These guys were amazing! I had brought 4 friends to get a hot tub out of a home. The tricky part…read morewas getting this out of a window as it would not fit out the patio door...but that's the way it went in, that's the way it's coming out. The 4 of us tried, spent about an hour trying to lift this 730 pound hot tub and try to get it to the window ledge...it was not going to happen. After some quick googling I came across Two Guys and a Spa Dolly. In a matter of a few text messages detailing the hottub make and model, pictures of the pickup and drop off location, the appointment was set. The next day, I was extremely pleased with the punctuality, friendliness, and know how. It was great to see what an A squad really looks like, and they did it with 3! Pros with ingenuity and the right tools! Book early because I am sure these guys will get busy quickly!

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

Upside: I competed with the Ashbury Alligators swim team for SEVEN years and LOVED it. 6 am…read morepractice was never a favorite but loved the meets of course. My coaches were always exceptional. Their encouragement and support pushed me to be the best I could. I highly recommend their swim team! Downside: There's a decent water slide. Otherwise, there is only one or sometimes two lap lanes, overall it's a rather small pool. It is very expensive and always over crowded which is why 3 stars is appropriate.

I am a realtor & have lived in this neighborhood for 27 years. My kids & now my grandkids love…read morethe zero depth pool and water slide, truly the best subdivision pool, feels like vacation!

I appreciate the referral to Turbo Tubs and my involvement with Jay and initially, his assistant,…read moreboth of whom came to our home to assess the situation. Both were on time, courteous, thorough, knowledgeable, and gave me confidence to move from thinking about replacing our hot tub to actually getting the process underway. We need a complete replacement in a smaller size and that will be achieved at a price that is reasonable and a good value for the money we will be spending. I am confident in our decision and after four hot tubs in our lives, I am confident that Turbo Tubs will be our finest purchase.

Jay was super helpful in diagnosing my hot tub issue over the phone. Once he helped me figure out…read morethe issue, he took the time to tell me how to install the motor and what to be careful of when doing it. Thanks Jay!!!

After going to 5 stores looking for my Christmas tree to replace my old one, I finally found it…read more For the price, the size, and the quality, I knew as soon as I saw it that it was the winner I can't believe how many they have to choose from. It's a forest of pre-lit artificial trees. If you live in the area and are in need of a new one, look no further than American Sale. Not just trees, the whole Christmas section is enormous. There were plenty of sales associates on the floor to help. They put you in their system and you ring up at the front. Then pull your car around to the side and they load it into your car. An easy process. All sales are final after Dec 15th

American Sale especially if you're from the south or west suburbs is a large retail store that…read moreyou're probably familiar with. You've probably been there before to get your Christmas decorations for the interior and or the exterior of your home. Lights, blowmolds, villages, angels, or maybe a pool, hot tub, sauna? If it's a Christmas decoration with lights, they'll have it. Why not pick up a trampoline? For sure while your deciding which colors and how many lights you'll need you'll get distracted with other items you didn't know you wanted. The name brand Sylvania Christmas lights they offer come at a fair value, as do other items that you may only find at American Sale. A must stop for everything Christmas.

Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

This company is terrible. They took a partial payment for parts and service and ghosted us. We have…read moreengaged our attorney will be suing. Don't let this happen to you!

Went to the Batavia store on 7/22/2026 to pay the balance on our hot tub. Walked into the store -…read morenot ONE other customer was there. Employees sitting around the main desk, chomping on food and surfing on phones and completely ignored us. Not even a hello and when we looked over at them to get their attention, they all just sat there chomping food and staring at us like deers in the headlights. When we walked over to the desk, some short blond guy, still chewing his food asked us what we needed. After explaining we were there to pay the balance on a hot tub, I started to open my checkbook. The short blond guy snickered and laughed, saying "we haven't taken a check since 2024". While looking over at the other employees aimlessly surfing their phones at the desk for approval of his nasty attitude. Beyond RUDE and condescending. So we pulled out a credit card and still snickering, the guy asks us if we "need to split the payment into more than 1 credit card". Seriously??? This is how you treat customers buy a $$$$$ hot tub?! No wonder your store is empty!!! Had we not already had such a good experience with the original salesperson Rachel - we would have demanded our deposit back and walked out. Nasty, rude, no manners. Somebody better teach your employees how to treat customers!!! Believe me, I will be sharing this poor experience with everyone I know!

