Ok... Two years now.. We just replaced the pump on our pool because DesRochers put a 1 HP pump…read more(http://www.amazon.com/Pentair-Sta-Rite-SuperMax-Efficient-Performance/dp/B0015VCZIS) and like filter on the pool... We couldn't keep the thing clean... After speaking to several other pool pros, they all stated this pump is not designed for this much pool. Details: Our pool is 42k gallons (diving pool) Estimated a minimum of 65 Feet of Head Estimated 5250 GPH (8 hour turn over) The installed Sta-Rite pump performance rating: G Rating @ 65 Feet of Head = 40 gallons per minute = 2400 GPH Given the numbers the minimum should have been an I Curve Pump or a 2 HP pump, but the appropriate size is J Curve Pump or 2.5 HP.

I'm about to do something I rarely do....publicly complain about a company, especially one that I…read morehave been in a relationship with for over 8 years.... First, let me start with a little bit about me. I have been a resident of Shorewood since 2003 and currently OWN 5 houses in this community. As a real estate investor, I pride myself on establishing good relationships with those I work with, because that's how relationships grow. I have numerous contractors that I have come to work with over the years, DesRochers Backyard Pools and Spas, being one of them. I utilized their services at 2 of my 5 houses, and have recommended their services to countless people. This year, 2020, has been unusually difficult for many of us, myself included. I am currently in the middle of a divorce, and due to choices that I have made to protect my assets, I have found myself and my 3 children, facing financial difficulty. I have not asked, and will not ask, for help - so please don't offer. Others need it far more currently. That being on the table, here is the reason for my post: At the beginning of this year, I had a balance with DesRochers. And due to this balance, they would not open my pool. No payment arrangement was offered, they wanted their money. So, after some scrounging, I came up with the cash required to satisfy the balance and went into the store to pay it. I'll admit that I was angry and hurt, but it was because of how management had handled the situation. It was cold and uncaring, even though we had had a good relationship for the previous 7 years. No follow up customer service "care" was offered or experienced. I tried to tend to the pool myself during this year, but that was nearly impossible, because of all of the other responsibilities I had. Yesterday, I called to schedule an appointment to close my pool, and was informed that they would have to check with their financial office, because I had asked them to allow me to carry a balance until the end of the month when it would be satisfied. Today, the scheduling department called me back and informed me that before they could schedule an appointment, they would need to have payment in full. I again explained my financial situation, in great detail, might I add, to the scheduler. When they informed me what the cost was, I realized that I had the cash available to pay them and said that I would bring it into the store by tomorrow. The scheduler informed me that I would need to sign a waiver because the first freeze had occurred, and they couldn't be responsible for damage incurred as a result of it, upon opening the pool in the spring. I agreed to signing the waiver. I then conveyed my disappointment with the company for not calling me to see if my pool had been closed and winterized, stating that it was poor customer service on their end. This person then refused to schedule my appointment, stating that she would have a manager call me. Upon speaking with the manager, and reiterating what I had said to the scheduler, the manager said that they would not be scheduling the closing, and that it was best we part ways - I agreed. To know that a company can be so uncaring about what a longtime customer is experiencing in their personal life, is extremely poor customer service, especially during a time when customer retention should be a paramount concern. I can no longer, and will no longer refer DesRochers Backyard Pools and Spas to anyone in good conscience knowing how little long-standing customers mean to them.

Communication!! I never had a pool before so I had a lot of questions after install. Jim is the…read moreBEST! Highly recommend aqua pools!

Last year they came out to fix my auto cover pulleys and sliders, they worked for 7 months. They…read morehad to come out back in November, because they were not sliding correctly and was uneven. I'm assuming this caused a ton strain on them and that is why they broke. They did not do a good job and plastic sliders were sticking out and I told them that and they said it was fine. $1,200 a year later the pulleys snapped. I called them to ask if they could do they could do anything they offered 10% off which is a joke. I called 5 other companies and got quotes 500-800. Aqua is over priced and does not stand by their work. I don't mind paying extra if the job is done right, but not making good on the job is why I won't ever use them again. Do your homework and find another company.

