The lack of professionalism and inability to apologize for their shortcomings is staggering. The…read moreonly way I can rationalize their 5 star reviews, is that they must have been paid for. From start to finish, which was very short lived, they were rude, delayed, and disorganized. I tried to set up an appointment via their online booking form. It took them 2 days to get back to me. No worries, I understand, they are busy. The woman finally gets back to me at 5 :30 p.m. on the weekend of Xmas. I respond with a confirmation first thing Monday morning and she notifies me that someone else has my appointment time already. So apparently, they give out the same appointment time to many people and it's first come first serve. This is where is all goes down hill. I let her know I think this practice is unprofessional and tell her that that 9 a.m. (one of the other appt times she offered) will work. No response. Nothing, nodda, zip. Day of appointment: Door bell rings 30 min early and it's some guy (who knows what his name is because he never introduces himself). We inform him that he is early and we aren't ready yet. He tells us that our appointment is for 8:30 (nope, it's 9) and then tells us that he has other appointments and can't accommodate our time. Then, he looks through his phone for the email chain and sees that it's actually set for 9 a.m. because he backtracks and finally says that he can do 8:45 a.m. Fine, I'm not happy about all of this, but fine. Through all this he never apologizes. He rolls back up at 8:55 a.m. and when I answer the door, I explain to him that I'm confused by the mixup and let him know about the email exchange with the lady behind the email. He says, "Well, I'm here now so we can move on". Um, no, we can't. This is just getting worse and worse by the second and I tell him so. He comes in and as I'm letting him know that I'm upset by their unprofessional behavior and disorganization, he just stares at me. Doesn't say a word. At this point, I'm fed up and tell him an apology would appropriate. He then starts blaming ME for their unprofessionalism and horrible customer service saying that I took too long to get back to them in the first place. At this point, I told him to leave and escorted him out. I have no idea if this was Mike, the owner, or not, but this was one of the most appalling customer service experiences I've had in a long, long time. This was NOT 5 star service as suggested by the other reviews on here. I guess, your mileage may vary with these guys? So, I'll be using another company to make my spare bedroom into a walk-in closet. In response to Mike's rebuttal, I wish he would have apologized for any of the mix ups at any point, however, he never did. Despite his completely inaccurate account of the story, much of which I have emails to prove. If he finds it insulting to know that I found the email exchange and early arrival to be rude and unprofessional (the "insults" spoken to him), then so be it. Hopefully he will learn from his mistake and provide more professional service to his future clients. And yes, I am the one that booked the appointment, and emailed with him the entire time. My fiancé opened the door.

I can't compliment this business enough. I received two quotes - one from a company I'd used…read morebefore in my condo and one from Mike. Even though I'd used the other company in my last home and was satisfied, I went with Mike because he was a lot more responsive and his quote was more competitive. I couldn't be happier with that decision! Mike went way above and beyond my expectations. Our closets are tricky - very old house that has been rehabbed, but still with difficult closets. Mike assured me it was no problem for him to give us great solutions. He even discussed some of the construction aspects of my home showing an understanding for why the closets are the way they are in contrast to the other guy who complained about the 'developer.' The icing on the cake, though, was after Mike beautifully completed the job, I had a handyman over to change the door from inward to outward swinging. He completely wrecked one side of the closet! I called Mike to ask about how I could fix it and at NO CHARGE he offered to come out to replace the broken part!! He came within a week and fixed the botched panel in less than 10 minutes in a courteous and professional manner. That is way above and beyond the call of duty. I would absolutely recommend Mike to anyone. Having organized closets is life changing and Mike is such a pleasure to work with, from start to finish to fixing other people's mistakes :)

Our closet design experience from initial call to installation was literally perfection. Our…read morebedroom closet was narrow and had a few odd dimensions but Tammy created a fully functional and beautiful design for us. The person who came to install was so kind and thorough. This was the first time we had a custom closet install and it's amazing.

Have used Perfection Closets on several different projects. Mabel is always wonderful to work with…read moreand has a great eye for design and maximizing space. Augie was the installer. They had put two days aside for our project, however, Augie's hard work and discipline, he managed to complete all three areas in one day all by himself. He was amazing to work with.

Thank you Quality Custom Closets! I'm way delayed in this review but I have been loving my amazing…read moreclosets for more than a month. Everything from Felick's design to the installer and installation were top notch. No pressure, happy to revise designs and offer suggestions, overall couldn't be happier or more satisfied. I would highly recommend!

I highly recommend Quality Custom Closets. After weeks of obtaining quotes from other overpriced…read morevendors, Feliks and Mariana were able to efficiently design all of my closets with exactly the layout and functionality I was looking for with high-quality materials and at a very reasonable price. Best yet, the whole process (design, order, fabrication, delivery, removal of old closets and installation of new closets) was completed in an extremely impressive two week time period. Overall, I could not be happier with everything. Thank you!! - Mike D.

Gabriel and Alex installed our garage cabinets todays. They were on time, clean, respectful and did…read morean excellent install. We have had Closet by Design over 20 years in 5 different states and locations. Although Illinois pricing was higher than what we paid for similar items in the past, we still feel they are a good investment and have helped sell each of our homes.

