I had my new bed, frame, pillows, sheets delivered yesterday. I am very happy with everything…read more Mattress shopping is extremely daunting. It's been on my mind for a while. A family member told me about Hassle Less, she had heard about it someplace - a store that does not have salespeople. Everything worked like clockwork. I did need help in placing my order because when I tried to do it online it said that I was not in the service delivery area, but that was resolved by calling the 888 number. The customer service person helped me get everything done that I wanted to get done and we set up my delivery date for a week later. The night before my delivery, I got a text message confirming my delivery and my three hour delivery time window. The date of the delivery I received a 20 minute courtesy call that they would be to my place soon. Considering traffic in Chicago, they were right on the money! The delivery guys were awesome. Professional, friendly, accommodating. They removed my old stuff and that was great because I hate seeing mattresses in dumpsters or laying in an alley. The only thing I would change about Hassle Less is information and instructions on how the adjustable bed frames work. I was clueless. I had to learn about adjustable bed frames from Mattress Firm. I didn't go with Mattress Firm because the mattress I liked in store got bad reviews online and their whole delivery and removal process was too complicated with all the different levels. I went back to Hassle Less (I had gone there one time previously to try on mattresses). If I include the trip I made to Mattress Firm last November, where I was completely freaked out about prices, it took me four visits to a mattress store to figure out what I wanted. I went with Hassle Less, obviously and everything worked out great. Thanks again, Hassle Less, I slept well on my new bedding last night. (Cat pix for tax )

Terrible experience all around We received a defective…read moremattress and customer service did nothing to help us or to make it right! Stay far away from this company!

The wonderful customer service and super competitive pricing can't be beat!…read more This American Mattress is located in the Super City Shopping Center, and they offer various brands of mattresses - Stearns & Foster, Nectar, Tempur-pedic, Serta, Sealy, Beautyrest, etc. They also have frames, sheets, pillows, weighted blankets, sleeptrackers, and adjustable beds. We came here to check out their mattresses, and from the moment we walked in, the staff were very friendly and welcoming. Prices were also amazing, and you really can't beat with the other local mattress stores! Delivery as well as helping with loading of materials into the car is readily available. If you're looking to replace or in the market to purchase a mattress, look no further - you won't regret coming here! Plenty of parking in the shared plaza lot. +super competitive prices +friendly staff! +plenty of parking in the shared lot +located in the Super City Shopping Center

We ordered a mattress in September, and were told it would arrive at a date in October. However,…read morethe employee never entered our order but continued to call us every couple weeks to say the order was delayed by a week. We continued to put our weekends on hold for the mattress, but it continued to not show up. By the time they did place our order, it was after Black Friday so then it was delayed after all the people who got great deals got their mattresses. We did not get any deal, but had to wait from September until late December to get our mattress delivered. With the mattress, I ordered a purple pillow. Purple has a great return policy. I didn't realize that American Mattress would not accept returns of the pillow. We received no discount from them for the excessive delays, and I was not allowed to return the $200 pillow. I was not told at time of purchase that I would not able to return or I would have just bought it direct from Purple. Save yourself a massive headache and order direct from any of the mattress companies like Avocado, which deliver directly, which allows for the mattress to come on time and accept returns.

I went to this location looking for several specific items. I was welcomed and greeted by Brian H…read more He was very polite and most importantly gave me space to browse around. He was quickly available when I had option questions. He was very patient, showed us several options and gave us ideas for what we had in mind. He quoted all the items and showed us an estimate of the total. Added all the financing options which made it very hard not make the final purchase. There was only one item we could not find, a standup desk. We decided to check out one more place before making the final decision. Unfortunately, we found all the items we needed at that last location we visited. A stand up desk was a non-negotiable for us, which Bob's did not offer. The business is clean, restrooms are well kept. They offer refreshments and snacks. I thought that was very nice. The water was very appreciated after walking back and forth. Brian H. is a 5 star customer service representative.

