We've just completed remodeling our guest bathroom and couldn't be happier with the tiles Mareena…read morehelped us select. We have always used The Shop, but this time the assistance was exceptional. Mareena was able to interpret the look we were trying to achieve and it turned better than we had envisioned. The tiles and supplies were available in two days and delivery was free. We couldn't ask for more. Can't wait to show off your new bathroom! Judy A.

Due to Covid and the lack of availability of tilers, my job was postponed until January. As a…read moreresult, my ability to return extra tiles had expired. But with the kindness and understanding of staff member, Ali A. And the store manager, I was able to return extra tiles. I am so grateful for their assistance throughout my project: George S, my salesman and designer, Ali A for advocating for me, and the manager who approved the return. If you need tile, The Tile Shop has great choices and great service!

Angela L was very helpful and knowledgeable with all the bathroom fixtures I needed for the…read morerenovations of the 2 bathrooms, I highly recommend using her in any of your renovation needs!

I'm in the early stages of planning a bathroom reno project and one of the contractors I've talked…read moreto suggested I go here, as she uses them for a lot of the work and can get special contractor pricing. I came here to look around and see what options are available, and I love that they actually have floor models of tubs so you can sit/stand in them to see what they're like, versus only seeing photos online. The prices they quoted me (using the contractor partner's pricing) seemed reasonable-ish, compared to what I saw online for the same items through other suppliers. I haven't made any final decisions yet because it's going to be an expensive and annoying project (I only have 1 bathroom so trying to figure out how to navigate not having a toilet or shower for a week or more is fun). Once I'm ready to commit, I'll likely end up buying the new tub and toilet from here, and maybe some fixtures.

One of a number of Crate & Barrels in the greater Chicagoland area, this was a nicely laid out…read morestore in Northbrook. We had dinner reservations in Winnetka and had an hour to use up before eating, so we drove over to Crate & Barrel for a little shopping therapy. This Northbrook store is a nice representative of the chain, carrying all of the usual merchandise you've come to expect. For us we always gravitate to the glassware where the Crate & Barrels have a great selection. We especially like the Aspen line which is made in Slovakia, and on this visit purchased a box of eight martini glasses: while you can spend $15 per glass on some brands if you desire, this line has more reasonable prices like $6.25 ... $49.95 for eight. We also got a few other items as Crate & Barrels are famous for stocking a few things that you won't find anywhere else. Nice visit. Crate & Barrels show that brick and mortar stores aren't done yet and can compete with the Amazons very nicely.

Beware of ever changing shipping & delivery dates…read more They will not deliver to you even remotely close to what they advertise when purchasing. Crate and Barrel systematically and routinely engages in fraudulent advertising related to availability & scheduling of their products. Items listed as in-stock regularly turn out not to be in stock but you will only find this out after you pay. Delivery scheduling dates are committed & promised at checkout and pushed out (months) with no recourse. I've personally filed complaints with the Michicgan Attorney General, Minnesota Attorney General, and BBB. Crate and Barrel responded to the BBB complaint effectively saying "Yeah we lied about timelines, oh well and we'll keep doing it to other people." So, you've been warned. Room & Board is better quality and they are honest. Crate & Barrel is dishonest and fraudulent.

I had a very disappointing experience with Williams Sonoma in Lake Forest. Before purchasing a Jura…read moreespresso machine, I was informed that there was a 30-day return policy. After receiving the machine, I decided it wasn't the right fit and returned it only 3 days later. To my surprise, General Manager Jenni refused to accept the return simply because the box had been opened, despite the purchase being well within the stated 30-day return period. A customer cannot reasonably evaluate an espresso machine without opening the box. The return policy was not clearly explained at the time of purchase, and I feel misled by the way this situation was handled. The lack of flexibility and poor customer service were extremely frustrating, especially for such an expensive purchase. I would not recommend this store based on my experience.

So good to have a quality kitchen/dining goods store in Lake Forest. The staff is always helpful…read moreand a good resource for their products, how to use the items, including recipies! No problems with returns. Great stop for a hostess gift as well.

I have always had great experiences at Ace Hardware in Northbrook--the customer service is…read moreexceptional, and I'm always in and out within minutes. Before the snowstorm on 2/12/25, I was trying to get my snowblower working. I had filled it with gas, but it wouldn't start. So, I went to Ace to purchase a gas stabilizer as recommended in the snowblower instructions. The person who greeted me at the door asked what I was looking for, and after I explained, he asked how old the gas was. He then told me I was going about it all wrong and suggested I try TRUFUEL instead. Unfortunately, they were out of the size I needed. A snowblower tune-up at my house was going to cost $300, so I decided to visit a local auto parts store to find TRUFUEL. Sure enough, after draining the old gas and using TRUFUEL, my snowblower started right up! I was so happy! Thank you, Ace Hardware, for the great advice and excellent service!

I LOVE our local Ace Hardware(Northbrook)! They are ALWAYS very helpful and have a tremendous…read moreselection of products/options. If they don't have the needed item, they do everything possible to find it or suggest where it can be located.

We have worked with Maddy a few times and she is so knowledgeable! She helped us pick paint colors…read morefor two small home projects. We will definitely be back.

Went in there today to buy some tape there were people behind the counter never acknowledged my…read morepresence had to wait at least 5 to 10 minutes to get checked out didn't apologize weren't very nice and the last thing he said was that's all he wanted to buy to say the place has gone downhill they need structure and customer service if I didn't need the tape today, I would've went to Home Depot or Menards saved a lot of money and at least got a smile when I got checked out

Don't look for any help…read more I needed a couple of cuts on their panel saw and was told "we don't do that". I asked, "Any suggestions?". Response was "no". Big help guys!

Wow! Excellent service and friendly staff, Standard Lumber beat all expectations. Superior, grade…read moreA+ quality lumber that is cheaper than many of big box stores. I'm very happy with the product I received along with the professionalism of this place. Highly recommended for contractors and DIYs alike. Will be going back.

We were very pleased with our first experience with Bath Fitter a few years ago for our bathtub…read moreliner and decided to use them again recently for our shower. We love our new shower! We found Bill our sales person to always be professional and courteous and Katie in the Lombard office to be available to answer any questions during the process. Routine maintenance of sealant was done quickly and efficiently by Vicente and looked like new! We appreciated our installers Alvaro and Juan who worked diligently, and in a timely manner, and upon completing the job, left the area clean and tidy.

Routine maintenance of sealant was done quickly and efficiently. I appreciate that this is part of…read moremaintaining my warranty. I love my walk in shower! Vicente was accommodating to my schedule and arrived as promised. He did an outstanding job! Thank you!!