Great service in replacing my two hot water heaters. Fast, dependable, great quality job on removal…read moreand installation!

I had a whole new HVAC system installed. they replaced my very old A/C and furnace. All three techs…read morewere friendly and efficient. They explained how the new system worked, went over the features and made sure I knew how things worked. They fixed up my existing humidifier and made sure it worked with the new system. I am very happy with the work!

Summers sent Jason and helper out to hook up the natural gas line to our new pool heater. Jason did…read morean excellent job, making sure that all codes were followed and the installation was leak-free. He even came back out after we had the electric install finished to make sure that the installation was complete and safe, at no additional charge.

We were lied to, they said $1500 to $2500 to fix for out A/C unit... we called a friend to see if…read morethey were telling the truth- No they lied... it was only $125 for the parts and $275 labor....Plus we had to pay Summers $136 to replace 1 wire... a whole role costs $8...and then they were supposed to give us a proposal and Thank Goodness we never got one. My husband called today and canceled the monthly $12 fee for them coming out because we will never use them again and feel we were also lied to on our furnace- because we are Senior Citizens they took advantage of us... why were we paying a fee when they charged us anyway...

I woke up this morning and had no heat. I called Kendall Plumbing and Heating, and Robbie was at…read moremy house within a few hours. He replaced the igniter, and said the furnace was in great shape...no need for a new one. Robbie was very professional and quick to fix the problem. Thank you Robbie and Kendall! Karen S.

I called them today, a Monday, because my furnace would not ignite/start. I've had them out over…read morethe summer to work on my AC, and they were wonderful. Not this time. The woman answering the call put me on hold to 'check the schedule' only to come back on the line to tell me that since I had 'touched' the heater yesterday, Sunday, when it was 55 degrees in my house, and now they refused to work on my heater. She claimed people write negative Yelp reviews when they work on their own equipment and then bring Kendall in to fix the same equipment. She told me I was not a trained technician and proceeded to berated me for not calling them on a Sunday. I apparently was supposed to know they had 24/7 phone service!? The fact that I opened my heater door in an effort to get it working and not freeze affected their business. I understand that companies have their policies for their reasons, and I tried explaining that I was just trying to stay warm and was intending to buy a new AC/Heater set from them in the spring. But she continued in a rude tone, chastising me for not calling them on Sunday. Needless to say, I will NEVER USE KENDALL again. I found an incredibly helpful and responsive HVAC company elsewhere. If you are looking for customer service, I suggest you keep looking.

I had outstanding service by Martin Plumbing this morning. Matt repaired my disposal, replaced a…read morebathroom faucet, and performed an annual check on my water heater and water softener. Top notch service at a very reasonable cost.

Our water heater went out on a Sunday and Martin Plumbing was able to come the following day and…read moreget it changed pretty quick! We had called and left voicemails to many places, who were closed since it was a Sunday evening, and got all their quotes all week long. We don't regret going with Martin since it was the lowest quote we got without even knowing the majority of them. The only quote we got before we confirmed with Martin was $600 over what we paid. Martin was super professional and even fixed another problem we had outside. He definitely knows what he is doing.

I had a leak at the main pipe coming into my house. The owner of the company responded to my phone…read morecall and was able to fix the problem within a few hours from the time I called him. I was very thankful. He was very professional, educated me on the pipes in my house and what I can do to prevent future leaks, and was very reasonably priced.

Highly recommend if you want prompt and honest service. I will use him for all my future plumbing…read moreneeds!

Don is the best. Great prices dependable and knows what he is doing. He has replaced my water…read moreheater, garbage disposal. And will have him replace my furnace in the near future

Don is wonderful, I wouldn't think to call anyone else. He doesn't fool around (time wise), he…read morerepairs other people's shoddy workmanship if there is any. A good, professional plumber!

