If you need assistance with a bathroom remodel, go straight to Sarah at Floor and Decor Live Oak (Texas). Could not be happier with her recommendations for tile, design options, as well as patience and support. Sarah created 3D renderings, supported vision and inspirations with lots of "ProTips" for installation as a great listener. Can not wait to share our completed project with her! (p.s. Sarah also helped us with our overall floor selection with great insight and context.) read more

We were selecting tile and flooring for our bathroom remodel. I must say, Nathan was the best design consultant at your location. We have shopped at the AH location a number of times and have never been so impressed with an employee of yours. They generally are all helpful but Nathan was super! He really knows his stuff. Thanks Nathan for all of your help with our design! read more

Don't waste your time. This is our second bathroom and should have learned from the first. They don't stock enough product and have extra delivery fees to match dye lots in their product. When I reached out to customer care, I got a chat CBT response that didn't even attempt to help solve the problem. For reference, the BRs are not that big. read more

Karolina Umińska that's the person you go and ask. He is very lovely your girl who always helps me . She is very polite and always make sure I have my order it's always ready with out any delays. She will help you to answer all your questions . She is the best !!!!! Karolina Umińska to osoba, do której idziesz z każdym pytaniem. Jest bardzo urocza i jest to osoba która zawsze mi pomaga. Jest bardzo uprzejma i zawsze upewnia się, że moje zamówienie, jest zawsze gotowe, bez żadnych opóźnień. Ona pomoże ci odpowiedzieć na wszystkie twoje pytania. Ona jest najlepsza !!!!! read more

Floor & Decor - Home Decor Near Me - Arlington Heights, Illinois

I would never recommend going with floor and decor for hardwood flooring. I had mine put in 2021. I had it put in my foyer area and kitchen but it squeaks and there are lot of gaps in between. we noticed but thought that could be normal for hardwood as it was our first experience with hardwood. we had ordered more last year but 3 of the flooring specialists refused to put that bad hardwood floor. when we asked to return it, they said we need to pay for it to be sent back to them; however , the guy name Corey helped me with that. that. my struggle continued with floor and decor customer service to do something about the bad wood but till date, nothing is done. read more

Do not buy Kingston Pike from Floor and Decor. Product mislabeling, false warranties, horrible customer service, and lawyers is what you get. Along with floors that need to be replaced after a few months. Purchased the Kingston Pike and had it professionally installed by a wood-worker, because they don't provide an instal service. (even though they say anyone can do it with a saw and rubber hammer). The floor state Water PROOF. Scratch resistant. Commercial flooring. Easy clean. The sales associate literally took his keys out to scratched the sample, and I was amazed. Seeing all of these selling points surely had me sold. Saying you can drop basically anything and it will be ok. FALSE. The store manager even pointed out the floor care section and showed me their tip floor Bona mops. Because you want to take the best care of your brand new floors in your new home. Unbeknown to me, you can't use spray mop-like cleaning products on laminate flooring. PRODUCT MISLABELING. Even through it's on their website saying you can. Shortly after my floors were installed and everyday life activities, I saw the floors becoming less and less appealing every day. From dropping something as simple as house keys turned my floors into a very undesirable aspect of my new home. Routine cleaning with the spray mop, that was provided by the store manager, turned one nightmare into another. I started to see my floors warping, bubbling, and becoming unhinged, along with my patience. I filed a claim with the warranty dept, which they gave me a small amount of money for the scratches, dings, dents, chips, and surface issues with the floor. I then had to filed a second claim with the warranty department for the WATER PROOF aspect. Upon weeks of supervisors, claims specialists, professional flooring inspectors, Floor and Decor stated that the spray mop and "over cleaning" was causing my floors to bubble and become warped. A commercial grade floor, that is labeled water proof, scratch resistant, and is one of their higher end products are saying it's damaged by a Bona mop. Mindless, they stated "anyone can instal these floors if you have a saw. They' fit together like lego pieces and you just cut to fit". Well, I wanted my floors too look the best they could in my new home, so I hired a professional. A professional who built custom products and was a lead carpenter for ABT in Glenview for years and has never had a single issue with satisfaction. Months later, upon multiple pictures, emails, phone calls, inspectors who all agreed with me, Floor and Decor told me to hire an attorney to sue them for mislabeling and faulty product. Now I to have my floors removed, trim taken up, new floors put in, trim back in and repainted/caulked on my own because of misrepresentation, horrible customer care, and faulty product. So, I'm the end, go to Loews because you get what you pay for there. Professionalism, quality, honesty, and a product that is as it's labeled falsley. read more