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care…read moreof me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is friends with Frank. Blessing to all

Naperville pool replaced the liner in our 31 year old pool this summer…read more The crew was so professional and I do believe this liner fits even better than both the initial and replacement liner we had in the past. They are first on our list for pool care and service!

100% DO NOT RECOMMEND!…read more Naperville Pools knows nothing about pools. Recently moved into a new home with a pool and in just two months, Naperville Pools put in so many chemicals, we are currently in the process of draining our pool in order to fix it. 1. Scheduled to make two simple repairs on the pool - sealing hot tub and fixing leak on slide pump - neither repair worked. 2. Came for weekly chemical adjustments and wrote the same numbers on our paper every week and added so much chlorine and ph, it would make our pool cloudy for days. 3. Adding in the abundance of chemicals caused the CYA to become way too high. We tested the water at home and through Leslie pool and got off the charts numbers that were nowhere near what was being written on our report every week. The only way to remedy this problem is to drain your pool. 4. During one of the maintenance visits, the service worker changed the position of the pumps and water drained from the pool all afternoon. 5. Reported these problems to the manager. She showed no remorse, no knowledge of what was happening with our pool, and said their tests were accurate. Do not waste your money with a company with such poor service and such little knowledge of their product.

Josh is the owner of Swim Shack. One of the best experiences we've had. He's honest, very…read moreknowledgeable, takes the time to explain everything and a great contractor to work with. An inground pool was the best investment Ive ever made for my family. Cant say enough about how awesome they are.

Called to start a service was rude short and mean said too busy don't need any more customers and…read morehung up good luck

We had checked out the Oakbrook and Downers Grove stores and were looking to see additional pieces…read moreof a style we were looking at and an employee suggested the ride out to the Aurora location. We decided to take the trip and it was worth it. The Fox Vally location had the most patio future displays we'd seen and we quickly found the Gensun Grand Terrace set we were interested in. Soon after, Chris (store manager) came to answer questions for us and was very informative on the brand, including pros/cons and comparisons. His knowledge on Gensun alone sold us on the set; but his customer service working thru purchase and delivery were amazing. We had one smaller issue with delivery and he quickly offered a resolution. I would very highly recommend working with Chris at the Aurora store to anyone looking to upgrade their patio space.

Ordered stools that were supposed to take 8 weeks to be delivered. I checked in a few times before…read morethen and was told that they are still not in. After 10 weeks I asked that they reach out to the manufacturer. I was informed that the company did not receive the order. Absent my pestering, the product would never have been delivered. The 2nd order was expedited, but the process was sloppy. I won't shop at this location again. A good business would give consideration for the mistake. My consideration was a fast delivery the 2nd time. Not enough !

I have been going to this store since I opened my pool the first time - loooooong time ago! Last…read morenight I went to pull out my equipment for this season and found my pool vaccuum would not charge. Dang it. I had to get the pool open the following day (today, Sunday), and no delivery would be here in time. I called this store and got Ray close to closing time. I had him find me a similar vacuum to what I had and he put it aside for me. I told him I would be there at 11am on the dot today to pick it up. Doors were open, staff was ready and I got my vacuum. Great store, great staff, everything you need is here. Thanks guys!!

How can I say this.... without going off on a swear filled tirade…read more... Purchased a custom hot tub cover. Measured the thing edge to edge. Then come to find out that they give the manufacturer a half inch buffer. Would have LOVED to know that detail. Or possibly have someone come out and measure it before I blew almost 1K. Ive sent pictures, only one corner is actually covered. After repeated calls and emails expressing my displeasure, they have ghosted me, took the cash and are obviously done with me. I have banned my family and future generations from going there. FYI - could have gotten a cover off Amazon for half the cost and guess what? If it didn't fit, they would've taken it back.