The lack of professionalism and inability to apologize for their shortcomings is staggering. The only way I can rationalize their 5 star reviews, is that they must have been paid for. From start to finish, which was very short lived, they were rude, delayed, and disorganized. I tried to set up an appointment via their online booking form. It took them 2 days to get back to me. No worries, I understand, they are busy. The woman finally gets back to me at 5 :30 p.m. on the weekend of Xmas. I respond with a confirmation first thing Monday morning and she notifies me that someone else has my appointment time already. So apparently, they give out the same appointment time to many people and it's first come first serve. This is where is all goes down hill. I let her know I think this practice is unprofessional and tell her that that 9 a.m. (one of the other appt times she offered) will work. No response. Nothing, nodda, zip. Day of appointment: Door bell rings 30 min early and it's some guy (who knows what his name is because he never introduces himself). We inform him that he is early and we aren't ready yet. He tells us that our appointment is for 8:30 (nope, it's 9) and then tells us that he has other appointments and can't accommodate our time. Then, he looks through his phone for the email chain and sees that it's actually set for 9 a.m. because he backtracks and finally says that he can do 8:45 a.m. Fine, I'm not happy about all of this, but fine. Through all this he never apologizes. He rolls back up at 8:55 a.m. and when I answer the door, I explain to him that I'm confused by the mixup and let him know about the email exchange with the lady behind the email. He says, "Well, I'm here now so we can move on". Um, no, we can't. This is just getting worse and worse by the second and I tell him so. He comes in and as I'm letting him know that I'm upset by their unprofessional behavior and disorganization, he just stares at me. Doesn't say a word. At this point, I'm fed up and tell him an apology would appropriate. He then starts blaming ME for their unprofessionalism and horrible customer service saying that I took too long to get back to them in the first place. At this point, I told him to leave and escorted him out. I have no idea if this was Mike, the owner, or not, but this was one of the most appalling customer service experiences I've had in a long, long time. This was NOT 5 star service as suggested by the other reviews on here. I guess, your mileage may vary with these guys? So, I'll be using another company to make my spare bedroom into a walk-in closet. In response to Mike's rebuttal, I wish he would have apologized for any of the mix ups at any point, however, he never did. Despite his completely inaccurate account of the story, much of which I have emails to prove. If he finds it insulting to know that I found the email exchange and early arrival to be rude and unprofessional (the "insults" spoken to him), then so be it. Hopefully he will learn from his mistake and provide more professional service to his future clients. And yes, I am the one that booked the appointment, and emailed with him the entire time. My fiancé opened the door. read more

Mike really knows how to create functional and asthetically pleasing closets. I am overjoyed! We purchased a home with these terrible, metal/plastic racks that looked tacky and messy and functionally could not hold anything. Mike and his team put in quality closets throughout my home that essentially doubled the storage space. He is timely and professional. I have twins and so does Mike so he made a perfect balanced closet for my twins' closet. read more

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I can't compliment this business enough. I received two quotes - one from a company I'd used before in my condo and one from Mike. Even though I'd used the other company in my last home and was satisfied, I went with Mike because he was a lot more responsive and his quote was more competitive. I couldn't be happier with that decision! Mike went way above and beyond my expectations. Our closets are tricky - very old house that has been rehabbed, but still with difficult closets. Mike assured me it was no problem for him to give us great solutions. He even discussed some of the construction aspects of my home showing an understanding for why the closets are the way they are in contrast to the other guy who complained about the 'developer.' The icing on the cake, though, was after Mike beautifully completed the job, I had a handyman over to change the door from inward to outward swinging. He completely wrecked one side of the closet! I called Mike to ask about how I could fix it and at NO CHARGE he offered to come out to replace the broken part!! He came within a week and fixed the botched panel in less than 10 minutes in a courteous and professional manner. That is way above and beyond the call of duty. I would absolutely recommend Mike to anyone. Having organized closets is life changing and Mike is such a pleasure to work with, from start to finish to fixing other people's mistakes :) read more

I have a small house and not a lot of storage, so I called Creative Closets and Storage to see what options I had available. The owner (Mike) presented me with a number of possibilities, all of which looked good to me. I ended up choosing a storage bench, which was turned out to be both attractive and functional.(SEE PHOTO). When they came to do the installation, they were curteous and professional, and had completed the job within a couple of hours. When it was all said and done, I felt fairly treated and satisfied with the work. I have recommended this company to all of my friends and co-workers. read more

Creative Closets & Storage - Storage bench. Chris N. - General Contractors Near Me

Mike did an excellent job re-working 1 master closet and 2 smaller closets. He was extremely professional, turned around designs and quotes quickly, and followed up when he said he would. His designs were spot-on to my needs, he had great recommendations, and he worked within my budget. He and his partner showed up in the morning and when I got home everything was done exactly as promised. The only thing I would suggest for people is to consider doing some additional wall cleanup after your old closets are removed since trying to cleanup some of the walls with patch and painting afterwards is much more difficult once the new closet is installed. I would definitely recommend Mike and team to anyone in need of a professional looking closet at a reasonable price. read more

