Good place to purchase Mattress got very good price, sales person Ron at Hanover park helped me to…read morebuy never have seen him he sold this mattress on phone, good sales person very helpful and responsive , Very happy to have this mattress Sealy Frisco 2 .0 medium Euro pillow top mattress Very comfortable for good sleep.

We had originally planned to do some comparison shopping at another store. However, there was no…read moreneed after walking into this Mattress Firm. Zach helped us and was awesome. He knew everything there was to know about the beds. He was not pushy and did not try to sell us a bed we didn't want. I was impressed with his knowledge of all the beds. And he was friendly with a great personality. When it came to the pricing; he got us a great deal. Our bed is being delivered in 2 days. And we could not be happier with the entire experience.

i'm adding my google review here since i feel yelp might help get word out on the amazing…read moreexperience my boyfriend and i had thanks to Zack yesterday. My boyfriend and I were at Bob's lastnight looking for a sectional couch for the new place. Right from the moment we walked in, Zack welcomed us, and even explained the pricing and signs to me in detail that way we knew what to look for. He even tailed around the store at a respectful distance incase we had any questions about furniture pieces! He was respectful, personable, informative, and EXTREMELY patient with our indecisiveness. We probably broke down price points for 7 different couches and sectionals before deciding on a beautiful piece. Zack tailored to our specific needs and spacing in the room, adjusting the sizing and custom ordering specific pieces of the couch. We had a great experience, and even ended up getting the matching recliner last minute. We will definitely be back for future furniture. Thank you so much to Zack and management for all your help and assistance, and for the perfect couch and recliner!

Was scammed into buying goof proof. I came about a stain a couple months after furniture was…read moredelivered was told to wait a while now I'm told they only do one spot. I put in a claim a month ago and never heard back. I cashed store manager who just said oh you have to call goof proof. I want My money back for a service I cannot use.

I Felt really taken care of here. Bobby is the guy to go to!…read more Trying to find a new bed was overwhelming for me with all the options. Bobby made it a lot easier for and explained everything well. Back story: I put a bed on reserve and two months later they remembered me and we found and even better option as I was not 100 on the one I reserved. I felt great about my purchase and I even joked around with the guys there for a while. These guys know exactly how to help you and I love that. They talk fast and direct which is great I didn't feel like I got a lot of extra info I didn't need. Price: I didn't feel overcharged in fact I though I got a steal. I invited them to my church The Orchard and hopefully I'll see them there. Honestly Good guys :)

Put your money in the community, this is a lovely family owned business. Mike was super helpful…read moreshowing us different mattresses. He and Chris gave us an amazing deal, I'm so happy we came here!! We were going to go to other stores to look at our options, but the deal was too good to pass up.

We have been shopping for a bed at many stores, searched online, did research on ratings and…read morequality, but had no luck. Then we stop by at the store in Streamwood and spoke with Aaron. Glad we did. Aaron is knowledgable and asked us the right questions, in helping us narrow down the type of bed we needed. Aaron wasn't pushy, available to answer questions and let us browse around without following. We purchased our bed from Aaron and have had it for over a week and love it. We're sleeping much better and waking up in the morning well rested. Their prices are good and they have lower delivery costs then their competition. Delivery was scheduled at the time of purchase and the delivery came on the date and time scheduled. We recommend Aaron and encourage you to go to other stores, then go to see Aaron it will be worth it.

Just bought a wonderful adjustable twin xl mattress! Aaron…read morewas wonderful and really helped us out with a super great and affordable mattress for my disabled dad for his medical bed! Thanks so much Aaron for all of your help! We will be back in the future for sure!

