This place is easy to get to, clean, new, and easy to navigate. Setup was a breeze thanks to Tim. Tim took time to explain everything to me and then walked down to the possible unit. Tim, thank you for your help and professionalism. I hope you guys take care of people that take of your business...Tim is one of those people! read more

Public Storage - A Slice of New York stores it's stuff while it expands. - Self Storage Near Me - Santa Clara, California

I would recommend this location to anyone. Tim is so kind and incredibly helpful. He's fantastic! Besides his lovely customer service skills, the location is spotless and so much cleaner than any storage location nearby that I have rented from. read more

Tim is the man. Always eager to help and to provide info/updates and assistance when it comes to our storage unit needs. We have been in our storage space for over 6 years and are now about to move into a larger unit. Tim guided us easily through the process. Thanks Tim! read more

When you think of excellence in Customer Service, you think of Tim. We've been renting our space from Public Storage for 6+ years now, and we've never considered moving out because of all the wonderful things Tim does to maintain the space. We have never had any issues with safety or trouble with accessing our space. He is super friendly and helpful, and makes sure we have what we need when we visit. I'm sure others will agree that you pay for what you get at this location: quality units, safe environment, and amazing service. read more

This was my first time renting a public storage parking space, and Jennifer made the entire process smooth and stress-free. She answered all our questions with patience and clarity and went above and beyond to make sure we understood everything. Jennifer was incredibly nice, friendly, and understanding which really put me at ease. It's reassuring to know that someone like her is working there. I feel confident and safe leaving my belongings at this location thanks to her! read more

They move my unit and I have several items missing. This was all done without my permission

Safe location, great service Tim is amazing!!! He checks in and is very communicative which is appreciated.

Tim at Public Storage was incredibly helpful and professional. He made the whole process quick and easy, and his customer service was outstanding. Highly recommend! read more

We've been renting here a little over a year. Tim, the property manager is so helpful and nice. I come by myself sometimes and I feel so safe knowing he is here. He even offered to come up to my unit if i'm ever worried. SUCH a nice guy. He has helped solve some small issues quickly and is always friendly and helpful. THANX TIM! read more

Public Storage - rental office door - Self Storage Near Me - Santa Clara, California

Staff extremely helpful, and knowledgeable. Would definitely use them again. Tim was very helpful.

The manager of this Public Storage facilty is Tim. Tim, along with his assistant Jennifer, maintain and operate the facility in a professional manner. They provide good customer service and respond to tenant concerns in a timely manner. The facility has good security features. read more

thank you Property Manager Tim at 1955 Lafayette Street Santa Clara CA for your excellent customer service in helping me manage my storage space for over 5+ years at Public Storage... Jessica Mejia read more

Easy online process with great directions to access our unit. Tim was so welcoming and helpful, great service and area is nice and clean.

Tim is always very helpful and polite. He goes above and beyond when it comes to customer service.

1955 Lafayette Street, Santa Clara Tim for President! (of Public Storage) If you have a question - always ask Tim the property manager because he is really reliable! This location is also modern, clean, and well-maintained. 5 stars! read more

It's weird but I actually feel at home here! The facility is well keep, clean and well lit. I'm new to this keypad entry system so I appreciate how Mr. Tim helped by explaining how to use them. Keypads are clean and always work. Plenty of carts to use for loading and off loading, always clean. Parking is abundant and secure, you can see the security cameras! I could go on and on about the Manager TIM and location #1955! I feel lucky that this is the PS I chose to house my Mothers belongs, money well spent for sure. read more

Public Storage - Self Storage Near Me - Santa Clara, California

This location has the best support. Recently I needed to change units and had a lot of questions. I spoke with the Property Manager, Zena, and she was extremely helpful. She answered all of my questions and provided a smooth transition. I highly recommend this storage property. read more

I really appreciate the manager, Tim, who is always incredibly helpful with any issues!

