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The Container Store

3.4 (59 reviews)
Open 10:00 am - 8:00 pm
Updated 1 month ago

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Reviews With Photos

Some of the 2024 Holiday wrap.
Mel C.

I am sad that the holiday section here has shrunk significantly. What used to be one of my favorite stores at the holidays now has a limited selection of wraps, boxes, bags and holiday themed gifts or stocking stuffers. The items look to be the same good quality you would expect from The Container Store, there's just less holiday options and prices are higher. For example, there are some pretty red and holiday color boxes with satin bows for an easy way to wrap a gift, but some of the boxes were $10.99 and up. I always check back here after the holidays, as I have found some great deals on plastic storage bins for ornaments or decorations after Christmas.

Pat M.

So many choices! The staff was so helpful. Even though the items are a bit on the pricey side, the feeling of being organized once and for all is priceless! Check out was easy and we even ordered something they were out of, which our checkout lady was so accommodating, telling us about an app that we could sign up for and save some money!

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1 month ago

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1 year ago

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2 months ago

I can't get enough of the Container Store. Love the vast amount of organizational products, specials and clearance area!

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1 year ago

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1 year ago

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2 years ago

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5 years ago

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4 years ago

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8 years ago

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5 years ago

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16 years ago

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12 years ago

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9 years ago

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9 years ago

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16 years ago

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7 years ago

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12 years ago

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14 years ago

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13 years ago

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17 years ago

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13 years ago

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11 years ago

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20 years ago

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9 years ago

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12 years ago

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Ask the Community - The Container Store

Review Highlights - The Container Store

Ok, I probably sound like I have some serious issues.

Mentioned in 3 reviews

Read more highlights

Steinhafels

Steinhafels

(8 reviews)

Buyer beware: We've been without a functioning couch for over a month -- and we do not recommend…read morethis company. We ordered a couch and selected a delivery date based on the delivery options the company provided. We planned around it, expecting a normal delivery of brand-new furniture. Instead, we've dealt with repeated damage, failed deliveries and no clear point of contact. And when you try to get help, there's effectively no human support to resolve the problem. Here's what happened from start to finish: Delivery attempt No. 1: No warning, then "it's damaged" On the scheduled delivery day, we received no advance notice of any issues. The delivery team arrived and told us the couch had been damaged at the warehouse and would not be delivered. The drivers even said we should have been notified ahead of time, but we weren't. They proceeded with the rest of the order, but once the truck was opened it was clear additional pieces were damaged, too -- specifically the coffee table and side tables. The drivers refused to deliver them because the damage was obvious. So after waiting for delivery, we ended the day with no couch and damaged items that could not be delivered. Delivery attempt No. 2: Couch arrives -- but defective and incorrectly assembled We waited for a second attempt. This time the couch did arrive, but it was in unacceptable condition for a new purchase. It had: * a rip/tear * improper assembly * a bend in the center * a bottom riser dragging * the wrong legs We were not comfortable sitting on it. We were also pushed toward "repair" as a solution, which is not reasonable for a brand-new couch that arrived defective and incorrectly assembled. Delivery attempt No. 3: The "replacement" is broken on the truck This attempt was supposed to be the fix: exchange the broken couch for a new, non-broken couch. Instead, the delivery team told us the replacement couch had a bent footrest while still on the truck. They said they tried to repair it, but it still wasn't functioning properly. After three delivery attempts, we were once again left without a working couch. Over a month later: still no resolution It has now been more than a month and we still do not have a functioning couch or a clear resolution. Communication has been slow and inconsistent, we've been bounced between people, and there is no single person taking ownership of the issue through completion. Bottom line We paid for new furniture. We've received damaged items, defective assembly, and a replacement that was broken before it even came off the truck -- plus no reliable way to speak to someone who can fix it. We do not recommend this company. If you're thinking about ordering, be warned: if something goes wrong, you may be stuck for weeks with no clear path to a resolution.

Absolutely HORRIBLE furniture store with the WORST customer service. We purchase a sectional and a…read morecoffee table and had a delivery date for September 8th. When both furniture arrived the guy who came to the house said the sectional won't fit through the basement door. Also he showed me that the coffee table had a dent and he said he would take it back. He informed us that we would get a full refund. Even Anita the sales associate said if you return things that don't fit or don't look good while the truck is still there you get full refund . Now that we got the refunded, they are charging us the $189 delivery fees . They customer service person tells me we attempted to deliver and since we couldn't you still have to pay the delivery fee. Not once did the sales associate Anita tell us this. She told us it would be a full refund, the delivery guy said would be full refund. First time shopped here and it is definitely my last time.

Penny Mustard Furnishings

Penny Mustard Furnishings

(47 reviews)

$$$

Great experience! Stella helped us pick out several items. Great, excellent service. She listened…read moreto what we wanted and found exactly what we asked for. Great eye for decorating!

If I could give a billion stars I would. My husband and I went to look for a new couch and we…read morealways wanted to check out Penny Mustard for years after buying couches that would last only a couple years. Upon entering this wonderful, energetic, and beautiful gal named Valerie introduced herself with her warm smile. How refreshing to be greeted respectfully and kindly, instead of the usual " need help?" OR not even getting acknowledged at all. Valerie instantly made us feel welcome and guided us with expertise and knowledge of brands, materials, and structure. Before we knew it, we bought an incredible new leather couch, leather recliner and leather ottoman! It's wasn't just about her salesmanship which is beyond outstanding, it was about giving us everything she had- 100% customer service. I've been in sales for 47 years and am old school giving my own clients 1000% as a Realtor, and seeing Val give the same was refreshing, and meaningful to us. We've been to other stores looking and the service (if we were even acknowledged) was cold , uninformative, and made us feel the salesman was inconvenienced. Not the case with Val at Penny Mustard. We felt like family. Val and I hit it off instantly. And we appreciated the comraderie among all the sales girls working. They worked helping each other. Again what a phenomenal experience we had. I just had to brag about them. It's just so darn wonderful to see that people still care about superb customer care and service. Next time you need furniture, run don't walk to Penny Mustard and see Val. Absolutely outstanding! We adore her!

The Container Store - home_organization - Updated May 2026

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