Everything Closets

(70 reviews)

My husband and I reached out to Terri to help us organize our condo. We have a baby and had become…read moreoverrun with items. I appreciated how easy Terri was to coordinate with - she even did a FaceTime with me before the session to give me some organization product ideas. Amy was our organizer on the day and she was lovely to work with. She helped us go through our master closet in a very nonjudgmental and straightforward way. She helped us donate almost 3 bags of items. We plan on working with Terri and her team again and would recommend for anyone to hire her for your organizing needs.

Four Years Later…read more.. The Chicago Organizer is still great at helping me get all of my stuff organized and manageable! After I moved house, I had so many rent-a-crates to unpack and return very quickly. I felt overwhelmed and couldn't move two feet without hitting a box, and unpacking by myself was too slow. I contacted Terri again. Terri couldn't come out to personally help me within my limited window of time, but she has fantastic team members. Kammy came to help me, stayed for just under five hours, and we unpacked every rent-a-crate plus all of the cardboard boxes! There is a little left to do in order to make my new place feel like home, but Kammy's help means that 95% of the work is done. I am so pleased with The Chicago Organizer. Terri and Kammy are kind, professional, quite fair in their pandemic requirements, and most of all -- HELPFUL. Money well spent again!

Mission 2 Organize

(63 reviews)

As a single working Mom to an 8year old, my house was getting overwhelmed by toys, crafts, etc. I…read morecouldn't find things and was getting anxious about even having people over to my house. I didn't have time or energy to tackle this by myself so I decided to hire professional help. I chose Mission2Organize because they were highly recommended by a friend and I'm really happy with the results. I can see surfaces in my house again and they set up a system to help me keep things organized and easy to locate. I highly recommend them and would use them again in the future (and probably will).

Our kitchen and bathrooms were touched by angels…read more We just moved into our new condo and let's just say we had more than we thought the space could handle. There was no way we could have unpacked and organized our kitchen and bathrooms over the next few weeks, which is what their team excelled to do in less than a day. Mackenzie was very responsive starting from original quote to appointment day. Because of this they came fully prepared and we feel every minute they used here was optimized to the fullest. It's our first time using this kind of service and Mackenzie, Chloe, Brittany, Mary and Melanie have officially spoiled us for all moves to come. Our home brings us so much joy now.

A W Cleaning And Organization

4.6

(11 reviews)

Supporting families through elder care transitions is hard and exhausting -- managing logistics…read moreand emotions all at the same time. Andrea was an amazing and trusted support, resource, and guide for us as my friend sorted and moved her mom's belonging from her home. Andrea was thorough and compassionate, recognizing that overwhelm, grief, and chaos feed one another, and that her role was to create space and a plan to follow. We are grateful to her. Highly recommend A W Cleaning and Organization.

We had a situation where we needed to have a family friends belongings pack up. AW Cleaning was…read moreprompt, well prepared and hard working. They took great care to sort through all of the belongings, organize them logically for packing, down to separating clothes by season! Everything was packing in clear bins, clearly labeled and safe for storage and transport. They went above and beyond! I hired them again for another project I was so impressed!

Resourceful Organization

(20 reviews)

Danna was a huge help in tackling the decluttering of my home. I needed help with my basement after…read moreyears of disorganization while raising small kids and found myself overwhelmed with way too much stuff we were no longer using. Danna was quick to make a plan, ask questions and provide insight on value or usefulness, point out what she could easily find a new place for or what was not worth saving, recommend products that would assist in organization and make suggestions for systems to help grow with our family that we could utilize after our work together was over. We made such progress after two sessions that we used the remaining sessions to focus on other areas of our home (closets, bedrooms, etc.) I also felt empowered after working with Danna to start organizing smaller spaces in between sessions. This project has made our home feel so much more relaxing and less chaotic. The mental benefit associated with getting our home organized can't be overstated. We also really liked working with Danna as she was able to get the items we were no longer using to people who needed them the most (refugee communities, other organizations) so we felt good about sending items off to get a second life. Would highly recommend Danna to anyone considering her services; she works fast and will help you accomplish your goals and feel more in control of your space.

Danna helped me organize and de-clutter our small apartment. One of the highlights was her…read moreingenious idea to install shelving in our basement storage unit so that we could more easily see and utilize the things in that space better. It was also a huge relief that of the many things I discarded for donation, she was able to take them with her the day-of so that I didn't have the extra task of needed to drop things off at various charities on my own. Danna is a very efficient and hard worker, and I felt like she really valued my time and wanted to make the most of it. Overall highly recommend working with Danna!

