Do NOT use this company. I recently hired this company to install a pool liner. It has been the…read moreworst customer service experience that I have ever encountered. The manager Darryl never returned any of my phone calls or my emails. They did not show up for their appointment when they said they would. When I called and spoke with somebody in the office they said they can't guarantee when they will come out but I'm "on their list" and they are "slammed with customers". When they finally came out , they brought the wrong ladder, forgot the ladder pad and cut the gasket for the skimmer upon installation. After a few more days, I finally got a hold of the manager and notified him of this and he would not take any responsibility and said at least I got my liner and he hung up the phone. This is the worst company for pools.

I would give no stars if this was an option! Long time…read morecustomer treated terribly! Was seeking pool liner and told a price. 10 days and many calls back and forth to two of their stores, talking to several salesman being told different prices and product locations, being told I would be called back, I finally got someone who seemed to know the price which was $50 more than price quoted at first. I reluctantly agreed and put it on hold to pick up the next day. We get there they couldnt find the liner at first (it was supposed to be set aside with my name on it) and then was told the price had now gone up another $80. When we told him that was not the price we were quoted yesterday he said he didn't believe it was true! I was basically called a liar! I really think they need to train their staff better or man the helm with someone who has authority to quote a price and keep a promise! I had heard bad things throughout the years about this place but had not really experienced any real problems with them. I wont do business with people who dont have integrity! I will never walk into their stores again nor will I refer them to ANYONE!

We would highly recommend Signature pools if you are considering a pool installation. They are…read moreprofessional and easy to work with And provide great customer service. We are very pleased with our pool, it's a beautiful addition to our home. Jennifer Lay

We couldn't be happier with our new pool from Signature Pools! From start to finish we received…read moreexcellent service and customer care from this company. We spoke with Todd first and he was honest and knowledgeable throughout our selection process. He was never pushy, and we appreciated his honesty about which features would be good choices for us and which we could do without. Our project started in late fall and the crew worked incredibly hard to get the bulk of the work done before the winter. Even though the crew was rushing to beat the weather, we were amazed at their precision and the attention to detail they showed. Tom, the owner of the company, was onsite the whole time working hard and attending to many details like making sure that that the pool was completely level! Erich has exceeded our expectations regarding the opening of the pool, training us to take care of the pool, and making sure that our first pool season is problem free. We opted to use the landscape company that Signature recommended, Countywide Landscape, and we are very glad that we chose a landscape company that works so well with Signature. We highly recommend Signature Pools for a company with integrity and high standards of excellence. By the way, we chose the Ultimate 40 pool and absolutely love it!

Called this business to open pool was not there when they showed up wife was there the only thing…read morethey did was turn filter pump on ,didn't clean any leaves or other debris out, handed my wife $180.00 bill which she paid them for at that time,whhen I arrived home from work and took one look at the pool and seen what had taken place,the pool was still full of leaves and dirt from the previous season I contacted paradise pools and talked to the owner he said that he would have someone come out and check to see what the issue was someone did show up cleaned the pool the way it should have been done in the firstplace thencharge anadditional $200for the call back to do the job the correct way

Our pool heat exchanger developed a severe leak several days before we were to host a pool birthday…read moreparty for my granddaughter. I reached out to several pool suppliers without success. I contacted Megan at Paradise pools and explain my problem. She said she would look into it and get back to me. At that time, I thought it was a lost cause, but Megan came through. A brother of the distributor worked at the main supply office and was meeting with the brother that evening, he brought the exchange, the distributor dropped it off at Paradise Pools the next day, and I got it early that afternoon. Megan went above and beyond to help us out. In my mind, she's a rock star.

This place has three different sets of hours…read more When I called this am , the answering service said 10-7, the online with maps said 10-6 and the door says 10-5 .. The only thing certain is 10am .... All else is in flux !

We had our pool installed 7 years ago by another company. After having the same company close and…read moreopen our pool the next summer, I battled getting it clear. For 2 weeks. A friend recommended DesRochers and I have never looked back. They close and open my pool. Within 24 hours my water is crystal clear after opening. I have used their 3 step weekly maintenance and rarely do I have an issue. The issues are usually due to weather or too many teenagers in the water. This year they replaced our liner and lights. I would never go anywhere else. Malory and the staff at their Shorewood location are so helpful. And the service team exceeds all of my expectations.

