Would leave no star if we could. Urban Billy sells cheaply made products that break. We bought a king bed for over $2K with the lights they have on their website. The lights are cheaper than anything you'd find in home depot, lowes, walmart, ikea, literally anywhere. The bed was two different colors. The wood was lightweight and felt like it was made in a high school shop class. It broke within two months of weekend use. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. They are scam artists and lied to PayPal when we opened a transaction dispute saying we altered the bed. WE DID NOT!!!!!!!!!!! BUYER BEWARE. read more

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I ordered my Queen headboard from Urban Billy (thru Etsy) and I am so happy I did! I placed the order on 4/25 and received it on 6/22. A bit long-ish but it was worth the wait! The quality of this product from the wood to the stain (finish), quality and workmanship, down to the details of putting it together--well marked and instructed -- it was basically like a perfect puzzle! And it looked exactly like the photos! Customer service was awesome too. I messaged them about the color/finish before ordering it--the response was swift! I'm so glad I followed their recommendation on the color because it came out perfect! Don't we just love when that happens? I am one very happy customer and would not hesitate to buy from them again! read more

Urban Billy - All together now! - Furniture Stores Near Me - Chicago, Illinois

TLDR: Bed broke within a month, after replacement beam was sent realized the bed was not cut properly and that's why headboard wont sit flush. HUGE quality issues. Product is NOT ready for non-local customers at all. This review is for a product purchase through Urban Billy, and not for their showroom. I had purchased a bed from Urban Billy after seeing the very good reviews on Etsy, and chose to purchase directly from their website as a fellow small business owner and artist myself, I know etsy fees can be terrible. Everything seems fine save for a mix up on the solid platform pricing, which they honored the price I was originally told. Great. Before buying I had asked about weight limits as they are not listed on the site, and was told not a number but basically 'not to worry at all' Ok, sure! My partner and I aren't large, but it's always nice to check! Then things go down hill. The bed arrives and there are zero instructions, paperwork, or any kind of note with it. I wonder if they've forgotten the instructions, which for the price of a monthly mortgage, seems odd. I then call, leave a voicemail, (no return call since, just an email), and message their IG. Their IG responds quickly thankfully, saying they do not have instructions for my model, but instead a general instruction guide which is for another model entirely, and is only text, or an awkward single angle wide shot of someone building the bed, where you cannot see what they are doing. You will also need tools! Sure, not too big of a deal, but if you just have a basic wrench, it's gonna be a VERY Long build. Had I known ANY of this before purchasing I would not have purchased. I immediately felt taken advantage of since the instructions were not available for my model. I'm thankful I have some background in woodworking, and a family member who is very skilled that I could ask questions for. All that being said, not something you expect from what is a luxury item. Finally the bed is done and I'm frustrated because items like the headboard don't sit flush, and the solid platform I paid extra for is just a few thin pieces, unevenly cut, of plywood, that has since started leaking sap onto my mattress, and the floor/items under our bed. Our main support beam snaps less than a month later, turns out its half soft wood with a giant knot in the beam itself, which should have never made it past any quality checks if they knew what they were doing. I'm in touch with Urban Billy immediately, and to their credit they do send out a beam, however the person I was speaking to, Kyle, had not even looked it over, despite me asking him if it was free of soft wood and large knots. He dodged my question about the beam for a few emails, and I had to chase him up for the tracking code after the time frame he gave me passed, and I saw the item had been received by fed ex, only after I asked about it. Since taking the bed apart to replace the beam, after a week of sleeping on the floor, I realize the legs weren't cut properly and that the headboard does not sit flush because of this. Mind you, I have been told they build the bed before it goes out to quality check, and somehow they decided this all was fine and there were no issues, so they shipped it. The new beam also came with two new brackets, one of which was a completely different size than the old ones and the other new one, and longer screws. Again, not sure where the quality checks are happening. Kyle has since said that I can ship all the products back, and they would sort that for me, which, sure, would be great, if the bed didn't already break, and I've already had to chase them up about all of these quality issues. Frankly I don't believe they will fix it, and I'm tired of being someone's part time manager for a very expensive bed frame that boasts quality and pride of being American made, but ships a product like this. Ideally I am looking for even a partial refund, because I don't feel comfortable sleeping on my bed, and I worry it's going to snap again like it did last time. I deeply regret purchasing from Urban Billy, which is a shame because their designs are genuinely beautiful, and I was excited about buying a full bedroom set after this bed. I am also leaving this review because all the others seem to be local people, or etsy reviews, and I hope this saves someone else wasting their money. My partner and I are now sleeping worried when this thing will break again, because we've found so much wrong with it. What a shame. read more