I went on to purchase a mattress. First women to come up to me in the middle of my asking questions…read moreshe literally walked away to help someone else. I then found someone else who happened to be the store manager Rocco. Upon asking question about sizes of a foundation for mattress I was told there are only 2 sizes 2 inch and 5 inch. I wanted what was comparable to what I had and chose the 5 inch as he said those were the only 2 options. He even stated that he hasn't sold in awhile so wasn't sure about some things. After choosing what I want I stated I had a Bobs card and I would be paying with it. He then asked "do you have enough money on it" I was appalled. What kind of question to be asking, was I stereotyped. I then got mattress delivered, only to find out the mattress and foundation was was too high. I called to swap out foundation for the supposed 2 inch, only to find out I was sold a 9 inch, I was told by customer service only 2 sizes 5 and 9. Now how could a store manager not know what he sold me. So now I have to wait again to get the 5 inch The worst experience I've ever had. Will never go back to this store. What an unacceptable response So disappointed

This was my first ever mattress purchase and my experience was amazing! Amar was extremely helpful…read more He is so knowledgeable and provided great advice for a first time buyer. He went above and beyond to make sure I was happy with my mattress. Definitely suggest going to see him. I took my mom who is 83 to mattress firm. It was warm and friendly from the get go. Our salesperson Wally was kind, calm, and informative....Oh and did I mention patient!!! Wally helped my mom find a bed by gaining understanding from her "descriptions". She found a bed and we opted to upgrade the mechanical base. My mom stayed on the sample bed for 30 minutes, and Wally never rushed her or pushed to get everything done. The experience was pleasant and super easy! And when we left my mom was so impressed by Wally's kind demeanor that, she talked about him all the way home. It's best store for perfect Mattress of your choice. My family got 2 mattresses from same store earlier and they have got excellent matteress with best price. So based on that, I bought my own mattress recently. Now it's kind of our family mattress store. People here are very informative. The staff are very friendly guys and you feel like your own people working for you advising you honestly everything of odds and even of every mattresses there.

We went in there tonight at 6:40 pm. The one woman working would not acknowledge, such as I can be…read morewith you shortly. She had other people, but the refusal to acknowledge was unprofessional.

Nothing but great things to say about Furniture Avenue!…read more I bought my very first couch here recently. I did some online browsing before coming into the store to see what they have; they have a plethora of options at such affordable prices. They didn't have as much in store as they did online but you're able to place your order online at the store. There's also a large downstairs with additional furniture like beds, couches, coffee tables, etc. We found easy parking right in front of the store, as well. We were helped by Daisy who was very personable and helpful. After finding a couch, we sat down together and she went through the pricing with taxes and delivery. Everything was very upfront and she made the process quick and seamless. Our bed was delivered to our second floor apartment (they called me prior to arrange a time) literally two days later! The 2 gentlemen were nice and made carrying a couch look very easy! We've been obsessed with our new couch ever since. If you want quality furniture for a good price, I definitely recommend Furniture Avenue!

update: it has now been a WHOLE extra week on top of the TWO MONTHS that I've already waited and im…read morestill waiting for my couch that had now be taken back because it was too big to fit (something they were supposed to have told me about.) not to mention them blaming covid-19 for this whole delay when I've gone to other furniture stores and received my furniture promptly. these people are liars and con artists. I will NEVER SPEND MY MONEY HERE again. sidenote: they have NO CONCERN about getting my furniture to me, they just keep pretending like they do. horrible service.

I had the pleasure of being one of the first customers of this Mattress firm location. It opened…read moreright in my neighborhood at the exact time my wife and I decided we needed to replace our current 10 year old mattress. I worked with Randy, who was extremely knowledgeable and helpful in answering my questions. He was willing to work with me on the price and I closed a deal in my very first visit. The icing on the cake was that the mattress was delivered 3 hours later! I'd highly recommend visiting not just this Mattress Firm, but also Randy!

I came to this location to look for a mattress after having my current one for 16 years. I was long…read moreoverdue. John was incredibly knowledgeable and helpful. He did a great job highlighting the differences in the mattresses and worked with my budget.

I was on a hunt for a new mattress. I stopped here and was met by Thomas. I told him exactly what I…read morewas looking for and my price range. The mattress I was looking for was actually out of my price range. But, Thomas worked his magic and got me very close to the range that I wanted. So needless to say I have a new mattress coming my way. Thomas was very helpful, professional and courteous.