Floor & Decor - Warped floors. Scratched floors - Home Decor Near Me - Arlington Heights, Illinois

We spent hours and hours here when we renovated our apartment. They have a big choice of everything, especially tiles. It is so hard to decide! The service is great, variety of tiles/other floors is big, plus all other things they offer make this place one of my favorite to shopping in. read more

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We are doing some remodeling in our home. Our contractor suggested we look for flooring here. They have a fantastic selection of tile, wood, laminate, and just about anything you can think of. We found a laminate we love and it is back-ordered until October, but this is the one we want. So, we wait. We were very impressed with the store, their selection, and the knowledge of their employees. I'm afraid I had to deduct one star. As for going with state and CDC guidance for COVID, we were the only ones in the store who wore masks. Employees didn't need to, and their patrons didn't. That lost them another. We will use the store and, hopefully, when the pandemic is over and we can all feel safe in spaces where people don't wear masks, I'm quite sure they will earn the stars back. read more

I was needing just a small amount of grout to finish my project. I went to the help department and talk to Craig, not sure if I got the name right but he is the project manager. He to time out to go in the back room to see if there was anything he could do. He found a open container of the grout I was using. He gave it to me no charge. I will definitly Use Floor and decor for all my future projects. Thanx Floor and Decor for saving me $54.00 read more

Terrible interaction, called twice, put on hold forever, someone picks up and disconnected like they did not want to be bothered. Well I'll spend my money elsewhere. Good luck! read more

We are planning to renovate and upgrade our house into a new and modern looking house. So I'm here with my husband and the interior designer to find new furniture and equipment for my house. Her name is Aby and she will help us in choosing what's the best and what we should buy. We are choosing between vinyl and marble tiles and Aby recommends white tiles since we like a modern type. We bought it at a fair price and we got a discount since we bought a lot. We got the idea of our bathroom here and my husband wants just like that. We haven't scheduled design services here because Aby said she knows how to design like those and she will tell his contractor to choose and buy the materials for it. We spent 3 hours here choosing some materials. It's nice that they have what we need. read more

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Very disappointed! Their selection of underlament was small so had to go to Home Depot. Bought two extra boxes and was told I could bring back unopened boxes within 90 days. Now they won't take them back but "offered" to let me leave them there so I don't have to cart them home again! Will never shop here again and will share my story. read more

I'm going to make this short and sweet. Floor & Decor's return policy doesn't compare to other big box hardware stores like Home Depot or Menards. After spending $4,500 on flooring, they refused to give me a refund on a $50 box (with receipt) because I purchased it 96 days ago (90 day return policy). read more

Bought tile, a marble vanity top, and some other associated things for a bathroom remodel. We didn't really need any interactions with staff, but I was very impressed with the prices and selection. They also had a lot of nice examples of how you could use the products. read more

I have been a customer for many years now Floor and Decor has always been my go to place for my remodeling projects. This last one really dissappointed me, I bought vinyl flooring for my new home and had extra left over that I went to return. The cashier rejected it stating the boxes were not returnable because he couldn't resell them?? The boxes were not open and the product was not damaged, I read the receipt and did not state what the cashier told me. I called to speak to the store manager and that was the came answer as the cashier other than she didn't see the boxes. Unfortunately, you have lost a long time customer and believe me I will Never recommend Floor & Decor to friends or family. Go to any other store for home remodeling projects and the they take ret as long as it is a product they sell and not damage. read more

