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    The Great Escape

    3.8 (27 reviews)
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

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    6 years ago

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    9 years ago

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    Sean S.

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    7 years ago

    Looking to buy an in-ground pool. No help anywhere in the area and all seem to be surfing the web.

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    Sean S.

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    11 years ago

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    Sean S.

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    9 years ago

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    11 years ago

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    Ask the Community - The Great Escape

    Review Highlights - The Great Escape

    My husband and I recently bought a new spa with the help of the super knowledgeable store manager, Sean.

    Mentioned in 5 reviews

    Read more highlights

    Hearth & Home - This pilot light no longer goes out at the worst time

    Hearth & Home

    (48 reviews)

    $$

    In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order…read moreto be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!!

    The initial assessment of our need for a gas fireplace insert was explained well and installation…read morewas well done by experienced, knowledgeable field people. Their ongoing support has been outstanding. Highly recommended.

    Wannemaker's Home & Garden Center

    Wannemaker's Home & Garden Center

    (111 reviews)

    $$

    I had a very disappointing experience at Wannamaker's and will not be returning. After spending…read moreover $400 on an olive tree, soil, and planter, I discovered an infestation that began shortly after purchase. When I went back to the store for help, they were completely unhelpful and unwilling to offer a refund or even store credit. Instead, they tried to sell me a $10 bottle of soap that they admitted may or may not work. Beyond that, there was no real guidance, advice, or effort to help resolve the issue. For a specialty nursery with premium pricing, I expected far more expertise and customer care. I strongly believe in supporting small businesses over big box stores, but this place was a complete disappointment. Between the high prices and lack of support, the value just isn't there. I will be finding a new nursery in the spring and highly recommend others look elsewhere as well. If you're looking for quality plants, knowledgeable staff, reasonable prices, and customer care, Wannamaker's is not it.

    My Bride and I have been to Wannamaker's over 100 times since moving to Lisle in 2015... so I have…read morea bit of a track record with them. At every interaction, we've *never* had a bad or unpleasant experience there. I read with dismay the several posts here that recount other's experiences. Not having been there with those other Commentors, I certainly can't / won't comment on what they experienced. But I do note a common denominator, folks: many of these tales include, in some way, aspects of "Caveat Emptor". Wannamaker's is a large-ish store, and from shopping there a lot, I note that many Shoppers go there as almost a "field trip" - e.g. not often, and they probably are caught-up in the joy of a store that has literally *Everything* you might want, garden-related. Thus, I posit, they overbuy, and let their Spidey senses down. Perhaps by not counting the number of shoots in a flat, or expecting (and perhaps not documenting) their plantings against a possible future Health claim. As a Disinterested Observer, the store is consistently pretty busy, with complex sales, and have NEVER been staffed to support an Investigative Staff to assist their Customers. These are, really, basic Customer Skills you need to possess (or groom!), ESPECIALLY when living under the fat greasy thumb of His Puissant Orangeness and his Clown Show administration. Trust but Verify. Consider the flip-side here, though: Wannamaker's is a Specialty Store. Sure, they command higher pricing than Wal Mart, because everyone in there is a Professional in their field. They've seen it and done it and planted it. And, regarding Product, if you want it, they probably have it, or can order it for you. I cannot recall in the past decade ever being at Wannamaker's and leaving without what I came for. To me, that justifies the pricing delta. I convey my displeasure by withholding one Star. An Educated Consumer is their Target Customer. After the Sale, it's your Documentation that counts, and - quite possibly - your attitude when seeking whatever restitution your situation demands. Again, I'm not throwing-down at the several posters here who have had negative experiences. I wasn't with you, and I don't know. I'm sorry for your poor experience. But I've never had a bad experience at Wannamaker's, and I always try to support my local brick and mortar businesses!

    RH Oak Brook | The Gallery at the Oak Brook Center - The furniture entrance

    RH Oak Brook | The Gallery at the Oak Brook Center

    (38 reviews)

    We came on a Saturday afternoon for lunch and most parties were celebrating one thing or another. I…read moreimagine the restaurant would be more enjoyable during the summer on the rooftop. There is no kids menu so I ordered the cheapest thing I could find for my small human-Swedish pancakes. I had the lobster roll while hubby had the Aussie steak and eggs. The lobster roll was pretty standard but wasn't amazing. It was small and didn't have any other sides. Service was spotty. We had to ask a few times for water and felt like we were forgotten at times. Let's be real. RH Oak Brook is a beautiful restaurant that is mostly for the vibes.

    My husband and I visited last Saturday to celebrate a special holiday, and I want to start by…read moresaying the ambience is truly an 11/10. This restaurant is absolutely beautiful. The solarium atmosphere is stunning, the fountain is charming, and the greenery is lush and thoughtfully curated. From a design and aesthetic standpoint, it's incredible -- easily one of the most visually appealing dining spaces I've been in. The food was... good, but uneven. We started with the cheese and fruit platter, which was delicious and well done. The Caesar salad, however, missed the mark for me. And not because of the dressing -- it actually seemed like the lettuce had been freshly washed (which I appreciate), but it was still holding a lot of residual moisture. Unfortunately, that excess water diluted the Caesar dressing and left the salad soggy. That said, the croutons were to die for -- and that's saying something, because I usually hate croutons. For entrées, my husband ordered the salmon and I had the lobster roll. The lobster roll was excellent -- fresh, flavorful, and adding the caviar was the perfect touch. The salmon was cooked perfectly and tasted good, but it was nothing memorable. To be completely honest, it felt like something I could (and likely have) made at home. Well executed, just not special. Where the experience really fell apart for us was the service. Our server was absent for much of the meal and rarely checked back in. After we finished our entrées, he returned to clear the plates and apologized, explaining that he had been speaking with his manager. While that could be true, I spent many years working in the food service industry, and it's hard for me to understand why a manager would pull a server away from an active table for a prolonged conversation. Maybe that's what happened -- but regardless, it was a significant miss. Between the soggy salad, the standard salmon, and the spotty table service, I don't think we'll be returning. There are simply too many other places where a $200+ dinner feels more justified and better executed. I truly wanted to love this place -- the setting alone almost won me over -- but unfortunately, the overall experience didn't live up to the atmosphere.

    The Great Escape - hottubandpool - Updated May 2026

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