The greatest water deliverer ever!!! He has gone above and beyond for us since the first day I met…read morehim. He's saved our butts a few times with our pool!!! He's a man of his word and he's very reliable!!!

From the owner: Pool Water Delivery, Water, Sand and Gravel Hauling, We Can Order All Types of Gravel…read more Services: Dump Work, Gravel, Pool Filling Service, Sand

As first time pool owners we had a lot of questions and learning to do.  John and the entire Sunco…read morecrew are all very knowledgeable and helpful.   The San Juan pools are easy to maintain and is one of our best purchases - We have recommended Sunco to multiple friends and will continue to do so!

John and Sunco Pools are simply awesome. They installed our pool and went above and beyond to make…read moreit a worry free experience. Since they installed it 2 years ago they have reliably winterized and opened our pool on time and allowed us to enjoy it with virtually zero maintenance. Our backyard is amazing. We owe a huge gratitude to John, his boys and the Sunco team.

Ben and his crew were awesome! Called ahead, showed up on time, very efficient, friendly and did…read morean excellent job even down to the cleanup. Plus, as an added bonus, our older Husky, Takoma loved them, too! Kevin O'

I'm not one to usually do this, but want to make sure the word gets out about this company so no…read moreone else gets put in this same situation we were put in, unfortunately. We contacted Bureau County Pool Builder's this spring to take down a pool in our neighbor's yard and install it in our yard. When I initially contacted them, they created a work order, gave me a quote and secured our name on the list, even informing me they had a crew that would be down in our area and they would put our name on the list so the job could be completed while they were down here, taking about 3 days to complete. We then ordered a new pool liner, gaskets, etc. On May 25th, I received a call from them about the work order and everything was finalized. She told me the payment would be due on the first day they arrive on the job. I called back in June asking for a more specific time frame so we could make plans accordingly as to when they'd be down here. She told me our job was scheduled for after the 4th of July but prior to the first week of August. I called them this morning to see if they had any more specific dates and was informed they can no longer do the job because they have so many new pool contracts from the Great Escape and our work order was on the administration desk to be called today and informed of this. I was flabbergasted to say the least. They told me the contractor made this decision last night. I told them this was very unfortunate that our neighbors have been waiting on this as well as us who purchased everything needed and it's now almost the end of summer and it's highly unlikely another company would be able to complete this job this summer. Nothing was done on their end to remedy this situation and I was very unsatisfied with their customer service. Lisa, the person I spoke with was very unprofessional and offered no help or solutions, only telling me to Google other options. We've only heard great things about this company, but after this personal experience, I would not recommend them to anyone. Bureau County Pool Builders, Inc.

An outstanding contractor. APS did a great job with my project. They handled all the permits and…read morehoop-jumping nonsense with the village, began the project on time as promised and delivered a great backyard oasis and front yard transformation. They did everything from patio, to landscaping to lighting and of course, the beautiful pool, which they also provided after installation assistance with the care and upkeep. Great bunch to work with and I highly recommend them

Doug and Keith at APS did a terrific job keeping us apprised on everything during the project…read more(materials, installation, construction, permits, etc). Very happy with the final product.

Great prices! Buy it when you see it because it might not be there tomorrow. Great help loading…read more100+ boxes of tile.

On November 16th, my Fiancee and I went there for a washing machine and gas dryer. They had 2…read moredryers and and one washing machine. We purchased what we needed, and received confirmation emails for a product that did not match what we had purchased which already raised our suspicion. We go back the next morning to pick up our held items and they cannot find the washing machine. We describe the item and they come back to us, stating that the crew who sold us the machine had left the product on the sales floor with a "sold" tag instead of pulling the only washing machine they had in stock. A customer came in 30 minutes before us, took the tag off and purchased the machine. Now they want us to wait til the next truck comes in with a washing machine, guaranteeing that we have first dibs. Problem is, they don't know how long that could be and I already don't trust them as a business at this point. They should reclaim the machine they sold in error and make that customer wait since they stole a machine that was already sold. Needless to say, if you're going to purchase from this store and need to put it on hold, do not leave the store until they pull your items off of the sales floor to save yourself the frustration, inconvenience, and out of pocket expenses I'm having to go through for their lack of follow through and dishonest business practices.