Want to make a bold statement in your bathroom or kitchen? Tiles can easily give a facelift to any outdated decor that you are living with. Floor and Decor in Arlington Heights is a tile lover's dream with a huge selection of styles. We were renovating our kitchen but the budget didn't have room for new cabinets. Instead, we opted for a new tile backsplash, countertops, and flooring - all three which are available at Floor and Decor. I found simple and clean white subway tiles for only .15 cents a piece. It was exactly what I was looking for at a fraction of the cost. The store is huge and has a wide variety of styles and price ranges that can fit any budget. They had a wider selection than any of the big box stores and better pricing. I definitely recommend Floor and Decor for your next renovation. read more

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30 year warranty is a total scam. It didn't make it 30 months. The process you have to go through is insane for them to deny you anyway for totally bogus reasons. The flooring is suppose to be DIY and fairly simple to install. No where in their instructions does it say to do what they use as an excuse to deny your claim. Almost $3000 loss. It's total %$$#@. I bought Duralux and it expanded WAY more than it should have and buckled. Eight separate rooms, some with no one and nothing in them. There were thresholds so each room was a separate entity. ALL of it failed in the same manner. BUYER BEWARE!!! read more

Stellar service from Archana Dhanji!! While we had an "idea" how our bathroom remodel would look, but Archana perfected and mastered based on a30 plus minute consultation. Drafted up our order and sent us off with a smile. Thank you!!! read more

Floor & Decor - Archana Dhanji - Home Decor Near Me - Arlington Heights, Illinois

Been going to this location for a year remodeling three bathrooms. Chris in Pro Services has been extremely helpful and gave generously of his time as we made so many decisions among endless choices in our final project. read more

Stay away from Floor & Decor. If you are still considering buying from this company, please go to BBB first and read why they have a rating below 4. They do not care about their customers needs. read more

Rotni & Herminio and team are AMAZING!!!! Very Knowledgeable as well as personable . Floor and decor is VERY LUCKY to have them. They definitely won our business!!!! read more

Poor customer service. I called to ask a simple question and was treated as if I was a burden and an inconvenience. the person who answered the phone was ill prepared to work in a service industry. he failed to put his phone on mute while commenting to a co-worker that he "gets all of the crazy callers". I won't bother them further with I remodel a 5,500 square foot home damaged by a water pipe break. No shortage of flooring stores to choose from in the area and I will gladly not be purchasing anything from this establishment. I hope management allocated funds in the 2024 budget for customer service and soft skills training, it's needed. read more

If I could give them no Stars , I would. Been dealing with their customer service about floors that buckled immediately after being installed. This floor was suggested by a sales person. We were told they were installed to tightly. Had them reinstalled in the areas it buckled and it continued to happen . After several weeks of dealing with customer service , no suggestions , no resolution. Will never use them again . read more

On both occasions when I was wandering around in the vinyl flooring section , Adam offered his help. He answered basic questions and explained the differences between vinyl and laminate. He never patronized me or made me feel stupid. On the second visit he told me about the special financing and helped me apply for a credit card. Adam was truly helpful and one of the reasons I chose my flooring here. read more

I've had the absolute best experience shopping at Floor and Decor and if you don't want to read this long review - just know to ask for Dawn or Charlie at the Arlington Heights Floor and Decor. I'll start with Dawn. I can not say enough amazing things about her! She is extremely attentive, informative, patient, kind and friendly. I've worked with her twice and will now only work with her (or Charlie). No one else compares. I am a first time homebuyer and I had no idea what I wanted to do with my floors. The morning of my closing I was a little nervous and went into Floor and Decor. She assisted my mom and I right away. She followed us around the entire tile section with a flat bed while we chose which samples we wanted and she placed them in the cart. Could not have been more helpful. She also gave great tips, recommendations and ideas. She made me feel so much better about the whole process. The next time I went back (today) I asked for her specifically. I was looking for more of a decorative flooring. I showed her my inspiration picture and she knew exactly what to do. She even knew the right square footage from a photo when I didn't. (I confirmed with my Fiance who was able to measure). When the Marble Tile I chose had different variations that were not all going to work- Dawn helped me go through 20-30 boxes of tile to HAND SELECT 80 individual tiles that were the tones I wanted. She literally goes above and beyond and makes me feel so comfortable. She is incredible at what she does but she also makes the experience fun and seamless. Another amazing employee is Charlie. My parents worked with him to select a tile and were wowed by his professionalism and knowledge. My dad is pretty knowledgeable about flooring and was SO impressed by Charlie. He is precise, patient and EXTREMELY smart. My dad is also not the easiest to work with and Charlie was so attentive and kind. He truly is a great employee with so much potential. Dawn and Charlie are the employees that every business should have. You can tell when people ACTUALLY enjoy helping people and WANT to help people versus people who are just waiting to clock out. Dawn and Charlie WANT to help and it shows. I will always seek them out and I will drive to this Floor and Decor (which is farther from me) just so that I can work with them. THANK YOU DAWN AND CHARLIE! read more