I really loved my experience working with this company. Mike responded to my request for a quote very quickly and was able to make it out to my house within a couple days to see the spaces I was looking to restructure. He made useful suggestions and provided a quote the next day (even though it was a Saturday). When he came out to do the work, he was right on time (early even!) and did the work quickly. Mike was always really polite, responsive, and helpful. I would definitely recommend Creative Closets & Storage to anyone looking to rework their closets (pantries, cabinets, whatever!). Great customer service and product, in my opinion. read more

I really enjoyed working with Mike on our closet project. We just built a new house and needed six closets, a linen closet and a walk in pantry done. Everything was done quickly and efficiently. The quality of the product is great. The functionality is exactly what we wanted and the service (before, during and after installation) was stellar! I would totally recommend to my friends and family! Thank you! read more

I'm a new homeowner and hired Mike and his team to redo a hall closet and our master bedroom walk-in. I simply couldn't be happier with my new closets, I feel like their storage capacity has increased 3-4x easily. My finance and I looked at three different quotes prior to hiring Mike and he came back with the best designs and price, in addition to being the easiest to work with. I will recommend him to all of my friends and family for their closet and storage needs. Thanks Mike! read more

I contacted Creative Closets & Storage because my master bedroom closet is (was) completely dysfunctional. The space in the closet was underutilized because the existing design was so horrible. After a quick phone consultation, I scheduled an appointment. Mike came over, surveyed my closet, took measurements, asked me what I wanted and we hashed out ideas. The following week, I received computer generated renderings based on the limitations of the space as well as my wants. I e-mailed him a potential tweak, he obliged, rendered a new design, I okay'ed it, and he was back out a week or two later to install my new closet. Overall, he did exactly what I wanted-- he created a nice looking closet that is functional and he kept to my budget. Truly, I could not have asked for a better experience. read more

I am very happy with my design and final product. I requested a custom internal closet design of a very high ceiling condo closet space which was poorly designed by the condo developer. I received my design and after feedback and discussion of price which was very reasonable we went ahead with installation. I am very happy how it transformed the space and has made my condo appear larger. Thanks CC & S! read more

We had 3 of our closets redone and are very happy with how they turned out. Mike was super knowledgeable and great to work with. His bid came in less than two other companies. He even came back two weeks after the work was done to add an additional shelf at no cost. read more

Mike installed 3 closets for us and from start to finish he was amazing to work with. After reaching out to him for an estimate, he responded quickly and made an appointment to come measure. He was flexible with our schedule, showed up on time and had the designs back within a day or two. I had a few questions and he was patient with us while we decided which closets we wanted to go with-and ultimately went with all 3. Day of installation Mike arrived on time, and I was shocked when he was finished only 2 hours later because I was expecting this to take much longer being that they were custom. He laid blankets so that he didn't track dirt in and out as he carried in supplies and he was extremely professional. The closets look exactly as the drawings depict (amazing) and we are so excited to use them. I fully plan to hire him again when we decide to complete the last two closets without existing storage solutions. I wouldn't hesitate recommending Mike to anyone and everyone needing a custom closet solution-he is truly a gem and I am so happy he was recommended to me by a friend. Thank you Mike! read more

We had an unusual L-shaped master walk-in that was narrow and too crowded. Mike was the perfect choice for the job of designing and outfitting our space with a custom closet system. He replied quick to set up a consult, submitted a great design earlier than promised, worked with us to make changes, and got us in for install more quickly than I expected. He was great to work with and out closet is amazing and feels incredibly spacious. I'll be calling him to do our other closets soon and would recommend him hands down. read more

I hired Creative Closets to redo my bedroom and I cannot believe how great a job they did. I am already planning on hiring them again to redo more closets in my condo. They were very prompt, polite and had 2 plans with a quote ready for me within a day. I ordered one of the closet plans and they everything ordered an ready to install in two weeks. On the day of the install they again showed up on time and had all the work completed in less than three hours. A real pleasure to work with and I just love my new beautiful closet! read more

Mike is the man. I had a lot of questions for him and I asked him to do many revisions to the initial proposal and he I can't say a bad thing about him. Well...maybe that he is a White Sox fan but other than that he was great to work with. He was very professional, knowledgeable, friendly and timely. Overall, it was a great experience and my closet looks better then I could have expected. read more

My closets look bright, modern and HUGE! The team did a fantastic job from consultation through installation. They were fast, too. 3 closets done in under 3 hours! They protected my hardwood floors before they put their materials down, didn't disturb anything and even cleaned up after themselves. They were very professional. Both my husband and I gained a ton of closet space, and they also look far cleaner and organized too. Nice sleek look. Thank you! read more

Mike is wonderful! He is nice, professional, and listens to your needs. He arrived 10 minutes before my appointment and completed the job within an hour. I live in a high-rise condo building in Chicago and have a reach-in closet. Mike was able to design a closet to utilize all of the space. I absolutely love the design! I have light purple walls and used candlelight wood. The colors go perfectly with each other. I would definitely recommend Mike to anyone looking for custom closets. Thanks again, Mike! read more