Perfection Custom Closets

4.6

(109 reviews)

Our closet design experience from initial call to installation was literally perfection. Our…read morebedroom closet was narrow and had a few odd dimensions but Tammy created a fully functional and beautiful design for us. The person who came to install was so kind and thorough. This was the first time we had a custom closet install and it's amazing.

Have used Perfection Closets on several different projects. Mabel is always wonderful to work with…read moreand has a great eye for design and maximizing space. Augie was the installer. They had put two days aside for our project, however, Augie's hard work and discipline, he managed to complete all three areas in one day all by himself. He was amazing to work with.

Chaos To Order

(51 reviews)

Top quality organizational help & kind, caring organizers. It says m review needs to be a minimum…read moreof 85 characters but I have nothing else to add.

Chaos to Order was Amazing! We moved back into our home after 18 mo. & a catastrophic fire. There…read moreare 6 of us. Mom was feeling super overwhelmed getting the pantry & other projects completed. Kiersten saved the day! She came in like a rockstar. We turned a pantry that had a rice cooker next to the 4 boxes of baking soda into something that doesn't give me constant anxiety. She also helped with kitchen cabinets that had been panic stashed during the move. Kiersten was so professional & had a wealth of sources for me. I'm feeling so much better. This isn't the final, final. But it will give you a great idea of what we got accomplished in 3 hours. Bread box & potato container enroute. AMAZING.

Lettuce Organize

(6 reviews)

Rosetta was great with my mom and greatly helped her out to get organized during her home…read moredownsizing! My mom can be fickle about parting with things and Rosetta helped getting a game plan together to make the move as easy as possible. Lettuce Organize is worth every penny

Best Organizer I could have. Rosetta is owner and organizer, I struggle with clutter and not…read moreknowing how to organize. She is very professional and easy to work with. Worth investing in her expertise. Rosetta knows how to gently nudge you to move the clean up process along. Best part is that she works along side you and is it just telling you what to do. Also she was a godsend in carrying all the crap out is my basement. Items that were for donation were taken by her to Goodwill. Always works to completion of project and does not leave you with a mess or homework. It is really a joint process. The organizer has a good visual and knows how to efficiently place object and gives order to your space. Do not hesitate. Phone: 847-812-0835

The Organized Mama

(2 reviews)

Tuesday is my new favorite day because that's when The Organized Mama puts my life back together…read moreroom by room. 3 kids + a busy job= disastrous home! I've hired organizers in the past, but the majority of them require you to do the organizing with them...and if I had time to organize I won't need an organizer! They also leave my house in perfect condition and then a month later I'm back to where I started. A few months ago I had the genius idea (if I do say so myself) that I'd hire a weekly organizer to slowly get my house in order and then help me maintain it. I did a search on Yelp and beyond and discovered that there are many crazy people in this world who actually like to organize. I'd personally rather get a root canal. After chatting and even meeting with a few organizers I ended up going with The Organized Mama. I liked her personality (totally someone I'd be friends with), she didn't judge me as I took her thru my unorganized house and her hourly rate was inexpensive. Since then she's raised her hourly rate based on demand, but was cool enough to honor her original rate for myself and her other clients. Every Tuesday morning she enters my house and tackles a new room. Some rooms (like the kitchen) take longer than a week, but the wait is well worth it. So far she's worked her magic on my mudroom, kitchen, my daughter's hair accessory area (no joke- the girl has a lot of hair...and bows) and part of my office. She comes for a few hours and then bills me for the time she spent at my house + anything she buys (typically from the Container Store) to keep me organized. I only wish she could stay longer, but understand she has little kids of her own to get home to so will take any time she has. If you happen to be one of those crazy people who like organizing your own you'll absolutely love her blog. The tips and pictures she shares (almost) makes me want to start organizing my house myself, but then I know I can't do half as good of a job as Jessica.

Jessica is amazing! Even if you have ideas on how to organize, the doing part is an overwhelming…read moretask. For me, to the point of putting off doing it forever. Jessica came prepared with ideas, supplies and a lot of energy to help conquer my two worst areas, the kitchen and the playroom(s).... so actually 4 worst areas because the playroom spanned 3 of our rooms. Cleaning up now is so much more manageable. And even a few months after our sessions, we are able to keep it so much more organized than ever before because of how she set it all up.

