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    IKEA

    3.1 (907 reviews)
    Open 10:00 am - 9:00 pm
    Updated 3 months ago

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    A meal featuring Swedish meatballs with gravy, mashed potatoes, green peas, and lingonberry jam on a white plate, with a receipt and a fork.
    Audra M.

    There are so many cool things to look at and get ideas from when it comes to home improvement and decorating. I wish more things were organized better. I have been to other locations with better planning as far as products adjacent to the displays. Finally had the infamous meatballs and did not get the hype. It's all very basic. All that said, IKEA is a fun place to unearth affordable items one did not know one needed!

    'Cause they're battery-powered. - Three different clocks are displayed on a white stand at IKEA, with a sign below asking about ticking sounds.
    Eric B.

    The Missus and I have visited occasionally since this store opened. Contemporary Scandinavian furniture is not our thing, but we do enjoy meandering through the maze, especially to smirk at the subtle tongue-in-cheek humor found at every turn (see the accompanying photos). We always start out by insisting, "We don't need anything!" but inevitably depart with tummies full of Swedish meatballs and a cart filled with kitchen gadgets and offbeat doohickeys. Through the years, I've assembled a few of their storage and shelving units. I'm reasonably handy, but for those who prefer, IKEA offers an assembly service and also a home handyman service called "Taskrabbit." We're less enamored with their self-service business model, but on the occasions when we've needed assistance, we've found store personnel to be friendly and knowledgeable. Nearly all of the cashier lanes have been converted to self-checkout, which can be cumbersome for those who purchase multiple large items. The return process is clunky; you need to fill out a form on a touchscreen in order to be assigned a place in line. And the wait can be long.

    Where are the wooden leg options?

    Ikea was my go to for inexpensive yet stylish decor and furniture, great for clients in a tight budget. The showroom used be be expansive, with interesting vignettes and a huge selection. So WHAT HAPPENED?!?! I was there this week and much is that is gone. The kitchen department seems much smaller and harder to navigate. The office dept is tiny! And what happened to the simple wooden desks that were utilitarian yet chic? None to be found, just tubular metal legs and confusing signage. And an employee who spent the entire time in his computer for the entire 15 mins I was there. Never once asked any one of the 10+ guests if they needed help. The only thing that saved them was their meatball lunch, still delicious and with lovely staff. I left with some 93 cent Easter chocolates and some elderflower preserves. Please fix this Ikea! I've been a regular shopper since you opened 20 years ago, and this is not a celebration of your store.

    Custom cabinetry with professional consultation
    Michelle F.

    IKEA Schaumburg has been here for over 20 years but still maintains itself as a very popular store. The 3 floored store offers a vast variety of items from lawn & garden, kitchen housewares, furniture, lighting, bedding, imported grocery items (cheese, jams, fish) etc... They do offer custom cabinetry and countertops as well. They also boast a traditional cafeteria where they are known for their Swedish meatballs and fresh baked cinnamon rolls! It's right off the expressway and easily accessible.

    Veggie hot dogs vegan - Two hot dogs with toppings and a cup of soda are placed on paper plates on a light-colored table.
    Reginice C.

    I love IKEA! We strolled around, starting on the 3rd floor and working our way down. We really came to IKEA to eat Ha Ha! The veggie(vegan) hot dog is so good! And the plant(vegan) balls. I'm not a fan of the new plant-based strawberry soft serve; more like a sorbet.

    Meatballs
    Mark Y.

    First impression: It's huge. The biggest Ikea I've been in, though I've only been in a handful of them. It was also crowded. There were no shopping carts to be found on the first two floors, only those irritating plastic shopping baskets on wheels. I don't like them. We finally found some carts on the third floor. Prices at Ikea are always hit or miss. You can find some incredible deals if you are patient and know what you're looking for. I wasn't too impressed with the staff at this location, most seemed a bit cold. The lines were long at the restaurant and I felt claustrophobic the way everyone was crowded around the ordering kiosks. I ordered a bottle of water and had to go hunting for it. It was a confusing set up. The meatballs were pretty good though, as expected. I suppose it was partially our fault, choosing to go shopping on a Sunday. If we have to return it will be on a weekday when it's less crowded and the staff isn't as rushed.

    Front - The image shows the front exterior of an IKEA store with blue walls, yellow accents, and large glass windows, under a clear blue sky.
    Conrad L.

    Went on a Saturday morning and it was not very busy at all. This location is quite large and the restaurant is updated with kiosks and new decor. IKEA provides stylish furniture at an affordable price. It may not last forever but the look and function make it great value. The only negative is the instructions are pictures only which can get frustrating. The nice thing is that if you are missing any pieces you can go to the service and get any replacements. It is a bit difficult to find ikea employees on the floor and the fact you have to walk thru the whole section is inconvenient. Swedish meatballs and cinnamon rolls are a must.

    Coat rack with hanging pots on them
    Lori S.

    I like that IKEA has displays set up so you can walk through and get ideas on what you want to take home. This location looks bigger than the one in Bolingbrook at least from the outside (this was my first time inside one of their stores). It was really crowded but they had a lot of registers so you can get checked out fast. We bought a new shoe rack that has a seat on the top. The price was good! We also saw a kitchen table we're thinking about getting.

    Garbage.

