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    Steinhafels

    2.1 (11 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 3 months ago

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    Farah A.

    Absolutely HORRIBLE furniture store with the WORST customer service. We purchase a sectional and a coffee table and had a delivery date for September 8th. When both furniture arrived the guy who came to the house said the sectional won't fit through the basement door. Also he showed me that the coffee table had a dent and he said he would take it back. He informed us that we would get a full refund. Even Anita the sales associate said if you return things that don't fit or don't look good while the truck is still there you get full refund . Now that we got the refunded, they are charging us the $189 delivery fees . They customer service person tells me we attempted to deliver and since we couldn't you still have to pay the delivery fee. Not once did the sales associate Anita tell us this. She told us it would be a full refund, the delivery guy said would be full refund. First time shopped here and it is definitely my last time.

    Stuck like this for 3 months!

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    28 days ago

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    6 months ago

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    27 days ago

    So excited for my new furniture! Joseph was wonderful to work with. He made the experience fun!

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    1 month ago

    Spent thousands of dollars on a couch that started coming apart after 3 months. Customer Service couldn't care less and was no help.

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    2 years ago

    Helpful 7
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    4 months ago

    Great service and value. Very accommodating sales representative and deilivery crew. Good quality.

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    Photo of Bru B.
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    21
    5

    5 months ago

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    1 year ago

    Helpful 2
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    10 months ago

    Helpful 2
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    1 year ago

    Helpful 2
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    2 years ago

    Helpful 1
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    Ask the Community - Steinhafels

    Jubilee Furniture

    Jubilee Furniture

    4.3
    (52 reviews)
    10.4 mi
    $
    Not-for-profit
    Boutique

    Have been completely obsessed with this place for years. I probably shouldn't tell the yelp world…read moremy secret. Ha. I always find awesome pieces here- large and small and always great quality! If you're looking for something special or to furnish a rental Property quickly and easily this is the spot. I bought a brutalist armoire cabinet here for $400? and Its valued at $1000+ beautiful solid wood piece. This is a great spot to stop in and walk around- you never know what you will find!!

    If you're looking for resale furniture in the Chicago area, it's almost essential you visit…read moreJubilee, both their Carol Stream and Lombard locations. They have the largest selection by far, and most of what they accept is in good condition. There's always something interesting in their collection, which at any time has handmade, vintage, collectible, and other unique items alongside more conventional ones. The more desirable vintage and antique items won't be cheap, but they'll be cheaper than at a curated vintage or antique furniture shop. Jubilee isn't a thrift store, and in some cases their prices can be a bit high. Everything is final sale, so there's an element of "buyer beware," like most resale shops. They put the brand name on the price tag if it's a selling point, but not so much for cheaper brands. Once I purchased an item here, and when I got home I found the label and saw it was made in China by a low-end furniture company. I never would have paid as much had I known, so I felt a bit duped. However I still wound up going back as I never found as much furniture I liked anywhere else. And for what it's worth, the item has held up. Most of their service is provided by volunteers, who are nice, but some are more knowledgeable than others. To sum up, it's not perfect, but in a retail landscape where most new furniture is either flimsy "manufactured wood" or ultra-expensive high end brands, Jubilee helps fill an important gap for affordable quality furniture.

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    Variety of furniture from midcentury to modern. Perfect for that cozy lived in home style.
    Variety of furniture from midcentury to modern. Perfect for that cozy lived in home style.
    Couches, art, lamps and more. That special touch to make your house a home.
    Couches, art, lamps and more. That special touch to make your house a home.
    Vast selection of Furniture in store, with new items coming in daily.

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    Vast selection of Furniture in store, with new items coming in daily.
    At Home

    At Home

    3.0
    (63 reviews)
    4.7 mi
    $

    As a person that loves to decorate and loves a bargain even more, At Home has some great options…read morefor home decoration at super reasonable prices. I love Marshall's and TJ Maxx and At Home tends to run a little cheaper but the quality is still great. My favorite part is their candle aisle! An entire aisle dedicated to candles and organized by their regular and then seasonal candles. There are plenty of clearance sections too!!!!

