I recently had my office re-done with Closet Works and I am extremely pleased with the results…read more The entire process was user-friendly. First, a designer arrived at my office and assisted me in finding out what I wanted to achieve with this design. She spent a ton of time measuring my office, existing computer equipment, etc. In addition, she offered great suggestions for improving my workflow and assisting me with picking materials (wood, colors, knobs, hardware, lighting, etc.). Less than a week later, she delivered detailed drawings to me for review and approval. Once I gave her the green light, Coset Works created my custom products and set up an install. The install was smooth, clean and easy. The installer was friendly and focused. The end result - a great office environment. I would highly recommend Closet Works to anyone looking for an exceptional experience in customized home/closet/office building.

I have learned Closet Works is now part of The Container Store, they manufacture their own Elfa…read moreDecor and Preston closets right here in the USA. Made by individuals that take great pride in their work, which is visible in the quality of their products. They do it all, in home designs, manufacturing, shipping and installation. Having their own installation team ensures the projects are installed consistently and correctly. No matter the size of project i feel this company can get the job done right! I have shopped The Container Store for years and they offer multiple lines of closet and storage solutions that fit many budgets, which makes it a great value for any budget. You'll find they not only offer closets, but they have a line of garage organization systems. The quality of the garage systems is spot on. Very good quality! While visiting one of the Chicago area stores, I saw they even have wooden wine racks, work from home office spaces and many more specialized custom spaces. I love their latest lighting storage solutions as well. Very innovative! Great value and a fun place to shop. The stores staff are always friendly and welcoming. I've shopped with a lot of the same staff for years which tells me it must be a great company.

I had a wonderful experience from design through installation! I worked with Brad on the design,…read moreand he was incredibly patient as I went through several iterations. Since the closet was still under construction, there were changes along the way, and Brad was always flexible, accommodating, and helpful throughout the process. Scheduling the installation was also very easy, and they worked around my availability. The installation crew was fantastic--professional, efficient, and respectful of my home. They did a beautiful job and made sure everything was thoroughly cleaned up before they left. Overall, I'm extremely happy with the entire experience and would highly recommend them!

Edit to add to the owner's response:…read more The owner is a blatant liar. Also, near blind as he doesn't seem to recognize the difference. To correct his lie, they never offered the free replacement. I initially held the remaining payment expecting them to address the issue, but they threatened me with things like filing a lien. So I paid the remainder. I even paid extra to replace the incorrectly installed drawers, which were flat drawers. The second time, they were installed incorrectly again, differently designed shakers. The result is what the photos here show. Extremely irresponsible. BTW, you are the one who did incompetent job and you want to move on without fixing it? What a joke. --- This was our 2nd time working with them. The first time, back in 2020, went very smooth, so we decided to work with them again for our new home. This time it was night and day. It couldn't have been worse. We chose shaker everywhere, but noticed the design draft showed the top drawers flat. The designer told us it was a glitch in their new software, but they went ahead and installed the flat ones anyway. I asked to have it changed and held payment until they fixed it. Instead, they blamed me for an outcome I supposedly approved, and insisted I pay extra to make them shakers. So I did. Then the final result came out like the photo. There's an obvious discrepancy in the width of the cove area (the sloped section between the outer and inner profiles). The designer couldn't even see the problem. The owner never responded at all. I even filed a complaint with the BBB, and they never addressed it. So the BBB closed the case. It's painful to see them treat me like this when I liked them so much 5 years ago. Avoid these crooks if you can.

As good as can be. I've added photos of the vanities they built for our 2 bathroom renovations…read more Such attention to detail. John did finish sample until I was happy - actually he did them until he was happy and that worked even better for us. Kinda of a shame to put such beautiful wood cabinets in tiny bathrooms, but it makes turning on the light that much nicer. Looking for custom wood anything - look no further!

We have used the team at Roselle Custom Woodwork on several kitchen and bath projects over the…read morecourse of more than two decades. They delivered with not only outstanding quality but also perfect accuracy. At least two of the projects were challenging due to old construction and imperfect/irregular walls etc. If a six-star review was possible on a five-star scale, we would happily rate them as six-star on the quality of their workmanship. Their product is an incredible value considering their accuracy & workmanship.

Someone answers the phone when you call! Then, you receive reliable and personalized service. The…read moreprices are affordable without lacking quality. Will only use and recommend here for all my flooring needs.

This was an excellent experience every way!! I had some ripples and bulges on my bedroom carpet…read morethat needed to b stretched although the carpet was in excellent condition. I called Rob and we had an appointment scheduled within four days. Our building is difficult to work in because the Management Office requires lots of insurance documentation which Rob was able to deliver immediately. He arrived on time, did excellent work and I. could not be happier with the results. I would highly recommend Comfort Carpet for any carpet installation or repair. Thank you Rob, you did a beautiful job. Martha Anne Yandle

