Came here today (09/18) and were pleased with the selection. We were on the hunt for a sofa and…read moreottoman for a while and found them. Adrian was nice and the other salesman weren't too pushy, which let us really think about what we wanted. He n ordering the same the downsides were time to delivery (6-8 weeks) and the manager was pushing for the protection plan. Overall quality worth the value as we have bought from Bob's years ago.

As someone who has a sixteen year old daughter who has autism and who is very easily influenced by…read morewanting to make friends the manager of this store was looking at her in a sexual manner and she thought he liked her pinkie pie sweet shirt. When I moved to to another section of the store he was there looking at her. He had short black hair, fairly pain skin, sadly I never got his name I would never come back to this store again

I purchased twoo end tables and a coffee table. Also a kitchen table with folding. leaves. They…read moreused special hardware instead of pull out pieces like the anttique tables. One piece of hardware didnot function. They had customer out fixing it ASAP. I moved recently and one end table was lost or stollen. I odered aa new table and it not only matched perfectly. They sent aa driver to deliver it 6 hrs each way from Chicago. Their customer service teamwork is unbelievaable.​

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

This place is a gem. Most of us it's like a kid and a candy store. Everything is so beautifully…read morecurated and clean and organized. The people that work there and volunteer. There are so wonderful and kind they have a free section. This place is truly a spectacular highly unusual incredibly special place.

My favorite place to be. They have their more "upscale" donations at the front entrance and as you…read morecontinue walking around you will see more reasonably priced items. They have almost anything you think you may need and if they don't, they'll have it next week. They have a sale going on right now the entire store is 50% off and you cannot beat that. They also run different sales throughout the year. There's A LOT of items but it's not messy- everything is organized and labeled. In addition to the wide variety of items and prices, the volunteers and employees have been so kind to me. Victor delivered a couch and chair and I'm so grateful for the help! I'm in there almost every week. Be prepared to spend at least an hour in there. You can't beat it!

I decided to impulse purchase a lamp I saw last night, and this was the closest location to me that…read morehad it in stock. (I refuse to pay for shipping, nor did I want to wait for it to ship). I didn't know there was a West Elm in Vernon Hills, and apparently no one else does either because they didn't have a Yelp page until now! Anyway, I ordered online on a Friday morning for in-store pickup, and I had an email stating it was ready within about 45 minutes. I went over that afternoon, and the pickup process was quick and easy. Parking was super easy as well. The store itself is a typical West Elm store -- super cute, a little overpriced for what it is, but still easy to kill a lot of time in the store looking around. And I love my new lamp.

5 stars to their employees, 1 star to my overall experience…read more 1 Star to the company: After a basement renovation, we put in an in store order before Thanksgiving for a Black Friday deal, and bought a carpet that would look great with the new sofa fabric. 5+ weeks later we get an email simply stating that our order was canceled since our fabric choice was unavailable. No statement regarding refund. No explanation as to why it took 5+ weeks for them to figure this the f out! We immediately went to our local store, and the manager called Customer Service and found out that they should be calling my cell in 24 hours (but very likely sooner), with a % off a full price offer. With that in mind, we selected a few fabric options to consider and headed home. No call came over the next 72 hours, so I called and was offered $250 off my next order. No expedited shipping. No % discount. And definitely not acceptable considering the substantial time it took the company to figure out they didn't have enough fabric (and now we're quite beyond the time when most quality furniture companies are no longer having good seasonal sales). My partner and I are incredibly frustrated and declined the offer, since the shipping dates (at least those listed online) were 2 months out. We purchased a lower quality couch from another vendor that would get here substantially sooner, as we are fed up and want the basement to be whole. 5 stars to the actual humans we spoke to: -Our initial contact, Christine (I think that's her name!), who helped us find and design our dream couch, and guided us to pick a wonderful fabric that would look great in our newly remodeled basement and would be black kitty friendly, and which I then was able to coordinate buying a carpet around. -Tim, the store manager, who helped us the day we found out our order was canceled, who contacted Customer Service, shared our frustration, tried to find out what the % off we would get (customer service wasn't able to tell him), and helped us pick a few samples out that I could consider at home. -The customer service rep who I personally spoke to, Katherine, who was pleasant, kind, and tried to appropriately escalate the case. She was wonderful and it wasn't her fault that I left the call completely unsatisfied and disappointed. All three individuals provided exemplary customer service and this review is no commentary on them or the service they provided, but I will not shop at West Elm again. Room & Board is pricier, but my family and I have always had excellent full cycle experiences there and I will happily return!

