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    Swim Shack

    3.9 (7 reviews)
    Open 10:00 am - 5:30 pm

    Request quote & availability

    Response time

    2 hours

    Response rate

    100%

    Services - Swim Shack

    Pool installation

    Pool remodeling

    Pool repair

    Swim Shack Photos

    Recommended Reviews - Swim Shack

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    3 years ago

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    4 years ago

    Called to start a service was rude short and mean said too busy don't need any more customers and hung up good luck

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    9 years ago

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    10 years ago

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    10 years ago

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    8 years ago

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    8 years ago

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    Ask the Community - Swim Shack

    Hot Tub Services - $175 gaskets per Robert

    Hot Tub Services

    (20 reviews)

    I want to start by acknowledging that Kevin, the installer, was excellent, professional, friendly,…read moreand thorough. My low rating is not a reflection of his work, but rather the lack of transparency in the pricing and communication I experienced. My concern began when two gaskets were replaced without my authorization or even a notification. I was informed only after the job was completed, and then charged $175 for the two gaskets, which can be purchased online for about $5 each. When I reached out to Robert, the owner, his response was that he once paid $875 for a headlight that cost $27 wholesale, an example that didn't address the issue and only reinforced my concern about unreasonable markups. Surprising customers with undisclosed parts and charges does not feel like good business. Before the appointment, we had agreed that since I already had the part they initially diagnosed as the problem, I would only be charged their hourly rate. What wasn't disclosed upfront was that the rate is $100 per hour. I was prepared to pay that once I learned it, but when I received a $375 bill for roughly two hours of work, I requested a breakdown. Only then did I learn about the added $175 for the two unapproved gaskets. The situation left me feeling like this was a bait‑and‑switch, especially since they were unable to charge me for the part I already provided. What makes this especially disappointing is that my first experience with this company about seven years ago was outstanding. At that time, Robert went above and beyond during the middle of winter, and I've recommended this company to others based on that great service. Unfortunately, something has changed, and this recent experience fell far short of the transparency and fairness I expected. My hope is that this review helps future customers who value clear communication and upfront pricing.

    Condescending, rude,unprofessional. No call back,why should any customer chase anyone for…read moreservice....wouldn't recommend please stay away

    Swim Shack - poolservice - Updated May 2026

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