Great place to shop there's always something there I can find!…read more The owners are really nice and helpful. This is one of my favorite shops in Arlington Heights.

Didn't even acknowledge we had entered the store. No hello no nothing. He was busy speaking to…read moresomeone he obviously knew very well. As when the bell on the door rang he didn't even look up. Just gave me vibes that I didn't like . Not to mention severely overpriced. You must not like money? What a joke. It's very clear we were not a priority or serviced at all. And that comes off as you don't want a certain type of person in your store. Disappointed. Won't be back. Was prepared to spend upwards of $2,000. Guess me and my money aren't good enough for thrill vintage.

All the gentlemen who worked on my project were fabulous! Each so talented at what they did! I…read morehad a gas fireplace from NWmetalcraft that was in my livingroom for the past 15 years. I had them relocate it into my finished basement. Because it has a big pipe vent that went out through my cedar shake shingle siding, some residing needed to be done as well as patching the exit hole. Drywall work, residing and all the small details were completed with precision as well as repiping the gas line. I'm very happy that I chose NWMC to work with again this time. Also, Scott's patience and expertise needs to be noted as well!

We ordered and paid for a custom fireplace screen in mid December and they said it would be…read moredelivered in early February. We had other home projects going on so this wasn't front of mind. Now that it's the second week of March, my wife called them on Sunday and she was told that someone would call us on Monday. No call. She called again yesterday and was finally told that the screen "got lost in shipment from the manufacturer". IF that is true, why was there no follow up on the order with the manufacturer? They said they could have one made and shipped in 2 weeks. Interesting. We declined because they should have known that the order was 4 weeks late. They have been in business for a very long time so someone dropped the ball and the customer who paid in full 8 weeks ago, shouldn't be chasing down their order. Disappointing R&P C

My husband and I had just moved to Chicago when we discovered this business. We had purchased a new…read moreking-sized bed and were wanting an eclectic style bedroom, so we decided to procure our own nightstands instead of ordering the ones that matched our bed. We searched online for over a month, visited five or six furniture shops, and even made a special trip to Chicago's Chinatown to try to find something unique. Our greatest setback was the lack of quality in the pieces we saw. My husband stumbled on a local listing for a gorgeous crimson nightstand from M&E that was priced to sell. I love restored furniture and creative vintage flips. We drove thirty minutes to pick up the piece. The owner's inventory was stunning; beautiful and vibrantly colored vintage furniture that was carefully restored. They are extremely open and friendly people who are passionate about what they do. Their prices were more than fair. We were hooked. We asked them to keep us in mind for another nightstand. Not only did they keep in touch, but they found one! They re-did it to our liking and set an appointment for us to come by and get it. Then, my husband spotted another one that he loved more. They graciously offered to repaint it to our liking (at no extra cost, though we offered) and sell us that one instead of the one they had prepared for us. With a generous spirit like that, they should be in business for a long time!

If you are looking for creative and well built furniture in the Chicago suburbs, look no further!…read moreFrom Hollywood Regency, French Provençal, Art Deco, and sleek modern designs, there is nothing these owners can't refurbish. Their trademark is well built furniture with great bones, then they take it , work their magic, and turn it into something exceptional. I am very happy with the two pieces that I purchased.

We have been a customer of hearth and home for more than 20 years (2003). We have a fireplace…read moreinsert with decorative backplates and a decorative faceplate. This family owned business is the real deal. They value their customers and provide for each one as if they are family. We have had maintenance every year and are able to take pleasure in the product knowing they are invested in our satisfaction . We highly recommend this business . Also want to give a shout out to Jeff the service technician who has cared for us over most of these annual visits. He is great. Also you will recognize him from the picture in the mailer along with Darby( who does not make service calls!)

Jeff has been servicing our gas fireplace for a number of years. He is very meticulous in his…read morecleaning and does a great job. He also very engaging and pleasant to deal with. He never makes a mess and is very thorough. Thank you Jeff.