The only store where I could find good quality, high quality rather flooring and other equipment for a certain renovation. This is where I would buy all the necessities I need when I renovated my place. The staff in here is friendly, accommodating and definitely helpful to customers like me. Seriously, customer service is just really great in here. A family and a friend of mine shared their good experience to this store which I totally agree of. Additionally, they got amazing and excellent designs and selections. It is free to look around in this clean and spacious store and explore amazing designs they have. They have minimal designs and they also have wonderful designs selections which is really great there is a lot of options to choose from and the staff in here is patient while accompanying me when I was in here last time. I highly recommend this store because I could not think of any store as great and as excellent as this store. Lastly, the prices in here is definitely fair and reasonable that can fit to anybody's budget. read more

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I am planning to renovate my bathroom and my kitchen and I decided to look for designs of tiles that would be really fit and would look great in my home. I am not really great on picking and choosing designs and I was glad that I was accompanied by a great staff of this store. I did not remember her name but she is so friendly, helpful and of course knowledgeable. I said to her what I wanted my bathroom and kitchen to look like and then she brought me to a nice selection of designs and tiles colors that she suggested that would definitely be the best. I agreed on what she suggested the designs are really beautiful, not too much and just perfect. The store is big and there is literally a lot of choices that is why I did not settle with only one design. It is easy to find something great and everything inside I must say is good and quality seems nice since a friend recommended this store because she also bought the same tiles she had in her home in this store. The staff in here is really the best as well as their products and the prices are fair. I did not have a final decision on a particular design that I would buy but I am sure I will have one sure. read more

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We went to Floor and Decor to look. Was approached by a young man named Charlie. He is so professional, courteous and knowledgeable. My husband and I were very impressed . He helped us with bathroom tile, picked it out, explained everything about the tile and we purchased it. Also helped us decide on flooring for our whole house that we are remodeling. Went back the next day and made the purchase. This young man is definitely an asset to the company and the consumer will return. Retailers need more customer service and Charlie is definitely at 100%. Thank you so much Charlie for all your help and kindness. Keep it up . Hurray for you!!! read more

My husband and I scheduled a design services appointment with Paula to assist with choosing tile for our bathroom remodel project. Paula went above and beyond with helping us! She was super helpful, friendly, and professional and is the reason we will be using Floor & Decor again for our next bathroom remodel. If you do schedule a design appointment, make sure you ask for Paula! She's absolutely wonderful and her suggestions were so helpful!!! Thanks again! read more

After shopping at multiple tile shops I found floor and Decor to be much more reasonably priced and the quality of the tiles to be pretty good. I didn't have to worry about any broken tiles when I receive my boxes from online ordering. I also found the staff very helpful. read more

Shout out to Miguel one of the managers at the store for his assistance with a situation we encountered in dealing with a scam artist contractor. Miguel listened and offered us further assistance with a shortage of tile that was ordered. Thank you Miguel! read more

I needed grout for just one tile. Unfortunately, a 10lb bag was the smallest quantity I could buy. Chris Brinko exceeded my expectations when, instead of selling me the 10lb bag, he went in back and found just enough of the exact grout I needed for just one tile. He put it in a zip lock bag and gave it to me at no charge. Because of that gesture, I proceeded to buy my new kitchen faucet at F/D, instead of the Kohler store. Thanks Chris! read more