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    Page 1 of 23

    Ask the Community - IKEA

    Anyone have difficulties with cancelling an order online? I've tried calling, and no response. They just say the have high call volumes and hang up.

    Yes. I'm in an IKEA fan-group on Facebook: Everyone is having a great deal of difficulty getting through to an actual human being.

    Phone number for Schaumburg store?

    The website lists it as: (888) 888-4532. You will be routed to the call center and wait forever. It is very hard to speak to someone directly at the store. I know from experience. Good luck!

    View All 3 Questions

    Review Highlights - IKEA

    The only thing I will not buy from IKEA is sheets, that is something you have to spend real money on and can't get for cheap.

    Mentioned in 23 reviews

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    Penny Mustard Furnishings

    Penny Mustard Furnishings

    (47 reviews)

    $$$

    Great experience! Stella helped us pick out several items. Great, excellent service. She listened…read moreto what we wanted and found exactly what we asked for. Great eye for decorating!

    If I could give a billion stars I would. My husband and I went to look for a new couch and we…read morealways wanted to check out Penny Mustard for years after buying couches that would last only a couple years. Upon entering this wonderful, energetic, and beautiful gal named Valerie introduced herself with her warm smile. How refreshing to be greeted respectfully and kindly, instead of the usual " need help?" OR not even getting acknowledged at all. Valerie instantly made us feel welcome and guided us with expertise and knowledge of brands, materials, and structure. Before we knew it, we bought an incredible new leather couch, leather recliner and leather ottoman! It's wasn't just about her salesmanship which is beyond outstanding, it was about giving us everything she had- 100% customer service. I've been in sales for 47 years and am old school giving my own clients 1000% as a Realtor, and seeing Val give the same was refreshing, and meaningful to us. We've been to other stores looking and the service (if we were even acknowledged) was cold , uninformative, and made us feel the salesman was inconvenienced. Not the case with Val at Penny Mustard. We felt like family. Val and I hit it off instantly. And we appreciated the comraderie among all the sales girls working. They worked helping each other. Again what a phenomenal experience we had. I just had to brag about them. It's just so darn wonderful to see that people still care about superb customer care and service. Next time you need furniture, run don't walk to Penny Mustard and see Val. Absolutely outstanding! We adore her!

    Steinhafels

    Steinhafels

    (8 reviews)

    Buyer beware: We've been without a functioning couch for over a month -- and we do not recommend…read morethis company. We ordered a couch and selected a delivery date based on the delivery options the company provided. We planned around it, expecting a normal delivery of brand-new furniture. Instead, we've dealt with repeated damage, failed deliveries and no clear point of contact. And when you try to get help, there's effectively no human support to resolve the problem. Here's what happened from start to finish: Delivery attempt No. 1: No warning, then "it's damaged" On the scheduled delivery day, we received no advance notice of any issues. The delivery team arrived and told us the couch had been damaged at the warehouse and would not be delivered. The drivers even said we should have been notified ahead of time, but we weren't. They proceeded with the rest of the order, but once the truck was opened it was clear additional pieces were damaged, too -- specifically the coffee table and side tables. The drivers refused to deliver them because the damage was obvious. So after waiting for delivery, we ended the day with no couch and damaged items that could not be delivered. Delivery attempt No. 2: Couch arrives -- but defective and incorrectly assembled We waited for a second attempt. This time the couch did arrive, but it was in unacceptable condition for a new purchase. It had: * a rip/tear * improper assembly * a bend in the center * a bottom riser dragging * the wrong legs We were not comfortable sitting on it. We were also pushed toward "repair" as a solution, which is not reasonable for a brand-new couch that arrived defective and incorrectly assembled. Delivery attempt No. 3: The "replacement" is broken on the truck This attempt was supposed to be the fix: exchange the broken couch for a new, non-broken couch. Instead, the delivery team told us the replacement couch had a bent footrest while still on the truck. They said they tried to repair it, but it still wasn't functioning properly. After three delivery attempts, we were once again left without a working couch. Over a month later: still no resolution It has now been more than a month and we still do not have a functioning couch or a clear resolution. Communication has been slow and inconsistent, we've been bounced between people, and there is no single person taking ownership of the issue through completion. Bottom line We paid for new furniture. We've received damaged items, defective assembly, and a replacement that was broken before it even came off the truck -- plus no reliable way to speak to someone who can fix it. We do not recommend this company. If you're thinking about ordering, be warned: if something goes wrong, you may be stuck for weeks with no clear path to a resolution.

    Absolutely HORRIBLE furniture store with the WORST customer service. We purchase a sectional and a…read morecoffee table and had a delivery date for September 8th. When both furniture arrived the guy who came to the house said the sectional won't fit through the basement door. Also he showed me that the coffee table had a dent and he said he would take it back. He informed us that we would get a full refund. Even Anita the sales associate said if you return things that don't fit or don't look good while the truck is still there you get full refund . Now that we got the refunded, they are charging us the $189 delivery fees . They customer service person tells me we attempted to deliver and since we couldn't you still have to pay the delivery fee. Not once did the sales associate Anita tell us this. She told us it would be a full refund, the delivery guy said would be full refund. First time shopped here and it is definitely my last time.

    IKEA - homedecor - Updated May 2026

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