They came out when they said they would be there and did a good job cleaning the poolread more

these guys are awesome!! they helped me last minute way late in the season cleaning and winterizing…read moremy pool... weather has been kinda warm until now and forgot to close it... they helped me so much.... I definitely recommend and will use their services in the future!! so sorry they had to clean my dirty pool

Completely unprofessional company. No communication and when they say they're going to come, they…read moredon't show up. Not even a call. They're also extremely hard to get a hold of and don't call back. RUN. Go somewhere else where they appreciate you r business. I've dealt with Brian and team.

Had trouble with my SPA. Called OASIS Pool and Spa, talked to Brian. He asked all the right…read morequestions.. Brian came to my home, diagnosed the issue, and reprogrammed the pump via the keypad. Other SPA repair businesses started by telling how much they charge to go to my house without knowing the problem I was having.

Dennis is the only pool guy you need. Don't waste your time at a store, just call Dennis. His…read moreworkmanship, knowledge & communication is excellent. He's the only person I'll trust working on the pool. Highly recommend.

came to my home did not even come to the front door just proceeded to the back yard through my…read moregate, what if my 175lb unfriendly dog would have been out there? Refused to do the work because of bees in my hostas (said he was alergic and alergic to benadryl). Bees, wasps, hornets are expected to be around water, and he is in the pool service industry? Just be honest and say you don't want to do the work. He said I needed an exterminator but without nests or hives there is nothing they can do. His knowlegde of filters is subpar to say the least, even myself being a layman knows that an ec50ac and ec50c filter have all interchangeable parts but he told be that a fitting from my old filter would not fit on the new filter....they are the same! same part numbers etc...... no wonder why he only has two reviews on yelp three years apart from each other. May be good for pool openings or closings but, if he sees a bee or wasp don't expect to get the job completed.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

Just had a GREAT Experience with Nick and Jenson. They not only took care of the multiple areas our…read moreliner came out of the track, they did so with enough efficiency they had time to liner lock all the way around while staying under my expectations on time and cost. Very Happy, Tim

I don't typically write bad reviews, but they have been nothing but bad every time I've used them…read more It took them 1.5 years to get my new pool heater working, they put a new liner in and from the beginning it started to fail, and they had the nerve to charge me to come out to fix it again, and it's only been 2 years since installed! Please call another company! I also agree with the other review about the unprofessionalism of the techs that fix heaters. They smoke, call the manufacturer right away because they have no idea of what they are doing!!

We have a 40 year old pool. Farwell has replaced at least two liners over the years.read more

We literally just got an incredible pool installed by these guys, and I could not possibly give a…read morestronger recommendation! Be warned, you are not going to get the cheapest pool in the world from these guys. They are old school and believe in selling a quality product at a very reasonable price. You're not paying Ferrari prices but you are definitely not getting an 86 Yugo either. Everything they provide is high-quality long-lasting and durable so you don't have to deal with breakdowns or other stupidity later in life. The equipment Farwell uses as "stock" or "base" is upper to top-end with other pool installers (then the other guys charge you a zinger for "premium tier products"!). Their price breakdowns are incredibly detailed and you know exactly what you're paying for. You can select a number of options basically a la carte to make your pool exactly what you want. They are incredibly flexible in the layout and other additions, and if you want something completely out of the box (like we did with our slide) they are very accommodating in including that in their installation process. The other part that was very refreshing was there were no hidden charges. You knew exactly what we were getting into before the first hole was dug. And the best part above all was they stuck to their guns on the prices with no whammies after the fact. From beginning to end they were done with the project in under three weeks. Now keep in mind our lot was very flat and didn't require much landscaping to make it work so things might be different if you have hilly land. The pics are before the landscaping has been done. We will post the finished product when the other company's work is done! In summary: if you want an awesome pool you can be proud of that will last you a long time with incredible service and attention to detail, and you understand that having such amazingness might cost you a little more than a bare bones POS that rots in 5 years go with Farwell pools!

I initially contacted them for a pool cleaning service and was quoted a price of $120. However,…read moreupon arriving at my property, the price increased to $200, claiming there had been a price change. I found this unreasonable and questioned the significant increase, but no valid explanation was provided. This is very highly unprofessional and exploitative, particularly after a price had already been agreed upon. Additionally, I had a broken water filter that required replacement, for which I was charged nearly three times the reasonable cost. This practice raises serious concerns about the company's business ethics. Exploiting customers is not a sustainable way to grow a business. Based on my experience, I cannot recommend this service. It appears that pricing is very inconsistent and possibly based on profiling customers, which is unacceptable. To this day, I still cannot justify how a quoted price of $120 increased to $200 within just a few days. They still have the price as $120 per visit on their page - isn't that deceptive!

This guy a complete worthless piece of shit. We paid $150 so he can drop chemicals that we already…read morepreviously done. He was hired to clean a cloudy pool and spent an hour or less in two days doing absolutely nothing. He kept trying to push for the weekly maintenance but why would we hire someone that already has proven to be incompetent. He didn't even have a proper water testing kit and wanted us to go to the pool store for a proper test. He is absolutely clueless and doesn't know what he's doing a complete joke. I wouldn't recommend him to my worst enemy. Hopefully this asshole chokes on the $150.

Great service , knowledgeable, personable. I do my research…read moreof the best reviews for my home projects. I usually get the best service . With ChicagoLand SoftWash you get that GREAT SERVICE - PLUS - TOM was pleasure to have on my property! I made an EXCELLENT CHOICE- I wish you the same.

Very happy with their siding cleaning. I will definitely be back next spring. They quoted half the…read moreprice of another company. Reasonable and quick. Thank you!

Skip is always available and is an absolute "pool guru"! I have been a satisfied customer since…read more2018 and Skip has never let us down. Anything you need from construction to maintenance, Lotus Pools is a solid solution!

Very disappointed with Lotus Pools. We decided to give them a try because their pricing was lower…read morethan other companies, but in the end, it wasn't worth the savings. I would much rather pay more for a company that knows what they're doing so we can actually enjoy our pool. Before hiring Lotus Pools, we had never had issues with algae or cloudy water. After they began servicing our pool, we suddenly had both. Instead of resolving the problem, we were given excuse after excuse as to why they couldn't get the pool clear. When I called to discuss our concerns, the staff was rude and unprofessional. The manager, in particular, showed very poor customer service and seemed completely uninterested in addressing our concerns. Rather than listening or trying to make things right, the receptionist repeatedly tried to upsell us on additional services instead of resolving the problems we were already paying them to fix. Overall, our experience was frustrating from start to finish. We hired Lotus Pools to maintain our pool, but instead we ended up with problems we had never experienced before and poor customer service when we tried to address them. Based on our experience, I would not recommend Lotus Pools.