They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

back in June, I was talking to Anna to buy a refurbished hot tub with warranty, I picked delivery…read moredate with Jim... delivery date kept getting pushed further and further and multiple no return phone calls. Kept being told my hot tub wasn't ready to go. I asked to get a different one that was supposed to be ready to go and again nothing I gave them $1900 down. Rest would've been given on delivery and they refused to return my money. I was nothing but patient with them and now I don't even hear back from them. I had to have my lawyer send a demand of Refund. And still nothing... I would stay away from this company... I no longer care about getting a hot tub. They have ruined it for me.

I am a realtor & have lived in this neighborhood for 27 years. My kids & now my grandkids love…read morethe zero depth pool and water slide, truly the best subdivision pool, feels like vacation!

I'm almost 25 and I've been going here since I was 8. Nothing has changed. Well, except the food…read moreprices! I love it here! There's adult swim every hour from :45-:00, so if you don't wanna swim with the kiddos, there's your chance. There's two big locker rooms with lockers available (duh, I guess!) for $0.25 to $0.50 I think depending on the size. There's showers, a hot tub, a deep end that goes to 5 feet and a zero depth part for babies. There's also a separate mini pool with a water fall for little kids, a fountain, a sand pit, lots of grassy areas and a concession stand with like ten tables.

Jay was super helpful in diagnosing my hot tub issue over the phone. Once he helped me figure out…read morethe issue, he took the time to tell me how to install the motor and what to be careful of when doing it. Thanks Jay!!!

Jay Barma was amazing. He listened to my jacuzzi issue and offered two options to address my…read moreleaking recirculator pump. With Jay's help I was able to fire a scandalous tub repair company that was stringing me along in below zero weather taking larger jobs and ignoring our timeline. Jay had the parts, the advice and guided me to a fully operating tub in less that 24hrs and I should mention saved me over $700! Thanks you Jay and TURBOTUBS!!!

Memo helped me with a Christmas tree purchase the other day…read moreVery informative of the different types of trees the store offers Will come again

American Sale especially if you're from the south or west suburbs is a large retail store that…read moreyou're probably familiar with. You've probably been there before to get your Christmas decorations for the interior and or the exterior of your home. Lights, blowmolds, villages, angels, or maybe a pool, hot tub, sauna? If it's a Christmas decoration with lights, they'll have it. Why not pick up a trampoline? For sure while your deciding which colors and how many lights you'll need you'll get distracted with other items you didn't know you wanted. The name brand Sylvania Christmas lights they offer come at a fair value, as do other items that you may only find at American Sale. A must stop for everything Christmas.

John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

I've worked with Cruz for the better part of 5 years. He's always been a bit spotty on arriving…read moreprecisely on the date he sets, but he is usually dependable to complete the work . . . eventually. Unfortunately, something happened this year and it has resulted in Cruz effectively stealing money from me. He indicated I needed a new pool cover and other equipment for my pool. In the past, I've paid a significant deposit and it has not been a problem (parts were typically installed in a couple of days of the deposit unless the parts were on backorder). This summer, he took a deposit for the pool cover and equipment and has yet to install the equipment. Offering up excuses or basically refusing to return my text messages. At this point, with winter approaching, I've run out of options and will be turning this matter over to the police. I would not recommend doing business with Happy Pools.

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care…read moreof me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is friends with Frank. Blessing to all

Do not buy from them. Overpriced, non-functional products. Scam warranties, bad service and…read morecompletely unprofessional managers. I bought a cantilever umbrella from them that snapped like a toothpick on a sunny day and they are claiming the umbrella is meant for indoor use so the warranty isn't covering. Absurd behavior - probably fraudulent. Looking into small claims court for this.