Chicagoland Custom Closets

(164 reviews)

Edit to add to the owner's response:…read more The owner is a blatant liar. Also, near blind as he doesn't seem to recognize the difference. To correct his lie, they never offered the free replacement. I initially held the remaining payment expecting them to address the issue, but they threatened me with things like filing a lien. So I paid the remainder. I even paid extra to replace the incorrectly installed drawers, which were flat drawers. The second time, they were installed incorrectly again, differently designed shakers. The result is what the photos here show. Extremely irresponsible. BTW, you are the one who did incompetent job and you want to move on without fixing it? What a joke. --- This was our 2nd time working with them. The first time, back in 2020, went very smooth, so we decided to work with them again for our new home. This time it was night and day. It couldn't have been worse. We chose shaker everywhere, but noticed the design draft showed the top drawers flat. The designer told us it was a glitch in their new software, but they went ahead and installed the flat ones anyway. I asked to have it changed and held payment until they fixed it. Instead, they blamed me for an outcome I supposedly approved, and insisted I pay extra to make them shakers. So I did. Then the final result came out like the photo. There's an obvious discrepancy in the width of the cove area (the sloped section between the outer and inner profiles). The designer couldn't even see the problem. The owner never responded at all. I even filed a complaint with the BBB, and they never addressed it. So the BBB closed the case. It's painful to see them treat me like this when I liked them so much 5 years ago. Avoid these crooks if you can.

After recently moving into a new home, I need one of the closets configured for storage for an…read moreoffice. Brad from Chicagoland Custom Closets came out, provided options, and offered a terrific solution. I also had a custom closet that needed to be repaired, which was from another company that was out of business. Brad also came up with solutions to fix that closet. Angel, the installer, was efficient and did a terrific job! The closets turned out great! Everything was spotless when he was done! Terrific experience all around.

Mariia Buchko Services

(39 reviews)

They did a fantastic job cleaning one of my vacant listings prior to closing. Bravo! Easy to…read moreschedule and hassle free.

I booked a deep clean for my 3 bed/2.5 bath & a basement family room. The 2 cleaners were done in 2…read morehours, which was the first bad sign. The ladies just packed up and left without letting me look around first. It was probably the worst cleaning I have ever had. Very basic things were missed, like a whole bar top still had crumbs and dust on it and the showers and tub were dirty and dry. For a deep clean it was just really unacceptable. As a business owner I would think Maria would be mortified and apologetic, which she wasn't really. It was odd. She did give me a discount which I appreciated. She encouraged me to book again with different cleaners, but when I messaged her to do that, she never responded. Bad business practices. Would not recommend even if her prices are lower than competitors.

Premier Remodeling Services

(73 reviews)

Premier Remodeling (Project Manager:Leo) did a fantastic job with my recent remodeling project. Leo…read morewas terrific with scheduling and communicating with me. The work that they did was top quality--from matching paint to running perfect caulk lines. I asked Leo to suggest materials for me. He presented some great selections, and the final product is awesome! I now have 2 upgraded bathrooms, upgraded electrical system, and zero 70s-style mirrors in my dining/entry areas. I am extremely satisfied with Premier Remodeling and highly recommend them for your next project. Did I mention how careful they were with my floors and white carpet? Wow! Plus, they 100% complied with my quirky HOA rules.

A plumbing leak in the tub drain of our 100year old cast iron tub required the upgrading and…read moremodernization of the water supply and fixtures in the main bathroom. The original surface of the tub was quite worn and stained. On-line searches led me to Eco-tub and I was impressed by their high ratings as well as their use of more eco friendly chemicals. Communication with Kat of the office staff was friendly and Anton came out to perform the Glazing. Anton's workmanship and attention to detail was excellent resulting in a virtually brand new tub good for many years to come. Thank you Eco Tub.

Niles Discount Cleaners

4.3

(43 reviews)

•$

First time customer, needed to shorten the sleeves on my jean jacket and they did an amazing job …read more Will definitely go back for future clothing adjustments and cleaning.

I needed a suit cleaned the same day for a funeral. The lady at the counter was so helpful. It…read morewas done earlier than 5pm and she texted me to let me know. Awesome service!

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Marcie K.