One word for this business horrible…read more I bought a sofa and rug on January 2, 2023. They committed to deliver them within 10 to 14 days. Over a month later, my items are still not delivered. Initially, the interaction with the owner was great. He was very gracious and customer focus. However, after I bought the furniture and rugs, their communications and follow up turned horrible. I had to constantly call them for updates. They committed to call me and never did. They only responded when I called. They never initiated one call to provide me an update on my order. They told me that my products were on the truck from North Carolina and I should get my items by Wednesday. When I called to follow up, they said they're waiting for the truck to arrive. Now I just got a call from the owner saying that my sofa was damaged and they have to return it. When I asked, about the rug I ordered, his response was, "he thinks that the rug was returned with the sofa". I said to him that didn't make sense because he said he just discovered the sofa was damaged. Additionally, the carpet has nothing to do with the sofa. They are two different items. He says it's a common practice for the manufacturer to return all of the items that were ordered together. He did not offer me anything for the inconvenience. I requested my money back and it appears he did give it back, but I'll check to see if it shows up on my credit card. I think the whole thing was a sham and I was being strung along. I honestly do not believe that he placed my order. I'm not sure if he was trying to float my money. I do not recommend this place of business. While I understand that they may not have control of the delivery and supply chain, they could've demonstrated the common courtesy of calling me to keep me apprised of my order. Avoid them at all cost!

Great price but man them telling you one thing and then another. I mean just be straight up if…read moreshipping is going to take so long. Waited 2 months for furniture.

(I am not in Il., I am in Colorado...)…read more Horrible. I ordered a couch online on 10/2, I wanted it delivered on 10/3 and now I am being told they can't deliver it when I asked for it... (They said I am unable to choose a date, so I went thru the motions so I could get a screen grab - see screen grab.) NO ONE at AF could give me any information...They told me they no longer deliver and it all goes thru a third party called OneRail. I had to call OneRail to get anywhere - (Nowhere) It was ordered for delivery next day delivery and it will take about 3 days (or more) to get it. I Won't be doing business with AF anytime soon. ***UPDATE - 3 days later, still no couch. I canceled my order and am getting refunded. I have to call HQ to get a refund. Here are my notes of the conversations: 1R - 2024.10.04 - Kevin - Driver will be assigned TODAY (2024.10.04 - 1:15Pm) 1R - 2024.10.04 - Jenny - 3:25pm Driver confirmed for Saturday AF - 2024.10.05 - Alex - no driver confirmed 1R - 2024.10.05 - Chris - Driver confirmed for Sunday (2024.10.06) 1R - 2024.10.06 - Jenny (again) "out of our hands"* (The drivers pick what and when they deliver.) AF - 2024.10.06 - Alex - will be refunded today (can't be canceled) Have to call HQ to cancel. Horrible. Shameful. Sad.

We purchased the Sofa on 07/15/2023 a Youngstown Motion for $799.99 and $199.99 for delivery. The…read moretotal cost was $989.98. After 3 month the seating is so bad you are sitting on a frame. Went to the store where we purchased it from in Streamwood and was told there is nothing, they could do we did not take out an extended warranty The reason we did not take out the extended because I was told there is a 1 Year manufacture warranty. I was given a email address of myafwarranty claim.com we filed the claim someone did came out looked at the sofa and his filed a report they there response was " After careful review of the information submitted and your plan's terms and conditions, it appears that the reported issue is the result of normal wear and tear rather than a specific accident or incident. Normal wear and tear is the expected decline in the condition of a product due to regular daily use. Furniture becomes worn looking because of normal physical deterioration that occurs with everyday use. It is expected that there will be some scuffs, a gradual buildup of soiling, and minor damage that occurs from repeated daily use rather than a specific incident. This includes but is not limited to mechanical or structural failure from repeated use rather than a particular event. According to the terms and conditions, wear and tear is expressly excluded from coverage and therefore ineligible for service. My response was. " Claim # C192620 We purchased Sofa sku# 59914-039-1X-F ( youngstone Motion af) from American Freight on 07/13/2023 This sofa is 3-month-old there is no way this is Normal wear and tear we are in are late 60 and have no children or grandchildren living with us. I can see it wearing in a year or so but not 3 Month. I have also been calling with no answer 888-825-6558 please call me 708-785-3111 (No response) I was given the phone # for the manufacture warranty I call Called 888-825-6558 and was asked to press 1,2,3 #2 was if you purchased within one year and think is a manufacture defect push #2 when #2 pressed it said extend warranty and Hang-up. 1/4/2024 1:50 PM Called 877-927-7957 and spoke with Amanda I was told she called 888-825-6558 and spoke with someone and gave them my phone and will have someone will call me back 1/8/2024 1:55 PM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it said extend warranty and Hang-up 1/8/2024 1:57 PM called 877-927-7957 and spoke with someone I did not get there name she told me she will call them 888-825-6558 and will have a 3-way call phone call was transferred to 888-825-6558 same recording came I pressed #2 and disconnected 2:00 PM Called 877-927-7957 answered all associates busy 5 min I was disconnected 2:17 PM Called 877-927-7957 and spoke with Xander and I was given a new number to call 877-336-3041 2:30 PM Called 877-336-3041 "There is no extended warranty associated with this phone number and hung up 1/9/2024 11:11 AM Called 877-927-7957 and spoke with Tiffany I requested a call back from Xander 1/10/2024 11:53 AM Called 877-927-7957 and spoke with Xander he called 888-825-6558 and told they are having phone problems. He asks me to go the web site and submit my complaint there and see what happens 1/10/2024 1:00 PM message sent to https://www.americanfreight.com/customer-service with no reply 1/15/2024 10:22 AM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it said extend warranty and Hang-up 1/15/2024 10:25 AM Called 877-927-7957 Experiencing technical difficulties call back letter 1/15/2024 1:26 PM Called 877-927-7957 Experiencing technical difficulties call back letter 1/15/2024 1:42 PM Maybe a holiday (Martin Luther King Day) 1/16/2024 12:22 PM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it said extend warranty and Hang-up 1/16/2024 12:25 PM Called 877-927-7957 and spoke with Mercedes and was told Xander is on a call and will call me back 1/16/2024 12:31 PM Received a call back from Xander he is trying to find a new phone # that I could speak with someone. He spoke with his supervisor, and they will have some on call me back from the manufacturer. They will call them direct and give them my info for them to call me back 1/22/2024 10:10 AM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it says your extended warranty and Hang-up 1/22/2024 10:19 AM Called 877-927-7957 and spoke with Ashley and was told Xander is on a call and will call me back 1/23/2024 10:24 AM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it says your extend warranty and Hang-up 1/23/2024 10:30 AM Spoke with Xander and was told claim was denied and case closed. I asked for a supervisor and was transfer to Danny (supervisor) and was told there is

