I love hot tubs, but I never thought I'd actually have one at home. We recently purchased a house…read morethat came with a spa, and I had some questions about the gateway that connects it to our home Wi-Fi. The gateway wasn't working, so I called for assistance. After waiting several days for a return call, I stopped by the store to see if I could get some help in person. They were very busy at the time and weren't able to assist me immediately, but they took down my information and said one of their technicians would contact me. It ended up taking about another week before I received a callback. Once I was finally in touch with the technician, I got all the help I needed. They walked me through the issue, and I was able to get everything working properly. My spa now has balanced water chemistry, and I'm able to connect to it through the ControlMySpa app on my phone. Their response time could definitely be improved, but once I reached the right person, the support was knowledgeable and effective. In the end, everything worked out.

Jim at Aqua Fun worked with me twice, to get our hot tub fixed and running again. Jim found parts…read moreand a replacement cover, both used, but working, that saved us many hundreds of dollars. Then the service technicians worked fast and efficiently, and the job was done in no time. Excellent service!

As new pool owners, we were overwhelmed with all of the maintenance, chemicals and equipment needed…read moreto open our pool up this season. At Poolside, they made the entire process easy and stress-free. They took the time to answer all of our questions, explain everything in a way that was easy to understand and never made us feel rushed. Their customer service was outstanding from the moment we walked in. The staff was knowledgeable, especially Katie, friendly and genuinely interested in helping us succeed as first time pool owners. Thanks to their guidance, we feel much more confident maintaining our pool and enjoying it with our family. If you're new to pool ownership or just looking for a pool store with exceptional customer service, I highly recommend Poolside. Their expertise and willingness to help truly set them apart. We will be lifetime customers for as long as we have our pool!

This place is incredible!!!…read more I can't say enough good things about this pool store. From the moment you walk in, you're greeted by a team that not only knows everything there is to know about pools, but genuinely cares about helping you. What really sets this store apart is the depth of their knowledge. Every staff member I've interacted with has been able to answer even my most detailed questions about water chemistry, equipment, seasonal maintenance, and product comparisons. Customer service here is truly top-tier. They're friendly, patient, and never pushy. They have gone out of their way to test my pool water, explain results, and recommend only what I actually needed. They even remembered my name!!! Made the experience feel personal and trustworthy.

Fantastic company -- they built my pool 10 years ago, but not for me -- for the previous owner --…read moreyet they treat me like the person they just built the pool for -- they gave me a quote for complete restoration after three years of neglect between owners, but I wanted to save money and do it myself -- so they provided warnings, tips, suggestions and expertise all the way -- and they really care about service -- especially Nick -- fantastic all around.

I called 5 times. each time they hung up on me. I don't think they are in business anymore. Even…read morepages on their website don't click to working pages.

Swimming pools specialist with the best service I've had in over 20 years I've only met pool they…read moreare by far the most reasonable and best service that I have ever experienced I recommend them a thousand percent they are the absolute best Kevin is great to work with

Excellent service!! Really knowledgeable…read more Easy communication and the pool looks great. Val is the best!

I had a terrific experience with Carpet Factory installing carpet. I found a carpet I liked online…read moreand they were able to get it at a competitive price. The installers were very professional, and the final result was everything I wanted. I'm going back for vinyl flooring now.

Worst customer service I've ever dealt with. Takes zero responsibility when mistakes are made and…read moreblames the customer rather than take ownership of their mistakes. Definitely stay clear of this business.

Disappointing experience and likely need to hire a true professional to fix…read more We had flawless remove carpet and glue down LVP and install new LVP. When removing the old flooring they needed to scrape up stapled OSB and glued down carpet pad. But they failed to proactively resecure the floor, even after I requested proactively screwing down the subfloor as part of original estimate conversations. After several calls I was originally assured they were glong to make this right and do what I paid for but alas the tech only spot lifted and spot screwed. Some areas are okay and some are worse than before. I called about lifting the floor again to do it right and was told "that ship has sailed". Dont trust them to keep their word. I wish I had hired someone else. ​

we had 5 rooms with new LV flooring. also had subflooring replaced. they did a great job. straight…read moreseams and lays flat. I would hire them again. Great work

DO NOT USE THIS COMPANY!!! Had multiple problems with Phil's…read moreinstall. We had upgraded to wire cables and paid more for it versus the rope system. Cables never worked and he said he never installed them before. Then switched to rope cables without any money back or even an apology. Had multiple problems with getting Phil to call back, help when our brand new cover had multiple problems and wasn't working correct. It gets worse! Then we had a lein put on our brand new house because Phil's guy put a Lein on it because he didn't get paid. Which we did pay but Phil obviously wasn't paying his guy and that is who our contract was with is Phil. Still to this day $12,000 cover doesn't open or close correctly. Phil also would just walk right into our house with his shoes on like he owned the place. Very rude and disrespectful. Then Phil sells- to Bill Lemke. Another person hard to get an hold of, doesn't return calls and forgets who his clients are to open and close pools. Has NOT been helpful at all. Bill promises to come out and then never does or shows up a week later with no insight to what's going on! We are still waiting 3 years to get our light fixed on our pool. We stopped using this company after all this and now we use Swimming Pools Services LLC and have had no issues at all with the service. DO NOT USE Premier Pools

I can't say enough good things about Phil and Premier Pools. I have had constant issues with a…read morerecently built pool and Phil has willingly jumped in to help me resolve issues of replacing failed equipment and most importantly troubleshooting leaks that have been a constant issue since the pool was built less than 4-years ago by another local pool builder. The original pool builder was slow to respond, did not prioritize fixing a pool they built and basically left us hanging. Phil has been extremely responsive, professional, has deep expertise, helps to educate us on what is going on and committed to seeing that the job is done right. I give him the strongest recommendation possible!