1. Ashbury Aquatic Center

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Naperville, IL

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Ashbury Aquatic Center

4.3 (3 reviews)

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Dupage Swimming Center - Pool area.

Dupage Swimming Center

2.9(26 reviews)
5.0 mi

The BEST swim instruction in the Fox Valley. Over the last 6 years my son has taken swim lessons…read morefrom several different pools, but DUPAGE gives lessons that focus on PROPER TECHNIQUE and CONDITIONING, and really prepares their swimmers for swim team. They also have a GREAT make-up policy. This has been a sore spot for such a long time with us. If my son got sick he could miss 2-3 lessons in a row. Other places will not let you make-up more than 1 lesson per session, and so those were wasted lessons & $$$'s. Extremely frustrating! The facilities are not the newest and they do get very crowded on weekends. However, for REAL swim lessons this is the place to go & to stick with!

This is an indoor swimming pool offering public lap-swim hours on weekday mornings and afternoons…read more I visited once for approximately 15-20 minutes in January. I understood that I was paying $20 to try the pool and have access for the month. I quickly completed the paperwork, provided a payment card, changed into my swimsuit, and swam a few laps before the open-swim period ended. Life became busy, and I never returned. I assumed I had simply paid $20 for a month I did not fully use--no big deal. Many months later, I received an email stating that anyone who did not want to continue for September needed to cancel by the deadline. Because I had not typically received emails from them and was unaware that I had an ongoing membership, the message seemed odd. After some confusion, I registered for their online portal to see what was happening and discovered they had been withdrawing money every month since January. Those few laps ultimately cost me $160. I understand businesses may offer automatically recurring memberships and that customers are responsible for reading what they sign. However, I did not leave that one brief visit with a clear understanding that I had enrolled in continuing monthly charges. Considering that I never entered the facility again, I hoped management would at least listen to my concern, review the circumstances fairly, and consider some form of resolution. Instead, the response I received was dismissive and unnecessarily hostile. There was no meaningful acknowledgment that I had visited only once, misunderstood the arrangement, and paid for eight months of access I never used. They sent a copy of the document showing my initials and the cancellation policy, refused to consider any refund, and ended the exchange with, "Will there be anything else?" Only afterward did I read the reviews, wishing I had seen them before ever visiting this facility. Judging from so many other customers, the behavior I encountered appears to be shockingly common. The management was callous and downright hostile. I strongly recommend reading the reviews and thinking very carefully before entrusting some very unprofessional people with your financial information. It is incredibly unfortunate that a small community pool is managed with such a deeply troubling approach to customer service.

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Dupage Swimming Center
Dupage Swimming Center

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Ashbury Aquatic Center - swimmingpools - Updated October 2026

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