I can't say enough good things about Mike. Very knowledgeable and punctual, he gave me closets that make my friends jealous. It's almost impossbile to find a trustworthy contractor these days, so I was really impressed with him. He is probably the only person I do not really know who I would let stay in my condo building something while I was not home. Mike showed up early for the consultation and sent me a design the next day (the turnaround time for the other companies was a week or more). The closets (bedroom and hallway) were built within one morning and are exactly what I wanted. read more

Mike constructed a well designed and sturdy closet installation that we will be happy to have for years to come. He was extremely professional and easy to deal with. He also correctly identified potential pitfalls pertaining to the job, namely faulty plaster that we had reworked before he started his construction. I would recommend him to anyone looking for closet work. read more

I recently had 4 closets redone in my condo and I couldn't be happier with the results! Mike was wonderful to work with, on time (early!!!), responsive, knowledgable, and most importantly, made my closets look awesome! I will definitely recommend Creative Closets and Storage to all my friends! read more

I recently became engaged. Therefore my fiance and I were combining households - which really meant closets. Now - I am a fashionista. So the thought of combining or as I dreaded - losing closet space sent me into panics. However, Creative Closets provided a plan, complete with images as to how I would actually maintain the original space on one side while included my fiance on the other. I was still skeptical. But when I saw the final product I was beyond happy. My fiance loved it and I maintained all my space. One step closer to a married woman - sharing a closet! read more

This review is long overdue. Mike and Rachael installed my closets (4 walk-ins and 1 reach-in) in July. They did a phenomenal job. They were professional, accommodating (to my many schedule changes), punctual, warm and offered me a great price even with 2 Living Social vouchers. I am renovating my entire condo downtown and using very expensive contractors and the only part of this renovation that was pleasant was dealing with Creative Closets. Thank god I did not have my contractor set it up. I got the closets just the way I wanted. Thanks, Mike and Rachael for your stellar customer service. read more

Great job. Mike is a super nice guy. My closets look great. I mean....really, really great. They are so much more functional now. Friends want his name. So glad I used Mike over anyone else. I will be using him again in the future for my other closets. Thanks! read more

I had no idea what I wanted done with my closets but I knew I needed help. Mike had great suggestions and was very patient in explaining my options. He got back to me very quickly with design drawings that solved my storage problems (especially too many shoes all over the place). I have recommended him to my friends and would use Creative Closets again. His attention to detail left me with a brand new walk-in closet that actually works. read more

We recently hired Mike to install a closet organizer in our master bedroom. Mike was very responsive and had the best design and prices of all the companies from where we received quotes. The amount of space we now have is amazing! We did have a minor snafu during installation, but Mike was very responsive and fixed the issue as soon as he could. read more

Mike is very professional and responsive. I wish all businesses are like Creative Closet. When I first contacted him amongst 3 companies I was going to get an estimate for some work in my house, he stood out by responding fastest. I wanted entertainment closet in the basment for some storage and TV stand as well as pantry shelves and sitting bench and closet in one of the bedrooms. I loved his web based graphics to show the design in advance and reasonable quote. I made a couple of changes along the way but he was patient to work with me. The end product is absolutely beautiful! He worked on 3 things for about 7 hours straight and all look better than I expected. I am sure I would need more storage or shelves done in my house and I would use him again and again. I highly recommend him for any wood work. Two Thumbs up for this business. By the way, I don't usually write a review. Only for the best! read more

Mike does a great job. He listened to my needs and designed a system that met them. He was extremely professional throughout the entire process. And when he found something wrong with the shelves he installed, he told me and came back and installed all new ones. Not every company would be so honest and do that. I would highly recommend him to everyone I know. I love my new closets! read more

Creative Closets, Mike and his team did an excellent job with our closets. I am happier than I ever thought I would be with them. I received exactly what I wanted and the quality of the products and install what top notch. They cleaned up everything when they finished and I was able to start putting my stuff away immediately. The drawings we received after the initial consult where spot on and I can't say enough about how pleased I am with my closets. read more

We just purchased a new house with some tricky storage space and some interesting nooks and crannies. I checked around with many closet companies and found that they did not return my calls and if they did they were a (typical big business/don't care about costumer service) types. Then I found Creative Closets and it was one of the best things I have ever found. Mike is amazing. He is a class act who is always on time, professional, and follows up on everything. To me that is so important when hiring someone. He returned my call right away, came to give me an estimate right away and was extremely professional. He created several different ideas for my odd spaces. I was so excited I couldn't believe it. I didn't think there was any hope for my closets and odd spaces. When Mike came out to install my closets, he was fast and professional. And to top it off they are SO affordable. I feel like I hit the jackpot. The closets are perfect. They are beautiful and work perfectly for our needs. Nothing compares to Creative Closets. I would highly recommend them to everyone. read more