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Room & Board

3.5 (41 reviews)
Closed 11:00 am - 6:00 pm
Updated 3 weeks ago

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3 years ago I spent a fortune furnishing my new home through Room & Board. I bought a Stevens Sectional there for $6k. Soon after I got it feathers started coming out of the cushions. I spoke to their customer service and was told it was normal and would stop and I should vacuum the cores. As time has gone on every day I pick up 10-15 feathers on the floor. I've called customer services multiple times and have been told that the feathers are supposed to come out and the cough has a 'relaxed' feel. After 3 years it looks like a bunch of bean bags. Customer service has been gaslighting me and other people, the same complaints have been put on the website concerning this product. If the product is bad or defective I hoped they'd do something, but I get nothing but gaslighting when I call. Basically I'm told to watch a video about fluffing my cushions. Meanwhile, I'm getting stuck with feathers poking through and feeling like I have egg on my face from getting rooked into thinking an expensive couch is a quality couch. Buyer beware.

Angela S.

I'll have that rug, that pillow, no wait that chair, oh and that piece of art too, and...and...and... Overwhelming in a really great way, I hadn't been back since I searched for a sofa, and I was quickly reminded as to why and how much I love Room & Board. Start in the kids area and this place will make you want to have kids...and lots of them...just so you can make their rooms look like the show area. Calm colors, cool artwork, and those beds! Move into the office, and you'll be all set, but not before getting a good night sleep in the mattress room. From mid-century reflections, tribal-inspired rugs, urban loft vibe, bachelor pad lounge, to the family room, you'll also find a nice small selection of outdoor furniture here. Leather sofas, lounge chairs, furry pillows, oh my. Okay, that's it! I'm moving in. Did you know they even have their own line of paint colors available? Price is a bit beyond my budget at the moment, but I will say I just got rid of my 25 year old lounge chairs, so the quality speaks for itself.

Morrison sofa in the store.  Very comfortable, deep seats, high back.  The fabric is more fuzzy / soft in person than the pic makes it look.

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4 months ago

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Kristen B.

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11 months ago

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Kristen B.

Thank you for stopping by Karyn, enjoy your new office chair!

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2 years ago

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2 years ago

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3 years ago

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5 years ago

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2 years ago

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10 years ago

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7 years ago

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6 years ago

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9 years ago

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15 years ago

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5 years ago

Ridiculous. Walked in with a drink that they want me to put in a cabinet? That's not covid protocols. That's being incredibly stupid.

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Kristen B.

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13 years ago

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8 years ago

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9 years ago

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20 years ago

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9 years ago

Thank you Bonnie for your great customer service and support. I hate shopping but love how you made the process seamless!

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10 years ago

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Ask the Community - Room & Board

Review Highlights - Room & Board

As for this Skokie location, it's great with its big parking lot and proximity to Old Orchard mall.

Mentioned in 4 reviews

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Steinhafels

Steinhafels

3.0(10 reviews)
7.4 mi
Discounts available
Established in 1934

I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

I bought a couch and loveseat set from here. Our salesman was very pleasant and patient with us as…read morewe explored options. Sale and setting up delivery was very easy to do. Delivery went smoothly and overall our furniture is still holding up, no issues.

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Steinhafels
Steinhafels
Steinhafels

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Bob’s Discount Furniture and Mattress Store

Bob’s Discount Furniture and Mattress Store

1.9(303 reviews)
0.7 mi
$$
Offers payment plans
Established in 1991

Ok, I'm impressed with this Bobs Location. They definitely have some very good items, and the…read moreprices are a major deal. The GLAM designs on the bedrooms is so eye catching! And the price is very good! I think based off the sign "Discount Furniture " this is more 5. Furniture at those discounts. Also, 5 showroom as well. I've been to some other locations, they were not as nice. Very impressed. Fun Art at great prices as well. I think it's a great one stop shop to decorate your Airbnb. Apartment. Condo. House or even office! I love the options and the prices. They match up. Polite service, not too pushy. I appreciate that'. Located in same mall As BMO bank & medical Pure Spa. Across from Westfield Old Orchard Mall.

A quick review. I came in to look for a new dresser and unfortunately didn't find anything that…read moreworked for me. The staff did greet me and said if I needed anything to ask, but not much follow through on the service front. That's fine really, I don't like pushy sales people. I get that commission is important but I can't consider a purchase comfortably with someone hovering around, so the lax attitude was appreciated. They have some interesting and unique stuff, but some of it looks like it's been on display too long. The floor plan is a bit messy here and scratches on display models don't scream professionalism. My buddy got some things here a while back and found them to be of good quality and value, and I'd say they have a range that gets there on the higher end price wise. They also have some cheaper stuff that looks like Amazon level furniture, so you can get a range of options. I'd recommend them if your in the market for an unique accent piece.

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Bob’s Discount Furniture and Mattress Store
Bob’s Discount Furniture and Mattress Store
Bob’s Discount Furniture and Mattress Store

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Room & Board - furniture - Updated May 2026

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