Came here today (09/18) and were pleased with the selection. We were on the hunt for a sofa and…read moreottoman for a while and found them. Adrian was nice and the other salesman weren't too pushy, which let us really think about what we wanted. He n ordering the same the downsides were time to delivery (6-8 weeks) and the manager was pushing for the protection plan. Overall quality worth the value as we have bought from Bob's years ago.

As someone who has a sixteen year old daughter who has autism and who is very easily influenced by…read morewanting to make friends the manager of this store was looking at her in a sexual manner and she thought he liked her pinkie pie sweet shirt. When I moved to to another section of the store he was there looking at her. He had short black hair, fairly pain skin, sadly I never got his name I would never come back to this store again

Went to this furniture store after a friend said she had a good experience. From the moment we…read morewalked in, we were ignored. The young lady with a short bob didn't even acknowledge us. We walked around for 10 minutes, came back to the desk, rang the bell--no one came. A few minutes later, another young lady with long hair came out, saw us, and ran straight back inside. This was beyond disrespectful and unprofessional. Honestly, it felt cold and exclusionary, like we didn't belong there at all. I hate to even bring up the word, but this kind of behavior felt rooted in bias. Interesting. That's just me. Do yourself a favor--don't waste your time or money here. They need to do better.

I was disgusted by the staff. Totally ignored after asking a question. Selection is not very high…read moreend and the quality low vs other places. Take a pass and go to ORiellys in town.

Our experience was good. We purchased a sectional and it was delivered and assembled within 2…read moreweeks. We are happy with the purchase as we have purchased before. The problem with this store is the employees. After reading the review I do think that corporate should get involved. After 40 years in the retail business, I do believe that in time we will have another empty furniture store as we have along Milwaukee ave currently. Salespeople are not trained proper. We do not need car salespeople in the furniture business. I am still waiting for my paperwork from the financing people. Good luck

This company sells absolute trash furniture. I bought two…read morepower recliners sofas from this company in January of this year. Each sofa has two recliners for a total of 4. Paid over $4k. Not even three months later, a recliner completely stops working. The power switch still showed red (getting power), but switch not working. Technician comes out- says power supply is good but switch went back. Replacement parts expected to take about 3 months. 2.5 months later, a second recliner goes out, this time while up so it can't even go back down. Original tech told me he was going to order 4 replacement switches and replace all of them. When I called to open claim on second recliner going bad, was told the initial tech only ordered 1. So now I'm out two recliners, who knows when the replacement parts will come in for first issue and I'll have to wait another several months to have second fixed. These are obviously faulty couches and they won't give me a refund. Quite literally the only reason I got these couches was to have the reclining functionality. Do not do business with this company. They don't sell quality products and fixed take forever. I'll be forming a claim with BBB and disputing with my credit card company.

I purchased twoo end tables and a coffee table. Also a kitchen table with folding. leaves. They…read moreused special hardware instead of pull out pieces like the anttique tables. One piece of hardware didnot function. They had customer out fixing it ASAP. I moved recently and one end table was lost or stollen. I odered aa new table and it not only matched perfectly. They sent aa driver to deliver it 6 hrs each way from Chicago. Their customer service teamwork is unbelievaable.​

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Great service, real wood furniture, great prices, great service and set up. Furniture is very…read morebeautiful in all types of wood! You choose what type of wood you prefer.

The sales people and owner are absolutely incredible! They met our need for a brand new couch. Had…read moreit delivered and did an excellent job on all things we needed. We could not be happier with the quality of couch we purchased !!their professionalism and delivery team.

Just came in to check out a bed! The sales person Adam was very friendly and helpful! It's so hard…read moreto make a selection because there's so many different types to choose from!

Quality is terrible. Customer service even worse. Dealing with them for months to get new…read morefurniture fixed. Now sending same tech who was here 4 days ago who said i need a new chair. He will be doing a 2nd opinion Huh?

I fully admit I'd never heard of this store. In fact, I thought maybe it was an offshoot of Costco…read moreand a collection of their home goods products, but when I asked the cashier, she said nope! In fact, she said everyone thinks that and Kirkland's has been around for a long time and originated out of Brentwood, TN. Who knew? What I found odd about this store is the fact it's not too far from Pier 1, and some of the items you could find at both locations. Here's Kirkland's in a nutshell. It is a great place to get home decor items that you will see everywhere else. Like wooden painted signs with cute messages, frames, mirrors, lamps, candles, wire baskets, throw pillows, and a few furniture items (think Joanna Gaines). Take Hobby Lobby + Tuesday Morning + World Market + Joanne Fabrics + Pier 1. I'll be honest and say I didn't really see anything that was for me, other than some random cute pajamas from their small, curated PJ area, but I would go back for a gift for sure. Kind and informative customer service. **If you're a home stager, this is your place!

Have you ever walked into a store and thought to yourself, "whyyy have I never been here before?!?"…read moreWell, that was me when I stepped into Kirkland's. They have such cute home decor items and the price point is very reasonable! And, if you are someone who likes a great deal, you can sign up for their email list and have coupons mailed to you! I'm so happy to have found this store - definitely adding it to my rotation (along with Home Goods and TJ Maxx) for home decor i

This place is a gem. Most of us it's like a kid and a candy store. Everything is so beautifully…read morecurated and clean and organized. The people that work there and volunteer. There are so wonderful and kind they have a free section. This place is truly a spectacular highly unusual incredibly special place.

My favorite place to be. They have their more "upscale" donations at the front entrance and as you…read morecontinue walking around you will see more reasonably priced items. They have almost anything you think you may need and if they don't, they'll have it next week. They have a sale going on right now the entire store is 50% off and you cannot beat that. They also run different sales throughout the year. There's A LOT of items but it's not messy- everything is organized and labeled. In addition to the wide variety of items and prices, the volunteers and employees have been so kind to me. Victor delivered a couch and chair and I'm so grateful for the help! I'm in there almost every week. Be prepared to spend at least an hour in there. You can't beat it!

Came on a Sunday, the website says open from 11-4pm and it was close. It will be nice to update the…read morehours only so we don't waste our time. Furniture inside looks nice, I can give them that.

The website said they were open till 5:00pm on Saturdays...drove all the way from Chicago ...got…read morehere at 4:30..not a light open..no cars in the lot..BIG OPEN sign in the window I peeked inside...I'd NEVER go back..didn't like what I saw anyhow

After posting the review, the store called me immediately and worked very hard with us over the…read morelast few days to make things right. Kudos to all the hard work and thank you for making my mother happy!

I purchased a couch from them and received March 7 within a week a cushion started to crinkle…read morewhen I talked to them I was told that the type of couch I bought it was very customary for it to crinkle. When I went to purchase it I stressed to the sales girl that my main concern was to get a couch that the cushions did not crinkle because of past experience I had. so now she tells me I cannot return the couch because I bought it at a snow sale the only thing they're offering me is to have someone to come out and teach me how to reposition the cushions which has to be done on a weekly basis .Had I known that I couldn't return a $5300 couch that I wasn't happy with I would've never walked into that store. I cannot believe that I have to keep this couch and be so unhappy with it. I'm a 76 I'm the only one that sits on this couch and it should not have crinkly cushions. The sales girl never told me that I could not return this couch nor did she tell me that this couch was known to have crinkly cushions. This is destroying me..