The lack of professionalism and inability to apologize for their shortcomings is staggering. The…read moreonly way I can rationalize their 5 star reviews, is that they must have been paid for. From start to finish, which was very short lived, they were rude, delayed, and disorganized. I tried to set up an appointment via their online booking form. It took them 2 days to get back to me. No worries, I understand, they are busy. The woman finally gets back to me at 5 :30 p.m. on the weekend of Xmas. I respond with a confirmation first thing Monday morning and she notifies me that someone else has my appointment time already. So apparently, they give out the same appointment time to many people and it's first come first serve. This is where is all goes down hill. I let her know I think this practice is unprofessional and tell her that that 9 a.m. (one of the other appt times she offered) will work. No response. Nothing, nodda, zip. Day of appointment: Door bell rings 30 min early and it's some guy (who knows what his name is because he never introduces himself). We inform him that he is early and we aren't ready yet. He tells us that our appointment is for 8:30 (nope, it's 9) and then tells us that he has other appointments and can't accommodate our time. Then, he looks through his phone for the email chain and sees that it's actually set for 9 a.m. because he backtracks and finally says that he can do 8:45 a.m. Fine, I'm not happy about all of this, but fine. Through all this he never apologizes. He rolls back up at 8:55 a.m. and when I answer the door, I explain to him that I'm confused by the mixup and let him know about the email exchange with the lady behind the email. He says, "Well, I'm here now so we can move on". Um, no, we can't. This is just getting worse and worse by the second and I tell him so. He comes in and as I'm letting him know that I'm upset by their unprofessional behavior and disorganization, he just stares at me. Doesn't say a word. At this point, I'm fed up and tell him an apology would appropriate. He then starts blaming ME for their unprofessionalism and horrible customer service saying that I took too long to get back to them in the first place. At this point, I told him to leave and escorted him out. I have no idea if this was Mike, the owner, or not, but this was one of the most appalling customer service experiences I've had in a long, long time. This was NOT 5 star service as suggested by the other reviews on here. I guess, your mileage may vary with these guys? So, I'll be using another company to make my spare bedroom into a walk-in closet. In response to Mike's rebuttal, I wish he would have apologized for any of the mix ups at any point, however, he never did. Despite his completely inaccurate account of the story, much of which I have emails to prove. If he finds it insulting to know that I found the email exchange and early arrival to be rude and unprofessional (the "insults" spoken to him), then so be it. Hopefully he will learn from his mistake and provide more professional service to his future clients. And yes, I am the one that booked the appointment, and emailed with him the entire time. My fiancé opened the door.

I can't compliment this business enough. I received two quotes - one from a company I'd used…read morebefore in my condo and one from Mike. Even though I'd used the other company in my last home and was satisfied, I went with Mike because he was a lot more responsive and his quote was more competitive. I couldn't be happier with that decision! Mike went way above and beyond my expectations. Our closets are tricky - very old house that has been rehabbed, but still with difficult closets. Mike assured me it was no problem for him to give us great solutions. He even discussed some of the construction aspects of my home showing an understanding for why the closets are the way they are in contrast to the other guy who complained about the 'developer.' The icing on the cake, though, was after Mike beautifully completed the job, I had a handyman over to change the door from inward to outward swinging. He completely wrecked one side of the closet! I called Mike to ask about how I could fix it and at NO CHARGE he offered to come out to replace the broken part!! He came within a week and fixed the botched panel in less than 10 minutes in a courteous and professional manner. That is way above and beyond the call of duty. I would absolutely recommend Mike to anyone. Having organized closets is life changing and Mike is such a pleasure to work with, from start to finish to fixing other people's mistakes :)

We had a wonderful experience with this company, especially with the careful oversight of Alex…read more The team was careful, efficient, and delivered kitchen countertops just as we had hoped. I felt that communication was honest, sincere, and timely. Additionally, they went the extra mile to keep to our timeline. I would happily recommend this company.

The countertops are beautiful BUT they ruined my kitchen faucet and didn't tell me so when the…read moreplumber came to reinstall, I had to buy one he had on his truck. Had I known, had the installers told me, i could have run out to get one for hundreds less before the plumber came. Halil said he would look into it and has never reached back out. Again, very nice quartz countertops, but the install left a lot to be desired.

Our water heater started leaking water and after describing the issue to a plumber he told us we'd…read moreneed to replace it. After price checking with a couple different companies each option was VERY expensive. Walt told us he'd be able to come take a look and hopefully fix it! Walt went with me to purchase a new one and installed it! He fit new copper piping and looks and works great! Highly recommend!

During quarantine, I started building up a garage gym but needed a squat rack or spot to do…read morepull-ups. The tricky part was that I needed the equipment to be quickly converted back into a garage to fit the car. After reaching out to Walt about the idea of a squat rack that I could easily move out of the way, he quickly pulled together plans and built me this squat rack within 48 hours. It has various spots for me to do squats and pullups, as well as my significant other who is 6'3. We both use the squat rack weekly to lift and do pull-ups. It is beyond sturdy and easily folds into the wall and out of the way for when we need the car parked.

I was very pleased with Imperial Stone from the very begging. In our kitchen, we had new hardwood…read morefloors put in, brand new kitchen cabinets and Cambria quartz countertop. I was told that the project would take about 4 weeks, but in actuality, it only took 3 weeks. I'll definitely call on them again for my next project, master bath.

My MIL told us we had to come to Derek for our stone. We came to the show room and wandered around…read morea bit to see what we wanted. We of course went for the most expensive stone. We talked with Derek, he showed us some cost effective options but none of them were quite what we wanted. We ended up getting the pricey quartz but Derek got us a good deal. We ordered and paid half up front. 2 weeks later the counters were install, even the sink. The install went perfectly and stone is gorgeous. Install only took about 3 hours and had no issues. Stone is holding up well!