Stay away from this swim school!!!! All they want is your money. They used to be awesome but as of…read morelate some of the amazing people have left and they have gone down hill drastically. On top of the service getting worse and the facility not being kept up the prices are getting higher. Lastly, they don't mind cancelling on you last minute but if you cancel on them last min that's not allowed or you lose a class. Literally they called me last week to cancel my class on that same call I asked if I can cancel a makeup class so I would have to wearing an almost an hour in between classes and I was told no I would lose that class. "Hold on you literally just cancelled mine but I can't cancel the makeup?" and " I have to wait around for an almost an hour for the next one?" Complete disregard for your time again as long as they get paid. It doesn't matter. We cancelled our membership immediately and are starting somewhere else next month.

Our child has thrived here. I honestly don't understand some of the hateful reviews. We haven't…read moreexperienced anything close to what the 1-star reviews are saying. Yes, it can get messy. There are a ton of kids coming in and out throughout the day. I've seen staff cleaning. We started sending my daughter two days a week since she started late in life because of covid. I have enough trust in the teachers to drop her off where she needs to go, and I sit in the lobby. All she has done is thrive. It's hard for a teacher to work with kids if they are turning to find their parents all the time. She will be six this month, and she will be in level six.

We've been to the pool over a half dozen times since just moving in the end of last month. The…read morepools seem to be well maintained, as when we saw that they needed skimming, the guards got right to it! The stair rail needs some reinforcement and there is a leak in the women's bathroom that seems to have someone checking into. As for the Lifeguards, they do a good job which was evident on Friday night when their job was put to the test and a child's life was saved shortly after we left for the evening. For those who say, Guards are a waste of money, I for one as a parent, grandparent and former swim team member appreciate their service. We can't always have our eyes everywhere when it comes to our kids, of any age! There are still adults out there that don't know how to swim and some of then have children. It only takes a tablespoon of water to drown, a wrong move in a game of catch or whatever to lose your balance and be the victim. Lifeguards are money well spent!

I had horible experience with the staff not good customer service and don't treat customers nice…read moreeven the manager Ron is so mean to customer's.They don't treat customers with respect , but we pay so much to be treated mean all they offer at the club house is the pools and no access to the inside of the club house which is unfair to the community I think they need more improvements such as Fitness center and no lifeguards we should be allowed to swim with no supervision and no limits.

We've been attending this location for our 2 kids for over two years now. My entire family used to…read morelove it here, but lately something has changed. It appears the entire staff has changed and with it the warm vibe. The last few weeks my kids have just been swimming back and forth across the lane without much demonstration or apparent guidance from the staff, whether it has been one or two trainers in their lane. The trainers also used to interact warmly with the kids while in the water (or out), now the trainers look bored and interact with the kids minimally and without the same enthusiasm. It is the same facility, but the staff that made it such a wonderful place are gone. My children have always loved their trainers and now have nothing to say about them. I think it is time for us to start looking for a new place for swim lessons.

Change in management and staff- quality has gone downhill!!…read moreManager from Naperville location called back in response to our initial harassment complaint- full of the same bad attitude, poor customer skills as displayed by their team member. You share your experience with this new management and it goes no where. Bad manager translates to some bad apples on the team. Glad we won't be going back EVER again!!! Better swischools out there.

PROS: The pool and facilities are clean. There are a lot of…read morelifeguards on duty. There are plenty of lounge chairs around the pool. The season pass pricing is reasonable. The front desk checks your bags to make sure there are no improper items. Unopened bottles of nonalcoholic drinks are allowed. This is good for the protection of children and weirdos coming into the pool area. CONS: There should be real food served in the vending area. This is a major turn off as a mom. The ice cream vending machine should also 1) work, and 2) be stocked. This is, afterall, summer.

My friend Tara had a private birthday party here for her kid. It's not a giant pool but it was…read morecertainly big enough for us. There's a slide, a diving board, and a shallow little kid spot with water spouts for the wee ones to play. Besides the fact that it's super fun to have a pool filled only with people you know, it's even better when the lifeguards rock. The staff was so much fun. My friend's husband and I were having a very ridiculous diving board competition (more like who-could-land-the-worst competition) and the guards were all about joining in our laughter. They also shot water guns with the kids when they were off rotation. I'd like to give a giant shout-out to the staff. You people were perfection. Well done.

WOW! We are so happy with our pool! It is beautiful. Dave and the crew did an amazing job. All…read moreof them are such hard workers. So easy to work with. I highly recommend this company if you are looking to have a pool installed. We could not be happier with the end result. We also went and got the bubblers on the swim ledge and I highly recommend getting those.

David and his crew have saved my life not to mention my pool! Everyone has been friendly, helpful…read moreand professional. I had a situation that could not wait to be fixed and they came out and assessed my situation, made a plan, and executed that plan fast, efficiently and beautifully. I can't thank you guys enough! I definitely recommend!

Super friendly staff and extremely clean facility! My child looks forward to the lesson every week…read moreand is so much more comfortable in the water now whereas before he would scream and refuse to even get in. I recommend this swim school!

This review is long overdue. I purchased a Groupon last year (around April or May) and enrolled my…read morethen, 8 month old son in their infant/parent swim lessons. When we started the lessons, they were held at the Marriott in Oakbrook - the location was decently convenient - parking right outside the hotel - except you had to go to the front desk to get a key to the swim facilities in the hotel's basement. My biggest complaints: 1. The website advertises warm water - "Our indoor pool is heated to a comfortable 86 degrees and with a variety of swimming classes from beginner thru advanced swimmers we are sure to have a swim program that is perfect for your little one." this is in their website. - BULLSHIT - the water was FREEZING each time we went and we took 8 lessons there - almost every kid went in the water crying and every one of them came out with blue lips. 2. The instructors were "fine". meaning they were just ok. hard for me to gauge since an 8/9 month old isn't really learning anything but getting acclimated to a pool environment. they had fun songs. 3. When we had to miss a lesson - we made it up at their new location, which is the one at the McDonald's campus listed on their website today. My experience with this location is what made me NOT sign up ever again with this school. The hotel is difficult to find if you haven't been before. Then there is no parking in front of the hotel. the parking about a 5 min walk away and you have to walk uphill to get there. Once in the hotel, it's another long walk before you actually make it to the pool area of the hotel. I feels like an eternity if you have a heavy baby that isn't quite walking yet. I wish I knew that it would be so annoying, otherwise I would have brought my stroller with me. at least the water was a bit warmer here but still, not warm enough. I'm giving them 2 stars rather than 1 because you don't have to wait for a session to start, they seem to have continuous sessions so you can jump in at any time. that is convenient. We go to Swim with Bill in Aurora and LOVE LOVE LOVE the warm water. swim lessons are excellent. there - my son is now 21 months and almost swimming

The kids love this pool. Clean and well maintained. You can bring in your own food/drinks. We…read morecant wait until Summer 2024

This park has everything you need to entertain a kid. Playground area, baseball field and a pool…read more Plenty of parking and easy to get to

Grande Park Association is awesome. Very helpful staff always. I highly recommed them. I love our…read morenew place.

Pretty nice clubhouse and pool for the local homeowners. The clubhouse can be rented out by owners…read morefor parties or whatever they wish. Decent size room and plenty of tables and chairs to set up a good time. i was there for a baby shower not mine, just being a good friend to the father to be, he begged and now he owes. They had about 50 guests and it was comfortable. The pool area is nice, warning lots of kids. they do have a kiddie pool, sports pool, lap and regular pool for all. Nice place not sure what the homeowners pay yearly for it but it is a place to gather and meet your neighbors. Benefits of parties to go along.