    "At Home" was advertised on Pandora radio during summer. As a homeowner, I wanted to see what this…read moresuperstore was about yet didn't have a chance to do so. Well, I should say I wasn't really eager to travel to a brick-and-mortar store since online shopping for home is more convenient, and often times, cheaper without having to leave the comfort of my own residence. The first impression I had was how similar it was to "HomeGoods," except it was a larger space. There were Christmas trees and decorations near the entrance, three (3) aisles of chairs I saw next, and planters, gardening essentials, poufs and ottomans against the walls. I then spotted some sofas, loveseats, and outdoor furniture toward the back of venue. I then walked through the rug and carpet department. It was quite disorganized. Items were picked over and placed on the floor instead of getting put back on the shelves. Well, this phenomenon was often seen in many retail stores post-holidays or on the weekends. I wasn't shocked, but I knew perhaps the associates and managers there could do a better job on maintaining the best visual. In addition, I noticed some items were damaged or having minor defects. Hubby and I were looking for a planning board with the days of week that we could write on daily activities or meal-prep-related messages. The one we originally wanted to purchase had a broken hook. Fortunately, we spotted another style on the other side. With that being said, conduct detailed quality check before you commit on buying anything at the store. Many tables already had scratches, dents, or uneven legs. I guess we would meet these damaged goods pretty soon at Marshall's, TJ Maxx, or HomeGoods with deeper discounts? No se, pero "we shall see!" The trip to "At Home" wasn't exactly a waste, even though I did have to admit the prices weren't exactly the lowest one could find. This is the year of 2018. E-commerce is now the sh*t. Therefore, I would certainly encourage you all to do more web browsing before cruising on the road.

    Photos
    Ho-Ho-Ho! That's my Santa baby!
    Ho-Ho-Ho! That's my Santa baby!
    Nooooooo!!!! Lol
    Nooooooo!!!! Lol
    Couldn't help but think of Jenna J and Candice G when I saw these. :-)

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    Couldn't help but think of Jenna J and Candice G when I saw these. :-)
    Walter E. Smithe Furniture & Design

    Walter E. Smithe Furniture & Design

    4.1
    (75 reviews)
    7.9 mi
    $$$

    We had interior decorator Kim, house now looks amazing and the custom order furniture was very…read morereasonable priced. Delivery guys were excellent.

    Finally, after nine long months, my furniture has arrived! Yay!…read more I ordered the furniture on New Year's Day 2022, and today was the day. What brought me here was two-fold: the immediate reason is that they had a daybed on clearance and I needed a guest bed; I had been looking for a full-sized daybed since it could serve multiple purposes. In addition, I had been looking at sofas for months and noticed in their catalog a couch with arms that had a pleated arm, which I have not seen before. Usually in couches I see a standard track, sock, or some other similar arm, but I loved the look of the pleat. I had intended to only purchase the daybed, but decided I might as well just get it all. I didn't realize how backlogged they were so it's good I did. The process of ordering was... for me... involved, but others I am certain won't take as long. I wanted to make the perfect choice for me, so I looked at basically every fabric they had. You might think that's hyperbole but I honestly think I did. The only thing I knew I wanted was for it to be very firm and for it to have pleats on the arms. I spent 3-5 hours at the store that day viewing couches, fabrics, deciding on pillow fabrics, and so on. There actually was a big snowstorm that day and they sent a few people home and by the time I left I had to drive like 40 miles per hour home from Glendale Heights to Ravenswood, but Chris (who no longer works there) was very patient and the other folks who work there were great too. I need to get an ottoman for my new couch, and I'd be happy to work with any of these designers. However, my review is a bit mixed, unfortunately. Whilst working with the designers was good and they were very helpful, the delivery wasn't as good. I decided to err on the side of a higher review so that I don't give too much weight to this somewhat small thing, but the delivery was a problem in two ways. One, when I asked the guy if he could lift the daybed slightly so I could adjust the rug that was underneath, he gave me a look like I had called him a slur and grudgingly moved it a tiny bit. His reaction made me not want to ask him for help so I just struggled with it later on my own. Secondly, I noticed when I returned upstairs that they had gotten some sort of brown goo on my brand new (fewer than two and a half weeks) painted walls. I tried washing it off but only got so much. So now I have to correct that, which is really, really annoying.

    Photos
    Walter E. Smithe Furniture & Design
    Excellent sale prices here!
    Excellent sale prices here!
    Walter E. Smithe Furniture & Design

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    Steinhafels - furniture - Updated June 2026

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