I already have to replace my liner after three year's. My heater already went bad. Plumbing had…read moreto be re-done. They broke three sections of my sidewalk they won't fix. Concrete is already cracking around the pool. They are a terrible pool company.

REVIEW UPDATED! Boy…read moreI wish I would've read these bad reviews of Nelson's before I let them pvc hard plum my pool hoses! I also wish I could give them 0 stars! I noticed a small leak 8/27/23on the hard pluming to the SAND FILTER they installed June 2023. I called to get this repaired since it was just this summer that the work was done. Being told I would have to pay $142 for a service call for work that was just done THIS summer! So I asked to talk to NANCY NELSON the owner. I see her name on the other bad reviews of Nelson's. Boy were the right!! I told Nancy that I would pay 1/2 of the service fee. She would not budge! I also told her I regretted ever having the hard plumbing done. I was thinking out loud and said my deceased husband would not have wanted me to have the work done in the first place. (He passed 9/4/22.) Nancy says "Don't bring your dead husband in this, he can't help you!" OMG! I couldn't believe she said that! I told her to come out and put everything back the way it was. Which is taking all the pvc pipes off and putting the hoses back on and after that I would never use Nelson's again! I agreed to pay $200 to have this done. I'm not going to pay $142 for a service call every time there's a leak because of crappy work! I never had issues with the hoses. I was sold that the pvc hard plum is the way to go. It's not!! No where in the review did I mention the solar heater! It did leak several times before they brought me a new one. Yes we did hit the hose to the solar heater. We used the hoses that were left over to fix it. It is now leaking at the coupling the tightens the hose to the solar heater. We disconnected the solar heater all together. That I regret buying also! But again this review is about the small leak to the sand filter and the horrible customer service I received from Nancy Nelson the owner. I never said a word about her technician! They were to come out 8/29/23 to do the work I wanted. Nancy wanted $200 cash from me because I guess she thought I'd give her a bad check. I got the cash and took it to Nelson's, gave it to Nancy and had her sign the receipt saying the work would be done. I also told her I hope her husband never leaves her a widow and that she doesn't have to put up with a very disrespectful person like her! The work was never done. I was called the next day saying they decided not to do the work because I was firing them anyway and that they were mailing me a check for $200. I told them no I want the cash back. So I had to go back in there, of course Nancy was hiding and had an employee give me my cash back. She also had him call me telling me the work would not be done. Sorry this is long but I wanted to tell everyone exactly what happened. I was also in the parking lot telling a lady about this place. BUYER BEWARE!! READ THESE REVIEWS! I am also going to call the Better Business Bureau. Thank you for your time.

My review of Lake Geneva Pool and Spas has spun to ground zero 3 years later on a 3 year old pool…read more This pool was not set true and level to begin with with and is noticeable when full of water. There is definitely a catastrophic failure that is likely caused by a very poor install and winterizing of the pool. It appears there is settlement around the pool due to improper installation and compaction of the surrounding soils. I went to open this pool this year and noticed it drained down. That is not a good sign. Of course they came to air test, seen it failed and left. As it was put it is not Lake Geneva Pools Problem anymore and left. First observation is skimmer box is busted up. Improper winterization and ice damage. That is a major repair if the epoxy coating does not work to seal up the box. That is all I can try. Second observation is the return lines to the pool. Cannot get air pressure on the system. There is either a poor winterization of the lines or major settlement snapped the lines. Time will tell once a leak detection service can get in and do their testing and maybe send a fiber optic camera thru it. Third is the water heater. Leaks out the bottom every year. Always needing some sort of attention. This should not be. Forth are the laminar jets. They just do not operate like they should with the lighting. Never have since the beginning. It is sad for the price they charge for these. One laminar jet and area surrounding it sunk a lot. Fifth is bubbler jets. One jet si surrounded with sand and sediment. This is troubling as we do not know where that is coming from. If those failed that shallow deck is poured with concrete under the fiberglass. Basically the pool becomes a total loss as there is no safe way to repair those. This is disappointing to say the least that a pool install has this many issues. My aunt's pool is 45 years old and still working fine. This repair will be costly to say the least. This is gut wrenching because I have to fill the pool and hope the two bubbler jets will heat it and not cause a drain down. Pool must hit the 80 degrees for leak detection services to work in it. A lot of sleepless nights now.

i've never heard of such a ridiculous price to paint a pool slide. $5200 you could buy a new one.read more

I've been doing business with Wolter Pools for over 20 years. They have always been responsive to…read moreany needs or problems and are genuinely kind people. I highly recommend this business for your pool and/or hot tub needs.

1 because the p'd me off. I messaged them many times with vivid details and most I got back after…read moregiving my address and pool type after a month of no contact was they don't service my pool. But it's a Hayward filter I needed help with. So better communication please. If you want customers, get back sooner with a time gap like that I wouldn't have used you anyway. You don't ignore a customer and get their business

Highly recommend Patrick! Our above ground pool installation was unbelievable from start to finish…read more Patrick is an honest, competitive priced contractor. 10 out of 10 experience!

From the owner: We sell anything related to and including pools and hot tubs. We also provide services to maintain,…read moreinstall, and repair pools and hot tubs.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

Had to be persistent on my end to get a hold of someone. After Jim called, he had a team out right…read moreaway! kept working a couple times on our hot tub issues. Needed him or someone back again and have heard nothing. We paid over $500 for the first visit, gues it's take the money and run with these guys.

Driving around wasting time waiting for another store to open I passed by Aqua Fun Pools in Big…read moreBend. "I have a pool, I need supplies so I'll stop in". Very tiny little place packed full of above ground pool and hot tub supplies but nothing I needed unfortunately. Not a good variety of supplies to choose from and again, everything is kind of jammed into a small space and it's very cluttered with boxes all over the floors of parts and stock. I did not find this place helpful or even price competitive.