We have been a customer of hearth and home for more than 20 years (2003). We have a fireplace…read moreinsert with decorative backplates and a decorative faceplate. This family owned business is the real deal. They value their customers and provide for each one as if they are family. We have had maintenance every year and are able to take pleasure in the product knowing they are invested in our satisfaction . We highly recommend this business . Also want to give a shout out to Jeff the service technician who has cared for us over most of these annual visits. He is great. Also you will recognize him from the picture in the mailer along with Darby( who does not make service calls!)

Jeff has been servicing our gas fireplace for a number of years. He is very meticulous in his…read morecleaning and does a great job. He also very engaging and pleasant to deal with. He never makes a mess and is very thorough. Thank you Jeff.

All the gentlemen who worked on my project were fabulous! Each so talented at what they did! I…read morehad a gas fireplace from NWmetalcraft that was in my livingroom for the past 15 years. I had them relocate it into my finished basement. Because it has a big pipe vent that went out through my cedar shake shingle siding, some residing needed to be done as well as patching the exit hole. Drywall work, residing and all the small details were completed with precision as well as repiping the gas line. I'm very happy that I chose NWMC to work with again this time. Also, Scott's patience and expertise needs to be noted as well!

Zero stars. Consumer beware at NW MetalCraft, Arlington Heights…read more My husband always supports local businesses first. He would never walk into a store, look at the merchandise, and then go buy it on Amazon or from another online seller. That loyalty is exactly why this experience was so disappointing. He went in to buy 4 patio chairs. The staff told him the chairs on the floor were discounted 25%. Then they said they didn't actually have 4 at that price, and he would have to pay full price for all 4. He could have saved $200 per chair at another store, and they knew their price wasn't competitive. Even so, he stayed loyal and bought all 4 at full price. You would think a local business would meet a loyal customer in the middle after advertising a discount it couldn't honor. Instead, there was no effort at all to make it right. The service was very poor from start to finish. Lesson learned about where we will shop again. If you're looking for a competitive price and good service, go elsewhere.

Woo hoo! Delivery scheduled the same week and it went smoothly. Bathroom vanity and bookshelf…read moredelivered to 2nd floor. Good!

Wall to wall beautiful furniture... but when I saw one price tag I gasped this is not an outlet in…read moremy opinion everything was still lovely and stacked with its collection ! Just how is this store still open ?

Overall my experience with TGE has not been great. But I'm astonished at how different the service…read moreand information I was provided here was from the other location I visited. It was like night and day. I didn't spend a much time here initially because they didn't have the set I was interested. They have a good amount of inventory here but I am not sure it's the largest store in their chain, and the guy found where they did have it for me to take a look at. I came back here to order it after thinking it over and having difficulties trying to order from the other location, and Dana was incredibly helpful. In addition to the seating set I was looking at a particular umbrella as well, and she showed me the one I'd been interested in as well as showing me how it worked since it tilts. She pointed out the various fabric colors so I knew what the options were. And delivery was free, though the other location was going to charge $99 for that (this location is 5-7 miles closer to me, so maybe that's what it was). I was happy to find that I can get it all delivered (and assembled) this coming week. There's a ton of parking since it's in the shopping center right off the freeway--for now, that is. There were signs on the door when I visited today saying they're moving to another location in Skokie in the fall.

Well a lot of bad experiences at this particular place so I'm going to share my experience with you…read morereally quick Fantastic I have been having problems finding supplies for my above ground pool ever since Covid took over our lives. Yesterday I began what I thought was going to be a long drawn out process. Finding supplies to close out my above ground pool for the winter. It took one phone call to this location and it must have been my lucky day. I spoke to a gentleman named Ian , he couldn't have been more courteous , helpful, and outgoing. I told him what I needed and he took his time to insure I was getting everything. Our conversation ended with him assuring me he'd hold onto the supplies until I could get in there today to pick them up. I got there bright and early and true to his word he was there and so were all the supplies I needed and we spoke about. It may seem minor but with everything that's going on these days Ian made sure I got what I needed Thanks Ian you're a shining example of what customer service is all about. I'll see you in the spring Respectfully Bob C Chicago, Il