BE AWARE. I am sharing an unfortunate situation involving my…read morerecent purchase of a mattress from this American Mattress store. During our initial visit to the store and throughout the purchase process, the store manager emphasized the generous 120-night guarantee policy, assuring us that if we were not satisfied with our mattress, we could easily exchange it with no hassle. Trusting this information, we made the purchase with confidence. However, after sleeping on the mattress for a few nights, my wife and I realized that it was too firm for our liking. We patiently waited for the recommended adjustment period, but after three months, our comfort level remained unchanged - the mattress was undeniably too firm for us. With this in mind, I reached out to the store to initiate the exchange process to the same brand medium firmness mattress, only to be informed that Cal King mattresses were excluded from their guarantee policy. They pointed to the sales order documentation, which stated "SPECIAL ORDER, FINAL SALE/NO REF, CAN, EXC." This revelation came as a considerable shock to us, as we had been repeatedly assured by the store manager and had seen multiple in-store signs clearly stating that an exchange was an option. Contacting the corporate office did not result in any favorable resolution as they firmly stated that Cal King is excluded. Make sure you review all details of your order before signing any documents as relying on the store associate can result in similar experience that we had

Discount Mattress' Skokie store lives up to its name and provides great customer service. Today we…read morepurchased a good quality twin mattress for a spare bedroom. Sales associate Kevin was extremely knowledgeable, personable and professional. There was ample selection of mattresses in stock, we made our selection, got a great price and extremely helpful service. Kevin loaded the mattress into our car and we were off very quickly. It was nice doing business with Discount Mattress in Skokie.

Everything great. Replaced our $1500 mattress for one from Discount Mattress for half the price…read more Took a little getting used to the foam but our backs have thanked us for the change. As far as the store - customer service is outstanding. Store purchase was without pressure and easy. When we realized that the box springs wouldn't go around a bend in the house they delivered split box springs without charging extra for the change or additional delivery.

Very pleased. Went to a number of stores because selecting Mattress Firm. I worked with Jeremy who…read morehas been doing this for some time and was very helpful. He worked with me to get a bed that both met my needs and budget. It was a busy day, and the computers were being less than cooperative, but he got everything handled. The delivery was careful, fast and damage free. This happy customer recommends the Skokie Mattress Firm store.

This place sold me a mattress covered in dog hair, reeked of dog, and had a claw scratch. I let…read morethem know as soon as I opened it at home, and they told me since I left the store with it, they can't return it. Their shady business practice of having the mattress double-wrapped so that I would not smell the dog stench and not allow me to see the mattress before leaving the store is just plain fraud. I returned the mattress in the same condition it was given to me, and it has been an absolute nightmare in getting my money back. I've been dealing with this matter with employee Jeremy for two months. I just now received a call from them saying they put the mattress outside for me to pick up (again), even when I told them 10+ times that I can't take a gross dog bed. They're still trying to charge me over $2k. Instead of handling this matter in a civil and responsible way, Jeremy and the manager stonewalled me and referred me to their legal department. If you want a stinky used dog bed for $2k, this is your place.

I started my mattress search at a few department stores and found the selection limited and very…read morepricey. I did find the mattress of my dreams (pun intended!) but it was about $1000 over my budget. I got a bottom line quote from them, and set out to see if I could beat it. Next, I went to the mattress store near my house, but the salesperson there kept trying to sell me on particular mattresses, despite the fact that I knew which one I wanted. Wilmette is close to my job, so I noticed this Mattress Firm location while on my lunch break. Dan helped me out and I already knew which mattresses I was most interested in when I walked in. Good casual sell, no pushy salesman tactics and not sleazy. (#mattressesarethenewusedcars) Dan gave me a great price and we scheduled delivery. When I had some hiccups with the delivery and worried they would not be on time, he ensured it was delivered in a timely fashion. Delivery was also quick and they took all the refuse with them AND wore booties on my freshly cleaned carpets! #classact AND I LOVE MY MATTRESS!

I came in to look at a platform bedframe I saw on their website, as I wanted to see it before I…read morepurchased it. They didn't have the exact one on display, but they had a similar one. They don't carry them in the store, and the salesman offered to order it for me. However, the delivery dates that were showing for him were way later than the self-order delivery dates online. I'm on a time crunch because I wanted to get rid of my box springs and upgrade to a platform bed before I have my bedroom flooring redone later this week so that I can free up space and make that easier (and reduce the risk of damaging the new floors with extra moving of large items back and forth). The salesman suggested I order online if I needed the frame sooner, and was very low-pressure. He didn't try to convince me to get one that they have in store or anything else. I ended up ordering on the Mattress Firm website on my phone from the parking lot and it'll be delivered tomorrow :) They looked like they had a nice selection and the store was clean and organized. I'd go back to look at mattresses if/when I need a new one. But it is a little weird that the delivery dates are later for in-store orders than online self-orders.