Please note this review is during COVID times. During this time, they told me several times they…read morewere down to 1 technician which did cause delays. They were assigned to me from my home warranty company due to other contractors not following up on job. I knew from first contact that this company was more professional than others that I had contact with for my water heater. My experience with Bob in the office was very positive. He asked for detailed information and pictures of broken water heater. He called me to tell me of updates of getting technician out. (A couple of delays, but I have learned to be patient during COVID times.) I was also called and texted when technician was on the way. Tony B was the plumber assigned to me. I felt that he took the time to explain things to me and ask me questions. I was given a very detailed invoice and straightforward pricing. He took the time to show me what was updated how to read error codes should device breakdown. Very friendly staff

I am the general contractor on a project in Roselle, IL. I saw all five star reviews on google and…read morethought this company must be great... boy was I WRONG! So, I decided to leave an honest review with real names and my experience with Benjamin Franklin Plumbing... Jess, their General Manager, sent a Licensed Plumber, John, who fell short of every expectation. John loved to sit in his truck as that is where he spent most of his time. At one point, John even stated he had never done this type of plumbing work before and was learning something new... later he even went onto to question the structual integrity of the floor, as if he was qualified (we have an Architect and Engineer). Again, this gave me little confidence in him as a licensed plumber, and in Benjamin Franklin Plumbing. To be clear, Jess and Jim from Benjamin Franklin Plumbing also fell short of their promised expectations as well. They kept raising their price after starting work, extending the timeframe, and made excuses that never existed. Very incompetent. If there was an issue with safety, please advise where as nothing was ever brought to my or my customers attention as a safety issue. The only issues raised by your team were related to plumbing codes because that is all you were qualified to do. Being a firefighter/paramedic, safety is always my number one to me and my customers! The issues you raised were related to plumbing code, not safety. Please stop twisting the words. A simple phone call might have helped clear up any communication issues, but Jess and Jim never returned any of my calls to rectify the situation after leaving multiple messages. As a firefighter/paramedic, and someone who prides themselves in customer service, Benjamin Franklin Plumbing does not! John, their licensed plumber, would advise he would be there at 8 AM, but not show up until 9 AM daily. Then, he would leave from 10 to 11 for parts, return to work from 11 to 1, and conclude his day at 1 PM. Three hours of total work when Jess and Jim promised full 8 hour days (and possibly working afterhours to get the job done timely). John would leave his mess every day with PVC pipes spread all throughout the home and work areas. He even shoved some pipes in the walls and try to hide it. Very dissatisfied! My customer was relieved when I terminated Benjamin Franklin Plumbing from the project.

Reise from Roto-Rooter came in today and ran 75 ft of snake to clear my totally clogged kitchen…read moresink drain. Why such a great rating? I tried to unclog it myself using several methods including a 15ft snake with no luck. I also paid someone from Plum-it that tried his best but kept getting interrupted by his head office. After no success, they suggested next step would be to tear up my basement's ceiling drywall to replace the entire 3" 60+ft of pipe!?!? Well, Reise explained the process, gave my plumbing issues complete attention and worked hard to fix the problem. Good thing Reise was smart about the job and what needed to be done. Thank you Roto-Rooter!!!!!!!!! I'm a totally satisfied first-time customer and recommend Reise and his support team!

Their representative showed up late. A bit of a language barrier between us, but I managed to…read moreunderstand him. He showed up about 7pm which was way later than promised. Basically told me he lived in Chicago and that it would take him a long time to get home from my location. Gave me a price of $850 to do a basic rod out the sewer line. After coming out of shock, I told him I'd need to think about it and he was out the door! Clearly he didn't want to stay and do the job, so he gave me a high number of $850 for a basic job. Not a good experience at all.

Rescue Plumbing responded right away to give me an estimate. We agreed on a short date to fix the…read morerepair. The agreed upon repair was done to satisfaction and the plumbers even added in a side job that wasn't previously discussed at a reasonable price since they were already in my home. I'm highly satisfied with the service I received and would recommend Rescue Plumbing to anyone.

I found Rescue through Yelp! Assistant and they came the same day, on time, and did a great job…read more They fixed a supply line leak and put in a new vanity top. They were in and out and had great communication. Spiro is the man, i will always call Rescue going forward.