Good place to purchase Mattress got very good price, sales person Ron at Hanover park helped me to…read morebuy never have seen him he sold this mattress on phone, good sales person very helpful and responsive , Very happy to have this mattress Sealy Frisco 2 .0 medium Euro pillow top mattress Very comfortable for good sleep.

We had originally planned to do some comparison shopping at another store. However, there was no…read moreneed after walking into this Mattress Firm. Zach helped us and was awesome. He knew everything there was to know about the beds. He was not pushy and did not try to sell us a bed we didn't want. I was impressed with his knowledge of all the beds. And he was friendly with a great personality. When it came to the pricing; he got us a great deal. Our bed is being delivered in 2 days. And we could not be happier with the entire experience.

Second visit to Bob's today. Came back to work with salesperson we met the first visit. She (Lisa)…read morewas there and friendly, and very helpful! As soon as we walked in another salesman (Ed) started following us around, (so annoying) he gave us attitude when we told him we are waiting for Lisa. That is a negative, and not good customer service.

Terrible delivery and customer service. We had to ask for the mattress we paid for off the truck…read more Then we find the wrong headboard board. Call customer service and they say go to the store and we can't help you. Store says we have no stock. Truck can't stop. Offers 20% and a week for a new delivery date. Which they want their other one back before we get the right one. Just go somewhere else

Put your money in the community, this is a lovely family owned business. Mike was super helpful…read moreshowing us different mattresses. He and Chris gave us an amazing deal, I'm so happy we came here!! We were going to go to other stores to look at our options, but the deal was too good to pass up.

We purchased a mattress here four years ago and were initially very happy with the low pressure…read moreservice in the store. We were never informed about the mattress warranty conditions or given any warranty information . When I said we did not need a boxspring I wasn't told that that would nullify the warranty.We purchased a Serta mattress that was only $800. After three years the mattress started noticeably sagging in the middle . We recently stopped in the store to discuss this. The mattress has a 10 year warranty ( that is apparently warrantied by American Matress and not Serta). We were given paperwork to fill out and were told to take pictures. The salesman was apologetic and agreed that we should not have a 3 inch sag in our mattress after just over 4 years . I documented everything and sent it over with the receipt. Initially I got no response to my email until I followed up again after 5 days . When I followed up I got a response saying I needed more pictures and information. I explained that my mattress was missing the tag that had been loosely attached with a plastic tag that is used to attach a price tag . I was told that since my perfectly good boxspring was 5 years old when I got the new mattress and since I didn't have the mattress tag ,(despite the fact that I had a printed receipt, )that my mattress would not be covered . I emailed the customer service rep -Tammy back and she responded that "my case was closed . ". I followed up with Serta and was told that they apparently don't stand behind their product . I followed up with the manager at American Mattress in Schaumburg and was told that Tammy was his boss but he would contact the owner of the "family owned " business. It has been a week and I have yet to hear anything one way or the other . I would never buy another mattress here or ever purchase a Serta mattress again.! The pictures are the misshapen mattress under the sheet and the 3 in sag.

We have been shopping for a bed at many stores, searched online, did research on ratings and…read morequality, but had no luck. Then we stop by at the store in Streamwood and spoke with Aaron. Glad we did. Aaron is knowledgable and asked us the right questions, in helping us narrow down the type of bed we needed. Aaron wasn't pushy, available to answer questions and let us browse around without following. We purchased our bed from Aaron and have had it for over a week and love it. We're sleeping much better and waking up in the morning well rested. Their prices are good and they have lower delivery costs then their competition. Delivery was scheduled at the time of purchase and the delivery came on the date and time scheduled. We recommend Aaron and encourage you to go to other stores, then go to see Aaron it will be worth it.

Just bought a wonderful adjustable twin xl mattress! Aaron…read morewas wonderful and really helped us out with a super great and affordable mattress for my disabled dad for his medical bed! Thanks so much Aaron for all of your help! We will be back in the future for sure!