1018 Duane in Santa Clara, CA This was the first time for me to get storage space and Ruby was very helpful and she went out of her way to explain all the options. Ruby provided a superb customer experience and most welcoming! Thank you! read more

thank you to tim for making this easy and simple and being very helpful. Will highly recommend this location

Tim the manager was very helpful each time I went. Yesterday he help me find a less expensive smaller unit more appropriate for what I now need. He was helpful and instructive, and is always friendly and welcoming. Employees like Tim who has been there over the last few years make a difference. And this facility is clean and well kept up. The app works perfectly on my phone. Tim taught me how to use it when it first came out. read more

PS had an exit survey but it disappeared from their site where i wrote my feedback. Therefore, I'm writing my feedback here, if any prospective customer is looking . This smaller site with fewer units is clean. The sliding entrance/exit door and the two elevator doors are supposed to to pause upon sensing or touching an object or person. I'm reporting this was NOT so. The #2 elevator door slammed into my right arm and i had to struggle to push the elevator door open; after struggling to get my arm out of its tight grip, i got my arm out. Next time i saw the site manager in his office, i told him. His response was that the doors are designed to open whenever they sense an object. I told him they need not. My unit's roll-up door struggles to lift up, stalling a foot or so from the floor going up. Once up, it randomly slips down on its own and several times came down on my arms rather than staying up as it should be. I told the site. Manager this. He said the door should stay up. He came and saw for himself that once up, the door did slide down quickly of its own accord,hitting anything in its path. He lubricated the chain and said nothing's perfect and he said the upper manager who makes the decisions would not approve hiring someone to fix the falling door. I said this is a SAFETY issue and an injured person could sue for punitive damages. He said he could only do what he could and the management would not hire someone to fix it. He said things age and don't always work perfectly. I was talking about safety, not looks. I decided to leave this unsafe environment: the elevator doors close too fast for me to maneuver the resistant cart wheels in the narrow space in front of the elevators to get a cart into the elevator. When I loaded my car when moving out, the exit/entrance sliding door slammed shut on my right arm and I couldn't get it free. A fellow tennant saw the situation and with his two hands and strength worked several times on pulling the door apart. He finally succeeded and freed my arm. The site manager was in his office and I told him what just happened and if he looks at his security cameras he should see what happened. I told him i'm leaving the unit and giving it a negative safety report. He said if i did that "they" would deduct $150 from his paycheck. Why? The next day or day after the entrance/exit door had a technician working on it. The site manager said the old company was fired. And I had to PAY almost $200.00 in rent for this unsafe PS site! I should have hired a lawyer and sued for my injuries and for management ignoring safety issues. However, the place IS clean, free of debris and very little dust is on floors. But it is not run with safety issues reported by renters as a real concern. The "upper" management would prefer to ignore it unless the evidence is immediately visible. (When the elevator door crushed my right arm the first time and I told the site manager, I let him know he would find the evidence on the security video --if it had been working!) End of feedback. read more

The facility is well kept, clean, and welcoming. Tim has been our go to person and has provided us excellent support. He's friendly, and offers aid and help when he can. He goes the extra step to make sure we are taken care of. Great customer service! read more

The cleanest and safest storage facility in the Bay Area. Tim, the manager, always goes above and beyond to help his customers get the best price. I have been a customer for over a year and highly recommend this facility! read more

This location is very well kept, very clean. Tim the employer there or onsite manager is very helpful and goes above and beyond to make sure that customers are receiving the utmost best customer service. when ever I go to my storage he always make a point to stop by and say hi. He is always Cleaning up the place so you won't see any litter, or garbage lying around. this is the spot to store your stuff at read more

Excellent customer service and support courtesy of Tim. Worth checking out for your storage needs.

I like this facility. The room that I rented was sufficient enough for my stuff. It was on the 2nd floor which was nice. It's a climate controlled place. read more

Julia is fantastic! Patient, kind and a wealth of information. Highly recommend this storage facility and the great service. Thanks Julia!

I would like to thank Tim for his service and attention. The process was easy and simple as he showed me how the system works. Keep up the good work. Juan Carlos G. read more

GIVE TIM A PROMOTION! He was so helpful! I was picking up something from a public storage unit for a friend and I was so lost. He was so helpful and helped us take the items out and gave us a cart too. TIM, you are amazing! read more

TIM......I owe it all to him for making my experience 5 star worthy. He was so nice & knowledgeable & funny & helpful!! The spaces are clean & climate controlled which made it all that much better. Tim is one of those employees that makes all the difference in a successful business & I am very appreciative to have had him make my storage rental process pleasant. read more

My family member rented a storage unit. Wanted to transfer the unit over to my name since my stuff is in the unit. The management stated I would have to remove my items and put them in a different unit. The family member who originally rented the unit wants the change and had also requested this change. This absurd for obvious reasons. I'm not behind on my rent, have had no other issues. read more

