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    KG Pools

    4.4 (7 reviews)
    Closed 8:00 am - 5:00 pm

    Services - KG Pools

    Pool installation

    Pool remodeling

    Pool repair

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    2 days ago

    Amy and Steve are great! Very knowledgeable, professional, and cost friendly. The new liner is beautiful!

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    3 years ago

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    Hot Tub Services - $175 gaskets per Robert

    Hot Tub Services

    (20 reviews)

    I want to start by acknowledging that Kevin, the installer, was excellent, professional, friendly,…read moreand thorough. My low rating is not a reflection of his work, but rather the lack of transparency in the pricing and communication I experienced. My concern began when two gaskets were replaced without my authorization or even a notification. I was informed only after the job was completed, and then charged $175 for the two gaskets, which can be purchased online for about $5 each. When I reached out to Robert, the owner, his response was that he once paid $875 for a headlight that cost $27 wholesale, an example that didn't address the issue and only reinforced my concern about unreasonable markups. Surprising customers with undisclosed parts and charges does not feel like good business. Before the appointment, we had agreed that since I already had the part they initially diagnosed as the problem, I would only be charged their hourly rate. What wasn't disclosed upfront was that the rate is $100 per hour. I was prepared to pay that once I learned it, but when I received a $375 bill for roughly two hours of work, I requested a breakdown. Only then did I learn about the added $175 for the two unapproved gaskets. The situation left me feeling like this was a bait‑and‑switch, especially since they were unable to charge me for the part I already provided. What makes this especially disappointing is that my first experience with this company about seven years ago was outstanding. At that time, Robert went above and beyond during the middle of winter, and I've recommended this company to others based on that great service. Unfortunately, something has changed, and this recent experience fell far short of the transparency and fairness I expected. My hope is that this review helps future customers who value clear communication and upfront pricing.

    Condescending, rude,unprofessional. No call back,why should any customer chase anyone for…read moreservice....wouldn't recommend please stay away

    Aqua Pools - Back Of the House. Location of the pool.

    Aqua Pools

    (53 reviews)

    $$

    I am writing to provide an update on the progress of the pool installation at our new construction…read morehome, as well as to share some insights regarding our experience thus far. Currently, we are in the process of building the pool with Aqua Pools. I have been working closely with Tony Davis throughout this process, and I am pleased to report that his professionalism and responsiveness have been exemplary. Today, we officially placed the order for the pool, and we are optimistic about the upcoming stages of the project. This pool will be installed in a home that is new construction, and we intentionally delayed completing the sprinkler system and landscaping until after the pool was installed. Our builder Modern Family homes of Indiana has graciously agreed to hold off on landscaping until the pool installation is complete. However, the village has established a specific timeline for when the landscaping must be finished, which is by the end of May 2026. We are hopeful that Aqua Pools will be able to meet this timeline, and we are crossing our fingers that everything proceeds smoothly. It is worth noting that the village is holding a substantial amount of escrow money, which will be refunded to the builder once the landscaping is completed, adding an additional layer of importance to adhering to the schedule. Throughout this journey, my communication with Tony Davis has been outstanding. He consistently responds to my inquiries, even over weekends, exemplifying a level of customer service that I greatly appreciate. I strongly believe that effective communication is key, and Tony has certainly demonstrated his commitment to ensuring a positive customer experience. Prior to selecting Aqua Pools, we explored multiple options--three different builders for the house and four different pool companies--before ultimately choosing Aqua Pools. Our decision was driven by the professionalism and reliability we observed during our research, and so far, the experience aligns with those expectations. I sincerely hope that the overall experience with the pool will be as satisfying as the home building process has been. I will continue to keep you updated on the progress of the project as it advances. So far, everything appears to be on the right track, and I remain optimistic about the final outcome. Thank you for your attention and support throughout this endeavor. Please do not hesitate to reach out if you require any further information or updates.

    Communication!! I never had a pool before so I had a lot of questions after install. Jim is the…read moreBEST! Highly recommend aqua pools!

    KG Pools - poolservice - Updated May 2026

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