One word for this business horrible…read more I bought a sofa and rug on January 2, 2023. They committed to deliver them within 10 to 14 days. Over a month later, my items are still not delivered. Initially, the interaction with the owner was great. He was very gracious and customer focus. However, after I bought the furniture and rugs, their communications and follow up turned horrible. I had to constantly call them for updates. They committed to call me and never did. They only responded when I called. They never initiated one call to provide me an update on my order. They told me that my products were on the truck from North Carolina and I should get my items by Wednesday. When I called to follow up, they said they're waiting for the truck to arrive. Now I just got a call from the owner saying that my sofa was damaged and they have to return it. When I asked, about the rug I ordered, his response was, "he thinks that the rug was returned with the sofa". I said to him that didn't make sense because he said he just discovered the sofa was damaged. Additionally, the carpet has nothing to do with the sofa. They are two different items. He says it's a common practice for the manufacturer to return all of the items that were ordered together. He did not offer me anything for the inconvenience. I requested my money back and it appears he did give it back, but I'll check to see if it shows up on my credit card. I think the whole thing was a sham and I was being strung along. I honestly do not believe that he placed my order. I'm not sure if he was trying to float my money. I do not recommend this place of business. While I understand that they may not have control of the delivery and supply chain, they could've demonstrated the common courtesy of calling me to keep me apprised of my order. Avoid them at all cost!

Great price but man them telling you one thing and then another. I mean just be straight up if…read moreshipping is going to take so long. Waited 2 months for furniture.

(I am not in Il., I am in Colorado...)…read more Horrible. I ordered a couch online on 10/2, I wanted it delivered on 10/3 and now I am being told they can't deliver it when I asked for it... (They said I am unable to choose a date, so I went thru the motions so I could get a screen grab - see screen grab.) NO ONE at AF could give me any information...They told me they no longer deliver and it all goes thru a third party called OneRail. I had to call OneRail to get anywhere - (Nowhere) It was ordered for delivery next day delivery and it will take about 3 days (or more) to get it. I Won't be doing business with AF anytime soon. ***UPDATE - 3 days later, still no couch. I canceled my order and am getting refunded. I have to call HQ to get a refund. Here are my notes of the conversations: 1R - 2024.10.04 - Kevin - Driver will be assigned TODAY (2024.10.04 - 1:15Pm) 1R - 2024.10.04 - Jenny - 3:25pm Driver confirmed for Saturday AF - 2024.10.05 - Alex - no driver confirmed 1R - 2024.10.05 - Chris - Driver confirmed for Sunday (2024.10.06) 1R - 2024.10.06 - Jenny (again) "out of our hands"* (The drivers pick what and when they deliver.) AF - 2024.10.06 - Alex - will be refunded today (can't be canceled) Have to call HQ to cancel. Horrible. Shameful. Sad.

