I purchased a Marquis spa from Cada in 2024, and they have exceeded my expectations in every way!…read more Working with them has been amazing - Cada has a text line and every maintenance question is answered right away. I had a problem with the top panel being slow and they came out several times to evaluate/fix. While they were here, they discovered a small leak hidden inside the unit and ordered parts to repair that for me. Any time I have a problem, Cada seems to drop everything and come out the same day or next day to look at it. They have never charged me for any of the trips or the repairs! That's a fantastic warranty!

Great to work with. Needed a new hot tub cover for an older unit and they made it super easy to…read moreorder. Very communicative which I appreciate. Will be going to them for all our hot tub needs moving forward!

Another end to a wonderful summer with Arvidson's, closing today with Tim, who did another…read morefantastic job closing the pool, professional and knowledgeable. From service to testing, Arvidson has been our go to place. Great service, great people

Called company over a year ago and had to be put on a waitlist for a new plunge pool. Called and…read moreemailed several times over the year to see when a pool could be completed and after a year of trying to get in contact with the individual who is managing installation, was told that my address was too far in Chicago to have a pool installed. It took them over a year to tell me that and now I'm having to find another company and wait likely another year For installation of a pool. Completely unprofessional. Would not recommend.

The service and prices were great. I bought a hot tub from them at a good price, and was delivered…read morewith care. They don't have a big fancy showroom, or a large selection, but that's why they can give you a great deals and great service.

From the owner: Professional pool and hot tub repair and maintenance services. We specialize in all things hot tubs…read moreand "most" things pools! Covering Chicagoland and all surrounding areas. Searching for a new or used spa? Visit our Lombard showroom off i355 to view all our new and used spas in stock available for same week delivery! As an Authorized OEM Warranty provider our technicians proudly service ALL brands and makes of outdoor spas and hot tubs with extensive experience in Jacuzzi, Marquis, Bullfrog, Calspa, Vita Spas, Hot Springs, Caldera, Sundance, Dimension One, Dr Wellness, Wellis, Aspen, Artesian, Island, Garden, South Seas and many many more! Need weekly or biweekly spa maintenance? We got you covered!

We bought our CalSpa Swim Spa from Hot Tub Tony's about 5 years ago and we have them come out to…read moreservice it weekly. I recommend this so much because they keep it sparkling clean and whenever I need a new cover or a repair they come right out and take care of everything. What a relief to have a team to count on and they take the worry out of ownership by handling whatever we need. We are super grateful. We are very happy with all of the pricing for service.

I purchased a home that had a hot tub installed by Hot Tub Tonys. The CalSpa brand has limited…read morelicensed service providers in the Chicago area so my support options were limited to them within a 30 mile radius of O'Hare airport. In the past 5 months I have had to have Hot Tub Tony's come to my property 3 times. On each of the occasions, emails and phone calls for support averaged over a week to get any response back. It took nearly 3 weeks to get a response of any kind regarding a blown heater during a recent cold spell. I've had issues with heaters, pumps and temperature regulation. No prices outside of a trip charge were communicated until after the technician left, including requests for warranty repairs that were not honored after I took possession of the property. I am still having issues with the spa and they company isn't standing by the work they have performed either at the original point of sale, or after new equipment was installed at my expense. I have tried to get support from Tony or ownership and told it wasn't necessary for him to follow up. The company can not keep up with the maintenance of the products they sell. The communication is the worst I have experienced with a small business, including using an AI answering service that is not intuitive and apparently goes to no one to answer all inbound service requests. I can't speak for the sales team, although those are the only people that answer the phone. Beyond that the follow up, quality of service, communication and price transparency are all missing the mark. I would recommend buying a product that has more service provider options (not CalSpa for Illinois) and a different company to service and maintain spas.

Cannot be happier with the service! Aquajoy Spa and Pool came by 15 minutes after my initial call…read moreand took 20 minutes to fix a problem we couldn't figure out for almost two months. Now we get to enjoy a warm pool! Highly recommend!

Expert pool remodeling & upgrade service…read more Andy and the team at Aquajoy performed a complete overhaul and upgrade to tour in-ground pool. Our project was a mess, and Andy stepped in and provided the planning and confidence to rebuild our pool to perfection. The plumbing, safety, liner & finishing, and transition to a saltwater pool completed a transformation of our efficiency in water and quality of the pool. He handled our contractor questions from electrical and concrete needs. They are the most responsive and skilled pool team we have experienced!

Josh is the owner of Swim Shack. One of the best experiences we've had. He's honest, very…read moreknowledgeable, takes the time to explain everything and a great contractor to work with. An inground pool was the best investment Ive ever made for my family. Cant say enough about how awesome they are.

Called to start a service was rude short and mean said too busy don't need any more customers and…read morehung up good luck

This pool service company is wonderful. They call you back, they are thorough and reliable. I had a…read moreproblem with intermittent leaking from my pool heater. They came out 2 separate times and contacted the heater rep to discuss the issue. And then didn't charge me! I will definitely use Tri-City Pools the next time my pool has an issue. Should be soon, lol.

From the owner: Providing personalized service to the Tri-City aea.read more

Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.

This place has three different sets of hours…read more When I called this am , the answering service said 10-7, the online with maps said 10-6 and the door says 10-5 .. The only thing certain is 10am .... All else is in flux !

We had our pool installed 7 years ago by another company. After having the same company close and…read moreopen our pool the next summer, I battled getting it clear. For 2 weeks. A friend recommended DesRochers and I have never looked back. They close and open my pool. Within 24 hours my water is crystal clear after opening. I have used their 3 step weekly maintenance and rarely do I have an issue. The issues are usually due to weather or too many teenagers in the water. This year they replaced our liner and lights. I would never go anywhere else. Malory and the staff at their Shorewood location are so helpful. And the service team exceeds all of my expectations.

I ordered a spa cover on April 23rd. It was finally delivered today on July 13th and it was…read morecompletely the wrong size. Was suppose to be 56 X 4 but came 32 X4. Even though the correct size was printed on the box. First I was told it could take up tp 8 weeks. After 9 weeks I called and was told it could take 10 to 12 weeks. This was after I received an email saying it was ready to ship in May. When I left a review with them I was reached out to and told it hadn't even been made yet.

Do not order from this company this is the worst customer service I have ever experienced when you…read moreorder an item and they tell you when it's going to be shipped the day you are supposed to receive it you will receive an email stating due to the pandemic they have no idea when they're going to be able to ship out your item then when you try to get a refund they will give you the runaround and say they can't get a response from their warehouse and as of now only a request to cancel your order they will not refund your money they will make you sit on hold and they're rude do not buy from here