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West Elm

3.0 (2 reviews)
Closed • 10:00 am - 7:00 pm

Services - West Elm

Gift shops

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Bob’s Discount Furniture and Mattress Store

Bob’s Discount Furniture and Mattress Store

1.9(107 reviews)
0.5 mi
•$$
Offers payment plans
Established in 1991

This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Beware of "regional pricing"! After signing up for their sales notifications, I received one…read morestating that an item was on sale for $399. I called the customer service line to order it for pick up and they informed me that the cost for a person in Illinois is NOT $399 but $449! They were NOT willing to negotiate. Not a good look for your company. Not to mention false advertising!

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Bob’s Discount Furniture and Mattress Store
Bob’s Discount Furniture and Mattress Store
Bob’s Discount Furniture and Mattress Store

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Steinhafels

Steinhafels

1.8(212 reviews)
0.4 mi
•$$
Discounts available
Established in 1934

1 star -- Repeated warehouse damage, incorrect assembly and failed deliveries. Over a month with no…read moreresolution, plus added costs and canceled plans. We ordered a couch (plus a coffee table and side tables) from Steinhafels and selected a delivery date based on the availability offered at checkout. What should have been a standard delivery of brand-new furniture turned into multiple failed attempts, damaged items and ongoing confusion. It has now been more than a month and we still do not have a functioning couch. The core issue is not a minor cosmetic issue. It's Steinhafels' warehouse handling and assembly quality, which then gets pushed to the delivery team to try to fix in real time. A brand-new couch should not arrive ripped, incorrectly assembled or broken on the truck -- and a replacement should not show up with the same kind of damage. What happened (timeline) Delivery attempt No. 1: * We received no advance notice of any problem. * The delivery team arrived and told us the couch was damaged at the warehouse and could not be delivered. The drivers even indicated we should have been notified ahead of time, but we were not. * Once the truck was opened, it was also clear the coffee table and side tables were damaged, and the drivers refused to deliver them due to the damage. Delivery attempt No. 2: * The couch finally arrived, but it was in unacceptable condition for a new purchase: ripped upholstery, improper assembly, bent in the center, bottom riser dragging, wrong legs. * We were not comfortable sitting on it. We also felt pushed toward a "repair" solution, which is not appropriate for a brand-new couch delivered in defective condition with incorrect assembly. * This attempt also had a real impact on our plans. We were expecting the delivery to be resolved before hosting, and we ended up having to cancel our New Year's Eve party at the last minute because the couch situation was still not resolved after this failed delivery. Delivery attempt No. 3 (the "replacement"): * This was supposed to be a simple exchange: broken couch out, new couch in. * The delivery team told us the replacement couch was already broken on the truck -- the footrest was bent. They tried to repair it, but it was still not functioning properly. After three attempts, we were once again left without a working couch. Additional issues: store runarounds and extra costs Every delivery attempt has required us to drive to the store to get anyone's attention -- only for the store to call the same customer service line that has been unhelpful and unable to resolve the issue. We also live in a high-rise in the city, which adds real costs and logistics each time a delivery is scheduled. Every attempt requires reserving the service elevator, which costs us about $200 each time -- and we have had to do that repeatedly because Steinhafels has not delivered a usable couch.

DO NOT SIGN the DELIVERY SHEET stating NO damage has occurred during delivery- you will have no…read morerecourse when you find that they damaged something after they leave. Our house only had a scratch on the wall from the 2 carrying up a couch to a 2nd floor. I dismissed it, not a big deal. What I didn't see till later that day that they damaged our driveway with their truck, leaving a large slice in our black top. After calls to our sales person & manager, we were told because we signed the sheet we had no recourse & they were sorry.... Really?!

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Steinhafels
Steinhafels
Steinhafels - This was the price shown for the Chase lounge sleeper  but surprise on checkout. It didn't include the chase and they tried to bump us.

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This was the price shown for the Chase lounge sleeper but surprise on checkout. It didn't include the chase and they tried to bump us.

O'Reilly's Furniture & Amish Gallery - Couch and recliner purchased at O'Reilly's.