I am speaking from my experience and this is definitely not a custom-made closet. The material was…read morepre-made and they made it custom fit as close as possible to the size of my closet or the designer who came out definitely miss measured my closet. When I hear custom made, I would expect my design to go wall to wall and floor to ceiling and utilize every inch of my closet space or as close as possible. This definitely did not come close. I have an 8" gap at the top of the ceiling of my closet that allows dust to be collect up there. That really is a waste of good closet space. That could have been used for shelf space. These closets pieces are pre-made. There is no way you can possibly short me 8 inches on a closet when that much space could have been used for the shelves. I feel like I've lost so much space. I was against having someone come in and close off that 8-in space but I'm going to have no choice because I can't really use it for anything and all it's doing is collecting dust and it's hard for me to get up there to dust it off. That is just a dumb move to leave all that dead space up there and I would like an explanation of why that space was not used for my closet . Then there is a 1" gap on the right side of one closet that could have been used up for additional length for the closet and a 1 1/2" gap in the other closet. That's what makes me suspect that this isn't a custom closet but rather an already just pre-made closet material that's just laying around the warehouse that they just had that was as close as possible to the space that fit my closet. Why wouldn't you utilize all of the space in my closet wall to wall? That one inch gap that you left, I had to have someone come in to close up that one inch gap so the shelves would no longer collapse in the closet. Someone had to basically put shims in between the gaps of both closets for the shelves to stop pulling away and collapsing as you can see in the pics. Those metal pegs are not secured to anything so those over time on the right side just weakened and the shelves collapse. The shims had to be put up against your custom-made closet to secure it and hold it together so it would not collapse again. That's pretty sad for something that cost me a couple thousand dollars. This was not a nice experience. Your installer was late, your cranky old lady who answered the phone was rude when I called and then she claimed that someone had called me and said your installer was going to be late and nobody had ever called me. At another point I had spoke to someone and I believe his name was Ed, I spoke to him about a situation with those little metal pegs that don't hold those shelves in place and he told me I'm sure you can figure something out so they don't slide off. Nothing about your company is professional at all. And I would just suggest that everyone goes to California Closets because I have dealt with them after I dealt with your company and everything about that company was wonderful and I did not have a single issue with the closet that they installed. I am just sorry that I did not start with them because I would have saved myself a headache.

I did a complete remodel of my bathroom and closet. I removed the closet door and left it open and…read morewanted it to look beautiful as it would always be open. I was not disappointed. It turned out wonderful. The cabinetry and installation was extremely professional. I am completely pleased with the whole job. Lonny came in advance and measured and he provided me with diagrams of the install. I am so glad I chose Everything Closets.

I have been wanting to use this business for redoing a couple of closets for some time. I finally…read morehad a chance to reach out by email to inquire on consultation. Lonnie responded very quickly and asked for basic project scope, sizes and photos. I provided my details for the custom walk in pantry and additional garage customization. Unfortunately, Lonnie replied, stating that he would not be able to do the work without any explanation? Maybe he's too busy and my project isn't big enough. I could easily have gone to container store or Home Depot but I wanted to give my business to a local business. I guess it's not worthy of them. Anyways giving it 3 stars not for the work but lack of

My absolutely fav go to company for closets for years now!…read more Tammy, has truly remarkable eye for space, thoughtful layout ideas/designs and maximized every inch while still looking clean and stylish. The installation was seamless and the final result exceeded our expectations -- our closets are now both functional and visually appealing. If you're considering a custom closet project, I would absolutely recommend working with Tammy and the team!

Easily recommendable ... Amanda has almost 20 years of experience and it shows. She knows her…read moreproduct, was punctual and follows up quickly. Eric was very courteous and the same could be said about him. Both were very professional.

I recently had my office re-done with Closet Works and I am extremely pleased with the results…read more The entire process was user-friendly. First, a designer arrived at my office and assisted me in finding out what I wanted to achieve with this design. She spent a ton of time measuring my office, existing computer equipment, etc. In addition, she offered great suggestions for improving my workflow and assisting me with picking materials (wood, colors, knobs, hardware, lighting, etc.). Less than a week later, she delivered detailed drawings to me for review and approval. Once I gave her the green light, Coset Works created my custom products and set up an install. The install was smooth, clean and easy. The installer was friendly and focused. The end result - a great office environment. I would highly recommend Closet Works to anyone looking for an exceptional experience in customized home/closet/office building.

I have learned Closet Works is now part of The Container Store, they manufacture their own Elfa…read moreDecor and Preston closets right here in the USA. Made by individuals that take great pride in their work, which is visible in the quality of their products. They do it all, in home designs, manufacturing, shipping and installation. Having their own installation team ensures the projects are installed consistently and correctly. No matter the size of project i feel this company can get the job done right! I have shopped The Container Store for years and they offer multiple lines of closet and storage solutions that fit many budgets, which makes it a great value for any budget. You'll find they not only offer closets, but they have a line of garage organization systems. The quality of the garage systems is spot on. Very good quality! While visiting one of the Chicago area stores, I saw they even have wooden wine racks, work from home office spaces and many more specialized custom spaces. I love their latest lighting storage solutions as well. Very innovative! Great value and a fun place to shop. The stores staff are always friendly and welcoming. I've shopped with a lot of the same staff for years which tells me it must be a great company.

Custom Cabinets repaired and refinished my bathroom vanity, and the whole process was great. They…read morewere super responsive, delivered quality work, ​and now it looks brand new. Will definitely work with them again in the future.

Custom Cabinets Chicago came out and figured out how to fix my flood damaged cabinets. They…read morereplaced what was necessary and what they put in was an exact match to what I had. Excellent price and workmanship. Highly recommend.