Our experience was good. We purchased a sectional and it was delivered and assembled within 2…read moreweeks. We are happy with the purchase as we have purchased before. The problem with this store is the employees. After reading the review I do think that corporate should get involved. After 40 years in the retail business, I do believe that in time we will have another empty furniture store as we have along Milwaukee ave currently. Salespeople are not trained proper. We do not need car salespeople in the furniture business. I am still waiting for my paperwork from the financing people. Good luck

This company sells absolute trash furniture. I bought two…read morepower recliners sofas from this company in January of this year. Each sofa has two recliners for a total of 4. Paid over $4k. Not even three months later, a recliner completely stops working. The power switch still showed red (getting power), but switch not working. Technician comes out- says power supply is good but switch went back. Replacement parts expected to take about 3 months. 2.5 months later, a second recliner goes out, this time while up so it can't even go back down. Original tech told me he was going to order 4 replacement switches and replace all of them. When I called to open claim on second recliner going bad, was told the initial tech only ordered 1. So now I'm out two recliners, who knows when the replacement parts will come in for first issue and I'll have to wait another several months to have second fixed. These are obviously faulty couches and they won't give me a refund. Quite literally the only reason I got these couches was to have the reclining functionality. Do not do business with this company. They don't sell quality products and fixed take forever. I'll be forming a claim with BBB and disputing with my credit card company.

Came on a Sunday, the website says open from 11-4pm and it was close. It will be nice to update the…read morehours only so we don't waste our time. Furniture inside looks nice, I can give them that.

The website said they were open till 5:00pm on Saturdays...drove all the way from Chicago ...got…read morehere at 4:30..not a light open..no cars in the lot..BIG OPEN sign in the window I peeked inside...I'd NEVER go back..didn't like what I saw anyhow

Leslie and Salwa are the kindest most helpful people. This store is the best in the entire mall…read more They have wonderful ideas for gifts that are special and will be remembered forever. If you need a gift that will be treasured, go see these wonderful ladies. It's the spirit of giving and kindness in this place.

I'd give a 0 if I could!!!!! Absolutely Terrible customer service! DO NOT shop here. I made a…read moreChristmas purchase online back in December and have yet to receive an order update. I have left at least 4 messages with staff at the store, sent 5 emails, and left messages on Facebook and Instagram. I was charged for an item that was a Christmas gift and not only have the recipients not received their item NO ONE has contacted me for a status update, or refund. Absolutely ridiculous!!! I plan to report them and am working with my bank to get a refund!!!! The item was $188 so it's not like it was a small gift. Such a bad business and experience!

Catherine is an incredible decorator. She knows exactly what to do and she has excellent contacts…read more She is extremely intuitive and picks up on your taste immediately. Because of her talent and intuition, you will end up with a completed project that is exactly what you want.

From the owner: We offer Interior design services and home decor gift items for purchase. We specialize in custom…read morewindow treatments, interior home remodeling and design and we are stockists of Chalk Paint and Wall Paint by Annie Sloan. We teach technique paint workshops using Chalk Paint by Annie Sloan. We pride ourselves on more personalized service in an unpretentious, relaxed way to make your experience easy and stress free. We work in the capacity that suits you and your project in a more timeless, less trendy way.

Loved it. Lots of everything for everyone. Ended up finding something I didn't expect!! Really…read moreworth the visit

How lucky are we to have this super cool vintage thrift store near us in the north shore! ALL…read morevintage! Cool Stuff you only see in the city areas not the burbs. Lots to take in and the owner is friendly and hip too!

Everything you need for your garden, your home, your pantry. Beautiful orchids and houseplants,…read morecolorful mums and pumpkins, decorations, housewares, foodstuffs...there's so much to see. I really could spend a few hours here. We picked up some gorgeous and vivid mums and colorful pumpkins for the porch.

Phenomenal. 100% in all aspects. The staff, professionalism, the quality of their nursery stock…read morefrom trees to shrubs to perennials, to annuals is top notch. They are definitely a one stop shop. While some prices can be slightly higher, the growth/health overall is noticeable in my gardens.