmons fan for as long as I can remember. I had purchased a Simmons Beautyrest about a year ago. After 3 months into having the mattress I noticed that it was sagging severely in the center, mind you it is a queen and I only weight about 140. I called the Back to Bed from where I had purchased it from, thinking that we can have it replaced or refunded. I was laughed at and told that it was not his problem and that i was stuck with it. I called repeatedly and asked to speak with a manger, where I learned that he was the "regional manager". Needless to say that got me nowhere, so after two phone calls from my lawyer THEY called me and offered me a full refund, even though all I really wanted was a new bed. During this entire ordeal I had stopped into the American Mattress in Streamwood. I was created by a man named Bobby who let me tell him my story and he actually listened. I ended up falling in LOVE with a queen applause by Serta. We had everything set up to be delivered the same day that my old mattress was being removed. He also gave me in writing, "this is where back to bed got me" that i had four months to try out this mattress. I actually ended up changing it out for a king like 5 months later as i had moved into a bigger place and had the extra room. No issues what so ever, mind y tis was five months later, a whole month longer that what was written. even after upgrading to a king i had still payed less that my Beautyrest and it feels so much better. I would highly recommend buying from Bobby, I am a customer for life. read more

I recently went into American Mattress to check out futon beds. I had been looking around at different stores and was unhappy with all the quality of the ones I had seen and how uncomfortable they all were and very small. It is not that easy to find a reasonable prices full size futon bed. The sales manager Bobby was very nice and helpful. I told him what I was looking for and he took the time to show me every futon that had what I was looking for. I told him exactly what I was looking for in a futon and he was able to find me the best futon for my budget. I have to say I am extremely pleased with what I bought. The store was super clean and it was quiet and I was able to pick up my futon bed the same day. I got home and put it together (it was very easy to put together and instructions were clear!) and the quality is very nice. Its sturdy and the mattress is unbelievably comfortable. I couldn't be any happier! I know that many futon are uncomfortable and he gave me exactly what I needed and was looking for. This futon is very comfortable and my kids absolutely love it. This store is awesome and I will be back to buy from again. They have some of the best prices around. I am an extremely happy customer and will be referring anyone looking for a mattress, frame, futon etc over to this location. I also bought a frame and mattress from this location 5 years ago and was very happy with my purchase. I highly recommend this store!! read more

First things first.. the person to help us was Bobby. He was awesome, polite, and attentive. Even tho he had plenty of customers to attend to, he still made it a point to help us when needed and let us browse when needed as well. We bought this bed a week ago and this whole week of sleep has been amazing!!! It was the best buy we have done in a while. We bought the Queen Icomfort Savant Matt with the works and my back has stopped hurting as much as it did. I have a two year old that likes to climb in bed with us and since it is so comfortable it honestly hasn't been as bad as it was with my last mattress. Also one more bonus was the guys that came to set up the bed ( cuz we chose delivery) were on time.. they literally came at twelve on the dot.. our time slot was 12 to 3.. and they were there at 12!! We expected it was gonna be later then on time. They were also helpful and so quick!!! They explained the rest of the bed and the controls and left. They took our mattress and the rest has been great. We had a great experience and recommend this location to anyone and everyone. read more

After having many back & neck issues and many visits to the chiro, I realized my mattress was not helping me any. I went into American Mattress not knowing how to pick the right one for me. My first words to the salesman was "I have no idea how to buy a mattress". Bobby, the salesman, was very patient and very knowledgeable. I was in the store for almost 3 hours. I think I laid on every bed in the store. He was very helpful as far as giving me information based on my sleeping issues and picking the right one for me. I did not buy the first day, I checked pricing online and they were very competitive. I went back the next day and purchased. I have been sleeping on my new iComfort bed and love love it! Finally I'm having good nite sleeps and waking up feeling good. So far no aches n pains or headaches! The service that Bobby gave was excellent!! Highly recommended to buy from this location. I will be sending referrals for sure. Thanks Bobby! read more

I bought my mother a mattress and I thought I would have to truly be searching around. Well after talkin with Mr Razzaq I was well informed and looking forward to making a purchase. My mother was most happy because I purchased the right mattress of course with the help of Mr. Razzaq. The service was great. It is a small intimate store which I like. The type of mattress I was looking for was cheap and after speaking with Mr. Razzaq I didn't want to sell my mother short with her relaxation. So I bought a good affordable mattress and I was most pleased with the service. The people ther are always so friendly and nice and very informative. So I went back and bought another set of mattresses. This is what you need to get repeat customers and American Mattress will always be my first choice. I would definitely recommend this store. I give it five stars because the service was great. Thanks American Mattress Candice M. read more