14 years ago

We chose Everything Closets a few years ago to do all of the closets in our house. We decided on this company based on their wonderful ideas, creativity, communication and price. We were extrememely happy with their work and reffered Lonny to many of our friends, who have since used Everything Closets and are thrilled with the results. Just recently I was looking to build a custom desk with cabinetry in my kitchen where there was an open, empty space. Lonny had wonderful ideas and got back to us quickly with a proposal and a great price. Lonny's crew came soon after to install the desk and cabinets. The crew was so kind and polite and left absolutely no mess. There was one final thing to be done and Lonny came himself to drill the holes in the desk for our wires to feed through. It was so nice to see how involved Lonny is with every step of the way to make sure the customer is always happy. My husband and I are so thrilled and excited with the results of this project. It completely blends in with the rest of our kitchen. It looks awesome!! If you are looking for a wonderful company that does great work, has great prices, is so dependable, and is so easy to communicate with, then the company you are looking for is Everything Closets! read more

Kathy B.

7 years ago

We had a new closet installed by Everything Closets in our bonus room on 8/1/2019 and we are very pleased with it. The whole experience from design consultation, selection of materials, scheduling and installation was very professional and pleasant. Lonny, the owner and designer, listened carefully to our ideas and added helpful suggestions. The final design met our criteria and the final product proved perfect for our needs. Having the drawers I requested allowed me to consolidate and better organize my sewing and craft materials. I absolutely love the rolling table that Lonny made for me. I am finding it quite handy as I sort and organize our things. I am sure I will use it for much more than wrapping presents and I like the flexibility to move it close to whatever I am working on at the time. The shelving and hanging areas are perfect for accommodating our clothing and seasonal decorations. The quality of the materials and the workmanship are excellent. In addition, Jeffrey, the installer, was great to work with, too. Very considerate, courteous, neat, and highly skilled. I highly recommend Everything Closets. Kathy B. read more

Linette T.

8 years ago

Hi Lonny, I just wanted to let you know how thrilled I am with our pantry and our teenage daughter's closet! You took the time to review our needs, our budget and you made thoughtful suggestions that had not occurred to me. We truly TRIPLED our closet and pantry space with your designs. Your company exceeded my expectations in terms of design, price and timing. The installation was absolutely flawless! Extremely neat, clean and efficient workers-- it is obvious your installers are professionals and take pride in their work. I look forward to recommending you to my friends, family and real estate clients. I also look forward to my house being much more organized:-) Warm regards, Linette Thompson read more

John T.

139

10 years ago

We had Everything Closets do an estimate for us in regards to shelving office and closet spaces. We ultimately ended up moving our office downstairs and expanding two rooms into one large closet. This thinking came from another vendor thus, we did not end up using Everything Closets. We recently called Lonny again in regards to 2 large closets in a den. His response was quite unprofessional. This is a quote from his email response: From: Everything Closets email@everything--------.com Subject: Re: -------- closets Date: August 9, 2016 at 1:39:08 PM CDT "Can't help you, I already gave you enough of my free time. - Lonny" read more

Richard H.

15 years ago

I hired Everything Closets to provide the built ins in my new house in Wisconsin. Lonny surveyed the residence, determined what our needs were, and designed two closets that exceeded our expectations. Lonny took a personal interest in the job and made a minor adjustment after the installation to assure our complete satisfaction. i have bought similar systems in two other houses and felt that Everything Closets was the best of the companies that I have purchased from. I recommend them without hesitation to any of my friends and customers. read more

lena c.

15 years ago

A few years ago, Everything Closets installed four closets in our house. When we needed another closet for my husband and laundry space for me, we knew who to call. Lonny did a great job designing our spaces. He and his staff were prompt and polite. They were neat and cleaned up really well. All I had to do was hang everything up. My laundry room is beautiful as well as functional. I highly recommend Everything Closet to anyone who is ready to give a neglected space in their house a makeover. read more

C A.

15 years ago

We used Everything Closets for our master closet and had a terrific experience. Lonny and his team were incredibly helpful, flexible, and efficient-- the design was excellent, quality was great, price was competitive, and their turnaround time was fast. After the closet was completed Lonny made a point to come for a follow up visit to make sure we were happy, demonstrating a level of personal service and commitment to the work that really made for a great experience. Highly recommended. read more

Audra S.

11 years ago

Our experience with Lonny and Everything Closets was fantastic. We would highly recommend them! We installed three new closets and love all three. Lonny worked with us to maximize our space, and we got significantly more out of these three closets than we expected. Lonny was great to work with - reliable, strong communicator, and fantastic at taking our input and working out great closet options. We will absolutely use him again. read more

Leo B.