Very happy with their siding cleaning. I will definitely be back next spring. They quoted half the…read moreprice of another company. Reasonable and quick. Thank you!

Tom was great to work with. He answered quickly and was able to provide a contract right away for…read moreexactly what I needed (in-ground pool cleaning). The work was done to perfection.

This place is very unprofessional and the owner made my daughter feel very uncomfortable!!! Also…read morethey half assed the job leaving me to have to find someone else to complete it. They told me they was on they way to take a lunch break and never came back. Completely untrustworthy and unprofessional i highly do not recommend and will be reporting this business to the BBB (Better Business bureau)

contacted several times to service my pool heater. was set to come out a few times and it was…read moreexcuse after excuse and they never made it out. one time he didn't even call and I had the day set aside to be there while they were there. totally unreliable. I would give zero stars if I could.

My pool builder suggested this company to open/close my new pool. My initial experience with them…read morewas positive, but that changed this year. After my pool opening I had several concerns which I brought to the owner's attention. She responded to my email/concerns, however she took no responsibility for the issues, and instead seemed to be defending her crews and trying to point the finger at me - the customer. (see other reviews that also site this as an issue). I received no, "I'm so sorry you had to deal with this, and we'll definitely make it right". She did agree to send a crew back to straighten the handrail and drain handles they put on crooked, and then a suggestion that since I didn't seem satisfied with the services I received, perhaps I should find another pool company! She went so far as to give me referrals!? - seemingly implying that they were done with me as a customer. Over the course of the next week I was barraged with emailed invoices for the services - from 2 different NP staff people, and today a hard copy invoice arrived in the mail. This gives me a little more insight into the top priority for this company - profit, not customer service or satisfaction. It seems that that Naperville Pool only wants your business if you accept the service they give you and keep your concerns/complaints to yourself. Customers frequently have concerns or complaints about a service they received from a company, but when the company takes ownership over what they've done incorrectly or omitted, it tells the customer that they actually care about their customers, and are committed to both customer satisfaction and customer RETENTION. Thank you for the suggestions on alternate companies to take my business to Naperville Pools. The check is in the mail!!

After using this company to find a leak in my swimming pool I found this company to be unreliable…read more They pressure tested my lines and blew them out. I was there when they pressure tested my lines and they used too much pressure. They were at best supposed to use only 10 Psi of pressure. They used 30 to 40. They won't take the blame for it nor will they come back to fix it. I called them a bunch of assholes.Now they won't fix it.left me with a 6500 dollar bill that I'm gonna have to scramble for. WARNONG DONT USE THIS COMPANY.YOU WILL BE SORRY IF YOU DO. THEY WONT ADMIT WHEN THEY ARE WRONG AND THEY DONT ADMIT THEIR MISTAKES. PERFECT COMPANY TO WORK FOR QHEN YOU DONT KNOW WHAT YOU ARE DOING????? BOSS WILL ALWAYS STICK UP FOR YOU WHEN YOU DO THINGS WRONG

Two weeks ago, I had confirmed a date with the Roger to put a liner in my pool. We even spoke about…read morehow we needed to prep the pool the day before he was supposed to come. My husband and I got everything we needed for the liner to the stuff we needed for the pump, including sand chemicals, and we even had to cut our deck so that the top of the ledge of the pool was accessible to put in the new liner. I called Roger the day before to try and confirm our appointment for the next day and he did not answer. I called him three times! Then my husband called him one time and then I resulted to texting him three other times. Still no answer. The next day came and he was supposed to be at our house between 9and 10 o'clock. He completely ghosted us and now we have a 24 foot pool that's half in the ground at the bottom of a hill and it's supposed to rain tonight and the walls may collapse if we don't refill it with water.!!!! Do not use this company!!!

Overcharged me, pool out of track and they just buried it under the sand. Had to have someone come…read moreout and fix the entire thing this season. Call at your own risk.

Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.