Bobby, the salesperson was great. He was available if I had questions, but did not constantly push me towards higher priced models like other places. He was very friendly and helpful and I especially liked that he listened to me. He gave me plenty of time to look around and even stayed well after business hours to make sure I was happy with the selection I made and to make sure I got the price that I had in mind ( I had researched Serta prices online ahead of time). They delivered the product promptly and the men that delivered it were courteous and respectful. They made sure that the frame I had from the old bed was leveled properly and was appropriate for the mattress I had picked out. It's been a couple of weeks and so far I love the mattress. It was a perfect sleeper and I believe it is good value for the price I paid. read more

My first visit to this American Mattress store was for information only on the current bedding that I had. Even though Bobby Razzaq,Sales Manager, knew I was not purchasing, he answered my questions and was willing to spend time with me. Low and behold, eight months later I was in the market for my new bedding and called the store. It wasn't even 5 seconds into the conversation that Bobby remembered me and our original meeting and why I had been there! Not only does he know the mattress business, he truly takes the time to get to know his customers. Having been in furniture sales myself, I truly respect his knowledge and the customer service that he brings to the store. I guarantee you will leave the store having met a"friend" even if you weren't looking for bedding that day! read more

We recently purchased a Tempurpedic mattress and pillows from American Mattress in Streamwood. Our salesperson was Bobby Razzaq and he did an amazing job with helping us to figure out which Tempurpedic would be best for us. We appreciated that he truly wanted to help us and had our best interests in mind when guiding us in our purchase decision. He was very helpful, knowledable and friendly and reassured us that if for any reason we did not like our new mattress , we could return it and find something that would work for us. We loved his no-pressure approach and would highly recommend visiting Bobby at American Mattress in Streamwood if you are in need of a new mattress, bed, bed frame, pillows, etc.... read more

I can't say enough good things about Streamwood's American Mattress and its manager, Bobby. I purchased a mattress there last summer, and Bobby was patient, thorough, very knowledgeable, and genuinely pleasant to be around. I left the store extremely happy with my experience and excited about my new bed. Fast forward seven months to today. My bed frame and my box spring had problems. I went back to the store to try to address what had gone wrong. Honestly, Bobby could have pointed, laughed, and said, "Haha, sucks to be you," but he didn't. He made it right and then some. His customer service was exemplary. I don't think I've ever been treated as well in any other store. read more

This is a class-act location that meets customer service with an outstanding commitment to their customers. I recently purchased my Tempur-Pedic mattress and adjustable base from this location hassle free. George (location manager), was outstanding and completely professional. My purchase was a bit unorthodox, but George made it happen!!! I consider myself a savvy shopper and I was completely prepared to shop around and visit their competitors to find the best possible price. American Mattress saved me the time and agony, they were my first and last stop. read more

I worked with the store manager and he was great and helped me out a great deal. We started out with a mattress that just wasn't right for us and I had no problems returning it and exchaning it for a better more comfortable one. He spent a lot of his time with us and gave me suggestions based on our needs. This is also a very nice store. A lot of beds are on display. It's one of the largest mattress stores that I have ever seen. I would definately recommend it. We do need another mattress replacement in the near future. We will be back again ! Brenda read more

My son and I went to buy a mattress and the young man Garrett Altman was very helpful in finding us the perfect mattress for my son . My son needed a mattress for his back problems and Garrett knew which mattress would help him, I was impressed. This is my fifth mattress that I am buying from American Mattress and I am always satisfied with the service and the product. read more

My husband and I have purchased two mattress sets from this store and we met a great Sales Manager, Bobby Razzaq. He treated us so well, and we were so happy with our purchase that today, 3/7/13 we took our son over there so that he could get a new bed for him and his wife. Thank you so much for your honesty and great work! Its like being with a friend! Margie Mack read more

If you want a quality mattress, a knowledgeable salesperson and a great deal, go visit this store. The person assisting me was Bobby, and he was wonderful! He made sure I walked out of there happy and with the mattress I wanted! It's the second mattress I buy there, and I will soon go back for a third that we need. Thank you Bobby and American Mattress! read more

I recommend this American Mattress, because I bought my son's bed here several years ago and have been very happy with it. I also bought a futon here. Bobby Razzaq was wonderful. The store was clean and attractive. i bought a futon cover here, also. Cindy Nelson read more

Very knowledgeable Manager (Jeff) who really knows the products, does not rush you and helps you stay within your budget. From other reviews, I almost did not got to this location, but glad I did, since Jeff is a refreshing change from past management and makes a rather important purchase less stressful. read more

I went into this store with the intent on just looking around and ended up with a new mattress. Salesperson was very knowledgable and very friendly. He didn't bug me or talk me into buying anything and I appreciated that. His name was bobby and I would recommend this location to my friends and family. read more

Sales Manager Bobby Razzaq took an abundant amount of time to help us make our selection. He is a wealth of information and gave us the facts. We were very comfortable in the store - exactly what you need to make up your mind. Today, Bobby gave us a follow-up call to be sure we were happy - we are! read more