Went to a few mattress places and our last stop was Mattress Firm. We had no intentions of buying a…read moremattress; we were just shopping around. We had met with Jack and wow I cannnot say enough about this man and his customer service. First, he started to educate us as we had no idea what we were looking for or wanted. He spent so much time with us and answered alllll of my MANY questions. Last but not least, the price was fantastic and he made sure we stayed in our price range that we ended up buying a bed tonight . Jack is the man you all need to go see!!! Thank you Jack for your customer service education and feedback! So excited for the new bed

The sales experience was pretty good. But unfortunately our wall was damaged during delivery and…read moreit's been an ongoing struggle to get it repaired. We were told that day that a contractor would return the following weekend to repair the hole in the wall, and it's now been weeks... Without anything in writing, we are getting worried and frustrated. I hope this can be resolved soon.

They were so kind and I loved what they had in there show room. The energy in was positive and I…read morefelt welcomed.

I had a great experience at Hollywood Furniture working with Mayte. One of the secrets of places…read morelike this is that just because you don't see it on the showroom floor doesn't mean they can't get it for you.One of the secrets of place is like this is that just because you don't see it on the showroom floor doesn't mean they can't get it for you.I went through their books and found the furniture I was looking for, in the dimensions that I specifically needed for my very small room. They are affordable and worked with me on a price in comparison to another local vendor For the same set. That said, the local vendor was very affordable as well, and a very nice lady! I apologize that I can't remember the name of the place. My furniture came quick. The guys that delivered it were clean, quick and thorough. Unfortunately, one of the pieces was damaged, so needed to be returned. The blessing in disguise was that I chose to go with a 2nd nightstand (and the mirror for the dresser) instead of the chest of drawers. It fits so much better in my room and I love that I made this decision. It fits so much better in my room and I love that I made this decision. Monier was extremely helpful in making the turnaround even quicker than it could've been.... transition happened within a couple of days. I would highly recommend this place!

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Everything from ordering to delivery was great. The delivery guys were so helpful they hooked up my…read morenew tv and moved my old tv and hooked it up and hauled away the tv I didn't want.

The delivery on my appliance was excellent. Enrico and Roman were very polite they explained…read moreeverything. No packing was left to clean up.