O'Reilly's Furniture & Amish Gallery

4.0(25 reviews)
1.7 mi
•$$$

I believe in what I see!…read more After ordering numerous products online only to be returned, I'm not a catalog shopper. This week I purchased a couch, and a recliner a few days later. Both items were purchased off of the showroom floor and were delivered with care separately. Backstory is that I went to O'Reilly's three different times. I perused other furniture retailers regionally, but kept circling back to look at a cocoa colored leather sofa. This must be the one. Sold! Out with the old and in with the new. After seeing the couch in my living room, I decided that I wanted another chair/ottoman or recliner to replace the one I had. Went back to O'Reilly's to take another look at their stock on the floor. There was a black leather recliner that caught my eye. It was sleek and well proportioned to my weight and height. A plus was the matching love seat to my couch was close by, so I could visualize how the pieces would look together. It was so comfortable that I decided to purchase it immediately. My sales representative gave me a discount to the price marked on the chair. It was delivered the next day. Thank you Mike for the great customer service! I love how my new furniture looks. At this writing the furniture is brand new. Hopefully it will withstand the test of time concerning operation and durability.

We ordered a shoe bench and a dining corner nook. 1. We were…read moretold up to 7 months. Hearing nothing, at 7 months I called. They weren't sure of status and promised to call me back next day. Two weeks later I had to stop by because I never heard back. I was promised an answer in the next few days. I heard it would be ready in a few weeks. The new due date passed, no word, I stopped by again for update. The general manager was very defensive and defended their horrible communication. "You can't expect us to call every customer with status updates." Yes, I can, especially when you promised the customer a call. It's the 21st century, plenty of software exists that will remind you to call customers. We finally got the furniture about a year after order. FYI, the order was placed in 2022. 2. When the furniture arrived, the bench lid had an obvious defect in the wood I saw right away. First they tried to pass it off as distressed wood but I reminded them I didn't order distressed wood. Then they tried to blame poor lighting in the warehouse for not noticing. Then they tried to say they could just fix it with export/resin filler. No, it gets fixed by replacing the defective wood with good wood. 3. They also messed up the doors on the shoe bench. We asked for vented doors but they gave us solid doors. 4. They messed up the kitchen dining nook. We asked for paneled all the way up but they gave us slats instead in the top section. TheseO'Reilly Furniture people gave us a very disappointing experience. I'll never use them again and do not recommend them. They and/or their furniture makers are customer indifferent. We recently bought an Amish desk for our son from Amish Furniture Gallery in Aurora. He was able to customize it and they honored every single customization request and delivered on time.

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O'Reilly's Furniture & Amish Gallery - Custom Upholstery- Choose from Over 1100 Fabrics or Leathers!

Custom Upholstery- Choose from Over 1100 Fabrics or Leathers!

O'Reilly's Furniture & Amish Gallery - Amish Bedroom Sets, Made in America

Amish Bedroom Sets, Made in America

O'Reilly's Furniture & Amish Gallery - High-Quality, Customizable Amish Wood

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High-Quality, Customizable Amish Wood

Kirkland's

Kirkland's

3.8(4 reviews)
0.4 mi

I fully admit I'd never heard of this store. In fact, I thought maybe it was an offshoot of Costco…read moreand a collection of their home goods products, but when I asked the cashier, she said nope! In fact, she said everyone thinks that and Kirkland's has been around for a long time and originated out of Brentwood, TN. Who knew? What I found odd about this store is the fact it's not too far from Pier 1, and some of the items you could find at both locations. Here's Kirkland's in a nutshell. It is a great place to get home decor items that you will see everywhere else. Like wooden painted signs with cute messages, frames, mirrors, lamps, candles, wire baskets, throw pillows, and a few furniture items (think Joanna Gaines). Take Hobby Lobby + Tuesday Morning + World Market + Joanne Fabrics + Pier 1. I'll be honest and say I didn't really see anything that was for me, other than some random cute pajamas from their small, curated PJ area, but I would go back for a gift for sure. Kind and informative customer service. **If you're a home stager, this is your place!

Have you ever walked into a store and thought to yourself, "whyyy have I never been here before?!?"…read moreWell, that was me when I stepped into Kirkland's. They have such cute home decor items and the price point is very reasonable! And, if you are someone who likes a great deal, you can sign up for their email list and have coupons mailed to you! I'm so happy to have found this store - definitely adding it to my rotation (along with Home Goods and TJ Maxx) for home decor i

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Kirkland's
Kirkland's
Kirkland's - Bought this adorable welcome sign at Kirkland's!

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Bought this adorable welcome sign at Kirkland's!

West Elm - homedecor - Updated May 2026

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