I'm speechless! Tim at public storage in Santa Clara, the Lafayette location was incredible. He was unbelievably helpful, and made sure I received the exact storage I needed! He took the time to walk me through the app and setting me up step by step. He was such a gentleman and gave his his full attention to make sure I was 100% happy. It's fairly rare to have an interaction with someone working so diligently to accommodate someone else's needs. He also informed me of all of the top tier aspects of this specific location. 24/7 security cameras, climate controlled units, and how clean everything is. This place is extremely clean and spotless, because it's well kept by the best property manger any company could ever have. THANK YOU TIM!!! read more

I needed urgently another certain size unit at PS Storage location 1955 Lafayette Street Santa Clara. CA 95050 where I have been renting a storage unit since 2014. Kolbie assisted me successfully through the reservation and renting processes. She was informative, professional and personable in taking me to the storage unit which was clean, well-aired odor-free to ensure I was a satisfied customer. Thank you Kolbie! However Do not use PS Storage's Auto Pat because it has a glitch... it found my bank it found my account And it charged my account $2.50 convenience fee and that was deducted from my account's monies it charged my account $105 and the monies were deducted from my account's monies J And Then PS storage Auto Pay SCC DTAC attempted to take without authorization more monies and my account declined another payment... there is a PS Storage AutoPay Tracer ID 2469216...SCC DTAC I spoke to District Manager Kevin S at 510 728-7400 Ext 3255 he asked that I have a US Banker to tell him I did not get a refund from PS Storage... I did my US Banker and I left Mr Kevin S a voice message ... on 10-3-2017 ... he has not returned my call Today 10-4-2017 I called PS Storage at 818 244-8080 left st 11:45 am a detailed voice mail for PS Storage Corporate President Mr. Joseph D Russel Jr I have not received any kind of answer from his office read more

I started to lend space since March, 2019 at this location and have been happy with their services and offerings. Today, I went there to get some stuff out of the storage. They let us borrow a cart to move the stuff for free, which is very helpful. But in order to ensure that the cart is returned, the cart key is given in exchange with your driver's license. This person by the name of "Cindy" took my license and gave me the key at around a little after 3:30pm. So far so good, when I came back in 20 minutes (just a shy of 10 minutes to 4pm), the office door was locked with an indication that she would be back by 4pm. So I waited and waited and waited. I thought she was gone out of the office for some errands. After 30 minutes, she showed up from the door behind her counter, claiming she had lunch. Well, she deserves lunch but I could not know if and when she might be back, taking my license as a hostage. If she was not available for until 4:30pm, say so and don't tell me she will be back by 4pm. I had no idea if she would ever come back. Without a license, I cannot drive. Or a fundamental question is this. Does this place allow an employee to take a break and close the office as she/he chooses? I thought during the business hours, customers can be serviced. If an employee takes off as she/he feels like it, they are not business hours in my book. Up to this point, my experience with them has been great and thus, I give 2 instead of 1. read more

I just wanted to say thank you to Tim I don't have a unit at his location but I wanted to pay my bill and get some boxes but my location there was nobody in the office the sign said they would return by 12:30 it was already 2:00 so I went to another location there was tim in the office I paid my bill that was already late by two days tim got them to drop the late charges and also got corporate to lower my monthly rent by $ 40 dollars so THANK YOU TIM . Roger Sanford read more

In a time like ours... Customer service everywhere is severely lacking. Not here. This PS location is great! Laticcia signed me up professionally, thoroughly, and was friendly. Princess and Webster all great! The hours are convenient and staff all very helpful. It is a clean and user friendly location with great security. I highly recommend. read more

Tim is as solid as they get. I use to make my payments to Shelia but she was transferred to another store. I was so happy to meet Tim. He's very understanding and makes you feel at ease. Executional customer service. He's always happy and always looking to help. It's not just a job for Tim. He care!!! read more

I was at the public storage for few months and Tim who is the the manger has always been super helpful. He is very professional and courteous. I had some issues moving in and moving out and he went out of his way to resolve them and see that i was a satisfied customer. I have rented few storage units in nearby vicinity but most storage units try to pull you in with good deals and but once you are in you are stuck at the mercy of the staff to get anything done. In case of Tim he was helpful from the time i was there to the time i left the unit. I will highly recommend public Storage at Lafayette. read more

I called Public Storage to inquire about fees and whether or not they had a minimum number of months required. The guy I spoke to was rude and very pushy. Though I'm glad he was adamant about my getting a deal, I didn't appreciate the way he was talking. Whatever. The 5 stars is for Cathy (staff member at this facility)! Very helpful and super nice. She explained everything very clearly, and answered all of our questions. My husband and I really appreciated her top-notch customer service. We're very happy that we chose this Public Storage. read more