I've lived in Highland Park for 10+ years and feel ashamed that I never stepped foot in William Ski…read moreand Patio until this week! On the first warm day of the year, I couldn't resist getting a sneak peek and some great inspiration for my deck. This is where you go for high-end, top-quality patio furniture. You'll find familiar brands you can trust here, like Brown Jordan, Tropitone, and Gloster. There's no need to head to The Mart for your shopping trip, because there's a good chance you'll find what you're looking for right here. I spotted some sofa sets for approx. $9K, and random seating for around $500. Though my budget keeps me shopping at stores with lower-priced options, I can tell you after sitting and sinking into some cozy and fluffy cushions, that shopping here is worth every hard-earned dollar. Though I didn't experience it first hand, it's my understanding this is your ski headquarters during the winter season. You can rent and care for all your ski equipment and purchase ski gear like coats and sweaters, etc. I also know they have a ski club. Interesting fact. This is a 6th generation family owned business.

Wow, I dropped my skis off to be serviced and tuned and was amazed at how good they look. The…read morecrystal rock robotic ski tuner made my bases look like new, my edges are sharp again. Cannot wait to go rip some turns on these things now.

Excellent customer service provided by Emilia! A great…read morereflection on American Sale! All though only was interested in purchasing one inexpensive item she was very patient with my questions.

The contractors they use to install pools are absolutely unprofessional... my daughter bought a…read morepool for $9000 and the contractor who is advance contracting left all the dirt from the install...Beware of American sales.... We are reporting to the BBB....

The Room Place is great. It may not be the highest quality furniture like some other places, but…read moreit is good furniture. We bought a couch there 10 years ago and it looked just as good after using it for 8 years. We return to the Room Place whenever we need something for the house. The prices are very good, much lower than other places. The styles are very current and modern.

What an awful location. I was purchasing two small decor items and the checkout process took…read moreforever (like 20+ minutes) and there was only one person ahead also purchasing only decor items (like a small plant and a jewelry box). The lady who was trying to ring me up couldn't figure out how to process my items and the other employee she asked for help was sitting in the back shouting out instructions instead of just walking over (it was only causing more confusion). So bizarre. Also, their selection is very limited. I really disliked this location. Won't be back.

I love leiders! It's my go to greenhouse at all seasons! In the summer I get a lot of our…read moreflowers/plants. In the winter pots of evergreens always great prices. Great options as well!

I look forward to my spring visit each year. The most beautiful baskets for my front and back yard.read more

Ordered online for pickup in-store to Arlington Heights Kirkland's, since item wasn't available in…read moreWisconsin. I went inside to shop some more and to pick up my two items. Well-stocked store, the associate who went to pickup my online order came back with only 1 of 2 items, missing the BIG wall hanging piece also on the order. Not a big deal but kinda obvious. And when checked out they flew through the order, preventing them from printing me a gift receipt. There's Curbside pickup here too, but people kept honking atthe guy parked at curbside, because it's completely in the way of main traffic flow and should be moved to nearby parking spots. Service was at least friendly, so rounding up to three stars.

It's too bad that Kirkland's is closing at the end of December. It has a great reputation in the…read moreArlington Heights community. I went in to take advantage of the 30% off clearance sale. There were many cute Christmas and fall decorations to choose from. I ended up getting some candles that were too well priced to pass up. Service at the cash register was slow to check out. Shop at Kirkland's while you still can.

Best place in the Northshore to get outdoor furniture. The styles offered here are contemporary…read moreand up to date. None of the outdated boring furniture that you find pretty much everywhere else. Love that you have your choice of fabrics and they have such a wide selection. The staff is excellent. Very helpful and patient.

We stop in here once a year during small business Saturday. We have bought little things in the…read morepast. This is an outdoor furniture type store. They have some pretty cool pieces and it doesn't seem outrageously priced. The staff is always so nice and helpful.