Worst customer service ever! The manager doesn't care about anything. I keep asking to talk to a manager for an hour now and they keep sending different people but not the manager. Iam here to return a small saw that i bought couple days ago for a very small travertine mosaic job (prowler 4.5 worst garbage ever) because the guard broke 2 times and the tiles keep getting stuck when I try to cut them. I end up using a grinder to finish the job. They don't accept returns for tile saws! Its a new policy they say. Why don't they mention it when they sell the saw on the shelves or when you paying for it. Thats illegal! If something isn't working as intended too you should be able to return it! Buyer be aware! read more

The best thing about Floor & Decor in Arlington Heights is Kelsie! The five star rating is for her level of customer service. I arrived at the Arlington Heights Floor & Decor after I had already been to the Skokie store and had purchased 60 sheets of tile to be picked up at the Arlington Heights store. The Skokie store employee assured me that a visual was completed at Arlington Heights and the tiles were available and would be ready for pick up. I arrived at the Arlington Heights store and was told they didn't have that quantity of tiles. That is when Kelsie jumped in and located the tile and visually inspected every sheet of tile. She then did an inventory check and arranged for the Lombard store to do a visual inspection for the additional 30 sheets of tile that I needed. read more

I had some clients go there to buy their tile and they got a great deal, but I have to mention that some of the tile you will find there will be "after this is gone, there is no more" kinda deals. Just be aware of that and buy more than enough when you purchase them for your project. read more

DO NOT BUY ONLINE! Their website is full of lies. Buyer beware. You will be charged for shipping, when the product is already sitting on their shelve. I was just in the Arlington Heights store and there were 15-19 boxes of a product I wished to purchase. Didn't have my truck, so went home and thought I'd place an order for pick up at store. Great sale price, BUT, then add on another $132 to have it shipped to store! WTF? I went back to store thinking no one could have bought all boxes that quick and I was correct, all still sitting there! I will use another store who is honest and treats customers with respect. Crooks! read more

Look for Chris the Pro manager!!! He took his time with me and put an amazing idea together for my master bath! So grateful!

Bought engineered bamboo flooring floor them, checked all the labels on the boxes to ensure i buy the same type of flooring. Midway through installation we found that some of the next few boxes had a different stain color. Recommend for everyone to open every box before you buy/install. Very disappointed. read more

Floor & Decor - Piece at the top is much lighter. - Home Decor Near Me - Arlington Heights, Illinois

Very rude and unprofessional management on duty during a Sunday afternoon visit in person. When I asked the cashier to speak with a manager at the register regarding a return, a manager responded thru the walkie-talkie shouting out her reasons to decline the return or exchange of items to the cashier that were heard thru the whole line behind me of why she would not take the return and she did not come to the register. After hearing that chatter, I was in shock and requested the cashier immediately call a manager to come to the cashier afterwards for the second time that I am not happy with that professionalism. The manager finally came. After requesting a return and/or exchange from the manager by the name of JOY and being declined, I added that I was doing all this on behalf of my mother who couldn't come herself because of her busy work schedule and to please make an exception. I was trying to explain her that my spent the past year and still does currently work a lot of countless hours in the hospital during this COVID-19 pandemic and I wanted me to help her out. JOY did not want to hear it, and instead said I was speaking up and wanted me to leave (YES, I WEARING A MASK & STANDING BEHIND A PLEXY GLASS & wanted to make sure she does hear me) but instead she walked away. Very unprofessional and rude! Who is the General Manager of this location or who is her boss because she asked me to call a 877 number and find out? Really!? My blood was boiling and on my way out of the store and few of her colleagues in lower positions noticed and asked me if I was ok. They added that is how she treats her employees in the store that are below her. Not surprising!!!!! read more

Madison and Aj helped me tonight to help pick grout for my new tile project. They were super friendly and very helpful. Thanks!