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I couldn't recommend this place enough. Not only is their furniture beautiful, but it's one of the kindest and most responsive companies I've ever bought from. Don't waste your time with a big box name. These people are right in line with those prices but offer a product that's infinitely better. read more

I love this bed! My cats love this bed - well they like that it's high :) But it's sturdy, was relatively easy to assemble (everything was well labeled and easy to line up), and it looks fantastic. I am very pleased with this purchase. read more

Urban Billy - Amazing Urban Billy bed! - Furniture Stores Near Me - Chicago, Illinois

I had a great experience with Urban Billy. I live in Chicago, so I called ahead, and met Nathan after hours. It's a great feeling to support a local shop. Once I was in the showroom, making my decision was easy. The bed came a few weeks after I was quoted, but so what. I also negotiated to have them deliver and install it - which worked out perfect. I'm really happy with the workmanship and quality of materials. read more

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My husband and I ordered the Gather dining table, and we are thrilled with our purchase. Nathan and his team worked closely with us to ensure the table was exactly what we were looking for, and we have already received many compliments on it. The style and craftsmanship are truly outstanding. We highly recommend Urban Billy! read more

Urban Billy - The Gather table by Urban Billy. We love it! - Furniture Stores Near Me - Chicago, Illinois

Loved working with Urban Billy. These guys know what they are doing - and are beyond helpful. Originally found them on Etsy but was sold when I discovered they are actually based in Chicago and we could support a quality local business. We ordered the Mama Lena which is just beautiful in the traditional stain. The staff helped deliver the pieces to our home, and then once we set it up, much to my dismay and my own mis-measurement I realized the bed with the mattress was much too high. I called the next day super nervous about my mistake but Kevin & Nathan were very understanding and extremely helpful. We were able to bring back the legs which they adjusted to a much more reasonable height without incurring any additional fee! I was so relieved and now we are very happy with our bed. Would highly recommend and would use Urban Billy again for another project. read more

Urban Billy - Mama Lena bed with adjusted legs. Thank you Urban Billy for all your help!!! - Furniture Stores Near Me - Chicago, Illinois

We were looking for night stands and a storage bench to go at the end of our bed and found Urban Billy on Etsy. While looking at their Etsy page we noticed that they are a local Chicago furniture maker, just a 10 minute drive from our place. We decided to visit their workshop and met Kyle. Kyle was great during the entire process. Kyle helped us pick out a head board then custom designed our night stands and bench. He was communicative and made sure we got our furniture by the promised delivery date. The furniture is great quality and looks beautiful in our bedroom. The service, quality and value for the price were just what we wanted. read more

Really great experience working with Urban Billy, they brought my custom ideas to life, were always incredibly responsive and went above and beyond! We added custom side tables to our Low Pro Bed and it looks so great! Really pleased with how everything turned out read more

I ordered my headboard with a really tight deadline, and Nathan assured me that he would get it done in time. He delivered on his promise several days early! The piece is beautifully constructed and looks just like the online photos. Both email and phone communication were really easy. If I left a message, they always got back to me within the same day. My husband and I actually regretted that we already purchased a bed frame elsewhere, because we would have ordered it here! read more