I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

Fast and efficient service! Easy to schedule. Have had our gas fireplace for years and with their…read moremaintenance expect it to last years more!

Northwest Metalcraft did an excellent job from soup to nuts. I needed to convert my fireplace from…read morewood to gas, and it turned out beautifully. The sales process was exceptional and Roy was very helpful in guiding me through the process. Ron and his team did an exceptional job running the gas line, which was complicated because I have an older home. Not only did they solve for tricky logistics, there was no mess and no disruption to existing walls /ceilings etc. Highly recommend the high touch service and would use them again.

We ordered and paid for a custom fireplace screen in mid December and they said it would be…read moredelivered in early February. We had other home projects going on so this wasn't front of mind. Now that it's the second week of March, my wife called them on Sunday and she was told that someone would call us on Monday. No call. She called again yesterday and was finally told that the screen "got lost in shipment from the manufacturer". IF that is true, why was there no follow up on the order with the manufacturer? They said they could have one made and shipped in 2 weeks. Interesting. We declined because they should have known that the order was 4 weeks late. They have been in business for a very long time so someone dropped the ball and the customer who paid in full 8 weeks ago, shouldn't be chasing down their order. Disappointing R&P C

Wall to wall beautiful furniture... but when I saw one price tag I gasped this is not an outlet in…read moremy opinion everything was still lovely and stacked with its collection ! Just how is this store still open ?

Woo hoo! Delivery scheduled the same week and it went smoothly. Bathroom vanity and bookshelf…read moredelivered to 2nd floor. Good!

Overall my experience with TGE has not been great. But I'm astonished at how different the service…read moreand information I was provided here was from the other location I visited. It was like night and day. I didn't spend a much time here initially because they didn't have the set I was interested. They have a good amount of inventory here but I am not sure it's the largest store in their chain, and the guy found where they did have it for me to take a look at. I came back here to order it after thinking it over and having difficulties trying to order from the other location, and Dana was incredibly helpful. In addition to the seating set I was looking at a particular umbrella as well, and she showed me the one I'd been interested in as well as showing me how it worked since it tilts. She pointed out the various fabric colors so I knew what the options were. And delivery was free, though the other location was going to charge $99 for that (this location is 5-7 miles closer to me, so maybe that's what it was). I was happy to find that I can get it all delivered (and assembled) this coming week. There's a ton of parking since it's in the shopping center right off the freeway--for now, that is. There were signs on the door when I visited today saying they're moving to another location in Skokie in the fall.

Well a lot of bad experiences at this particular place so I'm going to share my experience with you…read morereally quick Fantastic I have been having problems finding supplies for my above ground pool ever since Covid took over our lives. Yesterday I began what I thought was going to be a long drawn out process. Finding supplies to close out my above ground pool for the winter. It took one phone call to this location and it must have been my lucky day. I spoke to a gentleman named Ian , he couldn't have been more courteous , helpful, and outgoing. I told him what I needed and he took his time to insure I was getting everything. Our conversation ended with him assuring me he'd hold onto the supplies until I could get in there today to pick them up. I got there bright and early and true to his word he was there and so were all the supplies I needed and we spoke about. It may seem minor but with everything that's going on these days Ian made sure I got what I needed Thanks Ian you're a shining example of what customer service is all about. I'll see you in the spring Respectfully Bob C Chicago, Il

Wow, I dropped my skis off to be serviced and tuned and was amazed at how good they look. The…read morecrystal rock robotic ski tuner made my bases look like new, my edges are sharp again. Cannot wait to go rip some turns on these things now.

Ok ski shop. Not nearly as knowledgeable as others. Tune was average. Pricey. They win in…read moreconvenience. However I'm going elsewhere

Great place! Tony Parbs was helpful, patient and wonderful to work with. Highly recommend everyone…read moregoing to see him for all their pool and spa needs!

First time opening a pool. Lots of help from sales team at American Sale. Completed last nights…read moresuggestions, back today for new water analysis. Walking across store, an AS team member, Vanessa, asked me " did you find everything you were looking for"? She was in the process of moving a large table display with another employee. She stopped what she was doing to proactively check-in with me to ask if she could assist. Now that's customer service! Please thank Vanessa for making this customer's experience wonderful.

What an awful location. I was purchasing two small decor items and the checkout process took…read moreforever (like 20+ minutes) and there was only one person ahead also purchasing only decor items (like a small plant and a jewelry box). The lady who was trying to ring me up couldn't figure out how to process my items and the other employee she asked for help was sitting in the back shouting out instructions instead of just walking over (it was only causing more confusion). So bizarre. Also, their selection is very limited. I really disliked this location. Won't be back.

Scammers!!!! I've had an unfortunate experience with this…read morecompany. I purchased a couch for was about 1500 with interest and tax i paid $2300, only to discover the same product available on Amazon and eBay for $500. They offered credit, which initially seemed beneficial I paid monthly $75. However, after two years, I was surprised with a $1400 interest fee. They justified this by stating that the promotional period had ended, resulting in additional charges that exceeded the original price of the couch.

I look forward to my spring visit each year. The most beautiful baskets for my front and back yard.read more

Great selection of plants solo and in pots. The prices are great! I'm so happy with all the pots I…read morepurchased. I'm going back for more. My pansies that I planted from Leider are healthy and glowing! WOW!

It's too bad that Kirkland's is closing at the end of December. It has a great reputation in the…read moreArlington Heights community. I went in to take advantage of the 30% off clearance sale. There were many cute Christmas and fall decorations to choose from. I ended up getting some candles that were too well priced to pass up. Service at the cash register was slow to check out. Shop at Kirkland's while you still can.

Kirkland's was slated to close at the end of last year but it's parent company Bed Bath and Beyond…read moreapparently decided to keep this store open. It is now fully stocked with new items . There was a wide variety of home goods, furniture, lamps, kitchen items , candles and pillows. Prices varied and many items were on sale. The store is spacious and the items are nicely displayed. I have stopped in many times, but despite the great layout and displays, I always leave empty-handed.

Best place in the Northshore to get outdoor furniture. The styles offered here are contemporary…read moreand up to date. None of the outdated boring furniture that you find pretty much everywhere else. Love that you have your choice of fabrics and they have such a wide selection. The staff is excellent. Very helpful and patient.

We stop in here once a year during small business Saturday. We have bought little things in the…read morepast. This is an outdoor furniture type store. They have some pretty cool pieces and it doesn't seem outrageously priced. The staff is always so nice and helpful.