Ordered online for pickup in-store to Arlington Heights Kirkland's, since item wasn't available in…read moreWisconsin. I went inside to shop some more and to pick up my two items. Well-stocked store, the associate who went to pickup my online order came back with only 1 of 2 items, missing the BIG wall hanging piece also on the order. Not a big deal but kinda obvious. And when checked out they flew through the order, preventing them from printing me a gift receipt. There's Curbside pickup here too, but people kept honking atthe guy parked at curbside, because it's completely in the way of main traffic flow and should be moved to nearby parking spots. Service was at least friendly, so rounding up to three stars.

It's too bad that Kirkland's is closing at the end of December. It has a great reputation in the…read moreArlington Heights community. I went in to take advantage of the 30% off clearance sale. There were many cute Christmas and fall decorations to choose from. I ended up getting some candles that were too well priced to pass up. Service at the cash register was slow to check out. Shop at Kirkland's while you still can.

After vising many, many other furniture stores with no luck of finding the right size sectional, we…read morefinally had a wonderful experience with Crest!! We we looking for a custom size sectional for our family room (because we had limited space to work with) and Crest provided us with a large variety of styles to choose from, which I loved, because I'm super picky about what I spend my money on. Bill was great at answering all of our questions and providing us with options and prices. We were able to select the sectional/cushion size, arm style, fabric (for couch and pillows), cushion firmness, leg style, style of back pillows, etc. It was great having all of these options to choose from and their floor samples gave us an idea of what we were ordering. Crest also has a huge variety of fabrics to choose from, so we were able to pick something durable and kid friendly. Since it was a custom order, I made sure to triple-check our invoice and confirm product ID's before paying, to make sure that all of our customizations were listed out correctly, and they were (Thanks, Bill!). Bill also called us a few times to update us on our delivery date. Very anticipated delivery date came, right before Christmas (as promised), delivery guys called before delivery to confirm time, they were also super fast and set up the sectional in under 10 minutes. We LOVE our new sectional! It was EXACTLY what we had ordered and it fits PERFECTLY into our space.

A shout out to Crest Furniture (1213 E Rand Rd, Arlington Heights,IL) & Josh for their customer…read moreservice, going far and above to help us out. It's a pleasure having them in our community and doing business with them. Thank you again

I had a wingback chair in a terrible state. They redid the chair and built a custom ottoman for…read moreme. They even made some matching throw pillows for me. Beautiful work with a very quick turnaround. Would definitely use them again!

We inherited a Victorian armchair and loveseat that were falling apart at the seams. The wood was…read morein terrible shape, and had an unattractive dark finish. Donna was extremely kind and helpful throughout the process. She gave practical advice, and spent a long time looking through upholstery samples with us. We decided to completely strip the wood to reveal the natural wood grain, re-glued, and reupholstered both pieces. All the work was done in approx two weeks, and all correspondence was answered promptly. We are over the moon with the results. The colors are stunning, and great care was taken to line up the complex pattern of the upholstery with the tufting. Excellent service and excellent results. We will be back with future products. Highly recommend.

I love the concept of resale shops- it makes sense ecologically and economically. Plus, proceeds…read moreare donated to charity here so win-win-win. I have had terrific luck at Lucille's and I am very particular. Lots of designer pieces, and brand new items. Plus unique things that aren't found in stores. If you have a hour and patience to search closely, chances are you will discover something great for yourself or a friend.

Nice selection of China, crystal and glassware (many complete sets at very reasonable prices)…read more The clothing is a step up from most thrift shops. Well curated store.

This store is a gem in downtown AH. It's always a delight and a treasure hunt for one of kind items…read morethat are great quality

Favorite store in Arlington Heights. They have fabulous taste and items you just didn't find…read moreelsewhere. Run there and check it out if you can.

I stumbled about this thrift shop while I was in the neighborhood. Love me a good thrift and…read moreantique store. However, I found this one to be grossly overpriced. This kind of store tends to be packed with items, and I was disappointed that I could not find a single thing that caught my eye. Maybe I caught it on an off day, but I was not impressed.

Cute store, friendly lady inside Lots of trinkets cute for…read moregifts or additions to your home