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    Epic Escapes

    1.0 (1 review)
    Closed 8:30 am - 4:30 pm

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    Response time

    12 hours

    Response rate

    100%

    Services - Epic Escapes

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    7 More Services

    Pool inspection

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    Pool winterization

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    1 year ago

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    Isaac W.

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    Hot Tub Tony’s - Large green egg with table

    Hot Tub Tony’s

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    We bought our CalSpa Swim Spa from Hot Tub Tony's about 5 years ago and we have them come out to…read moreservice it weekly. I recommend this so much because they keep it sparkling clean and whenever I need a new cover or a repair they come right out and take care of everything. What a relief to have a team to count on and they take the worry out of ownership by handling whatever we need. We are super grateful. We are very happy with all of the pricing for service.

    I purchased a home that had a hot tub installed by Hot Tub Tonys. The CalSpa brand has limited…read morelicensed service providers in the Chicago area so my support options were limited to them within a 30 mile radius of O'Hare airport. In the past 5 months I have had to have Hot Tub Tony's come to my property 3 times. On each of the occasions, emails and phone calls for support averaged over a week to get any response back. It took nearly 3 weeks to get a response of any kind regarding a blown heater during a recent cold spell. I've had issues with heaters, pumps and temperature regulation. No prices outside of a trip charge were communicated until after the technician left, including requests for warranty repairs that were not honored after I took possession of the property. I am still having issues with the spa and they company isn't standing by the work they have performed either at the original point of sale, or after new equipment was installed at my expense. I have tried to get support from Tony or ownership and told it wasn't necessary for him to follow up. The company can not keep up with the maintenance of the products they sell. The communication is the worst I have experienced with a small business, including using an AI answering service that is not intuitive and apparently goes to no one to answer all inbound service requests. I can't speak for the sales team, although those are the only people that answer the phone. Beyond that the follow up, quality of service, communication and price transparency are all missing the mark. I would recommend buying a product that has more service provider options (not CalSpa for Illinois) and a different company to service and maintain spas.

    Signature Pools & Spas - Signature Pool in Naperville, IL.  This Signature Fiberglass Pool is 27' 6" x 13' 6" and is called the Little Bob.

    Signature Pools & Spas

    (2 reviews)

    We would highly recommend Signature pools if you are considering a pool installation. They are…read moreprofessional and easy to work with And provide great customer service. We are very pleased with our pool, it's a beautiful addition to our home. Jennifer Lay

    We couldn't be happier with our new pool from Signature Pools! From start to finish we received…read moreexcellent service and customer care from this company. We spoke with Todd first and he was honest and knowledgeable throughout our selection process. He was never pushy, and we appreciated his honesty about which features would be good choices for us and which we could do without. Our project started in late fall and the crew worked incredibly hard to get the bulk of the work done before the winter. Even though the crew was rushing to beat the weather, we were amazed at their precision and the attention to detail they showed. Tom, the owner of the company, was onsite the whole time working hard and attending to many details like making sure that that the pool was completely level! Erich has exceeded our expectations regarding the opening of the pool, training us to take care of the pool, and making sure that our first pool season is problem free. We opted to use the landscape company that Signature recommended, Countywide Landscape, and we are very glad that we chose a landscape company that works so well with Signature. We highly recommend Signature Pools for a company with integrity and high standards of excellence. By the way, we chose the Ultimate 40 pool and absolutely love it!

    Hot Tub Services - $175 gaskets per Robert

    Hot Tub Services

    (20 reviews)

    I want to start by acknowledging that Kevin, the installer, was excellent, professional, friendly,…read moreand thorough. My low rating is not a reflection of his work, but rather the lack of transparency in the pricing and communication I experienced. My concern began when two gaskets were replaced without my authorization or even a notification. I was informed only after the job was completed, and then charged $175 for the two gaskets, which can be purchased online for about $5 each. When I reached out to Robert, the owner, his response was that he once paid $875 for a headlight that cost $27 wholesale, an example that didn't address the issue and only reinforced my concern about unreasonable markups. Surprising customers with undisclosed parts and charges does not feel like good business. Before the appointment, we had agreed that since I already had the part they initially diagnosed as the problem, I would only be charged their hourly rate. What wasn't disclosed upfront was that the rate is $100 per hour. I was prepared to pay that once I learned it, but when I received a $375 bill for roughly two hours of work, I requested a breakdown. Only then did I learn about the added $175 for the two unapproved gaskets. The situation left me feeling like this was a bait‑and‑switch, especially since they were unable to charge me for the part I already provided. What makes this especially disappointing is that my first experience with this company about seven years ago was outstanding. At that time, Robert went above and beyond during the middle of winter, and I've recommended this company to others based on that great service. Unfortunately, something has changed, and this recent experience fell far short of the transparency and fairness I expected. My hope is that this review helps future customers who value clear communication and upfront pricing.

    Condescending, rude,unprofessional. No call back,why should any customer chase anyone for…read moreservice....wouldn't recommend please stay away

    Epic Escapes - poolservice - Updated May 2026

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