My pool builder suggested this company to open/close my new pool. My initial experience with them…read morewas positive, but that changed this year. After my pool opening I had several concerns which I brought to the owner's attention. She responded to my email/concerns, however she took no responsibility for the issues, and instead seemed to be defending her crews and trying to point the finger at me - the customer. (see other reviews that also site this as an issue). I received no, "I'm so sorry you had to deal with this, and we'll definitely make it right". She did agree to send a crew back to straighten the handrail and drain handles they put on crooked, and then a suggestion that since I didn't seem satisfied with the services I received, perhaps I should find another pool company! She went so far as to give me referrals!? - seemingly implying that they were done with me as a customer. Over the course of the next week I was barraged with emailed invoices for the services - from 2 different NP staff people, and today a hard copy invoice arrived in the mail. This gives me a little more insight into the top priority for this company - profit, not customer service or satisfaction. It seems that that Naperville Pool only wants your business if you accept the service they give you and keep your concerns/complaints to yourself. Customers frequently have concerns or complaints about a service they received from a company, but when the company takes ownership over what they've done incorrectly or omitted, it tells the customer that they actually care about their customers, and are committed to both customer satisfaction and customer RETENTION. Thank you for the suggestions on alternate companies to take my business to Naperville Pools. The check is in the mail!!

After using this company to find a leak in my swimming pool I found this company to be unreliable…read more They pressure tested my lines and blew them out. I was there when they pressure tested my lines and they used too much pressure. They were at best supposed to use only 10 Psi of pressure. They used 30 to 40. They won't take the blame for it nor will they come back to fix it. I called them a bunch of assholes.Now they won't fix it.left me with a 6500 dollar bill that I'm gonna have to scramble for. WARNONG DONT USE THIS COMPANY.YOU WILL BE SORRY IF YOU DO. THEY WONT ADMIT WHEN THEY ARE WRONG AND THEY DONT ADMIT THEIR MISTAKES. PERFECT COMPANY TO WORK FOR QHEN YOU DONT KNOW WHAT YOU ARE DOING????? BOSS WILL ALWAYS STICK UP FOR YOU WHEN YOU DO THINGS WRONG

Josh is the owner of Swim Shack. One of the best experiences we've had. He's honest, very…read moreknowledgeable, takes the time to explain everything and a great contractor to work with. An inground pool was the best investment Ive ever made for my family. Cant say enough about how awesome they are.

Called to start a service was rude short and mean said too busy don't need any more customers and…read morehung up good luck

We had checked out the Oakbrook and Downers Grove stores and were looking to see additional pieces…read moreof a style we were looking at and an employee suggested the ride out to the Aurora location. We decided to take the trip and it was worth it. The Fox Vally location had the most patio future displays we'd seen and we quickly found the Gensun Grand Terrace set we were interested in. Soon after, Chris (store manager) came to answer questions for us and was very informative on the brand, including pros/cons and comparisons. His knowledge on Gensun alone sold us on the set; but his customer service working thru purchase and delivery were amazing. We had one smaller issue with delivery and he quickly offered a resolution. I would very highly recommend working with Chris at the Aurora store to anyone looking to upgrade their patio space.

Ordered stools that were supposed to take 8 weeks to be delivered. I checked in a few times before…read morethen and was told that they are still not in. After 10 weeks I asked that they reach out to the manufacturer. I was informed that the company did not receive the order. Absent my pestering, the product would never have been delivered. The 2nd order was expedited, but the process was sloppy. I won't shop at this location again. A good business would give consideration for the mistake. My consideration was a fast delivery the 2nd time. Not enough !

I have been going to this store since I opened my pool the first time - loooooong time ago! Last…read morenight I went to pull out my equipment for this season and found my pool vaccuum would not charge. Dang it. I had to get the pool open the following day (today, Sunday), and no delivery would be here in time. I called this store and got Ray close to closing time. I had him find me a similar vacuum to what I had and he put it aside for me. I told him I would be there at 11am on the dot today to pick it up. Doors were open, staff was ready and I got my vacuum. Great store, great staff, everything you need is here. Thanks guys!!

Horrible horrible customer service! We bought a patio umbrella last year and used it for the second…read moretime last week. As I was opening it, it broke from the center and fell with tilting the table. I contacted customer service right away and they refused to cover claiming it as wind damage. And it was not that windy that day at all :( This is definitely a safety hazard as it is very heavy and luckily did not fall on us! I emailed them twice with the pictures and they said next time get wind insurance. This is a terrible experience and I am not buying more from this place. Getting my umbrella from Costco now with their excellent support.