We purchased the Sofa on 07/15/2023 a Youngstown Motion for $799.99 and $199.99 for delivery. The…read moretotal cost was $989.98. After 3 month the seating is so bad you are sitting on a frame. Went to the store where we purchased it from in Streamwood and was told there is nothing, they could do we did not take out an extended warranty The reason we did not take out the extended because I was told there is a 1 Year manufacture warranty. I was given a email address of myafwarranty claim.com we filed the claim someone did came out looked at the sofa and his filed a report they there response was " After careful review of the information submitted and your plan's terms and conditions, it appears that the reported issue is the result of normal wear and tear rather than a specific accident or incident. Normal wear and tear is the expected decline in the condition of a product due to regular daily use. Furniture becomes worn looking because of normal physical deterioration that occurs with everyday use. It is expected that there will be some scuffs, a gradual buildup of soiling, and minor damage that occurs from repeated daily use rather than a specific incident. This includes but is not limited to mechanical or structural failure from repeated use rather than a particular event. According to the terms and conditions, wear and tear is expressly excluded from coverage and therefore ineligible for service. My response was. " Claim # C192620 We purchased Sofa sku# 59914-039-1X-F ( youngstone Motion af) from American Freight on 07/13/2023 This sofa is 3-month-old there is no way this is Normal wear and tear we are in are late 60 and have no children or grandchildren living with us. I can see it wearing in a year or so but not 3 Month. I have also been calling with no answer 888-825-6558 please call me 708-785-3111 (No response) I was given the phone # for the manufacture warranty I call Called 888-825-6558 and was asked to press 1,2,3 #2 was if you purchased within one year and think is a manufacture defect push #2 when #2 pressed it said extend warranty and Hang-up. 1/4/2024 1:50 PM Called 877-927-7957 and spoke with Amanda I was told she called 888-825-6558 and spoke with someone and gave them my phone and will have someone will call me back 1/8/2024 1:55 PM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it said extend warranty and Hang-up 1/8/2024 1:57 PM called 877-927-7957 and spoke with someone I did not get there name she told me she will call them 888-825-6558 and will have a 3-way call phone call was transferred to 888-825-6558 same recording came I pressed #2 and disconnected 2:00 PM Called 877-927-7957 answered all associates busy 5 min I was disconnected 2:17 PM Called 877-927-7957 and spoke with Xander and I was given a new number to call 877-336-3041 2:30 PM Called 877-336-3041 "There is no extended warranty associated with this phone number and hung up 1/9/2024 11:11 AM Called 877-927-7957 and spoke with Tiffany I requested a call back from Xander 1/10/2024 11:53 AM Called 877-927-7957 and spoke with Xander he called 888-825-6558 and told they are having phone problems. He asks me to go the web site and submit my complaint there and see what happens 1/10/2024 1:00 PM message sent to https://www.americanfreight.com/customer-service with no reply 1/15/2024 10:22 AM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it said extend warranty and Hang-up 1/15/2024 10:25 AM Called 877-927-7957 Experiencing technical difficulties call back letter 1/15/2024 1:26 PM Called 877-927-7957 Experiencing technical difficulties call back letter 1/15/2024 1:42 PM Maybe a holiday (Martin Luther King Day) 1/16/2024 12:22 PM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it said extend warranty and Hang-up 1/16/2024 12:25 PM Called 877-927-7957 and spoke with Mercedes and was told Xander is on a call and will call me back 1/16/2024 12:31 PM Received a call back from Xander he is trying to find a new phone # that I could speak with someone. He spoke with his supervisor, and they will have some on call me back from the manufacturer. They will call them direct and give them my info for them to call me back 1/22/2024 10:10 AM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it says your extended warranty and Hang-up 1/22/2024 10:19 AM Called 877-927-7957 and spoke with Ashley and was told Xander is on a call and will call me back 1/23/2024 10:24 AM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it says your extend warranty and Hang-up 1/23/2024 10:30 AM Spoke with Xander and was told claim was denied and case closed. I asked for a supervisor and was transfer to Danny (supervisor) and was told there is

The sales experience was pretty good. But unfortunately our wall was damaged during delivery and…read moreit's been an ongoing struggle to get it repaired. We were told that day that a contractor would return the following weekend to repair the hole in the wall, and it's now been weeks... Without anything in writing, we are getting worried and frustrated. I hope this can be resolved soon.

In June,we purchased a king size bed with motorized frame. The frame retails at $1600 and I was…read morequite hesitant to spend that in addition to the bed that retailed at $4300. We purchased the bed in Illinois and had it delivered to our winter home in June. We moved into the home mid-December and really liked the motorized feature for right about 2 weeks and the motor died. All is does is click and nothing moves. The massage feature is the only thing that functions. We contacted Mattess Firm who told us the purchase was made more than 120 days ago and now we have to go thru the warranty company process. We have supplied all receipts and information to ServCo as asked. This is a BRAND NEW motorized frame that functioned less than a month and now we are jumping through hoops to get this motor replaced. We NEVER believed a warranty for a purchase like this is only for 90 days and am very angry and disappointed that we've ever made this purchase

They were so kind and I loved what they had in there show room. The energy in was positive and I…read morefelt welcomed.

I had a great experience at Hollywood Furniture working with Mayte. One of the secrets of places…read morelike this is that just because you don't see it on the showroom floor doesn't mean they can't get it for you.One of the secrets of place is like this is that just because you don't see it on the showroom floor doesn't mean they can't get it for you.I went through their books and found the furniture I was looking for, in the dimensions that I specifically needed for my very small room. They are affordable and worked with me on a price in comparison to another local vendor For the same set. That said, the local vendor was very affordable as well, and a very nice lady! I apologize that I can't remember the name of the place. My furniture came quick. The guys that delivered it were clean, quick and thorough. Unfortunately, one of the pieces was damaged, so needed to be returned. The blessing in disguise was that I chose to go with a 2nd nightstand (and the mirror for the dresser) instead of the chest of drawers. It fits so much better in my room and I love that I made this decision. It fits so much better in my room and I love that I made this decision. Monier was extremely helpful in making the turnaround even quicker than it could've been.... transition happened within a couple of days. I would highly recommend this place!

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!