15 years ago

I've had Lonnie install 3 walk in closets including a mud room and every step of the process - from design to installation was done with outmost professionalism! I've searched alot of other closet makers and Lonnie beat them hands down on all fronts - price, design and the final product look and quality! My next closet project will now be so easy....I;ll call Lonnie again...and i recommend him highly to you! read more

Kyle S.

11 years ago

We had a great experience with Lonny and the Everything Closets team. We were on a tight window to get everything built in prior to moving into a new house and they bent over backward to make it all work and find a solution. The master closet turned out even better than we could have hoped, especially given the tight space. It feels much bigger and has more storage than we thought possible. Great job! read more

Toni M.

15 years ago

Everything Closets designed and installed my walk-in master bedroom closet and everyone who sees it absolutely loves it. The design really maximizes my space; I now have floor to ceiling storage for my clothes, shoes and accessories. I was very pleased with the quality of material, workmanship and attention to detail. Lonny and his staff are the best! I have recommended several friends and neighbors. read more

Scott O.

289

7 years ago

After receiving multiple quotes, I selected Everything Closets and I am glad that I did. Overall, they had the best quality at the best price. Closet design was easy and installation was quick. Installers were professional and clean. We will be adding a system to my garage within the next year and I'll be calling Everything Closets. Amazing experience. read more

Stephanie S.

15 years ago

This company is great! I have used this company twice for my personal home and also referred them to clients. Lonny and his staff are very professional and always on time. Not to mention very competitive with his prices. I would recomend this company to anyone looking to organize their home. read more

Teresa M.

15 years ago

Everything Closets designed and installed 4 closets for our new home. The design, turnaround time, and service was absolutely outstanding. The quality of workmanship and attention to detail was amazing. I would highly recommend them to anyone who is looking to redo their closet spaces. read more

Dominica F.

14 years ago

Really great pricing, quality work and excellent customer service. Three years after I had two closets installed, I emailed Lonny at Everything Closets because I wanted a hanger rod instead of a shelf in the nursery closet. He dropped it off within 3 days free of charge! read more

CM G.

14 years ago

I chose everything closets based on the reviews I read here on Yelp. They did not disappoint. Reasonably priced compared to other options and extremely professional and courteous. They did a great job with my closet and I would happily recommend them. read more

Mark T.

15 years ago

Lonnny and his crew member, Sean, were very professional. We had originally called Lonny to do our Master Bedroom, but their prices and knowledge of design led us to do our boys' and girls' closets as well. We highly recommend Everything Closets!! read more

Juli P.

14 years ago

Lonny & his crew are amazing! The prices are more affordable than anyone else in the Chicago area for custom closets and the installation was quick and clean. I recommend them to everyone I know. read more

Everything Closets - home_organization - Updated August 2026

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We've now used All About Closets in three homes we've owned in Chicago! Phillip is the absolute…read morebest. He is super knowledgeable and has ideas for things that would've never even occurred to me. The product itself is awesome and looks amazing. We've had them do very simple supply closets to a front entrance bench/cabinet that was literally the first thing visitors would see, and it was just beautiful. Raul, who does the installation, is accurate and exacting. He takes great care to make things look clean and professional. I can't say enough good things!

Long overdue review for great design, solid craftsmanship, and great customer service! I had Philip…read moredesign 2 walk-in closets (coat closet/guest room). I had Elfa in installed in the primary closet many years before this, but for both form and function, these closets were easier to adjust and looked nicer in my opinion. The price point was also so solid, no premium pricing for a brand name. Almost 8 years later, my condo flooded and the units were damaged. Philip provided a prompt estimate to replace the damaged parts and the work was completed quickly and is like new again! I appreciate his kindness and the way he was able to offer a solution without completely charging for a full closet replacement. Truly, my only regret is not having him do the closets in my new condo, but the builder was using another company and it definitely ended up costing me more for a similar product-- with less ability to move shelves/hanging rods around after install.

Closets by Design - Chicago

3.9

(27 reviews)

Gabriel and Alex installed our garage cabinets todays. They were on time, clean, respectful and did…read morean excellent install. We have had Closet by Design over 20 years in 5 different states and locations. Although Illinois pricing was higher than what we paid for similar items in the past, we still feel they are a good investment and have helped sell each of our homes.

I am speaking from my experience and this is definitely not a custom-made closet. The material was…read morepre-made and they made it custom fit as close as possible to the size of my closet or the designer who came out definitely miss measured my closet. When I hear custom made, I would expect my design to go wall to wall and floor to ceiling and utilize every inch of my closet space or as close as possible. This definitely did not come close. I have an 8" gap at the top of the ceiling of my closet that allows dust to be collect up there. That really is a waste of good closet space. That could have been used for shelf space. These closets pieces are pre-made. There is no way you can possibly short me 8 inches on a closet when that much space could have been used for the shelves. I feel like I've lost so much space. I was against having someone come in and close off that 8-in space but I'm going to have no choice because I can't really use it for anything and all it's doing is collecting dust and it's hard for me to get up there to dust it off. That is just a dumb move to leave all that dead space up there and I would like an explanation of why that space was not used for my closet . Then there is a 1" gap on the right side of one closet that could have been used up for additional length for the closet and a 1 1/2" gap in the other closet. That's what makes me suspect that this isn't a custom closet but rather an already just pre-made closet material that's just laying around the warehouse that they just had that was as close as possible to the space that fit my closet. Why wouldn't you utilize all of the space in my closet wall to wall? That one inch gap that you left, I had to have someone come in to close up that one inch gap so the shelves would no longer collapse in the closet. Someone had to basically put shims in between the gaps of both closets for the shelves to stop pulling away and collapsing as you can see in the pics. Those metal pegs are not secured to anything so those over time on the right side just weakened and the shelves collapse. The shims had to be put up against your custom-made closet to secure it and hold it together so it would not collapse again. That's pretty sad for something that cost me a couple thousand dollars. This was not a nice experience. Your installer was late, your cranky old lady who answered the phone was rude when I called and then she claimed that someone had called me and said your installer was going to be late and nobody had ever called me. At another point I had spoke to someone and I believe his name was Ed, I spoke to him about a situation with those little metal pegs that don't hold those shelves in place and he told me I'm sure you can figure something out so they don't slide off. Nothing about your company is professional at all. And I would just suggest that everyone goes to California Closets because I have dealt with them after I dealt with your company and everything about that company was wonderful and I did not have a single issue with the closet that they installed. I am just sorry that I did not start with them because I would have saved myself a headache.

Perfection Custom Closets

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Thank you Quality Custom Closets! I'm way delayed in this review but I have been loving my amazing…read moreclosets for more than a month. Everything from Felick's design to the installer and installation were top notch. No pressure, happy to revise designs and offer suggestions, overall couldn't be happier or more satisfied. I would highly recommend!

I highly recommend Quality Custom Closets. After weeks of obtaining quotes from other overpriced…read morevendors, Feliks and Mariana were able to efficiently design all of my closets with exactly the layout and functionality I was looking for with high-quality materials and at a very reasonable price. Best yet, the whole process (design, order, fabrication, delivery, removal of old closets and installation of new closets) was completed in an extremely impressive two week time period. Overall, I could not be happier with everything. Thank you!! - Mike D.

Chicagoland Custom Closets

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Creative Closets & Storage

(29 reviews)

The lack of professionalism and inability to apologize for their shortcomings is staggering. The…read moreonly way I can rationalize their 5 star reviews, is that they must have been paid for. From start to finish, which was very short lived, they were rude, delayed, and disorganized. I tried to set up an appointment via their online booking form. It took them 2 days to get back to me. No worries, I understand, they are busy. The woman finally gets back to me at 5 :30 p.m. on the weekend of Xmas. I respond with a confirmation first thing Monday morning and she notifies me that someone else has my appointment time already. So apparently, they give out the same appointment time to many people and it's first come first serve. This is where is all goes down hill. I let her know I think this practice is unprofessional and tell her that that 9 a.m. (one of the other appt times she offered) will work. No response. Nothing, nodda, zip. Day of appointment: Door bell rings 30 min early and it's some guy (who knows what his name is because he never introduces himself). We inform him that he is early and we aren't ready yet. He tells us that our appointment is for 8:30 (nope, it's 9) and then tells us that he has other appointments and can't accommodate our time. Then, he looks through his phone for the email chain and sees that it's actually set for 9 a.m. because he backtracks and finally says that he can do 8:45 a.m. Fine, I'm not happy about all of this, but fine. Through all this he never apologizes. He rolls back up at 8:55 a.m. and when I answer the door, I explain to him that I'm confused by the mixup and let him know about the email exchange with the lady behind the email. He says, "Well, I'm here now so we can move on". Um, no, we can't. This is just getting worse and worse by the second and I tell him so. He comes in and as I'm letting him know that I'm upset by their unprofessional behavior and disorganization, he just stares at me. Doesn't say a word. At this point, I'm fed up and tell him an apology would appropriate. He then starts blaming ME for their unprofessionalism and horrible customer service saying that I took too long to get back to them in the first place. At this point, I told him to leave and escorted him out. I have no idea if this was Mike, the owner, or not, but this was one of the most appalling customer service experiences I've had in a long, long time. This was NOT 5 star service as suggested by the other reviews on here. I guess, your mileage may vary with these guys? So, I'll be using another company to make my spare bedroom into a walk-in closet. In response to Mike's rebuttal, I wish he would have apologized for any of the mix ups at any point, however, he never did. Despite his completely inaccurate account of the story, much of which I have emails to prove. If he finds it insulting to know that I found the email exchange and early arrival to be rude and unprofessional (the "insults" spoken to him), then so be it. Hopefully he will learn from his mistake and provide more professional service to his future clients. And yes, I am the one that booked the appointment, and emailed with him the entire time. My fiancé opened the door.

I can't compliment this business enough. I received two quotes - one from a company I'd used…read morebefore in my condo and one from Mike. Even though I'd used the other company in my last home and was satisfied, I went with Mike because he was a lot more responsive and his quote was more competitive. I couldn't be happier with that decision! Mike went way above and beyond my expectations. Our closets are tricky - very old house that has been rehabbed, but still with difficult closets. Mike assured me it was no problem for him to give us great solutions. He even discussed some of the construction aspects of my home showing an understanding for why the closets are the way they are in contrast to the other guy who complained about the 'developer.' The icing on the cake, though, was after Mike beautifully completed the job, I had a handyman over to change the door from inward to outward swinging. He completely wrecked one side of the closet! I called Mike to ask about how I could fix it and at NO CHARGE he offered to come out to replace the broken part!! He came within a week and fixed the botched panel in less than 10 minutes in a courteous and professional manner. That is way above and beyond the call of duty. I would absolutely recommend Mike to anyone. Having organized closets is life changing and Mike is such a pleasure to work with, from start to finish to fixing other people's mistakes :)

Closet Works

4.1

(29 reviews)

I recently had my office re-done with Closet Works and I am extremely pleased with the results…read more The entire process was user-friendly. First, a designer arrived at my office and assisted me in finding out what I wanted to achieve with this design. She spent a ton of time measuring my office, existing computer equipment, etc. In addition, she offered great suggestions for improving my workflow and assisting me with picking materials (wood, colors, knobs, hardware, lighting, etc.). Less than a week later, she delivered detailed drawings to me for review and approval. Once I gave her the green light, Coset Works created my custom products and set up an install. The install was smooth, clean and easy. The installer was friendly and focused. The end result - a great office environment. I would highly recommend Closet Works to anyone looking for an exceptional experience in customized home/closet/office building.

I have learned Closet Works is now part of The Container Store, they manufacture their own Elfa…read moreDecor and Preston closets right here in the USA. Made by individuals that take great pride in their work, which is visible in the quality of their products. They do it all, in home designs, manufacturing, shipping and installation. Having their own installation team ensures the projects are installed consistently and correctly. No matter the size of project i feel this company can get the job done right! I have shopped The Container Store for years and they offer multiple lines of closet and storage solutions that fit many budgets, which makes it a great value for any budget. You'll find they not only offer closets, but they have a line of garage organization systems. The quality of the garage systems is spot on. Very good quality! While visiting one of the Chicago area stores, I saw they even have wooden wine racks, work from home office spaces and many more specialized custom spaces. I love their latest lighting storage solutions as well. Very innovative! Great value and a fun place to shop. The stores staff are always friendly and welcoming. I've shopped with a lot of the same staff for years which tells me it must be a great company.

Closet Organizing Systems

(17 reviews)

This company is incredible! Second time using them and once again blew away my expectations. Philip…read moreand Quinn were my installers and were incredible! This company does top notch work at wonderful pricing!

This is the second time we've used Closet Organizing Systems. Each time they have exceeded our…read moreexpectations on all points. Design, installation time. Quality workmanship. Not to mention value for what we got. Highly recommend. Special thanks to Mary who really help design our new Master Closet and Pantry!

Chicagoland Home Products